AutoNation's Corporate Customer Relations is a complete failureI was told that a Manager in Customer Service would call me back and she never didOf course, AutoNation did nothing to resolve my family's complaintIf you are an informed potential customer, I suggest that you please do NOT buy from AutoNationI base this recommendation on our experience, which was a nightmare
Compre mi nuevo auto en Autonation Chevrolet Doral y fue una excelente experienciaEl personal que nos atendió, Jose Luis Q, fue altamente profesional, ofreciendonos toda la información que necesitamos sobre todos los autos y guiándonos a realizar la compra del auto que realmente satisfacÃa nuestras necesidades, además de brindarnos un a atención muy personalizada
AUTONATION TOYOTA CORPUS AND AUTONATION STORES IN CORPUS CHRISTI TEXASIF YOUR BLACK OR DARK SKIN HISPANIC STAY AWAYYOU WILL ONLY EXPEREINCE RACIAL DISCRIMINATION , BULLYING, INTIMIDATION, HARRASSMENT, UNFAIR TREATMENTAND JUST TREATED LIKE THE N WORDFOR SEVEN YEARS I WENT THROUGH DISCRIMINATION BY THE GENERAL MANAGER [redacted] STAN RUPENSKI, THE MANAGERS AND HIS HR TEAM, I EVEN WROTE AUTONATION CEO [redacted] TIMES AND HE NEVER RESPONDED BACK OR HAD ANYONE LOOK INTO THIS MATTER OR MAYBE HE DID YOU NEVER KNOWI 'VE ONLY SEEN HOW WHITES PROTECT THEIR OWN, AND BLACKS SUFFER I'VE FINISH FOR SEVEN YEARS IN THE TOP OR % IN SALES EACH YEAR MAKING 100K PER YEAR, ALL OF THE HUNDREDSELLING OVER CARS PER YEAR IS A BLESSING TO DO THATBUT THIS COMPANY DIDN'T LIKE A BLACK PERSON DOING ITCUSTOMERS I SOLD WITHIN THAT TIME LOVE MEI HAD MAYBE CUSTOMER THAT DIDN'T LIKE METHIS LAST JUNE I MADE OVER $20K PAYABLE IN MY POCKET THE DEALERSHIP MADE OVER $60K FROM SALES AND WARRANTIES AND PRODUCT FROM CUSTOMERS AUTONATION STORES DISPISE A SUCCESSFUL BLACKMAN I CAN'T BELIEVE HOW PEOPLE CAN STILL ACT RACIST AND THINK IT IS NOT TO BE FAIR AND TREAT PEOPLE LIKE DIRTHOW CAN YOU FIRE SOMEONE THAT CAN MAKE THAT MUCH MONEY FOR YOUR COMPANY IN ONE MONTHUNLESS YOUR RACIST? THE GENERAL MANAGER AND HIS DUMMY HR TEAM HAS BEEN TRYING TO FIRE ME SINCE I STARTEDFIRST THEY WROTE ME UP ON A DIRTY PIP IN 2013, BECAUSE I WHITE SALES PERSON WENT AND COMPLAIN TO THE USE CAR DIRECTOR THAT REMIND ME OF HITLER, OH AND YES HE EVEN HAD THE NERVES TO PLAY A HITLER VIDEO TO THE ENTIRE SALES STAFF IN THE SATURDAY MORNING MEETING.THIS VIDEO WAS FULL OF CURSING AND LEFT A BAD TASTE IN ALL THE SALESMEN MOUTHTHE CAZY THING ABOUT THE WHITE SALESMEN GOING TO MAKE A COMPLAINT ON ME AND I GOT WROTE UP FOR ITWELL HE TURNS AROUND AND DO THE SAMETHING TO ME TIMES AND NOTING HAPPEN TO HIM I LIVED IN GERMANY AND KNOW WHAT THEY WENT THROUGH OVER HITLER WHAT HAPPEN TO HIM NOTHING HE WENT ON TO BECOME THE GENERAL MANAGER FOR HONDALET THAT BEEN SOMEONE BLACK OR DARK SKIN HISPANIC THEY WOULD HAVE BEEN FIRED WITHIN MINUTES I'VE BEEN CALLED INTO HIS OFFICE SO MANY TIMES WITH HR, SEARCHING AND LOOKING FOR ANYTHING TO FIRE MEHOWEVER THEY NEVER COULD FIND ANYTHING TO FIRE ME