Blue Ridge Travel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Michael W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Also would like to note that *** made me feel like "Finally" someone is hearing me.Thank You *** !!!
Sincerely,
*** ***

Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their experience with usI see that this customer has already spoken with my colleague and it appears the customer will be working closely with *** to rectify the situation and
reach a satisfactory outcomeThe reselection has successfully been delivered. We ask that the customer responds to us thru this Revdex.com channel if there are any other concerns so that your efforts in excellent mediation assistance are not wastedKindest Regards, *** ***
Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Good Afternoon Revdex.com-
We are very sorry for any confusion or miscommunication this
customer is experiencing using the warranty for the merchandise purchased from
Bob’s. I see that this purchase was made
in May and at that time the customer purchased the option of *** *** ***
This warranty has two aspects. Through Bob’s this customer is covered for a
period of five years for manufacturing defects.
Manufacturing defects must either be verified through a Bob’s technician
visit and report or through the customer submitting photos which are then
reviewed by a staff trained specifically in that area.
The other side of this warranty is through a third party
company, ***. *** covers the
merchandise for accidental damages.
Accidental damage must be reported within thirty days of occurrence and
the customer must be able to provide the necessary details to clearly indicate
that this damage occurred through a single accident or incident and not through
misuse or abuse of the merchandise.
One of Bob’s technicians went to the home on June 28,
and reported back to us that the damage was not manufacturing in nature. He was able to add more fill and close the
hole for the customer. He did this as a
courtesy. Our side of the warranty is
related to manufacturing defects only.
If this customer has a damage resulting from a single accident they can
submit a claim to ***.
The photos taken by the tech correlate with the tech’s
report. This does not appear to be a
manufacturing defect.
Kindest Regards,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

I understand that it is a policy, but the reasoning was because of acquired debt for fraud but with it going to that address it would have been rejected cause it was not the correct locationI have a license with the current address that I handed Grace, I have a statement from couches that I purchased from Bob's that gets sent to my correct address, so I do not understand why that address was being used and the delivery location was never even discussed. Even with the policy, I still went in updated the addressI asked at least times that it would get delivered on the same date it was originally was supposed to and was confirmed yesI also got a text message confirming delivery would still be on TuesdayThe excuse of they could not fit the new delivery into the delivery date is absurdYou lost a delivery to the wrong address, there is clearly something that could be done for a delivery that takes minutes to drop off, on top of giving a hour window for the delivery time.I know we all have busy schedules but I was working jobs and switched my scheduling around for that daySo I could not do another dayThe fact of just how easily they can lie and then have no problem just cancelling an order is crazy to meI still have not received a phone call by their manager or anything as well.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Its a matter of customer service. The customer service rep both @ Bobs and *** don't have the knowledge of their service. If they check how many times I had to call to get the correct response, you will know the hassle. I do understand the day policy after it was finally explained by one of the managers but to get to that manager was a hassle. One of the Managers Blarissa was so rude that when I complained to her that it was the 3rd time I was calling for the hardware; she yelled back saying that they cannot ship something that was not paid for. I tried to explain that that was the reason I was calling as the last times I had called to pay for the hardware I was told that the parts department would contact me but no one had contacted me. She finally told me that I had to call the store to make the payment as there was no part department. Since I was frustrated I told her that their customer service personnel should get proper training to give right answers to the customer and not make us run in circles. She ended the conversation that she will take my advice and I should be smart enough to take her advice and call Bobs store not customer service (this was sarcastic). I don't have the time and energy to keep calling them every week for over a month. If I had known that I had to order parts from Bob's store, I would have done that soonerAll I am asking for people like us when we call to get the right answer not be made fun of by people who don't have the right answer. Please keep yourself in my shoes when you call customer service to times and get different answer everytime and everytime there's different time line and when you are frustrated and want to talk to the Manager - the Manager makes fun of you and gives you a totally different answerWont that be upsetting. Please let me know
Sincerely,
*** ***

Good Afternoon Revdex.com- We are very sorry that the customer is dissatisfiedWe will not be covering the difference towards the more expensive set the customer chose. Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
We have arranged for the furniture to be picked up on 5/26/which will allow us time to find new furniture At that time they will credit our account.Thank you for your help in this matter, been a long grueling months, as well as very stressful!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I received switch in mail 2/13/so I called Tuesday to set up appointment (3:pm)after giving my phone # and name and address, I told the man on phone I had to set up servicehe chuckled and said, " you want service, what do you think we are, a furniture storeDo it yourself..." I got very upset and told him to go F* him selfI want my goof proof money refunded and delivery charge, and I want *** *** PaidI don't want anymore empty promisesthese terms are not debatable
Sincerely,
Kenneth Bo***

Good Afternoon Revdex.com- We are very sorry that this customer is frustrated. The complaint does no note what merchandise they are having an issue with. I see the pub chair is scheduled for an exchange for 5.13.17. The trundle is scheduled for an exchange for and there is an
exchange that has not yet been scheduled for the pack table group. We hope that this concern has already been rectified. If there is any additional concern to be addressed please advise through the Revdex.com. Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Good Morning Revdex.com,
We apologize to our customer for any inconveniences we have
caused during the warranty claims process
Our records currently indicate that we are scheduled for a
service appointment on to address this merchandise concernI
attempted to contact the customer
via telephone today to confirm this and was
unable to reach them directlyAt this time- all information points to our
company working towards actively resolving this concern under the service
benefits associated with this customer’s Goof Proof Plus PlanOur technician
is required to contact our Customer Care Offices prior to leaving the home on
and we look forward to speaking with/ gaining our customer’s complete
satisfaction on that day
Kindest Regards,
*** ***
Bobs Discount Furniture
Customer Care Corporate Liaison

Complaint: ***
I am rejecting this response because: I want the poorly made, unsafe couch removed from my home and to have a refund for itThe store DID NOT CALL MEI have no missed calls from them, and my voicemail is not fullShame on Bobs for conducting business like thisI hope they look into the poor design of this couch as I do not want another child getting hurt.
Sincerely,
*** ***

Good Afternoon Revdex.com,
Bonded leather is a durable material and very easy to clean in
terms of every day useWe do not mislead our customers nor do we force our
customers into purchasing any type of product, including the protection plan we
offerI have attached the sales line up sheet that is placed in front of this
set in our showroomsThis sheet clearly depicts what the product’s material
make up is, and we continually try our very best to showcase transparency with
all of our customers
‘Goof Proof’ as its name depicts, is designed to offer coverage
against most occurrences of an accidental damageThis customer as yet to report an accident
that caused this concern to occur, if the customer wishes to submit a claim
under the terms of their protection plan they are free to do so (with the
*** company & with an accident that caused this damage) however
wear and tear is not a coverable damage under this plan
The customer’s original invoice illustrates a cost paid of $
for the sleeper and sleeper mattressAlthough there is no reported concern
with the sleeper mattress we will include the cost of the sleeper mattress in
our offer as an additional courtesy
$x 80% = (+ any applicable state taxes)
While it is the customer’s right to refuse our offer we do hope
the customer can understand the position of our business as this is not a
coverable occurrence for recourse and our offer is from a place of extreme
courtesy and care
Kindest Regards,
Stephanie AG***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Morning Revdex.com,
This concern has been fully researched by our Accounting Team,
upon review of the customer’s bank statement it was confirmed that the timing
of the postings are the issueThere is no duplicate charge from Bobs Discount
Furniture for $
The customer should
contact her bank to clear up the postings to
her account
Kindest Regards,
*** ** ***
Bobs Discount Furniture
Corporate Customer Care Liaison

Good Day Revdex.com,
We are very sorry for the error and
miscommunication that this customer has had to deal with. This has been updated in Wells Fargo account
to show that we did offer this customer the months category on her
purchase. If this customer can please
confirm
this information with Wells Fargo, we did have them change the purchase
category on 6/1/16. Their records should
indicate this change
Kind Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Afternoon ***
I sincerely apologize for the inconvenience
the availability of your part order has caused youI can understand your
frustration. I truly wish we could get this merchandise to
you sooner than the current scheduled date of June
Parts are ordered
directly from the vendor,
they are not something we keep in stock.
This particular vendor does have an estimated ship time of days. As we do not manufacture merchandise
ourselves, we are forced to rely on our vendors to ship parts when necessary
If you still remain unsatisfied after your
merchandise has been fully received we can revisit your account and discuss
what options we may have to accommodate you further in the form of a gift card
Again I truly apologize for the
inconvenience this experience is causing you and that you are forced to wait on
the furniture you purchased to again be perfectIf there was anyway to get the
parts to you sooner, I assure you that we would take that route immediately
Kind Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Morning Revdex.com,
We have spent several days and man hours searching with the
*** company to try and locate the alleged call / claim the customer states
was initiated with *** on
***’s recordings and records show no claim ever entered from
the claimant regarding the “movement of bed-causing the headboard to crack”
I have tried to file the claim on the customer’s behalf and
*** will not allow this to occur as I am not the owner or purchaser of
this particular plan
We have a record of the customer contacting us (Bobs) directly and
making a statement of bed being moved and headboard being cracked, as
accidental damage is not a coverage Bob offers to customers, we advised on
that we could sell the customer parts needed to fix the bed
At this time we encourage the customer to file an actual claim for
damage with the *** company based of the incident they are reporting
occurred
I have
included a copy of the terms and conditions *** uses for all claims in
order to help better educate this customer on the reporting process we recommend
they follow when making this claim
We apologize that the customer is experiencing any inconveniences
with their products however we are unable to dispute a claim that has no record
of existence
Thank You,
Stephanie AG***
Bobs Discount Furniture
Customer Care Corporate Liaison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to request the terms in writing and mailed to me for the Waverly Hutch/Consoleby Bob's Furniture so that I will not have any further issues. Thank you once again!!
Sincerely,
*** ***

Good Morning ***,
I’m sorry to learn of your disappointment with the products you
purchased from usI assure you we want to resolve any concern our customer may
have in the most fair and adequate manner
Your account indicates that as of you spoke with another
Corporate
Liaison (Jennifer) who set up a service call for your mattressYour
mattress has a warranty associated with it and if you look at your sales
receipt you’ll find (under Service Policy) that if there is a defect in your
mattress, as deemed by our technician, we will have avenues available for
further resolutionPlease call us to set up this service appointment as we
care very much about our customers getting a good nights sleep on the bedding
they select
In regards to the living room furniture, we worked above and beyond
the refund policy you signed at time of purchase and took back your chair for a
refund without requiring any inspectionThis was an extreme effort put forth
by our business to address your concerns as an individual and work beyond
policyHad you made us aware of your product concerns with the sofa and
ottoman we absolutely would have acted under our Service Policy and addressed
your concernsAs you have now sold these items at your own discretion our
business can no longer be held responsible for their condition or any offer for
recourseIn essence you are asking a retailer to give you money for an item
they have no way of inspecting to confirm your allegation, an item you have
made money off of in a private sale, and an item you have no way of physically
returning to the retailer
I’m so sorry and Bobs Discount Furniture truly wishes to help
every customer with any concern however due to the facts associated with this
request we have no further recourse to offer you related to the past purchase
on the living room furniture
We look forward to scheduling your mattress inspection and helping
you move forward into a better nights sleep
Kindest Regards,
Stephanie AG***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Afternoon Revdex.com-
We are very sorry for the incorrect part being ordered and
delivered. We have ordered the new part
on behalf of the customer. This part
should be in the end of January. We are
very sorry for the inconvenience.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture