Jerry C***, the Waterpik Customer Service Manager has reached out to this consumer to learn more about the situation so that he can properly respond. The rebate program is not a scam - however there are limitations for redemption per household address written in the body of the rebate
Once we fully understand the situation, Waterpik will be able to figure out the next steps that will address the consumers request. An initial call was made on January 31st and we will follow up with a second call on 2/if we have not heard back from the consumer. Thank you, Susan P***
Complaint: ***
I am rejecting this response because: I have not received any missed call or voicemails from this companyI did call them at their customer service number (***) and they redirected me to (***)This number directed me to an auto attendant system that told me my rebate was not accepted then when I selected to talk to a representative it dropped my callI have called this number a few times with no luckAt this point I do not have time to deal with such poor customer serviceI submitted a mail in rebate, my mother submitted her mail in rebate, and my girlfriend submitted her mail in rebateAll were rejected for different reasonsMy girlfriends came back saying the UPC and receipt wasn't included when I saw her put in bothI would like to give this company an F for the way it handles it's customer serviceNot only is their customer service line I called a complete joke and scam in its self the response I received from the individual for this Revdex.com complaint immediately went on the defensive rather than trying to resolve the issue; they gave an excuse as if the customer was wrong without looking into the issue with any detail what so everI highly recommend going with a different water flosserDont worry about the mail in rebate; just close this request with my dissatisfaction, no resolution to a matter that involved customer money and promotions that were not fulfilled in any wayI dont want to waste any more of my time
Regards,
*** ***
We apologize for the issue that this customer is experiencing with their water flosserOur Customer Service Supervisor has reached out to this customer directly to understand more about their situationWe have left a voicemail with a callback number to discuss furtherThank you, Jerry
Tell us why here
I have gone in and researched this complaint and apologize for the manner in which it was handled by our Customer Service Team
Water Pik has sent the consumer a replacement unit today and have upgraded to a more advanced model for their useIt should arrive at their home
within business days
Regards,
Susan P***
Director of Sales Operations
[redacted]
I have not heard from Waterpik regarding my complaintThe reference number is ? ID [redacted].? Are they going to send me the replacements? Please advise
We did reach out to Ms[redacted] and apologized for any issues she had with her old unit that has been discontinuedWe offered her a replacement unit, the Cordless Advanced WP-Ms[redacted] accepted and will be receiving the new unit within 7-business daysThank you,Jerry
Our Customer Service Manager talked with the consumer last week and they agreed that we would send him a new deviceThat order was shipped out at the end of last week.Another call will? be placed today in response to this inquiry to better understand this new concern
Initial Business Response /* (1000, 8, 2015/10/20) */
Contact Name and Title: Michael [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: msteigme
Due to confidentiality we cannot address any actions involving this specific individual.; however, we can address the process of individuals who are...
court-ordered for counseling or education services.
Consumer requirements within this context include attendance, participation, and payment of associated fees. No one requirement is less important than another, meaning someone who has not completed all aspects has not successfully completed the requirements. Therefore to issue a 'certificate of completion' to someone who has not done so is senseless.
OFFER:
The Water Pik Customer Service Manager spoke with this customer yesterday and learned that his bank has reversed the charge. We have sent a return tag to the consumer and he has stated that he will return the unit once he gets that tag. The consumer has also been given the direct phone...
# for Jerry C[redacted], our Customer Service Manager. We apologize for the issues caused by this transaction. Regards, Susan P[redacted]
Our Customer Service Manager will be reaching out the the customer directly today to understand more about the situation and based on that conversation will send a goodwill replacement for either the tips or the unit as warranted.Thank youSusan
[redacted]
I have not heard from Waterpik regarding my complaint. The reference number is ID [redacted]. Are they going to send me the replacements? Please advise.
Jerry C***, the Waterpik Customer Service Manager has reached out to this consumer to learn more about the situation so that he can properly respond. The rebate program is not a scam - however there are limitations for redemption per household address written in the body of the rebate
Once we fully understand the situation, Waterpik will be able to figure out the next steps that will address the consumers request. An initial call was made on January 31st and we will follow up with a second call on 2/if we have not heard back from the consumer. Thank you, Susan P***
Complaint: ***
I am rejecting this response because: I have not received any missed call or voicemails from this companyI did call them at their customer service number (***) and they redirected me to (***)This number directed me to an auto attendant system that told me my rebate was not accepted then when I selected to talk to a representative it dropped my callI have called this number a few times with no luckAt this point I do not have time to deal with such poor customer serviceI submitted a mail in rebate, my mother submitted her mail in rebate, and my girlfriend submitted her mail in rebateAll were rejected for different reasonsMy girlfriends came back saying the UPC and receipt wasn't included when I saw her put in bothI would like to give this company an F for the way it handles it's customer serviceNot only is their customer service line I called a complete joke and scam in its self the response I received from the individual for this Revdex.com complaint immediately went on the defensive rather than trying to resolve the issue; they gave an excuse as if the customer was wrong without looking into the issue with any detail what so everI highly recommend going with a different water flosserDont worry about the mail in rebate; just close this request with my dissatisfaction, no resolution to a matter that involved customer money and promotions that were not fulfilled in any wayI dont want to waste any more of my time
Regards,
*** ***
We apologize for the issue that this customer is experiencing with their water flosserOur Customer Service Supervisor has reached out to this customer directly to understand more about their situationWe have left a voicemail with a callback number to discuss furtherThank you, Jerry
Tell us why here
I have gone in and researched this complaint and apologize for the manner in which it was handled by our Customer Service Team
Water Pik has sent the consumer a replacement unit today and have upgraded to a more advanced model for their useIt should arrive at their home
within business days
Regards,
Susan P***
Director of Sales Operations
[redacted]
I have not heard from Waterpik regarding my complaintThe reference number is ? ID [redacted].? Are they going to send me the replacements? Please advise
We did reach out to Ms[redacted] and apologized for any issues she had with her old unit that has been discontinuedWe offered her a replacement unit, the Cordless Advanced WP-Ms[redacted] accepted and will be receiving the new unit within 7-business daysThank you,Jerry
Our Customer Service Manager talked with the consumer last week and they agreed that we would send him a new deviceThat order was shipped out at the end of last week.Another call will? be placed today in response to this inquiry to better understand this new concern
Initial Business Response /* (1000, 8, 2015/10/20) */
Contact Name and Title: Michael [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: msteigme
Due to confidentiality we cannot address any actions involving this specific individual.; however, we can address the process of individuals who are...
court-ordered for counseling or education services.
Consumer requirements within this context include attendance, participation, and payment of associated fees. No one requirement is less important than another, meaning someone who has not completed all aspects has not successfully completed the requirements. Therefore to issue a 'certificate of completion' to someone who has not done so is senseless.
OFFER:
The Water Pik Customer Service Manager spoke with this customer yesterday and learned that his bank has reversed the charge. We have sent a return tag to the consumer and he has stated that he will return the unit once he gets that tag. The consumer has also been given the direct phone...
# for Jerry C[redacted], our Customer Service Manager. We apologize for the issues caused by this transaction. Regards, Susan P[redacted]
Our Customer Service Manager will be reaching out the the customer directly today to understand more about the situation and based on that conversation will send a goodwill replacement for either the tips or the unit as warranted.Thank youSusan
[redacted]
I have not heard from Waterpik regarding my complaint. The reference number is ID [redacted]. Are they going to send me the replacements? Please advise.
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]