ONUNTIL NOW WHEN THEY FIRED ME OVER RESPONDING TO A CUSTOMER THAT ASK ME IF I WAS MARRIEDAND I RESPONDED BACK TWO DAYS AFTER SHE RETURN OUR VEHICLEAND WENT A PURCHASE A BRAND NEW JEEP I RESPONDED BACK " LOL IAM NOT MARRIED" WHO GETS FIRED OVER SOMETHING LIKE THAT ONLY ONE PERSON IN THE ENTIRE WORLD ME AUTONATION HAD A MANAGER SHERRY SHEFFLIT COME ALL THE WAY DOWN FROM HOUSTON TO FIRE ME OVER A TEXT MESSAGE [redacted] STATED TO ME THAT MORNING THAT AUTONATION LAWYERS INSTRUCTED THEM TO FIRE MEWOW I WAS BLOWN AWAY WHEN [redacted] SLIP UP AND SAIDOUR ATTORNEYS INSTRUCTED US TO DO THISI WAS TOTALLY SHOCK! THE HR DIRECTOR TREATED ME LIKE [redacted] VERY RUDE AND,SHE ACT LIKE A STOLE SOMETHING FROM THE COMPANYSHE TREATED ME LIKE [redacted] TOTAL DISRESPECT, SHE TOLD ME GO PACK MY [redacted] UP AND GET OFF THE PROPERTY NO RESPECT AT ALL DIDN'T EVEN BOTHER TO ASK MY SIDE OF THE STORYAFTER I READ THE TERMINATION LETTER SHE ASK ME TO STAND UP AND GET THE [redacted] OUTI CONTINUE TO STAY IN MY SEATAND THEN SHE EVEN THREATEN TO HAVE THE POLICE COME REMOVE MEI WAS LIKE SHOCKED AND I LOOK AT [redacted] AMIDON AND SAID AFTER YEARS THIS IS THE WAY YOUR GOING TO TREAT ME AND FIRE ME OVER SOMETHING LIKE THISAND THAT IS WHEN HE SLIP UP AND SAID HIS LAWYERS INSTRUCTED THEMTHEN LATER THAT DAY I TRIED TO INTERVIEW AT [redacted] ONLY TO HEAR THAT THE GM AT [redacted] ALREADY SPOKE WITH MRAMIDON AND HE GAVE HE A LIE WHY HE FIRED MEMR [redacted] TOLD A LIE THAT I WAS FIRED BECAUSE I WAS DISRESPECTFUL TO A FEMALE EMPLOYEEWOW HE CAN'T EVEN BE REAL AND TELL THE TRUTHBECAUSE THE REASON HE FIRED ME WAS NOT EVEN A LEGITMATE REASONTHEREFORE HE HAD TO LIE TO MAKE HIMSELF LOOK GOOD I COULDN'T BELIEVE WHAT I JUST HEARDTHIS COMPANY HATED ME SINCE DAY ONEI CAME HERE AND PERFORM OUT SHINE ALL THE GREAT WHITE HOPESAND THEY NEEDED TO DO SOMETHING TO JUSTIFY WHY WE ARE NOT GOING TO PROMOTE HIMONE OF THE MANAGER EVEN HAD THE NERVES TO TELL ME [redacted] IS NEVER GOING TO PROMOTE YOU BECAUSE HE DONT LIKE YOU AND DUE TO YOU BEING BLACKI REFUSE TO BELIEVE THIS AND CONTINUE TO PERFORM HOPING MY HARD WORK ETHICS SOMEONE WOULD RECONIZE AND APPRECIATE ITNOW IF YOU THINK I AM MAKING IT UP ABOUT NOW BLACKS WALK INTO ANY AUTONATION STORE AND ASK IF THEY HAVE ANY BLACK MANAGERS, OR DARK SKIN HISPANIC TAKE A LOOK FOR YOUR SELFIF YOU LOOK AT ALL THE AUTONATION STORES, AUTONATION TOYOTA, HONDA, HYUNDAI, CHEVY, GMC, PONTIAC, FORD, MAZDA, YOU WILL ONLY FIND WHITES MANAGERS THIS IS THE MOST RACIST EXPERIENCE I'VE EVER ENCOUNTERIN YEARS IN THE CAR BUSINESS I'VE NEVER EXPERIENCE SUCH A RASICT COMPANYTHEY WILL DO ANYTHING TO COVER
I was highly satisfied with the pleasant experience that each of the employees provided usThe sales man, [redacted] was knowledgable and very patient with all of our requestsThe genuine attitude he had for us carried over from the management department all the way to the final dealThank you, AutoNation of Margate, for making car shopping such a pleasure!
I would like to say that my experience in dealing with [redacted] was not only very professional but incredibly pleasantHe was truthful and a man of his wordHe made leasing my SCoupe easy and I would highly recommend asking for him
I brought my car from here about weeks ago [redacted] was my sales repI am very satisfied with my carThey are like family now if there's anything wrong with my car I can go there and take care of it and if there's a problem I know for a fact they will be right by my side trying to helpAll I can say is that I highly recommend buyers to get their car here, they will take care of you! Thank you again
Autonation *Chrysler*Dodge*Jeep*Ram* Pembroke Pines
I came to autonation seeking to purchase a vanAfter finally making our decision the finance department ran our credit to breakdown our interest and monthly paymentTo our surprise they offered us a 16.7% which was high and so requested for a lower interestHe came back with a 15% we agreed and intialed the corresponding paper workI had to then call my insurance agent to submit a down payment over the phone to be able to take the car that dayAfter more hours, we sit with this agent in the finance department who then begins to explain that he knew that we agreed to the 15% but that it was not locked and it could change to the 16.78% tomorrowIn great disappointment and frustration for wasting two more hours of our time we agreed he would let us know the next day if it went through before we signed any papersWe did not get a phone call what so ever, so we assumed they just weren't interestedThe lack of professionalism got worseI proceeded to call the agent in the finance department to please send me a letter that states that the transaction was never made and I was never in possesion of the car so that I can send the letter to cancel the insurance policyThis agent has assured me for the following days that he would send it and still has notJust on this visit to autonation I am losing money and the lack of concern from this agent has left me disappointed and with no regards to return to an autonation ever again
IF YOU HAVE MINUTES PLEASE READ THISI wanna start saying that I work in the car business so I can tell when they are giving me the run around, I bought a brand new Nissan 370Z at this place, when for the first time I bring my car to the service drive I had a terrible experience, to give you a little more of details I have an scratch on one of my front rims, I had it for a couple of weeks already but days ago my brakes started making a noise, so since my car only have miles I bring it to Nissan and try to get it fixed, well after hours with a very bad attitude my service advisor *** *** tells me that the mechanic said the noise is because of the rim, I asked him how that makes sense and he agree with me but he said since my rim is scratched my warranty doesn't cover for them to fix the noise, and *** *** decided to lied saying that they put a rim from another 370z they had in service and it didn't make the noise, I asked to talk to the service manager ( *** ) and with a very bad attitude he told me that they wasn't gonna fix nothing, I asked what year was the 370z that they used the rim and he tells me that they didn't tried anything, I was very upset at the moment and decided to leave, came back the next day and explained the situation to the General Manager
( *** *** ) he said they were gonna fix it for me,( it was a show ) he called one of the mechanics and he tried my car he heard the noise and he went back to the same service advisor and I ended up in the same process, then they tried to charge hour of labor, I refused to pay it and then I left, at this moment I am driving an unsafe car because of their bad costumer service, they were only trying to take my money, they even tried charging me $for my rim, when my rim wasn't the problem, I took the car to another Nissan and they ordered the part that was broken, I will never go back to this place for nothing, I feel disrespected they made me feel stupid they were laughing the second time I left, don't ever go to this place, YOU WILL REGRET IT, the only reason why I put start on the review is because I can't put any less, don't ever go to this place for service, they are terrible, they don't know how to talk to people, they need a training for costumer service, they don't even say good morning when you arrive to the service drive, you get there and the question is ( what do you want ) we are costumers, we deserve to be treated right
All they do is take people's money , my car was given the wrong diagnostic and all they do is deny their mistake , I took my vehicle times and now they are lien about things that were said and want more money than what I already paid
I have had a sonata that was stuck in limp mode at Autonation Tyler Texas Everytime I call to check on my vehicle, it takes minutes to get a real person on the phone I have to ask them to page someone to answer the phone *** *** seems to be the service manager over here I have spoke with him several times Each time I get no information After a week they have yet to diagnose the vehicle or give me a price to fix it Worst customer service experience ever A week later i'm still not sure whats wrong with this vehicle
The Best Experience Ever!!!!
I have visited many places looking for good offers, options, and services regarding a good deal to buy a carHowever, after visiting AutoNation Chevrolet and also having the assistance of Jesus Ahas been the best experience I ever hadI highly recommend this amazing place, there, you can find all you need, including available options, offers, and even moreBut foremost your can find Jesus A., he is there to help you with everything you need, from choosing the best car that fulfills your expectations to helping you in the finance processHe is not only an amazing human being but also a skillful, reliable, flexible sellerHe accounts with certain abilities and qualities that are crucial in the sales fieldHe possesses excellent communication skills, high energy level, and a good sense of humorWonderful Service and Assitance!!!!!!!!! Thank You, Jesus A.!!
star rating 5/29/
I just leased a Traverse LT after having to turn in my *** EscapeI was very happy with my salesman MrGerman M who was very professional, knowledgeable and made my car buying experience very pleasantI went in with a very specific mind set as to the vehicle that suited my needs and MrM made every effort possible in order to address my needs and specificationsI very rarely leave a dealership feeling like I had a positive experience, but I can say that MrM was able to create a positive car buying experience for me todayI will not hesitate to return to Autonation Chevrolet Doral with MrGerman M for my future car needs, as well as recommending him to my friends and familyThank you again MrM for being so helpful, knowledgeable, and personable through the process of leasing my new Chevy Traverse LT
Visited the service to complain on work done regarding the transmission flushWaited one and a half hours so I can be told that I want issue to be reviewed I need to open service order and for that I need to wait more
Terrible experience when you don't know if your transmission might go bad because they are to lazy to check on their work
I bought a car from Stan back in JanuaryI flew in from out of state and Stan picked me up from the airportHe went above and beyond to make sure everything went smoothHe even stayed until after 11pm on a Friday night to make sure everything with the deal went wellThis was all for a used carA+++ in my book
Thank you Again to the staff at AutoNation and Stan M
AutoNation Chevrolet of Pembroke Pines and its staff are a complete scam! They dragged a deal we had for daysThe deal was approved for 1.9% APR for monthsOn the third day, and over the phone, they increased the APR to 3.9% and their excuse was "We're not a lending company." Their second option was 0% for months for a RIDICULOUS monthly payment that increased the end value of the car by over $2,500! Did I mentioned this "new change/deal" happened after I signed all of the paperwork for the 1.9% and the monthly payments we agreed to? Is that even legal? Can they go back on a deal like that?
AutoNation's Corporate Customer Relations is a complete failure. I was told that a Manager in Customer Service would call me back and she never did. Of course, AutoNation did nothing to resolve my family's complaint. If you are an informed potential customer, I suggest that you please do NOT buy from AutoNation. I base this recommendation on our experience, which was a nightmare.
I would like to say that my experience in dealing with [redacted] was not only very professional but incredibly pleasant. He was truthful and a man of his word. He made leasing my S63 Coupe easy and I would highly recommend asking for him.
I brought my car from here about 3 weeks ago. [redacted] was my sales rep.. I am very satisfied with my car. They are like family now if there's anything wrong with my car I can go there and take care of it and if there's a problem I know for a fact they will be right by my side trying to help. All I can say is that I highly recommend buyers to get their car here, they will take care of you! Thank you again
I went to AutoNation doral. And was the best experience ever in a dealer, Alain J. help me with everithing and explain me all I need it to know about the camaro ss and the best way a for me to buy it. He is the best seller ther no dought
AutoNation's Corporate Customer Relations is a complete failureI was told that a Manager in Customer Service would call me back and she never didOf course, AutoNation did nothing to resolve my family's complaintIf you are an informed potential customer, I suggest that you please do NOT buy from AutoNationI base this recommendation on our experience, which was a nightmare
Compre mi nuevo auto en Autonation Chevrolet Doral y fue una excelente experienciaEl personal que nos atendió, Jose Luis Q, fue altamente profesional, ofreciendonos toda la información que necesitamos sobre todos los autos y guiándonos a realizar la compra del auto que realmente satisfacÃa nuestras necesidades, además de brindarnos un a atención muy personalizada
AUTONATION TOYOTA CORPUS AND AUTONATION STORES IN CORPUS CHRISTI TEXASIF YOUR BLACK OR DARK SKIN HISPANIC STAY AWAYYOU WILL ONLY EXPEREINCE RACIAL DISCRIMINATION , BULLYING, INTIMIDATION, HARRASSMENT, UNFAIR TREATMENTAND JUST TREATED LIKE THE N WORDFOR SEVEN YEARS I WENT THROUGH DISCRIMINATION BY THE GENERAL MANAGER [redacted] STAN RUPENSKI, THE MANAGERS AND HIS HR TEAM, I EVEN WROTE AUTONATION CEO [redacted] TIMES AND HE NEVER RESPONDED BACK OR HAD ANYONE LOOK INTO THIS MATTER OR MAYBE HE DID YOU NEVER KNOWI 'VE ONLY SEEN HOW WHITES PROTECT THEIR OWN, AND BLACKS SUFFER I'VE FINISH FOR SEVEN YEARS IN THE TOP OR % IN SALES EACH YEAR MAKING 100K PER YEAR, ALL OF THE HUNDREDSELLING OVER CARS PER YEAR IS A BLESSING TO DO THATBUT THIS COMPANY DIDN'T LIKE A BLACK PERSON DOING ITCUSTOMERS I SOLD WITHIN THAT TIME LOVE MEI HAD MAYBE CUSTOMER THAT DIDN'T LIKE METHIS LAST JUNE I MADE OVER $20K PAYABLE IN MY POCKET THE DEALERSHIP MADE OVER $60K FROM SALES AND WARRANTIES AND PRODUCT FROM CUSTOMERS AUTONATION STORES DISPISE A SUCCESSFUL BLACKMAN I CAN'T BELIEVE HOW PEOPLE CAN STILL ACT RACIST AND THINK IT IS NOT TO BE FAIR AND TREAT PEOPLE LIKE DIRTHOW CAN YOU FIRE SOMEONE THAT CAN MAKE THAT MUCH MONEY FOR YOUR COMPANY IN ONE MONTHUNLESS YOUR RACIST? THE GENERAL MANAGER AND HIS DUMMY HR TEAM HAS BEEN TRYING TO FIRE ME SINCE I STARTEDFIRST THEY WROTE ME UP ON A DIRTY PIP IN 2013, BECAUSE I WHITE SALES PERSON WENT AND COMPLAIN TO THE USE CAR DIRECTOR THAT REMIND ME OF HITLER, OH AND YES HE EVEN HAD THE NERVES TO PLAY A HITLER VIDEO TO THE ENTIRE SALES STAFF IN THE SATURDAY MORNING MEETING.THIS VIDEO WAS FULL OF CURSING AND LEFT A BAD TASTE IN ALL THE SALESMEN MOUTHTHE CAZY THING ABOUT THE WHITE SALESMEN GOING TO MAKE A COMPLAINT ON ME AND I GOT WROTE UP FOR ITWELL HE TURNS AROUND AND DO THE SAMETHING TO ME TIMES AND NOTING HAPPEN TO HIM I LIVED IN GERMANY AND KNOW WHAT THEY WENT THROUGH OVER HITLER WHAT HAPPEN TO HIM NOTHING HE WENT ON TO BECOME THE GENERAL MANAGER FOR HONDALET THAT BEEN SOMEONE BLACK OR DARK SKIN HISPANIC THEY WOULD HAVE BEEN FIRED WITHIN MINUTES I'VE BEEN CALLED INTO HIS OFFICE SO MANY TIMES WITH HR, SEARCHING AND LOOKING FOR ANYTHING TO FIRE MEHOWEVER THEY NEVER COULD FIND ANYTHING TO FIRE ME ONUNTIL NOW WHEN THEY FIRED ME OVER RESPONDING TO A CUSTOMER THAT ASK ME IF I WAS MARRIEDAND I RESPONDED BACK TWO DAYS AFTER SHE RETURN OUR VEHICLEAND WENT A PURCHASE A BRAND NEW JEEP I RESPONDED BACK " LOL IAM NOT MARRIED" WHO GETS FIRED OVER SOMETHING LIKE THAT ONLY ONE PERSON IN THE ENTIRE WORLD ME AUTONATION HAD A MANAGER SHERRY SHEFFLIT COME ALL THE WAY DOWN FROM HOUSTON TO FIRE ME OVER A TEXT MESSAGE [redacted] STATED TO ME THAT MORNING THAT AUTONATION LAWYERS INSTRUCTED THEM TO FIRE MEWOW I WAS BLOWN AWAY WHEN [redacted] SLIP UP AND SAIDOUR ATTORNEYS INSTRUCTED US TO DO THISI WAS TOTALLY SHOCK! THE HR DIRECTOR TREATED ME LIKE [redacted] VERY RUDE AND,SHE ACT LIKE A STOLE SOMETHING FROM THE COMPANYSHE TREATED ME LIKE [redacted] TOTAL DISRESPECT, SHE TOLD ME GO PACK MY [redacted] UP AND GET OFF THE PROPERTY NO RESPECT AT ALL DIDN'T EVEN BOTHER TO ASK MY SIDE OF THE STORYAFTER I READ THE TERMINATION LETTER SHE ASK ME TO STAND UP AND GET THE [redacted] OUTI CONTINUE TO STAY IN MY SEATAND THEN SHE EVEN THREATEN TO HAVE THE POLICE COME REMOVE MEI WAS LIKE SHOCKED AND I LOOK AT [redacted] AMIDON AND SAID AFTER YEARS THIS IS THE WAY YOUR GOING TO TREAT ME AND FIRE ME OVER SOMETHING LIKE THISAND THAT IS WHEN HE SLIP UP AND SAID HIS LAWYERS INSTRUCTED THEMTHEN LATER THAT DAY I TRIED TO INTERVIEW AT [redacted] ONLY TO HEAR THAT THE GM AT [redacted] ALREADY SPOKE WITH MRAMIDON AND HE GAVE HE A LIE WHY HE FIRED MEMR [redacted] TOLD A LIE THAT I WAS FIRED BECAUSE I WAS DISRESPECTFUL TO A FEMALE EMPLOYEEWOW HE CAN'T EVEN BE REAL AND TELL THE TRUTHBECAUSE THE REASON HE FIRED ME WAS NOT EVEN A LEGITMATE REASONTHEREFORE HE HAD TO LIE TO MAKE HIMSELF LOOK GOOD I COULDN'T BELIEVE WHAT I JUST HEARDTHIS COMPANY HATED ME SINCE DAY ONEI CAME HERE AND PERFORM OUT SHINE ALL THE GREAT WHITE HOPESAND THEY NEEDED TO DO SOMETHING TO JUSTIFY WHY WE ARE NOT GOING TO PROMOTE HIMONE OF THE MANAGER EVEN HAD THE NERVES TO TELL ME [redacted] IS NEVER GOING TO PROMOTE YOU BECAUSE HE DONT LIKE YOU AND DUE TO YOU BEING BLACKI REFUSE TO BELIEVE THIS AND CONTINUE TO PERFORM HOPING MY HARD WORK ETHICS SOMEONE WOULD RECONIZE AND APPRECIATE ITNOW IF YOU THINK I AM MAKING IT UP ABOUT NOW BLACKS WALK INTO ANY AUTONATION STORE AND ASK IF THEY HAVE ANY BLACK MANAGERS, OR DARK SKIN HISPANIC TAKE A LOOK FOR YOUR SELFIF YOU LOOK AT ALL THE AUTONATION STORES, AUTONATION TOYOTA, HONDA, HYUNDAI, CHEVY, GMC, PONTIAC, FORD, MAZDA, YOU WILL ONLY FIND WHITES MANAGERS THIS IS THE MOST RACIST EXPERIENCE I'VE EVER ENCOUNTERIN YEARS IN THE CAR BUSINESS I'VE NEVER EXPERIENCE SUCH A RASICT COMPANYTHEY WILL DO ANYTHING TO COVER
I was highly satisfied with the pleasant experience that each of the employees provided usThe sales man, [redacted] was knowledgable and very patient with all of our requestsThe genuine attitude he had for us carried over from the management department all the way to the final dealThank you, AutoNation of Margate, for making car shopping such a pleasure!
I would like to say that my experience in dealing with [redacted] was not only very professional but incredibly pleasantHe was truthful and a man of his wordHe made leasing my SCoupe easy and I would highly recommend asking for him
I brought my car from here about weeks ago [redacted] was my sales repI am very satisfied with my carThey are like family now if there's anything wrong with my car I can go there and take care of it and if there's a problem I know for a fact they will be right by my side trying to helpAll I can say is that I highly recommend buyers to get their car here, they will take care of you! Thank you again
Autonation *Chrysler*Dodge*Jeep*Ram* Pembroke Pines
I came to autonation seeking to purchase a vanAfter finally making our decision the finance department ran our credit to breakdown our interest and monthly paymentTo our surprise they offered us a 16.7% which was high and so requested for a lower interestHe came back with a 15% we agreed and intialed the corresponding paper workI had to then call my insurance agent to submit a down payment over the phone to be able to take the car that dayAfter more hours, we sit with this agent in the finance department who then begins to explain that he knew that we agreed to the 15% but that it was not locked and it could change to the 16.78% tomorrowIn great disappointment and frustration for wasting two more hours of our time we agreed he would let us know the next day if it went through before we signed any papersWe did not get a phone call what so ever, so we assumed they just weren't interestedThe lack of professionalism got worseI proceeded to call the agent in the finance department to please send me a letter that states that the transaction was never made and I was never in possesion of the car so that I can send the letter to cancel the insurance policyThis agent has assured me for the following days that he would send it and still has notJust on this visit to autonation I am losing money and the lack of concern from this agent has left me disappointed and with no regards to return to an autonation ever again
A special Thank You to *** *** for his help in making my purchase of a used GMC Yukon a great overall experience
IF YOU HAVE MINUTES PLEASE READ THISI wanna start saying that I work in the car business so I can tell when they are giving me the run around, I bought a brand new Nissan 370Z at this place, when for the first time I bring my car to the service drive I had a terrible experience, to give you a little more of details I have an scratch on one of my front rims, I had it for a couple of weeks already but days ago my brakes started making a noise, so since my car only have miles I bring it to Nissan and try to get it fixed, well after hours with a very bad attitude my service advisor *** *** tells me that the mechanic said the noise is because of the rim, I asked him how that makes sense and he agree with me but he said since my rim is scratched my warranty doesn't cover for them to fix the noise, and *** *** decided to lied saying that they put a rim from another 370z they had in service and it didn't make the noise, I asked to talk to the service manager ( *** ) and with a very bad attitude he told me that they wasn't gonna fix nothing, I asked what year was the 370z that they used the rim and he tells me that they didn't tried anything, I was very upset at the moment and decided to leave, came back the next day and explained the situation to the General Manager
( *** *** ) he said they were gonna fix it for me,( it was a show ) he called one of the mechanics and he tried my car he heard the noise and he went back to the same service advisor and I ended up in the same process, then they tried to charge hour of labor, I refused to pay it and then I left, at this moment I am driving an unsafe car because of their bad costumer service, they were only trying to take my money, they even tried charging me $for my rim, when my rim wasn't the problem, I took the car to another Nissan and they ordered the part that was broken, I will never go back to this place for nothing, I feel disrespected they made me feel stupid they were laughing the second time I left, don't ever go to this place, YOU WILL REGRET IT, the only reason why I put start on the review is because I can't put any less, don't ever go to this place for service, they are terrible, they don't know how to talk to people, they need a training for costumer service, they don't even say good morning when you arrive to the service drive, you get there and the question is ( what do you want ) we are costumers, we deserve to be treated right
All they do is take people's money , my car was given the wrong diagnostic and all they do is deny their mistake , I took my vehicle times and now they are lien about things that were said and want more money than what I already paid
I have had a sonata that was stuck in limp mode at Autonation Tyler Texas Everytime I call to check on my vehicle, it takes minutes to get a real person on the phone I have to ask them to page someone to answer the phone *** *** seems to be the service manager over here I have spoke with him several times Each time I get no information After a week they have yet to diagnose the vehicle or give me a price to fix it Worst customer service experience ever A week later i'm still not sure whats wrong with this vehicle
The Best Experience Ever!!!!
I have visited many places looking for good offers, options, and services regarding a good deal to buy a carHowever, after visiting AutoNation Chevrolet and also having the assistance of Jesus Ahas been the best experience I ever hadI highly recommend this amazing place, there, you can find all you need, including available options, offers, and even moreBut foremost your can find Jesus A., he is there to help you with everything you need, from choosing the best car that fulfills your expectations to helping you in the finance processHe is not only an amazing human being but also a skillful, reliable, flexible sellerHe accounts with certain abilities and qualities that are crucial in the sales fieldHe possesses excellent communication skills, high energy level, and a good sense of humorWonderful Service and Assitance!!!!!!!!! Thank You, Jesus A.!!
star rating 5/29/
I just leased a Traverse LT after having to turn in my *** EscapeI was very happy with my salesman MrGerman M who was very professional, knowledgeable and made my car buying experience very pleasantI went in with a very specific mind set as to the vehicle that suited my needs and MrM made every effort possible in order to address my needs and specificationsI very rarely leave a dealership feeling like I had a positive experience, but I can say that MrM was able to create a positive car buying experience for me todayI will not hesitate to return to Autonation Chevrolet Doral with MrGerman M for my future car needs, as well as recommending him to my friends and familyThank you again MrM for being so helpful, knowledgeable, and personable through the process of leasing my new Chevy Traverse LT
Visited the service to complain on work done regarding the transmission flushWaited one and a half hours so I can be told that I want issue to be reviewed I need to open service order and for that I need to wait more
Terrible experience when you don't know if your transmission might go bad because they are to lazy to check on their work
I bought a car from Stan back in JanuaryI flew in from out of state and Stan picked me up from the airportHe went above and beyond to make sure everything went smoothHe even stayed until after 11pm on a Friday night to make sure everything with the deal went wellThis was all for a used carA+++ in my book
Thank you Again to the staff at AutoNation and Stan M
AutoNation Chevrolet of Pembroke Pines and its staff are a complete scam! They dragged a deal we had for daysThe deal was approved for 1.9% APR for monthsOn the third day, and over the phone, they increased the APR to 3.9% and their excuse was "We're not a lending company." Their second option was 0% for months for a RIDICULOUS monthly payment that increased the end value of the car by over $2,500! Did I mentioned this "new change/deal" happened after I signed all of the paperwork for the 1.9% and the monthly payments we agreed to? Is that even legal? Can they go back on a deal like that?
AutoNation's Corporate Customer Relations is a complete failure. I was told that a Manager in Customer Service would call me back and she never did. Of course, AutoNation did nothing to resolve my family's complaint. If you are an informed potential customer, I suggest that you please do NOT buy from AutoNation. I base this recommendation on our experience, which was a nightmare.
I would like to say that my experience in dealing with [redacted] was not only very professional but incredibly pleasant. He was truthful and a man of his word. He made leasing my S63 Coupe easy and I would highly recommend asking for him.
I brought my car from here about 3 weeks ago. [redacted] was my sales rep.. I am very satisfied with my car. They are like family now if there's anything wrong with my car I can go there and take care of it and if there's a problem I know for a fact they will be right by my side trying to help. All I can say is that I highly recommend buyers to get their car here, they will take care of you! Thank you again
I went to AutoNation doral. And was the best experience ever in a dealer, Alain J. help me with everithing and explain me all I need it to know about the camaro ss and the best way a for me to buy it. He is the best seller ther no dought