Blue Ridge Travel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** *** *** *** ***We appreciate the quick response and understand that furniture production is an uncontrollable circumstanceWe agree to having the delivery charge refunded and will continue to wait on the furnitureWe will be calling today to verify the deliveryWe would also like to have the goof proof charge taken off of our purchaseAfter a long discussion we just feel that in the chance of damaged furniture it may become to stressful to deal with. We would like to thank Bobs for refunding our delivery charge and dropping the *** ***

Complaint: ***
Thank you
Sincerely,
*** ***

Good Morning Revdex.com, Please pass on our apologies for the frustration and the alarm this mold issue has caused to our customerThis merchandise was delivered to the customer on 5/31/and we have not received any report of concern until recentlyThere are several reasons to how or why this type of
concern arises and regretfully because they are all related to the environment the product is being kept in, Bobs Discount Furniture is unable to take ownership or responsibility for this occurrenceThis issue is also not directly related to our brand of memory foam mattress ***) and it is reasonable for any retailer to assume that their customer has done the appropriate research to satisfy their own needs for information prior to purchasing any product ( there are various articles and education available to the public regarding ‘mold on a mattress’)Without being able to take on direct responsibility for this concern we do always disclose the sincerity and care we have for all of our customers and any presented concernWe are able to offer a store credit for the price paid on this mattressWe are not able to remove the moldy mattress from the home but will provide the customer with the funds to get a new replacement mattress via our showroomShould the customer select another *** * *** *** (memory foam makeup) they are accepting full responsibility for any future occurrences of mold that may occur due to the environment this memory foam mattress resides withinKindest Regards, Tracy S*** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

We were never offered any type of compensation regarding this order/delay Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Good Afternoon Revdex.com-
We are very sorry for the concerns represented in this
complaint. We are not able to offer
recourse on a piece of furniture no longer in the customer’s possession. We are very sorry that they discarded the
foundation before reaching out to us regarding
damages.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

My complaint was settled bobs agreed to refund my moneyThe furniture was picked up on 9-17- I was told the refund would be in my account no later than 9-21-to date I have not received it THE COMPLAINT # IS *** *** *** ***

Good Afternoon Revdex.com-
We are very sorry for the delay. The corporate liaison did create a new
service for this customer. We would like
to have another technician out to the home to do a thorough report on the frame
damage the customer is reporting. The
liaisons notes
indicated that the tried to reach the customer to schedule. I tried to reach the customer again today to
schedule. We would need the customer to
please call in at their earliest convenience to schedule this inspection. Once the report and pictures are received we
will review the concern with the Service Managers.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I accept Option - a refund of the $delivery fee.
Sincerely,
*** ***

Dear
Revdex.com,
If this customer would prefer, we can add the delivery fee paid into the
credit. When the customer goes back in
to reselect they will be charged a new delivery fee.
Please
reply through the Revdex.com if you would like me to alter the existing credit to add
in the delivery fee and I will note that a new fee will be charged for the new
order when it is placed
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Complaint: ***
I am rejecting this response because:My delivery has failed twiceBefore I accept any offer regardino a store creditI would like to see my delivery completedA store credit is something that I would accept if my delivery is completed tomorrow in a timely manner.
Sincerely,
*** ***

Good Afternoon Revdex.com- We are very sorry if there was a misunderstanding in the store. It is possible the person you spoke with in the store thought you were speaking about the accidental coverage through *** as that is a nationwide service. The manufacturing side through Bob’s is only covered in our delivery footprint. It is on every sales order. If the customer was aware of the pending move and saw that when they reviewed their sales order in the store or at home, they could have canceled their order or canceled the *** plan. Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Good
Afternoon Revdex.com-
We are sincerely sorry for the
issues that this customer has had to endure
getting this purchase in the home;
it is especially hard that it is a child’s room. A purchase like this should be fun and
exciting, not filled with problems and issues.
I have authorized a refund of $to go back to the original credit
card that was used for the purchase, for the issues this customer has
endured. I do see the exchange was
completed today
o
Anytime
after 10am and before 9pm Dial ###-###-####
o
Press
the number one (1) on your keypad when you hear Bobs voice
o
When
the office person picks up explain that you are calling to get a refund
processed to your credit card and provide them this order number: ***
o
At
that point they will take the credit card MC *** information from
you and complete the processing
In most cases any remaining
questions regarding refund processing time can be answered by reviewing the
policies listed on your sales receipt
Kindest
Regards,
Tracy S***
Corporate
Customer Care Liaison
Bob’s
Discount Furniture

