Blue Ridge Travel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The Bob's representative has lied about the true date of cancellation which occurred on January 13, at 11:AM-12:PM and there is a witness to the conversation by a third party who is willing to testify in a court of law the exact date of cancellation of the order. Bob's Discount furniture Store didn't decide to process my refund until after I called the corporate office and filed a complaint and also after I filed this complaintI have also spoken with the manager of the *** *** *** *** *** store and he also stated that the accounting department was holding onto the refund and he could not explain to me why this was occurringIt was after I the complaint with the Revdex.com that the store decided to begin to process my refund and once again I was assured by the manager that I would have the money back into my account by Monday, January 23,
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I accept Option - a refund of the $delivery fee.
Sincerely,
*** ***

Good Afternoon Revdex.com-
We are very sorry for the delay. The corporate liaison did create a new
service for this customer. We would like
to have another technician out to the home to do a thorough report on the frame
damage the customer is reporting. The
liaisons notes
indicated that the tried to reach the customer to schedule. I tried to reach the customer again today to
schedule. We would need the customer to
please call in at their earliest convenience to schedule this inspection. Once the report and pictures are received we
will review the concern with the Service Managers.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Good Afternoon Revdex.com-
We are very sorry for the concerns represented in this
complaint. We are not able to offer
recourse on a piece of furniture no longer in the customer’s possession. We are very sorry that they discarded the
foundation before reaching out to us regarding
damages.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Complaint: ***
I am rejecting this response because: it is totally unacceptable to have the warranty when it won't be fixed for plus months. As they told me on the phone the part SHOULD get here around the end of January beginnning of February then I have to schedule a repair guy to come and fix it that MEANS I do not have my chair for at least -months. TOTALLY UNACCEPTABLE If Bob's is not dealing with the manufactured anymore or carrying this product anymore I want a NEW replacement on something they are carrying. It is not my fault they decided not to carry this merchandise anymore and while we signed the form no one informed us that a warranty could take months. This is HORRIBLE customer serviceHaving a warranty means that it will be fixed or replaced in a reasonable amount of time. I AM TOTALLY DISSATISFIED with this reponse from Bob's
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: a) You do not address the shipping cost issue and b.) You require me to again call into the Customer Service line which has caused me hours of grief over the past month I fear that if I indeed call in to get my refund, I would face the same rigamarole re: shipping costs that I did in the pastI have issued a charge-back with my bank and received the a refund for the full amount that way
Sincerely,
*** ***

Good Afternoon Revdex.com,
We do see this customer had originally
filed a complaint with the Revdex.com in May, 2016.
We are very sorry the issues with the property claim have not been
rectified. I was able to see the depot
has denied the claim, the team reported that they saw the
damage while making
the delivery. The customer submitted
photos to the depot during the course of the investigation and the depot
believed the photos reflect damage that would occur from the TV being hit with
a projectile, not from it falling or tipping over. In an effort to try to make this right for
the customer, we would be willing to offer to settle this claim for $225.00. We can offer to send the customer a check to
the address on this complaint. If the customer
accepts this offer, please reply to the Revdex.com that it is accepted and we will
create the paperwork and send the customer a copy for their records The check will be then mailed from our
corporate office
Kind Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is it is what it isNot the resolution I was hoping for. Bob's discount furniture is bad qualityDoes not last more than a few yearsI will never buy furniture from them again
Sincerely,
*** ***

Good Morning Revdex.com,
We are sincerely sorry that this customer
is experiencing issues with the merchandise that they purchased from
Bob’s. The *** bed was delivered in
July 2014. The customer purchased the
*** *** protection plan for $49.99, this provided the customer
with
unlimited parts and service for five years on the headboard, footboard and
rails. The plan allows for a one time
replacement of a piece, which then fulfills the plan. We have replaced the rails, a part of the bed
that normally retails for $80.
We are extremely sorry for the issues with
the first exchange. The team did report
to us that the exchange had taken place on June 8th. The complaint has been reported to the depot
management for investigationThe
conduct of this team is unacceptable to Bob’s standardsWe certainly wish the customer had reported to
us either the day the exchange was to have taken place or within a few days so
that we could have conducted a more comprehensive investigation. Our records indicate that the customer did
not notify us for more then a month
We are sincerely sorry that this customer has
had a poor experience with us.
Kindest Regards,
Tracy S***
Bobs Discount Furniture,
Corporate Customer Care Liaison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will accept a store credit to purchase a new recliner that is more to my liking.I can be contacted at *** ** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:once again she is lying I left a message on her voice mail at the corporate office and no options were given at the store I watched the delivery guy try to put together a broken ottoman right in front of me he knew it was broken if I didnt say anything he would have left it ls this how you treat your customers tell the truth you dont care about the customers only they money they spend and when there is a problem they cant get help from customer care since it cant be resolved here lets go to the attorney general and immagration
Sincerely,
*** ***

Good Afternoon Revdex.com-
Due to the nature of this complaint, we have reached out to
the customer directly to discuss our offer of resolution. We will have a different technician go to the
home This service is scheduled for
Wednesday 4.5.17. We ask the customer to
respond to the Revdex.com post service if they are not satisfied with the result
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture
Tell us why here

Complaint: ***
I am rejecting this response because:The exchange is not until Feb After I receive the repaired drawer I will glady accept
Sincerely,
*** ***

Good Afternoon Revdex.com- We are very sorry that the customer is dissatisfied. If we felt that the denial from *** was done in error we would absolutely ask for the claim to be reviewed further. The coverage is for accidents only. There was no accident to report. The claim was correctly denied. We are very sorry that the customer is unhappy with this decision. The plan handout explains the coverage. The plan purchased was for accidents, if there is no accident, then there is no viable claimSincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Good Morning Revdex.com, Please pass on our apologies for the frustration and the alarm this mold issue has caused to our customerThis merchandise was delivered to the customer on 5/31/and we have not received any report of concern until recentlyThere are several reasons to how or why this type of
concern arises and regretfully because they are all related to the environment the product is being kept in, Bobs Discount Furniture is unable to take ownership or responsibility for this occurrenceThis issue is also not directly related to our brand of memory foam mattress ***) and it is reasonable for any retailer to assume that their customer has done the appropriate research to satisfy their own needs for information prior to purchasing any product ( there are various articles and education available to the public regarding ‘mold on a mattress’)Without being able to take on direct responsibility for this concern we do always disclose the sincerity and care we have for all of our customers and any presented concernWe are able to offer a store credit for the price paid on this mattressWe are not able to remove the moldy mattress from the home but will provide the customer with the funds to get a new replacement mattress via our showroomShould the customer select another *** * *** *** (memory foam makeup) they are accepting full responsibility for any future occurrences of mold that may occur due to the environment this memory foam mattress resides withinKindest Regards, Tracy S*** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Complaint: ***
I am rejecting this response because:My delivery has failed twiceBefore I accept any offer regardino a store creditI would like to see my delivery completedA store credit is something that I would accept if my delivery is completed tomorrow in a timely manner.
Sincerely,
*** ***

Good
Afternoon Revdex.com-
We are sincerely sorry for the
issues that this customer has had to endure
getting this purchase in the home;
it is especially hard that it is a child’s room. A purchase like this should be fun and
exciting, not filled with problems and issues.
I have authorized a refund of $to go back to the original credit
card that was used for the purchase, for the issues this customer has
endured. I do see the exchange was
completed today
o
Anytime
after 10am and before 9pm Dial ###-###-####
o
Press
the number one (1) on your keypad when you hear Bobs voice
o
When
the office person picks up explain that you are calling to get a refund
processed to your credit card and provide them this order number: ***
o
At
that point they will take the credit card MC *** information from
you and complete the processing
In most cases any remaining
questions regarding refund processing time can be answered by reviewing the
policies listed on your sales receipt
Kindest
Regards,
Tracy S***
Corporate
Customer Care Liaison
Bob’s
Discount Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will notify you after next Wednesday after the technician has evaluated and or remedied the problem
Sincerely,
*** ***