Thank you for forwarding the complaint from valued customer *** ***. Bluegrass Cellular welcomes every opportunity to thoroughly review a customer's concern.Upon review, we discovered that a recent plan change was not processed correctly - we've applied a $credit to correct the
bill. We've also applied a $credit due to the bill not reflecting one of the service line's half off promotional credit. We apologize for this error and appreciate the opportunity to correct the mistake.If you have any follow up questions or concerns, please do not hesitate to contact me.*** ***Director - Customer SupportBluegrass Cellular *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowSo what I think is being missed here is that according to your own statement, Bluegrass notified the collection agency less than a week after they had turned over my account to collectionsDespite this, I still received a letter from the collection agency trying to collect on this debt that you state a notification had been sent to them to take care of thisI called the collection agency when I first received my letter from them the beginning of November, and spoke with an agent that didn't seem to believe I had paid thisSO I called Bluegrass immediately after and was told the collection notice was a mistake and they would notify the collection agency of the error( So now this would be a 2nd attempt to contact the collection agency about a paid debt)Collections then reported it to my credit reportSo I went into a Bluegrass office to complain and spoke to an a rep who spoke in turn to another agent in the billing dept who confirmed it was paid off and they would send yet another notification to the collection agency (the supposed 3rd notification according to Bluegrass now)It took me writing a negative review on the collection agency's google website about this situation for them to contact YOU about this debt.I did this because clearly Bluegrass does not live up to their word when they said they would take care of this The rep from the collection agency called me right after Christmas and told me that they had reached out to YOU about this debt to confirm it had been paid off in which you confirmed for them on the 20th of DecThe collection agency removed the mark on my credit report, but it took a lot of work to get that doneI think at the very least I should be owed an apology for Bluegrass not sticking to its' word on letting the collection agency know this was paid just a few days after it was turned over to themI was never informed that my account was being turned over to collections and I never received notification from them until the beginning of NovThis should have never had to get this far.
Regards,
*** ***
Thank you for forwarding the concern from customer *** ***. Bluegrass Cellular welcomes any opportunity to thoroughly review a compalint from current or former customers.Upon review of Ms***'s account, we were able to adjust the balance to the monthly bill balance of
$151.82. After presenting this solution to Ms***, Customer Service Leadership reports that this solution was satisfactory for Ms***. If you have any follow up questions, please do not hesitate to contact me.*** ***Director - Customer Support*** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not sign any contracts, my *** does not have approval to add lines to my account, and Bluegrass Cellular knows that he does not have permission, further more, I thought the line was one of our Internet lines, until I went to the store in November and they explained all the line charges to meThe bottom line, who approved the line being added to my account without my approval and why? I did take a signed letter to the *** Store in January telling them the phone was added without my approval and to please disconnect, why wasn't it done in January? Why was I continued to be billed all the way thru MAY 2015, even after the contract was up? I do not understand any of thisIt is insulting to say we credited her account $and gave her back the $in service charges, when I was charged $for a phone line, I did not approveRidiculous
Regards,
*** ***
Bluegrass Cellular has reviewed this account thoroughly, has issued credits for service charged beyond the contract end date for service activated in which the discounted phone provided is still in use on one of Ms***'s lines of service. There is no other action for Bluegrass Cellular to take.*** ***Director - Customer Support*** *** ***
As an update to our communications with Mr***. He contacted us on March requesting two more weeks to investigate other tablets and service providers before he decides to return his tablet for a full refund of the money he has paid to date towards the financed tablet. This is the offer we made to him since we cannot improve his cellular service and he wants to end his service with us.Mr*** asked that we contact him again on March 25, 2016.Sincerely,*** *** - Director, Customer SupportBluegrass Cellular*** *** ***
Thank you for forwarding the complaint from customer *** ***. Bluegrass Cellular welcomes every opportunity to thoroughly investigate a customer's concern.We reviewed that the line being disputed: *** was activated on February 16, 2013. The discounted equipment purchased
with this activation, an I iPhone, was transferred to be used for line *** and it's still being used on that line currently. The iPhone was purchased at a discount due to the activation occurring with a commitment of two years of service. On 2/19/14, Ms*** emailed Customer Service and asked for maturity dates for the lines of service of service on her account, which included the *** line. We never heard any disputes regarding that line of service until November We did explain that the *** line was out of contract and could be disconnected on 2/13/and this did not occur. We've since credited the account a $courtesy credit for the disconnection not taking place on 2/13/plus we've credited $for the service charges to cover billed service after 2/13/15.If you have any follow up questions, please do not hesitate to contact me.Sincerely,*** ***Director - Customer SupportBluegrass Cellular*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want to know where those discounts are, I just looked at my bill and there are not any discounts on it, I will be glad to post a copy to the Revdex.comThere are not any credits on my bill and that PHONE IS NOT IN USE*** Please call ***, and see if anyone answers that phone, I guarantee, you will get an automated message, no one ever answers the phoneI just called it and was told it is not a valid number. I'm done, I'm calling my attorney, I tried but this is ridiculous, you re blaming me and enough is enough
Regards,
*** ***
Thank you for forwarding the concern of valued customer Sara ***. Bluegrass Cellular welcomes every opportunity to thoroughly review and respond to customer complaints.I apologize that Ms***'s concerns were not addressed when she contacted us. Ms*** has been a customer with
a good payment history and we appreciate her making arrangements to handle the past due balance on the account. We will waive the reconnection fees per her request. We've reached out to Ms*** to discuss ways that we can work with her regarding bill balance information and have had to leave messages.If there are any follow up questions, I will be happy to respond.Sincerely,*** *** - Director of Customer SupportBluegrass Cellular*** *** ***
The credits mentioned in my previous response will appear on the May invoice, being processed currently.*** ***Director - Customer Support*** *** *** *** ***
Thank you for forwarding the concern of valued customer *** ***. Bluegrass Cellular welcomes every opportunity to thoroughly investigate a customer's concern and to try to seek a resolution.We have been in contact with Mr*** and recommended different models of cell phones to test at
his residence to see if a different model would yield improved results. Mr*** was receptive to this as a first step in resolving his reception issues and will visit our *** *** store location where arrangements have been made for the test phone.Sincerely,*** ***Director - Customer SupportBluegrass Cellular*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
WHAT IN THE NAME OF ***, DO YOU THINK I AM TRYING TO DO, THAT NUMBER IS NOT ANY OF OUR PHONE NUMBERS, AND I DO NOT KNOW WHAT ELSE TO SAY TO YOU, MY *** WAS WITH ME WHEN I CAME INTO THE STORENO ONE EVER STATED THE TWO LINES WERE TIED TOGETHER, EVERBOTTOM LINE, IT SHOULD NEVER HAVE TAKEN PLACE, WITHOUT MY APPROVAL, BUT IT DID, THE ONLY THING IT PROVES, SAFE GUARDING MY ACCOUNT, DOES NOT MATTER WITH YOUR COMPANYYOU ARE NEVER GOING TO ADMIT YOUR STORE CLERK DID SOMETHING THEY SHOULD NOT HAVE DONE, IT SHOULD NOT HAVE HAPPENED
Regards,
*** ***
Thank you for forwarding the complaint issued to you by our customer [redacted]. Bluegrass Cellular welcomes any opportunity to thoroughly review a customer's concern and we appreciate this forum to respond.Upon review of Ms. [redacted] contacts with customer service, Ms. [redacted] called on October 10,...
2017 and was quoted a correct total balance of $480.20, of which $279.73 was due on October 13, 2017. Ms. [redacted] didn't dispute that balance and stated that she worked for Bluegrass Cellular in a retail location for 5 years. Ms. [redacted] called the following day on October 11, 2017 and was advised again that the total balance owed was $480.20. Three days past the $279.73 payment due date, Ms. [redacted] called to make a payment arrangement and the representative did quote an inaccurate balance of $84.80 which is what Ms. [redacted] paid on that same day, October 16, 2017.When Ms. [redacted] received a past due balance notification which signals that the service is subject for suspension, she contacted us and it was explained that her balance was not $84.80. Ms. [redacted] spoke with a member of Leadership who apologized for the incorrect balance quote, was given $50 in courtesy credits, and assured that additional training would occur for the representative. We've reached out again to Ms. [redacted] to apologize for the error, to make sure she is receiving her monthly bills, and to see if she has any questions about the charges on the bill or her existing bill balance.If you have any follow up questions, please do not hesitate to contact me. [redacted]Director - Customer SupportBluegrass Cellular[redacted]
Ms. [redacted] may want to investigate the existing line on her account that is currently using the discounted equipment obtained with this disputed activation. We have not had any response to that fact from Ms. [redacted].[redacted]Director, Customer SupportBluegrass Cellular[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business had me go to the local store to get a'loaner' phone which experienced the same issues as described. I took that loaner ohone back today and was sent back home with my old device with only the statement 'that's weird' in response to this device had the same issues. No resolition has been offered and this was the 4th device they've had me try. Everytime simply 'that's weird' is the response I receive. I've been trying to resolve the multiple issues for going on a year now. Thank you for your time and help Revdex.com and have a good day.Regards,
[redacted]
Thank you for forwarding the complaint from former customer [redacted]. Bluegrass Cellular welcomes any opportunity to thoroughly investigate a consumer's concern and to be able to respond via the Revdex.com.Mr. [redacted] communicated with our company several times in...
March 2012. The first call was to request a special payment arrangement as he stated he lost his job and needed to lower his bill (this call was on 3/12/12). The next call we received was on 3/15/12 and Mr. [redacted] stated he was having issues with his phone and wanted to know what the early cancellation fee would be, again stating he needed to lower his bill amount. We received another call on 3/25/15 where Mr. [redacted] stated that he was having problems with his phone accessing data, that a technician at one of our retail stores worked on the issue, but it only resolved the problem for one day. We issued a $25 account credit and Mr. [redacted] stated he would take the phone back to the store for the technician to repair.On 6/19/12, Mr. [redacted] called to state that his phone wasn't working again. We advised that he had purchased equipment insurance and explained the steps to file a claim. Mr. [redacted] declined and requested a bill credit. Our staff explained that we couldn't issue another credit to his account, that the best resolution was to contact the company who provided equipment insurance. Mr. [redacted] stated that he didn't wish to file an equipment insurance claim. On 7/2/12, Bluegrass Cellular received a port request from a new service provider that Mr. [redacted] had selected to port his number to; per compliance rules, we disconnect service after that event. The remaining balance on the account was not paid and Mr. [redacted] was mailed final billing statements listing his ending balance with Bluegrass Cellular. He never contacted us to dsipute the balance.The balance on the account is correct and includes unpaid service fees and an early cancellation fee.Please do not hesitate to contact me if you have any questions,[redacted]Director - Customer SupportBluegrass Cellular ###-###-####
Thank you for forwarding the complaint from customer [redacted]. Bluegrass Cellular welcomes this opportunity to thoroughly review the actions that took place with regards to Ms. [redacted]'s account.Ms. [redacted] paid $99 for her equipment and $179.82 for equipment protection. We have dismissed...
her account balance of $295.93, which is actually more than what she paid for these items. Bluegrass Cellular does not believe that Ms. [redacted] should be refunded $750 since she did not pay that for her equipment. We are aware that Ms. [redacted] is not pleased with not receiving the $750 in addition to the $295.93, but this is what we believe is the fair resolution.Sincerely,[redacted] - Director of Customer SupportBluegrass Cellular###-###-####
Thank you for the reminder regarding follow up. We have offered Mr. [redacted] a solution and he is currently thinking about this option. As soon as he had made a decision, I can respond in full.
Thank you for forwarding the complaint from customer [redacted]. Bluegrass Cellular welcomes every opportunity to thoroughly review any customer concern and we appreciate this opportunity to respond.Phone repairs can take as long as 90 days to be returned. When the phone on Ms....
[redacted]'s account was sent off for repair, the customer was told that this could be the wait time. As a courtesy to Ms. [redacted], Bluegrass Cellular has issued a new phone which has been received by the customer. If you have any further questions, please do not hesitate to contact me.[redacted], Director - Customer SupportBluegrass Cellular - [redacted]
Thank you for forwarding the complaint from valued customer *** ***. Bluegrass Cellular welcomes every opportunity to thoroughly review a customer's concern.Upon review, we discovered that a recent plan change was not processed correctly - we've applied a $credit to correct the
bill. We've also applied a $credit due to the bill not reflecting one of the service line's half off promotional credit. We apologize for this error and appreciate the opportunity to correct the mistake.If you have any follow up questions or concerns, please do not hesitate to contact me.*** ***Director - Customer SupportBluegrass Cellular *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowSo what I think is being missed here is that according to your own statement, Bluegrass notified the collection agency less than a week after they had turned over my account to collectionsDespite this, I still received a letter from the collection agency trying to collect on this debt that you state a notification had been sent to them to take care of thisI called the collection agency when I first received my letter from them the beginning of November, and spoke with an agent that didn't seem to believe I had paid thisSO I called Bluegrass immediately after and was told the collection notice was a mistake and they would notify the collection agency of the error( So now this would be a 2nd attempt to contact the collection agency about a paid debt)Collections then reported it to my credit reportSo I went into a Bluegrass office to complain and spoke to an a rep who spoke in turn to another agent in the billing dept who confirmed it was paid off and they would send yet another notification to the collection agency (the supposed 3rd notification according to Bluegrass now)It took me writing a negative review on the collection agency's google website about this situation for them to contact YOU about this debt.I did this because clearly Bluegrass does not live up to their word when they said they would take care of this The rep from the collection agency called me right after Christmas and told me that they had reached out to YOU about this debt to confirm it had been paid off in which you confirmed for them on the 20th of DecThe collection agency removed the mark on my credit report, but it took a lot of work to get that doneI think at the very least I should be owed an apology for Bluegrass not sticking to its' word on letting the collection agency know this was paid just a few days after it was turned over to themI was never informed that my account was being turned over to collections and I never received notification from them until the beginning of NovThis should have never had to get this far.
Regards,
*** ***
Thank you for forwarding the concern from customer *** ***. Bluegrass Cellular welcomes any opportunity to thoroughly review a compalint from current or former customers.Upon review of Ms***'s account, we were able to adjust the balance to the monthly bill balance of
$151.82. After presenting this solution to Ms***, Customer Service Leadership reports that this solution was satisfactory for Ms***. If you have any follow up questions, please do not hesitate to contact me.*** ***Director - Customer Support*** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not sign any contracts, my *** does not have approval to add lines to my account, and Bluegrass Cellular knows that he does not have permission, further more, I thought the line was one of our Internet lines, until I went to the store in November and they explained all the line charges to meThe bottom line, who approved the line being added to my account without my approval and why? I did take a signed letter to the *** Store in January telling them the phone was added without my approval and to please disconnect, why wasn't it done in January? Why was I continued to be billed all the way thru MAY 2015, even after the contract was up? I do not understand any of thisIt is insulting to say we credited her account $and gave her back the $in service charges, when I was charged $for a phone line, I did not approveRidiculous
Regards,
*** ***
Bluegrass Cellular has reviewed this account thoroughly, has issued credits for service charged beyond the contract end date for service activated in which the discounted phone provided is still in use on one of Ms***'s lines of service. There is no other action for Bluegrass Cellular to take.*** ***Director - Customer Support*** *** ***
As an update to our communications with Mr***. He contacted us on March requesting two more weeks to investigate other tablets and service providers before he decides to return his tablet for a full refund of the money he has paid to date towards the financed tablet. This is the offer we made to him since we cannot improve his cellular service and he wants to end his service with us.Mr*** asked that we contact him again on March 25, 2016.Sincerely,*** *** - Director, Customer SupportBluegrass Cellular*** *** ***
Thank you for forwarding the complaint from customer *** ***. Bluegrass Cellular welcomes every opportunity to thoroughly investigate a customer's concern.We reviewed that the line being disputed: *** was activated on February 16, 2013. The discounted equipment purchased
with this activation, an I iPhone, was transferred to be used for line *** and it's still being used on that line currently. The iPhone was purchased at a discount due to the activation occurring with a commitment of two years of service. On 2/19/14, Ms*** emailed Customer Service and asked for maturity dates for the lines of service of service on her account, which included the *** line. We never heard any disputes regarding that line of service until November We did explain that the *** line was out of contract and could be disconnected on 2/13/and this did not occur. We've since credited the account a $courtesy credit for the disconnection not taking place on 2/13/plus we've credited $for the service charges to cover billed service after 2/13/15.If you have any follow up questions, please do not hesitate to contact me.Sincerely,*** ***Director - Customer SupportBluegrass Cellular*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want to know where those discounts are, I just looked at my bill and there are not any discounts on it, I will be glad to post a copy to the Revdex.comThere are not any credits on my bill and that PHONE IS NOT IN USE*** Please call ***, and see if anyone answers that phone, I guarantee, you will get an automated message, no one ever answers the phoneI just called it and was told it is not a valid number. I'm done, I'm calling my attorney, I tried but this is ridiculous, you re blaming me and enough is enough
Regards,
*** ***
Thank you for forwarding the concern of valued customer Sara ***. Bluegrass Cellular welcomes every opportunity to thoroughly review and respond to customer complaints.I apologize that Ms***'s concerns were not addressed when she contacted us. Ms*** has been a customer with
a good payment history and we appreciate her making arrangements to handle the past due balance on the account. We will waive the reconnection fees per her request. We've reached out to Ms*** to discuss ways that we can work with her regarding bill balance information and have had to leave messages.If there are any follow up questions, I will be happy to respond.Sincerely,*** *** - Director of Customer SupportBluegrass Cellular*** *** ***
The credits mentioned in my previous response will appear on the May invoice, being processed currently.*** ***Director - Customer Support*** *** *** *** ***
Thank you for forwarding the concern of valued customer *** ***. Bluegrass Cellular welcomes every opportunity to thoroughly investigate a customer's concern and to try to seek a resolution.We have been in contact with Mr*** and recommended different models of cell phones to test at
his residence to see if a different model would yield improved results. Mr*** was receptive to this as a first step in resolving his reception issues and will visit our *** *** store location where arrangements have been made for the test phone.Sincerely,*** ***Director - Customer SupportBluegrass Cellular*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
WHAT IN THE NAME OF ***, DO YOU THINK I AM TRYING TO DO, THAT NUMBER IS NOT ANY OF OUR PHONE NUMBERS, AND I DO NOT KNOW WHAT ELSE TO SAY TO YOU, MY *** WAS WITH ME WHEN I CAME INTO THE STORENO ONE EVER STATED THE TWO LINES WERE TIED TOGETHER, EVERBOTTOM LINE, IT SHOULD NEVER HAVE TAKEN PLACE, WITHOUT MY APPROVAL, BUT IT DID, THE ONLY THING IT PROVES, SAFE GUARDING MY ACCOUNT, DOES NOT MATTER WITH YOUR COMPANYYOU ARE NEVER GOING TO ADMIT YOUR STORE CLERK DID SOMETHING THEY SHOULD NOT HAVE DONE, IT SHOULD NOT HAVE HAPPENED
Regards,
*** ***
Thank you for forwarding the complaint issued to you by our customer [redacted]. Bluegrass Cellular welcomes any opportunity to thoroughly review a customer's concern and we appreciate this forum to respond.Upon review of Ms. [redacted] contacts with customer service, Ms. [redacted] called on October 10,...
2017 and was quoted a correct total balance of $480.20, of which $279.73 was due on October 13, 2017. Ms. [redacted] didn't dispute that balance and stated that she worked for Bluegrass Cellular in a retail location for 5 years. Ms. [redacted] called the following day on October 11, 2017 and was advised again that the total balance owed was $480.20. Three days past the $279.73 payment due date, Ms. [redacted] called to make a payment arrangement and the representative did quote an inaccurate balance of $84.80 which is what Ms. [redacted] paid on that same day, October 16, 2017.When Ms. [redacted] received a past due balance notification which signals that the service is subject for suspension, she contacted us and it was explained that her balance was not $84.80. Ms. [redacted] spoke with a member of Leadership who apologized for the incorrect balance quote, was given $50 in courtesy credits, and assured that additional training would occur for the representative. We've reached out again to Ms. [redacted] to apologize for the error, to make sure she is receiving her monthly bills, and to see if she has any questions about the charges on the bill or her existing bill balance.If you have any follow up questions, please do not hesitate to contact me. [redacted]Director - Customer SupportBluegrass Cellular[redacted]
Ms. [redacted] may want to investigate the existing line on her account that is currently using the discounted equipment obtained with this disputed activation. We have not had any response to that fact from Ms. [redacted].[redacted]Director, Customer SupportBluegrass Cellular[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business had me go to the local store to get a'loaner' phone which experienced the same issues as described. I took that loaner ohone back today and was sent back home with my old device with only the statement 'that's weird' in response to this device had the same issues. No resolition has been offered and this was the 4th device they've had me try. Everytime simply 'that's weird' is the response I receive. I've been trying to resolve the multiple issues for going on a year now. Thank you for your time and help Revdex.com and have a good day.Regards,
[redacted]
Thank you for forwarding the complaint from former customer [redacted]. Bluegrass Cellular welcomes any opportunity to thoroughly investigate a consumer's concern and to be able to respond via the Revdex.com.Mr. [redacted] communicated with our company several times in...
March 2012. The first call was to request a special payment arrangement as he stated he lost his job and needed to lower his bill (this call was on 3/12/12). The next call we received was on 3/15/12 and Mr. [redacted] stated he was having issues with his phone and wanted to know what the early cancellation fee would be, again stating he needed to lower his bill amount. We received another call on 3/25/15 where Mr. [redacted] stated that he was having problems with his phone accessing data, that a technician at one of our retail stores worked on the issue, but it only resolved the problem for one day. We issued a $25 account credit and Mr. [redacted] stated he would take the phone back to the store for the technician to repair.On 6/19/12, Mr. [redacted] called to state that his phone wasn't working again. We advised that he had purchased equipment insurance and explained the steps to file a claim. Mr. [redacted] declined and requested a bill credit. Our staff explained that we couldn't issue another credit to his account, that the best resolution was to contact the company who provided equipment insurance. Mr. [redacted] stated that he didn't wish to file an equipment insurance claim. On 7/2/12, Bluegrass Cellular received a port request from a new service provider that Mr. [redacted] had selected to port his number to; per compliance rules, we disconnect service after that event. The remaining balance on the account was not paid and Mr. [redacted] was mailed final billing statements listing his ending balance with Bluegrass Cellular. He never contacted us to dsipute the balance.The balance on the account is correct and includes unpaid service fees and an early cancellation fee.Please do not hesitate to contact me if you have any questions,[redacted]Director - Customer SupportBluegrass Cellular ###-###-####
Thank you for forwarding the complaint from customer [redacted]. Bluegrass Cellular welcomes this opportunity to thoroughly review the actions that took place with regards to Ms. [redacted]'s account.Ms. [redacted] paid $99 for her equipment and $179.82 for equipment protection. We have dismissed...
her account balance of $295.93, which is actually more than what she paid for these items. Bluegrass Cellular does not believe that Ms. [redacted] should be refunded $750 since she did not pay that for her equipment. We are aware that Ms. [redacted] is not pleased with not receiving the $750 in addition to the $295.93, but this is what we believe is the fair resolution.Sincerely,[redacted] - Director of Customer SupportBluegrass Cellular###-###-####
Thank you for the reminder regarding follow up. We have offered Mr. [redacted] a solution and he is currently thinking about this option. As soon as he had made a decision, I can respond in full.
Thank you for forwarding the complaint from customer [redacted]. Bluegrass Cellular welcomes every opportunity to thoroughly review any customer concern and we appreciate this opportunity to respond.Phone repairs can take as long as 90 days to be returned. When the phone on Ms....
[redacted]'s account was sent off for repair, the customer was told that this could be the wait time. As a courtesy to Ms. [redacted], Bluegrass Cellular has issued a new phone which has been received by the customer. If you have any further questions, please do not hesitate to contact me.[redacted], Director - Customer SupportBluegrass Cellular - [redacted]