Blue Ridge Travel

Complaint: ***
I am rejecting this response because: you offered me crap and I will make it known that this is how you do business.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:When told the truck would be re routed back to our residence it was stated that we would receive a call within the hour with a time of the next deliveryWe never received a return phone callWhen calling the store to figure out what the next step was we were told it "would be" scheduled for Saturday and again we would receive a call Friday with the hour time gap for deliveryAgain we did not receive a returned call and called at 5PM Friday to yet again find out what time for SaturdayWe were told the delivery was never entered into the systemAfter being told a ridiculous delivery date we argued getting it moved up to Wednesday the 21stWe made special accommodations to have a family member be here to accept the deliveryI contacted the corporate office in the meantime to request picking up the furniture as we were originally told it was unloaded off the truck in PortsmouthThe corporate office connected me to John the manager of the Seabrook store who stated he was not sure why we were sent in circles and why he had not been given the call in the first placeHe also stated to wait for the delivery to arrive to make sure we received the entire order and everything was in tact prior to discussing any refundHe stated he would be leaving for vacation on ThursdayOur furniture did arrive, missing the "base" of the daubed for my son's bed (can't be put together) as well as the side being rippedOur living room set had no issues but our daughters entire bedroom set was the wrong colorWhen in the store picking out the right set our daughter stated she did not like the "mystic white" color and the sales associate stated we could order the set in whiteIt is not white, it is the same as the one in the showroom that has an "antique look" to itWhen I got home from work and called the store to speak with John I was told he was not in that day that he was away on vacationI stated, "REALLY" as this is not what he had told me! Explained the situation and the woman then says I can send him a text message as he left minutes agoShe liedShe reached John (assuming via text) and he stated to refund our delivery of $This is unacceptable to me! I was told I had to wait 24-for customer care to contact me about the issue with the bedI requested John's email multiple times and finally asked boldly if the woman was refusing to give it to meAfter being out on hold multiple times she then said she had to get permission to give out his emailI am not happy about the run around, the wait time, being lied to and for the lack of "customer support" throughout the process!
Sincerely,
*** ***

Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their experience with usI see that this customer has already spoken with my colleague and it appears the customer will be working closely with Davie to rectify the situation and reach a satisfactory outcome We ask that the customer responds to us thru this Revdex.com channel if there are any other concerns so that your efforts in excellent mediation assistance are not wasted Kindest Regards, Tracy S*** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Complaint: ***
I am rejecting this response because: going to purchase anything from Bob's again due to the reason of there faulty furniture that it is being soldThe purchase that was made I didn't expect for it to break with the use of sleeping on it after only 1/yearsThere was no physical damage done to the frame or headboard. Bob's salesman pushed a protection plan on the consumers were the mark up is between 50% and up profit where the salesman is making anywhere between to 15% in commission like I said I don't plan on making any more purchases with Bob's. I am totally disappointed that with Bob's. I am never
Sincerely,
*** ***

Good Afternoon Revdex.com-
We are very sorry that the customer remains dissatisfied The customer had the option to fully inspect
the sleeper before signing the delivery document and accepting the piece. Once a piece is accepted into the home, it
becomes the customer’s property. We do
not offer returns or reselections based on preference
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Good Afternoon Revdex.com,
We are very sorry that this customer is not happy with the options
that have been offered.
We spoke on 4/8/at 1:and I offered the customer a $Bob’s
Ecard to be sent to his wife’s email address.
He accepted. We do not offer
discounts on merchandise that is not damaged.
Our product is the absolute best at the price point available.
We do not offer refunds on any merchandise that has been picked up
by a customer or delivered into a customer’s home
This customer chose to avoid a delivery charge and assemble himself
that was a choice. If our team had made
the delivery and assembled the pieces, the customer would not have to bring the
chairs back to the store for the replacements.
That would be our responsibility.
I am sorry that this customer is unhappy at this time, I truly
believed that when we spoke last Friday he was happy with the offer that I made
and he accepted, that he was comfortable with what was discussed. We would not be able to offer any additional
compensation
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Corporate Customer Care Liaison

Good Afternoon Revdex.com-
We are very sorry for this concern. Mattresses do not produce moisture. If a mattress does get moisture on it and it
is closed up in a sleeper sofa, an issue can develop
We are willing to pay this customer’s claim. A *** ** envelope with a release
and a
stamped addressed envelope has been sent to this customer. Once this is signed and sent back to us we
will be able to send the check to this customer to close the claim.
Sincerely,
Tracy S***
*** ***
Bob’s Discount Furniture

Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their delivery experience with usI see that this customer has already spoken with my colleague and it appears the customer has worked closely with Diana to rectify the situation and
reach a satisfactory outcome We ask that the customer responds to us thru this Revdex.com channel if there are any other concerns so that your efforts in excellent mediation assistance are not wasted Kindest Regards, Tracy S*** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Complaint: ***
I am rejecting this response because:bobs discount furniture has my correct address.in addition, my invoice # is *** my customer # is *** and my other cell phone number is ###-###-####.my home address is *** *** *** ** *** *** *** My girlfriend name is on the account as wellher name is *** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:1) There is nothing in the order that states that moving the furniture outside the service area "nullifies" the warrantyThe order states that "service can only be provided within our serviceable area"As I mentioned, I have offered to ship the damaged pieces of furniture to your store, which would place it within your serviceable area and allow you to repair or replace itBy refusing to allow me to ship the item to you for replacement, you are refusing to honor the warranty.2) I was told by multiple store salespeople and the store manager that it would be OK to move the furniture out of Bob's service area and that it would not void or interfere with the manufacturer warrantyYour salespeople either lied to me or were ignorant of their own warranty policiesIf your sales people and store manager told me that the warranty would be honored and this is contradicted by the written order, then you should honor the verbal representations made by the store employeesFailure to do so is at best deceptive and at worst fraud.3) You have no proof that the furniture was damaged during transportation or deliveryThe furniture was well packaged in cardboard and Styrofoam and the distance it traveled is irrelevant In addition, there is nothing that could have happened during delivery or installation that would cause the glass piece of the display case to be completely scratched up with circle shaped scratches.
Sincerely,
*** ***

Good Afternoon Revdex.com-
Due to the nature of this complaint, we have reached out to
the customer directly to discuss resolution.
Due to the length of time the customer has been waiting on a resolution
Bob’s is taking over the claim. We have
asked the customer to email a copy of
an estimate from a flooring contractor on
what the cost of repairs will be. We
will reach back out to the customer once we have received the estimate and are
able to discuss the restitution.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their experience with usI see that this customer has already spoken with my colleague and it appears the customer will be working closely with Audrey to rectify the situation and reach
a satisfactory outcome We ask that the customer responds to us thru this Revdex.com channel if there are any other concerns so that your efforts in excellent mediation assistance are not wasted Kindest Regards, Tracy S*** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Good Afternoon Revdex.com- We are very sorry for any confusion or miscommunication this customer is experiencing using the warranty for the merchandise purchased from Bob’s. I see that this purchase was delivered on and at the time of purchase, the customer purchased the option of Goof Proof
Plus. This protection plan has two aspects. Through Bob’s this customer is covered for a period of five years for manufacturing defects. Manufacturing defects must either be verified through a Bob’s technician visit and report or through the customer submitting photos which are then reviewed by a staff trained specifically in that area. The other side of this plan is through a third party company, ***. *** covers the merchandise damage resulting from a single accident. Accidental damage must be reported within thirty days of occurrence and the customer must be able to provide the necessary details to clearly indicate that this damage occurred through a single accident or incident and not through everyday use, misuse or abuse of the merchandise. We recently had our technician to the home on 2.28.18. The tech found no manufacturing defects. He did report that the leather was dry and wasn’t being properly conditioned. This is for pieces sitting in direct sunlight. There is no defect. The set is showing appropriate wear for a set in the home almost five years. We have attached both the pictures showing there is no damage or defect and the Goof Proof Plus plan for review of what is coveredKindest Regards, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Complaint: ***
I am rejecting this response because: it is true that didn't provide the exact information of the order because it was a long time agobut I made the research and I have the exact information of that orderthe order number is *** and it was placed on march 1st and was delivered to *** *** *** on march 7th and the name under the account is shmuel majer the number is ###-###-#### and the cost of the product including the delivery charges and tax and the ghoost proof protection was so please review this information
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: As stated in my complaint, my issues are that: 1.) The salesman is offering this protection to pet owners and telling them that if you have pets, and they damage your furniture, it will be repaired or replaced2.) The warranty states that it will repair cuts or punctures, with no exclusions notedRequested photos attached
Sincerely,
*** ***

Good Morning Mr***,Thank you for choosing Bob's Discount FurnitureI have researched your account and apologize that the furniture has failed to meet your expectationsYour satisfaction with the merchandise purchased from Bob's Discount Furniture is our ultimate goal.You
reference purchasing a $sofa however, our records indicate that you purchased a five piece sectional for $1999.00, in July Eight months after delivery you contacted our office expressing concern with the seat cushion of the sleeper sliding offWe dispatched a service technician to your home and he added a strip of foam between the cushions and mechanism with the hope of possibly creating enough friction to prevent the cushion from sliding offAlthough the technician found no defect present, I understand how frustrating it must be not to be able to fully enjoy your furniture.Bob's Discount Furniture stands behind the furniture we sell while striving for 100% customer satisfactionSince your furniture concerns were reported within the first year, I will be happy to offer you the option to return the complete sectional for store credit however, we will deduct a 15% usage fee since you have had full use of the merchandise since July If you should choose to accept this offer you will have a store credit in the amount of $and you will be responsible for paying a new delivery fee.Your business is appreciated and it is our hope that you find our offer reasonable.Thanks,*** **

Good Afternoon Revdex.com-
We are very sorry that this piece was damaged after only a
few weeks in the home. We have reviewed
the photos our technician took on 12.9.16.
The damage is not consistent with the report of how the damage
occurred. The customer reported that
there
was a seam separation of about four inches from moving the piece within
the home. The photos attached show the
decorative piping that goes over the seam is gone; there is a large hole in the
fabric and the padding underneath. This
appears to be damage from a pet chewing a hole in the arm.
This claim was denied by *** as the customer reported
it as a seam separation which it clearly is not. Our technician reported that it is
unrepairable. There are no parts available
for this part of the piece.
We will offer a one time courtesy to this customer. Based on the manufacturer not having parts
available to replace the arm, we will offer this one time courtesy exchange of
the right arm facing chaise. Any future damage
claims, either accidental or manufacturing, will need to go through the actual *** *** *** ***. The exchange has been
created; the customer would need to call in to schedule the exchange. We have attached photos of the piece and the *** handout for review
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their experience with usI see that this customer has already spoken with my colleague and it appears the customer will be working closely with Brienne to rectify the situation and
reach a satisfactory outcome We ask that the customer responds to us thru this Revdex.com channel if there are any other concerns so that your efforts in excellent mediation assistance are not wasted Kindest Regards, Tracy S*** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Good Afternoon Revdex.com- We absolutely agree that it was a failure on Bob’s part. We are sorry the customer has been inconvenienced. There is more than one tech. Techs are given there route based on a geographical territory. The areas do not overlap. The techs are usually scheduled close to what the Department of Transportation allows for the drivers to be out on the roads. When there is a cancelation, we look to see if there is a tech close by that would be able to pick up stops without putting the route over what the government regulations allow. Sometimes we are able to add, sometimes we are not. We are sorry the customer was inconvenienced. We can certainly offer compensation as a token of apology, once this is finally resolved. We do only offer the compensation once, so we want to make sure it is resolved, so we can see everything from start to finish. Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Good Afternoon Revdex.com- We are very sorry that the customer is not satisfied with our response. We would not be able to offer compensation to this customer. Sincerely, *** *** Corporate Liaison Bob’s Discount Furniture Tell us why here