Thank you for forwarding the concern from our valued customer [redacted] Bluegrass Cellular welcomes any opportunity to thoroughly investigate a customer's complaint and appreciates the opportunity to respond.I understand that the explanation for the charges and credits associated with...
the plan change were not adequately explained to [redacted] There was an error charge on the bill which we did address, but our representative did not explain to [redacted] that the credit for the plan change would appear on next month's bill. We reached out to make sure she understood this and offered for her to take the credit this month, lessening her payment for the February bill. I understand that this was satisfactory to M[redacted] and that the issue is resolved.Please do not hesitate to reach out to me with any follow up questions.Sincerely, [redacted]
[redacted]
Thank you for forwarding the complaint of valued customer [redacted]. Bluegrass Cellular welcomes any opportunity to thoroughly review the concerns of our customers.Sales Leadership informed Mr. [redacted] that he would not have to pay for any cost for the repair of his equipment as he was not...
advised up front what that cost would be. Mr. [redacted] indicated that he was pleased with this outcome, that he would tell hi friends how helpful we were to meet his needs, and he complimented our staff member [redacted], who works at the [redacted] retail location.Sincerely,[redacted] - Director, Customer Support[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for forwarding the complaint of valued customer [redacted]. Bluegrass Cellular welcomes every opportunity to thoroughly review our customers' concerns.We have reviewed Mr. [redacted]'s account regarding data usage and see that the lines on this account have consistently used an...
above average amount of data and exceeded their data plan. In the past, we have given courtesy rerates, the December 2015 rerate resulted in a $60 billing credit and in March 2016, we rerated 2 bills issuing $180 in credits. We submitted a ticket for the billing department to research and examine the data usage for validation and they have reported back that it's all valid usage. We have requested to review ways to lower consumption with the authorized user on the account and she declined, stating they are planning on disconnecting their service. We asked if we could call back at a better time to discuss this information and were told no.Sincerely,[redacted]Bluegrass Cellular[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for forwarding the concern of valued customer [redacted]. Bluegrass Cellular welcomes any opportunity to thoroughly investigate and respond to customer complaints.The store personnel were correct in stating that we've received a limited supply of the Apple 5S phones and we do not...
always know exactly when new shipments will be received. I understand that the Sales personnel did check with all 19 retail locations to find the phone that Mr. [redacted] desired. If you have any further questions, please do not hesitate to contact me.[redacted] - Director, Customer SupportBluegrass Cellular ###-###-####
Thank you for forwarding the concern from customer [redacted]. Bluegrass Cellular appreciates every opportunity to review a customer's concern.After reviewing the payment history and seeing that every bill the customer has received has included a past due balance (after the fist bill in...
October), indicating that Ms. [redacted] has not paid one bill on time, we will not be able to honor her request for waiving reconnection fees. Setting up a payment arrangement is not considered good payment history, the bill is still past due, and this type of payment history is what determines if a down payment may be required for additional services to be added to the account. If you have any questions, please do not hesitate to contact me.[redacted]Director - Customer SupportBluegrass Cellular [redacted]
Thank you for forwarding the complaint filed by [redacted].We have been in touch with [redacted] and restored the Double Data promotion that he was requesting. We have also credited the stocking fee. Mr. [redacted] responded to our leadership member that he was pleased with our response to his...
request and that he was planning on cancelling the Revdex.com complaint. Please do not hesitate to contact me if you require additional information. [redacted]
[redacted]Bluegrass Cellular[redacted]
Thank you for for forwarding the concern from our former customer [redacted] Bluegrass Cellular welcomes any opportunity to thoroughly review any concerns brought to the attention of the Revdex.com.Ms. [redacted]'s account was delinquent and forwarded to a collection agency on October 12, 2017. The...
account was paid in full on October 16, 2017 and the notification to the collection agency was missed as they had not yet set up her account in their system when we submitted the paid in full notice on October 18, 2017. We contacted the agency on December 20, 2017 with instruction to remove any negative credit entries from the credit bureaus (this was sent by the collection agency to the bureaus on December 21,2017 and it takes up to 30 days to update at the bureaus). A letter stating this from the collection agency was mailed to Ms. [redacted] on December 29, 2017.I will be happy to address any further concerns,[redacted] - Director Customer SupportBluegrass Cellular [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
Thank you for forwarding the complaint submitted to you by [redacted]. Bluegrass Cellular welcomes every opportunity to work with our subscribers to resolve their dissatisfaction.Our leadership team member has been in touch with [redacted] who stated that he was the person who...
submitted the complaint. We worked with Mr. [redacted] to explain methods of reviewing current data usage and we updated the contact number for text alerts. We have issued a credit to the account which met with the customer's satisfaction.If you have any follow up questions, please do not hesitate to reach out to me.Sincerely,[redacted] Director, Customer SupportBluegrass Cellular [redacted]
Thank you for forwarding the complaint from valued customer [redacted]. Bluegrass Cellular welcomes any opportunity to thoroughly review any customer concern and we appreciate this forum for submitting a reply.We sincerely apologize for any miss-communication regarding the device...
protection policy and have replaced Mr. [redacted]'s equipment per his request. If you have any follow up questions, please do not hesitate to contact me.[redacted] Director, Customer SupportBluegrass Cellular ###-###-####
Thank you for forwarding the complaint from our customer [redacted]. Bluegrass Cellular welcomes any opportunity to thoroughly investigate a customer's dissatisfaction.I understand that our District Sales Manager has been in touch with Mr. [redacted] and honored the pricing that was...
miss-quoted to him by our staff member. This was Mr. [redacted] desired outcome and we believe that he is satisfied with this action. If you or Mr. [redacted] have any follow up questions, please do not hesitate to contact me.Sincerely,[redacted]Director - Customer SupportBluegrass Cellular[redacted]
Thank you for forwarding the complaint from valueded customer[redacted] Bluegrass Cellular welcomes every opportunity to thoroughly investigate any concerns from our subscribers.I understand that Sales Management has reached out to [redacted] requesting that she visit their office...
to trouble shoot the problem. We have offered to supply [redacted] a same model loaner phone to use while her phone is being repaired in the event that we need to send it for repair. Our staff is happy to assist the customer with her phone issue.Sincerely,[redacted]
[redacted]
Thank you for forwarding the complaint from [redacted]. Bluegrass Cellular welcomes every opportunity to thoroughly investigate each complaint and respond accordingly.Ms. [redacted]'s bills increased based on adding an additional line of service and for data usage which exceeded the chosen...
plan. When contacted two weeks after adding the additional line of service, Ms. [redacted] told our staff that everything was good and she was pleased with her service. We have made every effort to work with Ms. [redacted] by rerating her bill and extending payment due dates which were unmet. At this point, we are uncomfortable with discussing the status of Ms. [redacted]'s account with a third party without Ms. [redacted]'s written permission. We will be happy to work with Ms. [redacted] regarding payments for the service she used.Sincerely,[redacted]Director - Customer SupportBluegrass Cellular ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for forwarding the complaint of valued customer [redacted] to our attention. Bluegrass Cellular welcomes this opportunity to thoroughly review and respond to a customer's concern.Upon review of Mr. [redacted]'s experience, we will not charge the $250 for the screen damage to the...
loaner phone that he received. We will also waive the charge for the insurance deductible due to the miscommunication and we will make additional efforts regarding training staff to ensure all information regarding equipment protection is clearly communicated.We apologize that Mr. [redacted] had a poor experience and hope these actions will demonstrate our commitment to customer satisfaction. If there are any follow up questions, please do not hesitate to reach out to me.Sincerely,[redacted] - Director, Customer SupportBluegrass Cellular[redacted]
Thank you for forwarding the concern from our valued customer [redacted] Bluegrass Cellular welcomes any opportunity to thoroughly investigate a customer's complaint and appreciates the opportunity to respond.I understand that the explanation for the charges and credits associated with...
the plan change were not adequately explained to [redacted] There was an error charge on the bill which we did address, but our representative did not explain to [redacted] that the credit for the plan change would appear on next month's bill. We reached out to make sure she understood this and offered for her to take the credit this month, lessening her payment for the February bill. I understand that this was satisfactory to M[redacted] and that the issue is resolved.Please do not hesitate to reach out to me with any follow up questions.Sincerely, [redacted]
[redacted]
Thank you for forwarding the complaint of valued customer [redacted]. Bluegrass Cellular welcomes any opportunity to thoroughly review the concerns of our customers.Sales Leadership informed Mr. [redacted] that he would not have to pay for any cost for the repair of his equipment as he was not...
advised up front what that cost would be. Mr. [redacted] indicated that he was pleased with this outcome, that he would tell hi friends how helpful we were to meet his needs, and he complimented our staff member [redacted], who works at the [redacted] retail location.Sincerely,[redacted] - Director, Customer Support[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for forwarding the complaint of valued customer [redacted]. Bluegrass Cellular welcomes every opportunity to thoroughly review our customers' concerns.We have reviewed Mr. [redacted]'s account regarding data usage and see that the lines on this account have consistently used an...
above average amount of data and exceeded their data plan. In the past, we have given courtesy rerates, the December 2015 rerate resulted in a $60 billing credit and in March 2016, we rerated 2 bills issuing $180 in credits. We submitted a ticket for the billing department to research and examine the data usage for validation and they have reported back that it's all valid usage. We have requested to review ways to lower consumption with the authorized user on the account and she declined, stating they are planning on disconnecting their service. We asked if we could call back at a better time to discuss this information and were told no.Sincerely,[redacted]Bluegrass Cellular[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for forwarding the concern of valued customer [redacted]. Bluegrass Cellular welcomes any opportunity to thoroughly investigate and respond to customer complaints.The store personnel were correct in stating that we've received a limited supply of the Apple 5S phones and we do not...
always know exactly when new shipments will be received. I understand that the Sales personnel did check with all 19 retail locations to find the phone that Mr. [redacted] desired. If you have any further questions, please do not hesitate to contact me.[redacted] - Director, Customer SupportBluegrass Cellular ###-###-####
Thank you for forwarding the concern from customer [redacted]. Bluegrass Cellular appreciates every opportunity to review a customer's concern.After reviewing the payment history and seeing that every bill the customer has received has included a past due balance (after the fist bill in...
October), indicating that Ms. [redacted] has not paid one bill on time, we will not be able to honor her request for waiving reconnection fees. Setting up a payment arrangement is not considered good payment history, the bill is still past due, and this type of payment history is what determines if a down payment may be required for additional services to be added to the account. If you have any questions, please do not hesitate to contact me.[redacted]Director - Customer SupportBluegrass Cellular [redacted]
Thank you for forwarding the complaint filed by [redacted].We have been in touch with [redacted] and restored the Double Data promotion that he was requesting. We have also credited the stocking fee. Mr. [redacted] responded to our leadership member that he was pleased with our response to his...
request and that he was planning on cancelling the Revdex.com complaint. Please do not hesitate to contact me if you require additional information. [redacted]
[redacted]Bluegrass Cellular[redacted]
Thank you for for forwarding the concern from our former customer [redacted] Bluegrass Cellular welcomes any opportunity to thoroughly review any concerns brought to the attention of the Revdex.com.Ms. [redacted]'s account was delinquent and forwarded to a collection agency on October 12, 2017. The...
account was paid in full on October 16, 2017 and the notification to the collection agency was missed as they had not yet set up her account in their system when we submitted the paid in full notice on October 18, 2017. We contacted the agency on December 20, 2017 with instruction to remove any negative credit entries from the credit bureaus (this was sent by the collection agency to the bureaus on December 21,2017 and it takes up to 30 days to update at the bureaus). A letter stating this from the collection agency was mailed to Ms. [redacted] on December 29, 2017.I will be happy to address any further concerns,[redacted] - Director Customer SupportBluegrass Cellular [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
Thank you for forwarding the complaint submitted to you by [redacted]. Bluegrass Cellular welcomes every opportunity to work with our subscribers to resolve their dissatisfaction.Our leadership team member has been in touch with [redacted] who stated that he was the person who...
submitted the complaint. We worked with Mr. [redacted] to explain methods of reviewing current data usage and we updated the contact number for text alerts. We have issued a credit to the account which met with the customer's satisfaction.If you have any follow up questions, please do not hesitate to reach out to me.Sincerely,[redacted] Director, Customer SupportBluegrass Cellular [redacted]
Thank you for forwarding the complaint from valued customer [redacted]. Bluegrass Cellular welcomes any opportunity to thoroughly review any customer concern and we appreciate this forum for submitting a reply.We sincerely apologize for any miss-communication regarding the device...
protection policy and have replaced Mr. [redacted]'s equipment per his request. If you have any follow up questions, please do not hesitate to contact me.[redacted] Director, Customer SupportBluegrass Cellular ###-###-####
Thank you for forwarding the complaint from our customer [redacted]. Bluegrass Cellular welcomes any opportunity to thoroughly investigate a customer's dissatisfaction.I understand that our District Sales Manager has been in touch with Mr. [redacted] and honored the pricing that was...
miss-quoted to him by our staff member. This was Mr. [redacted] desired outcome and we believe that he is satisfied with this action. If you or Mr. [redacted] have any follow up questions, please do not hesitate to contact me.Sincerely,[redacted]Director - Customer SupportBluegrass Cellular[redacted]
Thank you for forwarding the complaint from valueded customer[redacted] Bluegrass Cellular welcomes every opportunity to thoroughly investigate any concerns from our subscribers.I understand that Sales Management has reached out to [redacted] requesting that she visit their office...
to trouble shoot the problem. We have offered to supply [redacted] a same model loaner phone to use while her phone is being repaired in the event that we need to send it for repair. Our staff is happy to assist the customer with her phone issue.Sincerely,[redacted]
[redacted]
Thank you for forwarding the complaint from [redacted]. Bluegrass Cellular welcomes every opportunity to thoroughly investigate each complaint and respond accordingly.Ms. [redacted]'s bills increased based on adding an additional line of service and for data usage which exceeded the chosen...
plan. When contacted two weeks after adding the additional line of service, Ms. [redacted] told our staff that everything was good and she was pleased with her service. We have made every effort to work with Ms. [redacted] by rerating her bill and extending payment due dates which were unmet. At this point, we are uncomfortable with discussing the status of Ms. [redacted]'s account with a third party without Ms. [redacted]'s written permission. We will be happy to work with Ms. [redacted] regarding payments for the service she used.Sincerely,[redacted]Director - Customer SupportBluegrass Cellular ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for forwarding the complaint of valued customer [redacted] to our attention. Bluegrass Cellular welcomes this opportunity to thoroughly review and respond to a customer's concern.Upon review of Mr. [redacted]'s experience, we will not charge the $250 for the screen damage to the...
loaner phone that he received. We will also waive the charge for the insurance deductible due to the miscommunication and we will make additional efforts regarding training staff to ensure all information regarding equipment protection is clearly communicated.We apologize that Mr. [redacted] had a poor experience and hope these actions will demonstrate our commitment to customer satisfaction. If there are any follow up questions, please do not hesitate to reach out to me.Sincerely,[redacted] - Director, Customer SupportBluegrass Cellular[redacted]