Good Afternoon Revdex.com- We are very sorry for any confusion or miscommunication this customer is experiencing using the warranty for the merchandise purchased from Bob’s. I see that this purchase was delivered on 6/21/and at the time of purchase, the customer purchased the option of *** ***
*** This protection plan has two aspects. Through Bob’s this customer is covered for a period of five years for manufacturing defects. Manufacturing defects must either be verified through a Bob’s technician visit and report or through the customer submitting photos which are then reviewed by a staff trained specifically in that area. The other side of this plan is through a third party company, *** *** covers the merchandise damage resulting from a single accident. Accidental damage must be reported within thirty days of occurrence and the customer must be able to provide the necessary details to clearly indicate that this damage occurred through a single accident or incident and not through everyday use, misuse or abuse of the merchandise. We would need to see photos of the concern. If the customer could submit photos to the Revdex.com of the areas of concern, we will review them to see the cause and condition. Please submit several color photos for review. Kindest Regards, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Good Afternoon Revdex.com-
Due to the nature of this complaint, we have reached out to
the customer directly to discuss our offer of resolution. We will have a different technician go to the
home This service is scheduled for
Wednesday 4.5.17. We ask the customer to
respond to the Revdex.com post service if they are not satisfied with the result
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture
Tell us why here

Complaint: ***
I am rejecting this response because:I AM REJECTING THERE RESPONSE BECAUSE I HAVE SPOKEN TO THE MANAGER MONIQUE TO MAKE SURE THAT I WAS ALLOWED TO THE MATTRESS AND SHE APPROVED IT OR THEY WOULD HAVE TAKEN THE MATTRESS THEY EVEN CALLED WHEN THEY WERE IN MY HOUSE TO SWAPPING THE COUCHES OUT.....,ALSO I HAVE SPOKEN BESIDES MONIQUE A***, EDWARD/EDGAR I AM JUST SO ANGERED THAT THEY DON'T SEE THE NOTES, WELL I WENT TO THE STORE AND I TOOK PICTURES OF THE SCREEN THAT SHOWED ALL THE CORRESPONDENCES THAT WE SPOKEN TO CUSTOMER SERVICE IF NEED BE I WILL PROVIDE THEM TO THE Revdex.com
Sincerely,
*** *** ***

Good Afternoon Revdex.com- We are very sorry for any confusion or miscommunication this customer is experiencing using the warranty for the merchandise purchased from Bob’s. I see that this purchase was delivered on and at the time of purchase, the customer purchased the option of Goof
Proof Plus. This protection plan has two aspects. Through Bob’s this customer is covered for a period of five years for manufacturing defects. Manufacturing defects must either be verified through a Bob’s technician visit and report or through the customer submitting photos which are then reviewed by a staff trained specifically in that area. The other side of this plan is through a third party company, ***. *** covers the merchandise damage resulting from a single accident. Accidental damage must be reported within thirty days of occurrence and the customer must be able to provide the necessary details to clearly indicate that this damage occurred through a single accident or incident and not through everyday use, misuse or abuse of the merchandise. The Goof Proof Plus plan was never sold as all inclusive. The salespeople do advise that all manufacturing defects are covered through Bob’s and damage that is from an accident is covered through ***. The pieces in the home are not damaged. They are showing a small amount of wear, consistent with pieces that are over two years old. We are very sorry, wear is not a manufacturing defect. We have attached the photos of the pieces in the home as well as the GPP flyer the customer was given at the time of purchase. Kindest Regards, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is it is what it isNot the resolution I was hoping for. Bob's discount furniture is bad qualityDoes not last more than a few yearsI will never buy furniture from them again
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: a) You do not address the shipping cost issue and b.) You require me to again call into the Customer Service line which has caused me hours of grief over the past month I fear that if I indeed call in to get my refund, I would face the same rigamarole re: shipping costs that I did in the pastI have issued a charge-back with my bank and received the a refund for the full amount that way
Sincerely,
*** ***

Good Afternoon Revdex.com,
We do see this customer had originally
filed a complaint with the Revdex.com in May, 2016.
We are very sorry the issues with the property claim have not been
rectified. I was able to see the depot
has denied the claim, the team reported that they saw the
damage while making
the delivery. The customer submitted
photos to the depot during the course of the investigation and the depot
believed the photos reflect damage that would occur from the TV being hit with
a projectile, not from it falling or tipping over. In an effort to try to make this right for
the customer, we would be willing to offer to settle this claim for $225.00. We can offer to send the customer a check to
the address on this complaint. If the customer
accepts this offer, please reply to the Revdex.com that it is accepted and we will
create the paperwork and send the customer a copy for their records The check will be then mailed from our
corporate office
Kind Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison