The Water Pik Customer Service Manager spoke with this customer yesterday and learned that his bank has reversed the chargeWe have sent a return tag to the consumer and he has stated that he will return the unit once he gets that tag The consumer has also been given the direct phone # for Jerry C***, our Customer Service Manager We apologize for the issues caused by this transaction Regards, Susan P***
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meI was very pleased with their response and the courtesy on their part.? Regards, [redacted] ***
[redacted] I have not heard from Waterpik regarding my complaintThe reference number is ID [redacted] . Are they going to send me the replacements? Please advise
We are sorry that this consumer is having issues with their Water Pik Water Flossers and would appreciate a chance to have our Customer Service Manager talk with them to see if we can understand the root cause of the failureIt is not to have this failure rate unless they are either using
the Pik Pocket with too high of a pressure or using an additive/medicament and not rinsing the unit out thoroughly after useI did read the email that came in on 9/asking us what our solution was (the serial number referenced a model that was years old) as well as listened to the phone call from her husband that only asked us about the price of a replacement hoseOnce we have a chance to talk with her and are able to diagnose the issue, we will happily offer her a replacement unit or additional hose/handle replacements in an acceptable quantityI would ask this consumer to please call our Customer Service Manager, Jerry C*** at her conveinence - his phone # in our Colorado office is 970-221-Thank you,Susan P***Director of Sales Operations Water Pik, Inc
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***I just hope that the jet tips will work this timeI should not have to keep purchasing them
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***I just hope that the jet tips will work this timeI should not have to keep purchasing them
We are sorry that this consumer is having issues with their Water Pik Water Flossers and would appreciate a chance to have our Customer Service Manager talk with them to see if we can understand the root cause of the failureIt is not to have this failure rate unless they are either using
the Pik Pocket with too high of a pressure or using an additive/medicament and not rinsing the unit out thoroughly after useI did read the email that came in on 9/asking us what our solution was (the serial number referenced a model that was years old) as well as listened to the phone call from her husband that only asked us about the price of a replacement hoseOnce we have a chance to talk with her and are able to diagnose the issue, we will happily offer her a replacement unit or additional hose/handle replacements in an acceptable quantityI would ask this consumer to please call our Customer Service Manager, Jerry C*** at her conveinence - his phone # in our Colorado office is 970-221-Thank you,Susan P***Director of Sales Operations Water Pik, Inc
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meI was very pleased with their response and the courtesy on their part.
Regards,
*** ***
We apologize for the issue that this customer is experiencing with their water flosserOur Customer Service Supervisor has reached out to this customer directly to understand more about their situationWe have left a voicemail with a callback number to discuss furtherThank you, Jerry
Our Customer Service Manager talked with the consumer last week and they agreed that we would send him a new deviceThat order was shipped out at the end of last week.Another call will be placed today in response to this inquiry to better understand this new concern
The Water Pik Customer Service Manager spoke with this customer yesterday and learned that his bank has reversed the chargeWe have sent a return tag to the consumer and he has stated that he will return the unit once he gets that tag. The consumer has also been given the direct phone
# for Jerry C***, our Customer Service Manager. We apologize for the issues caused by this transaction. Regards, Susan P***
Complaint: ***
I am rejecting this response because: I have not received any missed call or voicemails from this companyI did call them at their customer service number (***) and they redirected me to (***)This number directed me to an auto attendant system that told me my rebate was not accepted then when I selected to talk to a representative it dropped my callI have called this number a few times with no luckAt this point I do not have time to deal with such poor customer serviceI submitted a mail in rebate, my mother submitted her mail in rebate, and my girlfriend submitted her mail in rebateAll were rejected for different reasonsMy girlfriends came back saying the UPC and receipt wasn't included when I saw her put in bothI would like to give this company an F for the way it handles it's customer serviceNot only is their customer service line I called a complete joke and scam in its self the response I received from the individual for this Revdex.com complaint immediately went on the defensive rather than trying to resolve the issue; they gave an excuse as if the customer was wrong without looking into the issue with any detail what so everI highly recommend going with a different water flosserDont worry about the mail in rebate; just close this request with my dissatisfaction, no resolution to a matter that involved customer money and promotions that were not fulfilled in any wayI dont want to waste any more of my time
Regards,
*** ***
We did reach out to Ms*** and apologized for any issues she had with her old unit that has been discontinuedWe offered her a replacement unit, the Cordless Advanced WP-Ms*** accepted and will be receiving the new unit within 7-business daysThank you,Jerry
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meI was very pleased with their response and the courtesy on their part.
Regards,
*** ***
Tell us why here
I have gone in and researched this complaint and apologize for the manner in which it was handled by our Customer Service Team
Water Pik has sent the consumer a replacement unit today and have upgraded to a more advanced model for their useIt should arrive at their home
within business days
Regards,
Susan P***
Director of Sales Operations
Jerry C***, the Waterpik Customer Service Manager has reached out to this consumer to learn more about the situation so that he can properly respond. The rebate program is not a scam - however there are limitations for redemption per household address written in the body of the rebate
Once we fully understand the situation, Waterpik will be able to figure out the next steps that will address the consumers request. An initial call was made on January 31st and we will follow up with a second call on 2/if we have not heard back from the consumer. Thank you, Susan P***
The Water Pik Customer Service Manager spoke with this customer yesterday and learned that his bank has reversed the chargeWe have sent a return tag to the consumer and he has stated that he will return the unit once he gets that tag The consumer has also been given the direct phone # for Jerry C***, our Customer Service Manager We apologize for the issues caused by this transaction Regards, Susan P***
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meI was very pleased with their response and the courtesy on their part.? Regards, [redacted] ***
[redacted] I have not heard from Waterpik regarding my complaintThe reference number is ID [redacted] . Are they going to send me the replacements? Please advise
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]
We are sorry that this consumer is having issues with their Water Pik Water Flossers and would appreciate a chance to have our Customer Service Manager talk with them to see if we can understand the root cause of the failureIt is not to have this failure rate unless they are either using
the Pik Pocket with too high of a pressure or using an additive/medicament and not rinsing the unit out thoroughly after useI did read the email that came in on 9/asking us what our solution was (the serial number referenced a model that was years old) as well as listened to the phone call from her husband that only asked us about the price of a replacement hoseOnce we have a chance to talk with her and are able to diagnose the issue, we will happily offer her a replacement unit or additional hose/handle replacements in an acceptable quantityI would ask this consumer to please call our Customer Service Manager, Jerry C*** at her conveinence - his phone # in our Colorado office is 970-221-Thank you,Susan P***Director of Sales Operations Water Pik, Inc
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***I just hope that the jet tips will work this timeI should not have to keep purchasing them
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***I just hope that the jet tips will work this timeI should not have to keep purchasing them
We are sorry that this consumer is having issues with their Water Pik Water Flossers and would appreciate a chance to have our Customer Service Manager talk with them to see if we can understand the root cause of the failureIt is not to have this failure rate unless they are either using
the Pik Pocket with too high of a pressure or using an additive/medicament and not rinsing the unit out thoroughly after useI did read the email that came in on 9/asking us what our solution was (the serial number referenced a model that was years old) as well as listened to the phone call from her husband that only asked us about the price of a replacement hoseOnce we have a chance to talk with her and are able to diagnose the issue, we will happily offer her a replacement unit or additional hose/handle replacements in an acceptable quantityI would ask this consumer to please call our Customer Service Manager, Jerry C*** at her conveinence - his phone # in our Colorado office is 970-221-Thank you,Susan P***Director of Sales Operations Water Pik, Inc
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meI was very pleased with their response and the courtesy on their part.
Regards,
*** ***
We apologize for the issue that this customer is experiencing with their water flosserOur Customer Service Supervisor has reached out to this customer directly to understand more about their situationWe have left a voicemail with a callback number to discuss furtherThank you, Jerry
Our Customer Service Manager talked with the consumer last week and they agreed that we would send him a new deviceThat order was shipped out at the end of last week.Another call will be placed today in response to this inquiry to better understand this new concern
The Water Pik Customer Service Manager spoke with this customer yesterday and learned that his bank has reversed the chargeWe have sent a return tag to the consumer and he has stated that he will return the unit once he gets that tag. The consumer has also been given the direct phone
# for Jerry C***, our Customer Service Manager. We apologize for the issues caused by this transaction. Regards, Susan P***
Complaint: ***
I am rejecting this response because: I have not received any missed call or voicemails from this companyI did call them at their customer service number (***) and they redirected me to (***)This number directed me to an auto attendant system that told me my rebate was not accepted then when I selected to talk to a representative it dropped my callI have called this number a few times with no luckAt this point I do not have time to deal with such poor customer serviceI submitted a mail in rebate, my mother submitted her mail in rebate, and my girlfriend submitted her mail in rebateAll were rejected for different reasonsMy girlfriends came back saying the UPC and receipt wasn't included when I saw her put in bothI would like to give this company an F for the way it handles it's customer serviceNot only is their customer service line I called a complete joke and scam in its self the response I received from the individual for this Revdex.com complaint immediately went on the defensive rather than trying to resolve the issue; they gave an excuse as if the customer was wrong without looking into the issue with any detail what so everI highly recommend going with a different water flosserDont worry about the mail in rebate; just close this request with my dissatisfaction, no resolution to a matter that involved customer money and promotions that were not fulfilled in any wayI dont want to waste any more of my time
Regards,
*** ***
We did reach out to Ms*** and apologized for any issues she had with her old unit that has been discontinuedWe offered her a replacement unit, the Cordless Advanced WP-Ms*** accepted and will be receiving the new unit within 7-business daysThank you,Jerry
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meI was very pleased with their response and the courtesy on their part.
Regards,
*** ***
Tell us why here
I have gone in and researched this complaint and apologize for the manner in which it was handled by our Customer Service Team
Water Pik has sent the consumer a replacement unit today and have upgraded to a more advanced model for their useIt should arrive at their home
within business days
Regards,
Susan P***
Director of Sales Operations
Jerry C***, the Waterpik Customer Service Manager has reached out to this consumer to learn more about the situation so that he can properly respond. The rebate program is not a scam - however there are limitations for redemption per household address written in the body of the rebate
Once we fully understand the situation, Waterpik will be able to figure out the next steps that will address the consumers request. An initial call was made on January 31st and we will follow up with a second call on 2/if we have not heard back from the consumer. Thank you, Susan P***