Blue Ridge Travel

Complaint: ***
I am rejecting this response because: I did know my warranty was no longer of use to meI also did not ask for free replacement partsI do appreciate that this is doneI just think waiting months for something is not acceptableI honestly have a sofa I can not useI am not trying to be a pain about this, but I'm sure anyone in my shoes would feel the same wayThere has to be something that can be doneThe new date is now NovemberI'm sure that is not a guaranteeWhat do I do for the holidays if it is delayed again? I have family comingThis is putting a damper on me coming to the store in the future.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I clearly stated to the company that the bed collapsed as me and my mother sat on itIf you do business with this company on a regular basis or if you yourself won't stand behind a bed that is only a few years old against collapse then you obviously have not much faith in your own productI have spent thousands of dollars in your store and have had similar problems with my sofa set and I am not pleased and will never shop there again if not given a satisfactory resolution to this issue.
Sincerely,
*** ***

Good Afternoon Revdex.com-
Please pass on our sincerest apologies for the
inconvenience the multiple deliveries and damaged product continues to cause
our customerWe can certainly understand the customer’s frustration and
acknowledge the reasons why the customer feels they are owed
something
additional after their concerns have been resolved
Bob’s prides itself on providing quality service and the best value product for
the priceOur primary focus is on making the concern we caused right so that
our customer is satisfied with the product that they have purchased from usAs
the retailer we have taken full responsibility for the damages that may have
occurred at the factory overseas or during the extensive transit the
merchandise endures prior to arriving to our customer
We currently have an even exchange scheduled for to resolve the
remaining concerns with this merchandise.
We have requested the pieces be inspected to ensure the pieces have no
manufacturing defects. This set does
have a distressed look to the pieces, so there will be added
imperfections.
We have continued as a business to address this individual’s concern the moment
it is presented to us and work out of our guidelines because we realize
the level of dissatisfaction this consumer is emulating as a result of our
failuresOnce delivery is completed, any additional accommodation we feel
adequate to offer to the customer is a form of our apology and at our internal
discretionWe do not offer apology amounts based off of any individual’s time
and we are unable to offer a discount off of factory fresh product that stands
in the home in good condition
At this time we are looking forward to completely resolving this customer’s
concern on and they will be able to speak with our Customer Care Office
prior to the delivery team leaving their residence on 3.24.15. We will review the account and at that time will
determine what we are able to offer
Kind Regards,
Tracy S***
Bobs Discount Furniture
Corporate Customer Care Liaison

Dear Revdex.com,I called and spoke with Ms*** this afternoon and she expressed her concerns with the dining chairsAs a result, I have processed the necessary paperwork allowing her a store credit to reselect to a different setMs*** was appreciative of the offer and understood the terms
of the creditShe will visit her nearest Bob's Discount Furniture store within the next couple of weeks (or days) to either choose a different set or different chairs.Bob's Discount Furniture appreciates MsWilders business and apologizes for any and all inconvenience we have caused.Thanks*** **

Good Afternoon Revdex.com-
We are very sorry for the inconvenience. The store accepted responsibility for their
error and offered to refund the customer’s money as well as give them a token
of apology for the error in the from of a Bob’s Discount
Furniture store credit. The
customer
should reach out to the store to see if more of this piece has become available
and receive the offered compensation.
It is unfortunate that this error occurred. There was no malicious intent to cause the customer
frustration
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Complaint: ***
I am rejecting this response because: I have insurance on the mattress which I was told if anything happened to the mattressThey told me mold wasn't an accidentSo how else does mold get on somethingThe mattress was never wet and always had a pad cover on, which they (Discount Bob's) gave meSo they won't honor the coverage I boughtso please let me know if any further action can be taken
Sincerely,
***

Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their experience with usUnfortunately, it appears this complaint was written on behalf of a third party, nowhere is there any mention of that parties name, address, sales or customer
number. I am not able to do any research on this complaint. I can state with absolute certainty that our sales staff does not tell customer’s that “everything” is covered. We do advise that manufacturing defects and damage from an accident is covered and by which company. We do provide a handout that explains the policy in detail. Normally I would attach a copy of the handout, but without the information to reference the sale, I don’t know which plan to attach. Can you please ask the consumer to verify the invoice number (order number) associated with their purchase so that I can proceed in assisting on this complaint further? They can locate this order number via the sales receipt provided at the time of purchaseIf the invoice number is unavailable please ask if the customer can provide the original delivery address for this merchandise or any alternate phone numbers that may bring up their account records We ask that the customer responds to us thru this Revdex.com channel so that your efforts in excellent mediation assistance are not wasted Kindest Regards, Tracy S*** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Good Morning Revdex.com,
The policy that the purchaser did
sign at the time of purchase which is located on their sales receipt and via
our website (link provided) is described below:
REFUNDS AND CANCELLATIONS POLICY
You may request a full refund on orders for stocked merchandise at
any time up until the time we deliver the
merchandise to you or until you pick it up
You may exchange or return any take-with purchase within thirty (30) days of
the date of possession for a full refund provided you have your original sales
receipt and the merchandise is in like-new condition and has not been otherwise
usedTake-with sales include:
accessories, rugs, bed frames, lamps, bed protectors, pillows and pillow
protectors
You may cancel special orders within
three (3) days after the order date and we will refund your Special Order
Deposit in fullIf you cancel your special order later than three (3) days
after the order date, we will refund your Special Order Deposit less the
Special Order Fee
***
We have in fact made an exception
to this policy for the customer already by allowing an ottoman with no damage
or reported concerns to be returned for store creditThe customer’s account
also shows that as of our retail location worked above our
procedures and processed a refund of this customer’s delivery fee as a form of
compensation for previous failures that the consumer has chosen not to disclose
to the Revdex.com ($149.99)
At this time the customer’s
account shows no open product concerns and an agreement for compensation (above
policies) as acceptedI am not denying that we have previously failed
this customer however we have taken the appropriate steps to correct those
failures and apologize to our customer with compensationI certainly apologize
further to our customer for any disappointment they are experiencing with what
was selected to purchase though as a business I am unable to determine how we
have failed this customer at this present time (12.31.2015)We try our very
best to keep our policies as transparent and easy to understand as possible and
we stand behind the fact that upholding appropriately disclosed policies is a
business’s way of keeping resolutions fair for all customers alike
Kindest Regards,
Stephanie ** G***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Afternoon Revdex.com- On the customer was granted their request to return the pieces for a refund. They have not scheduled the pickup. This paperwork will expire on if the pickup is not completed by that time, it will be permanently rejectedIf the customer still has the bed to return, they can call at their earliest convenience. Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Complaint: ***
I am rejecting this response because:
My husband and I would like our money back we have had too many problems with furniture from bobs and sick of arguing with them their quality of furniture is no good
Sincerely,
*** ***

Good Afternoon Revdex.com- We are sincerely sorry that the customer has had so many deliveries and service appointments. We do see that the exchange was successfully completed on 1.6.18. We hope that the customer will reach out to us for a small token of apology for the failures
with the damaged merchandise and over three weeks it took to get rectified. We do offer compensation as a Bob’s store credit. We hope the customer will call into customer care and request an account review for compensation . Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have an issue as far as the original card goes, I used my ** *** account for this purchase and they have since updated their debit cards to the chip so they had to give me a new card.
Sincerely,
*** ***

Good Afternoon ***,
My apologies that our first response caused you any further
frustrations
I’ve never personally been to the retail location you
visited so I am unable to comment further on how money is physically received from
our customers or where the desks are locatedI apologize if the setup caused
you any confusion and can certainly address the culture of the store with our
Management Team in that location
I do know that the ‘Acceptance Now’ company was the direct
company that the purchaser signed an agreement with and the direct company that
agreement disclosed was to be paid weekly/monthly for the furnishings acquired
I really am sorry that we let you down and I agree with your frustrations about
this furniture not being delivered to you as expectedThe truth remains that ‘Acceptance
Now’ is in charge of getting any funds you put forth back to you
With all due respect our refund policy for cash payments (as
indicated on our sales invoice) is business days so the day period that
you indicated was stated to you is a much better turnaround time that you are receiving
from ‘Acceptance Now’ directly
Sincerely,
Stephanie AG***
Bobs Discount Furniture
Customer Care Corporate Liaison

Complaint: ***
I am rejecting this response because: I do not want an exchange that they've already chosen for me without my inputWho knows what kind of exchange they are going to offerI am not going to accept this blind exchange they are offeringI went to the store to pick the piece of furniture that I wanted, I didn't make my decision without seeing and checking the piece of furniture
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: YOUR COMPANY IS BEING DIFFICULTSURE SEND THE SERVICE TECH OVER TO MY HOUSE BECAUSE THEY WILL FIND A BRAND NEW MATTRESS FROM *** *** *** ...A COMPANY THAT PRIDES THEMSELVES IN TREATING THEIR CUSTOMERS WELLUNLIKE BOB'S OR BETTER YET, SINCE *** TOOK THE MATTRESS AWAY THEY CAN GO TO THE TRASH DUMP AND EXAMINE ITI WANT MY $$$$ BACK AND I DO NOT WANT TO HAVE TO GET A LAWYER INVOLVED AND GO TO SMALL CLAIMS COURT OVER THISTHIS ISN'T FAIR!!!!!!!!!!!!!!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: we would like Bobs Discount Furniture to waive the thirty day waiting period and allow us to reselect new mattresses immediately And since we have yet to hear from the delivery company since our first complaint on 3/we want the delivery fee waived as well Thank you.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meCan you find out if we need to return the damaged mattress to the store?
Sincerely,
*** ***

Good Afternoon Revdex.com- We are very sorry. The signatures on the delivery document agreeing that delivery was made and the delivery waiver, agreeing that there are no in home damages do match. The team also noted that there was a man in the home that was moving furniture into the
basement. That was the person that signed the paperwork. We have asked the depot to reconsider the claim, although the documents suggest that it may not have been the team that caused the damage. Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Good Afternoon Revdex.com- We are sincerely sorry for this concern. Due to the nature of this complaint, we had reached out to the customer directly to discuss our offer of resolution. The customer accepted our offer and will reply to the Revdex.com mediation service with their decision. We
thank the Revdex.com for bringing this to our attentionSincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here