Blueline Auto Group, Inc.

Mr*** purchased a Ford Edge from us on April 22nd, (See attached doc supporting this fact). However, Mr*** is lying about what he paid for the 2013 Ford Edge, the customer paid $25,for the vehicle, not $28,as the customer states in his complaint.
Our internet price as listed for sale was $26,and he purchased the vehicle for a $1,price reduction. (See attached Bill of Sale showing correct sales price signed and agreed to by Mr*** and management)The vehicle Mr*** purchased was a Ford Edge with only 10k miles on it. It is important to point out that the vehicle came with a bumper to bumper warranty through Ford for months/25k miles, and a drivetrain warranty for months or 49k miles at NO CHARGE and honored anywhere in North America. Customer acknowledges this as fact. As we write this response, the customer is covered by a full factory warranty, the same coverage's a customer that purchased a new vehicle from Ford would have.The customer states that he observed and we quote, "a driver door fit up problem and major scratches on all the wheels and trunk" in his own words. This shows that the customer was completely aware of the condition of the vehicle prior to completing the purchase and that the dealership was 100% transparent with the customer.Customer is lying about us agreeing to give him a second key. In-fact, not only did we tell the customer in person that the vehicle only came with one key and remote, we also put it in writing as we realized he was the type of customer that would make attempts to distort the truth in an effort to benefit himThe customer was never guaranteed a second key as he states. In-fact, it is quite the opposite, and to clear up any confusion we put everything in writing and had the customer sign and initial a form stating that he was promised nothing, and was owed nothing, including but not limited to extra keys, updated navigations discs, new wheels, headphones, manuals, etc.. In an effort at complete transparency we went a step further, and told him in writing the following:"Oral presentations can cause confusion. Therefore, NOTHING, will be done to this vehicle except what is in writing on this form and agreed to and signed by the customer and management." (See attached document that customer signed and initialed agreeing that he was not promised or owed anything in regards to the purchase of his vehicle.Mr*** repeatedly called the dealership and was extremely rude and threatening when talking to management and he continued to state that the vehicle he purchased was advertised as having Navigation, and that the vehicle was not equipped with this option. Upon calling Ford with the VIN# we verified that the vehicle did indeed have navigation as an option on the vehicle and that the customer was lying again. When the customer was made aware of this he admitted that he lied about it not having navigation, and that the vehicle did indeed have the advertised listed option.Customer then threatened to cancel payment after he took possession of our vehicle in an attempt to extort things that were not agreed to by management.In closing, while every attempt is made to please each and every customer, we simply cannot run a viable business by giving in to extortion threats from customers when they don't get what they want. If Mr*** can provide documentation stating that we promised him anything at all, we would love to see it because our documentation signed by him and management says quite the opposite.Respectfully,Blueline Auto Group, Inc

No one lied to this customer.  In-fact, we put it in writing, and had the customer initial and sign it. Every customer is given the option to purchase an extended warranty and we have a copy of the document stating that in writing with this customers signature on it.    On that document with the customers signature it states the following:"A service contract is available at an extra charge on this vehicle.  Ask for details as to the coverage, deductible, price, and exclusions."    We put everything in writing.  We have the customers signature agreeing to a 15 day/ 500 mile warranty.

RE: In response to [redacted].   Mr. [redacted]'s complaint is completely baseless and full of untruths.  We have attached a copy of the email exchanges with this customer. When the customer did not receive the price he wanted he immediately...

resorted to threats.  The customer has no basis to make a complaint to the Revdex.com or any other entity for that matter.  The customer has never conducted business with Blueline Auto Group in any capacity.  The customer has never exchanged any form of payment in any way to Blueline Auto Group for any service or product, and therefore has no damages.  We assume that’s why he has listed his desired settlement with the Revdex.com as “apology.”  Blueline Auto Group has never entered into any form of binding contract with this customer.  If the customer has a binding contract that we are not aware of, we would ask that he submit it to the Revdex.com immediately.  If the customer has any document for that matter that supports his claim, we ask that he submit it to the Revdex.com immediately. Blueline Auto Group has determined that this customer is not worth doing business with at any price, and we wisely reserve that right.

The customer is correct in stating that in our signed policy we charge $200 for an extra key and $100 for programming.  If the customer would like to pay this amount that was disclosed to him, and signed by him, prior to the sale we will get an extra remote and key for him.  All...

vehicles are sold in the cosmetic condition that they are in at the time of the sale.  The customer inspected the vehicle before signing any paperwork and after looking at the pre-owned vehicle himself, he purchased the vehicle from us.  In addition to the customer inspecting the vehicle prior to the sale, he also sent over his own mechanic to inspect the vehicle several days before he made his trip out to the dealership from New Mexico.  After his mechanic inspected the vehicle and relayed his opinion of the vehicle to Mr. [redacted], the customer then made the trip out from New Mexico to complete the purchase.  We are sorry this customer is not happy, as we want each and every customer to be satisfied with their purchase.  To better serve our customers we put everything in writing and have the customer sign each page of our policy.  (See attached signed 4 page doc, Return and Dispute policy).  The customer traded in a 2015 Nissan Pathfinder and only provided us with one key to his vehicle as well. As to the customers comment, "I am astonished that they have a good Revdex.com rating."  Since the inception of this corporation we have sold over 5,000 cars and we have a total of 3 complaints.  That means 99.94% of our customer are happy.   Respectfully, Blueline Auto Group, Inc.

I understand the documents signed are binding. But as stated I reside in NM. And totally believed the their sales pitch but for them to outright lie to me about the vehicle. Is just wrong and is bad business practices. Thank you for your time. And I will deal with it...

The customer needs to consider the fact that the vehicle was sold for less then $4000 and was 21 years old with over 200k miles.  This was not a new car or anywhere near it.  It was not represented to have no mechanical issues.

We are happy to see the customer acknowledge the correct sales price upon review of documents we provided with his signature on them. However, this sale was NOT made over the phone as this customer states. The customer asked for a $1,000 price reduction over the phone and asked if we would hold the vehicle for him with a $500 deposit and we agreed to this and the customer acknowledges this as fact. The sale was completed in its entirety right here at the dealership in person with the customer, after the customer inspected the vehicle in person and the customer does not dispute this fact.We in no way tried to "lock" this customer into this vehicle. In-fact, had the customer brought up any concerns about the condition of the vehicle we would have been happy to fully refund Mr. [redacted]'s $500 deposit.  The customer found the vehicle condition met his satisfaction and indicated he wished to proceed with the sale. We stated that the vehicle had 10K miles on it, and it did indeed have 10k miles on it, so we find the customers allegations a moot point. Furthermore, prior to the sale we had the customer sign a federal odometer statement attesting to the exact miles on the vehicle 10,915.We are happy that the customer now also agrees that he was not promised anything upon us providing written documentation with his signature on it. We live and operate by complete 100% transparency, we called this customer a liar because no one at this dealership cussed at him, no one ever promised him a GPS chip nor a 2nd key either verbally or written. In-fact, we put directly in writing the following (see attached document with customers signature)"ORAL PRESENTATIONS CAN CAUSE CONFUSION. THEREFORE, NOTHING WILL BE DONE TO THIS VEHICLE EXCEPT WHAT IS IN WRITING ON THIS FORM AND AGREED TO AND SIGNED BY THE CUSTOMER AND MANAGEMENT. Documents attached CLEARLY states in large print prior to completion of the sale, "NOTHING PROMISED, NOTHING OWED."We ask the Revdex.com how much more transparent can we be with our customers when we clearly document in writing in multiple places, prior to the completion of a sale, that we are not promising anything.  The Revdex.com runs its business in a similar fashion, being clear and transparent about its business practices and the Revdex.com does not give liberty to its paying customers to dictate demands outside of the scope of it's normal disclosed business practices.  We have the right in a business transaction to view each and every transaction, and to make the determination whether or not the dealership can incur any additional costs in regards to a particular transaction.  If Mr. [redacted], makes claims next week that someone verbally promised him a new set of wheels, how as a business are we supposed to defend against such allegations? We will rely on our written and signed documentation. We ask the Revdex.com to look carefully at the details of this customers claims. If true, why did he agree that he was promised nothing in writing. We literally told the customer in writing we were not going to give him any additional accessories. Complete transparency in writing, prior to the completion of a sale is ethical business practice.Respectfully,Blueline Auto Group, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was mistaken about the exact prices and was lumping the sales tax and license together with the vehicle price for a total cost of about $27,995.  The vehicle sale price was $25000.  This sale was made over the phone. I was only able to see any of the problems with the car after paying a deposit and driving 400 miles which the dealer knew. I am not asking for compensation for the " driver door fit up problem and major scratches on all the wheels and trunk". I am simply upset that they were not disclosed until After I paid the deposit and drove 400 miles effectively locking me into buying the car. Talk about rounding numbers. the car advertised with 10K miles has about 10,900 miles.  again I do not expect compensation for this. It is just shady business practice.I did sign a nothing promised form, after being told that the extra key and door lock code would be sent to me because they were in a lock box that the sales man didn't have the key to. I do not understand Why the dealership is calling me a liar. The car they sold me had the GPS chip removed disabling the GPS system in the car. Many dealerships remove these chips to keep them from being stolen during test drives.  There are three options. The dealer never had the navigation chip and claimed they did, The dealer removed the navigation chip, the chip was stolen during a test drive. In any of these incidence the dealer is responsible for replacing the GPS chip. I do not want money. All I want are is a new key and GPS chip.I have tried to resolve this with Blueline and I was cussed out and hung up on. I did tell them that I would possibly take action against the $500 over the phone deposit if I did not receive a new GPS chip and key. This is the $500 that I paid over the phone to guarantee that they would have the car promised as discussed over the phone when I drove 400 miles to pick it up. The money was also there to keep me from backing out of the deal which they would have taken if I had backed out.   I do not want money and I believe that being a dealership Blueline can buy Keys and GPS chips at a discounted rate. This is all the compensation I want. It seems pretty shady when A dealership is telling you one thing, and he is hurriedly having you sign a bunch of paperwork that says nothing out of his mouth has to be honored.The Revdex.com should seriously consider Cutting ties with Blueline. If this was a reputable dealership this complaint would never have gotten this farRegards,[redacted]

The customer is correct in stating that in our signed policy we charge $200 for an extra key and $100 for programming.  If the customer...

would like to pay this amount that was disclosed to him, and signed by him, prior to the sale we will get an extra remote and key for him.  All vehicles are sold in the cosmetic condition that they are in at the time of the sale.  The customer inspected the vehicle before signing any paperwork and after looking at the pre-owned vehicle himself, he purchased the vehicle from us.  In addition to the customer inspecting the vehicle prior to the sale, he also sent over his own mechanic to inspect the vehicle several days before he made his trip out to the dealership from New Mexico.  After his mechanic inspected the vehicle and relayed his opinion of the vehicle to Mr. [redacted], the customer then made the trip out from New Mexico to complete the purchase.  We are sorry this customer is not happy, as we want each and every customer to be satisfied with their purchase.  To better serve our customers we put everything in writing and have the customer sign each page of our policy.  (See attached signed 4 page doc, Return and Dispute policy).  The customer traded in a 2015 Nissan Pathfinder and only provided us with one key to his vehicle as well.
As to the customers comment, "I am astonished that they have a good Revdex.com rating."  Since the inception of this corporation we have sold over 5,000 cars and we have a total of 3 complaints.  That means 99.94% of our customer are happy. 
 
Respectfully,
 
Blueline Auto Group, Inc.

The companies "form letter" style response was to be expected. Another confirmation of failed customer service procedures. Simply put, I was requesting assistance in obtaining a key that they failed to assist with. They failed to communicate, ignoring me completely. If this is the definition of "positive customer service" I would really hate to see negative customer service. 
 
I must also note that the company FAILED and REFUSED to allow my mechanic to drive the vehicle. My mechanic also never visually inspected a key, neither did I as the key was already in the ignition prior to my arrival. Something like a key can be overlooked during an initial purchase, a honest up front company should disclose this information up front, and once acknowledging that they failed to do so, work with the customer to make it right. That would be the definition of positive customer service.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was mistaken about the exact prices and was lumping the sales tax and license together with the vehicle price for a total cost of about $27,995.  The vehicle sale price was $25000.  This sale was made over the phone. I was only able to see any of the problems with the car after paying a deposit and driving 400 miles which the dealer knew. I am not asking for compensation for the " driver door fit up problem and major scratches on all the wheels and trunk". I am simply upset that they were not disclosed until After I paid the deposit and drove 400 miles effectively locking me into buying the car. Talk about rounding numbers. the car advertised with 10K miles has about 10,900 miles.  again I do not expect compensation for this. It is just shady business practice.I did sign a nothing promised form, after being told that the extra key and door lock code would be sent to me because they were in a lock box that the sales man didn't have the key to. I do not understand Why the dealership is calling me a liar. The car they sold me had the GPS chip removed disabling the GPS system in the car. Many dealerships remove these chips to keep them from being stolen during test drives.  There are three options. The dealer never had the navigation chip and claimed they did, The dealer removed the navigation chip, the chip was stolen during a test drive. In any of these incidence the dealer is responsible for replacing the GPS chip. I do not want money. All I want are is a new key and GPS chip.I have tried to resolve this with Blueline and I was cussed out and hung up on. I did tell them that I would possibly take action against the $500 over the phone deposit if I did not receive a new GPS chip and key. This is the $500 that I paid over the phone to guarantee that they would have the car promised as discussed over the phone when I drove 400 miles to pick it up. The money was also there to keep me from backing out of the deal which they would have taken if I had backed out.   I do not want money and I believe that being a dealership Blueline can buy Keys and GPS chips at a discounted rate. This is all the compensation I want. It seems pretty shady when A dealership is telling you one thing, and he is hurriedly having you sign a bunch of paperwork that says nothing out of his mouth has to be honored.The Revdex.com should seriously consider Cutting ties with Blueline. If this was a reputable dealership this complaint would never have gotten this farRegards,[redacted]

I purchased a 2012 Kia Sorento May 17, 2016. On Saturday June 25th, when trying to go on the interstate, the car would not accelerate and shortly after a weird noise started so I drove it home and decided to let it cool down. The next day Sunday June 26th, I started the car up and was able to pull out the driveway and make it about 5-6 blocks before the engine light came on and it stalled on me. It was hot and I had kids in the car (horrible). I tried to start the car up to only not being able to get it to turn over. I called my dad so he can see what it could possibly be but the car was dead. I had to call my friend to use his jumper cables. The car was getting charge but it would not turn over. The noises I heard prior to the engine light coming on would not be heard again. I had to have four boys (thank god) to push my car back to my house because it stalled in a no parking zone. That next morning Monday June 27th, I contacted the dealership and was told to send it to their mechanic (Moc1) and that they will tell him to charge for the price that they are charged for. I had the vehicle towed ($55) to Moc 1 and was told the same thing that I already stated. I did not hear back from them until Tuesday June 27th and they stated that it the cylinder #3 is dead (oil found in it) Something about the top end, internally possible could be the piston but don't know. I heard "rebuild". So the charge just to take things apart and find out what is the problem was going to range from $400-$500. And the overall total could cost over $1500 dollars. I called Blue line and told them that it would cost over $1500 to get it fixed and I was told "well, you didn't get the extended warranty" well if I knew to get a warranty I would've so with them already knowing my situation, why you would you put a young single mother in this type of situation? A car that I only had a month and 9 days are you kidding me. It breaks down 10 days after 1st payment made to finance company and 1 day after full down payment was received (how convenient, sarcasm). I called my finance company and obviously there's nothing they can do about it, I contacted Blue line Auto on Wednesday (after not receiving a phone call back) and being told the same thing "you didn't have a warranty, so legally there's nothing we can do about it". I believe they knew they sold me a car that was no good they have there money so why should they care. So not only I don't have a car, but I am lucked out on $1000 and $255 for first payment. I will not make any payments and I could care less what type of impact it has on my credit. I will not pay for a car that is NOT working!!!! There is NO reason a 2012 Kia Sorento with 61, 000 miles should have any problems with the engine. There is no excuse, I believe it is a lemon just like I believe they knew something was wrong. When I got the car, the back light was out before I pulled out the lot, so guess what happen? The salesman took the back light out the other Kia Sorento and put it in mines. I should've known something then. Everything on the car was super glued from the head rest to the back passenger door handle (happened after the 15 days bull crap lemon law). Please stay far away from these fraud people and this fraud company ( I would cuss but I'm sure that will make me look like a angry woman who salesman's are used to getting over on all the time). Please stay away!!!!!Far Away!!!!!

We are happy to see the customer acknowledge the correct sales price upon review of documents we provided with his signature on them. However, this sale was NOT made over the phone as this customer states. The customer asked for a $1,000 price reduction over the phone and asked if we would hold the vehicle for him with a $500 deposit and we agreed to this and the customer acknowledges this as fact. The sale was completed in its entirety right here at the dealership in person with the customer, after the customer inspected the vehicle in person and the customer does not dispute this fact.We in no way tried to "lock" this customer into this vehicle. In-fact, had the customer brought up any concerns about the condition of the vehicle we would have been happy to fully refund Mr. [redacted]'s $500 deposit.  The customer found the vehicle condition met his satisfaction and indicated he wished to proceed with the sale. We stated that the vehicle had 10K miles on it, and it did indeed have 10k miles on it, so we find the customers allegations a moot point. Furthermore, prior to the sale we had the customer sign a federal odometer statement attesting to the exact miles on the vehicle 10,915.We are happy that the customer now also agrees that he was not promised anything upon us providing written documentation with his signature on it. We live and operate by complete 100% transparency, we called this customer a liar because no one at this dealership cussed at him, no one ever promised him a GPS chip nor a 2nd key either verbally or written. In-fact, we put directly in writing the following (see attached document with customers signature)"ORAL PRESENTATIONS CAN CAUSE CONFUSION. THEREFORE, NOTHING WILL BE DONE TO THIS VEHICLE EXCEPT WHAT IS IN WRITING ON THIS FORM AND AGREED TO AND SIGNED BY THE CUSTOMER AND MANAGEMENT. Documents attached CLEARLY states in large print prior to completion of the sale, "NOTHING PROMISED, NOTHING OWED."We ask the Revdex.com how much more transparent can we be with our customers when we clearly document in writing in multiple places, prior to the completion of a sale, that we are not promising anything.  The Revdex.com runs its business in a similar fashion, being clear and transparent about its business practices and the Revdex.com does not give liberty to its paying customers to dictate demands outside of the scope of it's normal disclosed business practices.  We have the right in a business transaction to view each and every transaction, and to make the determination whether or not the dealership can incur any additional costs in regards to a particular transaction.  If Mr. [redacted], makes claims next week that someone verbally promised him a new set of wheels, how as a business are we supposed to defend against such allegations? We will rely on our written and signed documentation. We ask the Revdex.com to look carefully at the details of this customers claims. If true, why did he agree that he was promised nothing in writing. We literally told the customer in writing we were not going to give him any additional accessories. Complete transparency in writing, prior to the completion of a sale is ethical business practice.Respectfully,Blueline Auto Group, Inc.

No one lied to this customer.  In-fact, we put it in writing, and had the customer initial and sign it. Every customer is given the option to purchase an extended warranty and we have a copy of the document stating that in writing with this customers signature on it.    
On that document with the customers signature it states the following:
"A service contract is available at an extra charge on this vehicle.  Ask for details as to the coverage, deductible, price, and exclusions."  
 We put everything in writing.  We have the customers signature agreeing to a 15 day/ 500 mile warranty.

We are happy to see the customer acknowledge the correct sales price upon review of documents we provided with his signature on them. However, this sale was NOT made over the phone as this customer states. The customer asked for a $1,000 price reduction over the phone and asked if we would hold the vehicle for him with a $500 deposit and we agreed to this and the customer acknowledges this as fact. The sale was completed in its entirety right here at the dealership in person with the customer, after the customer inspected the vehicle in person and the customer does not dispute this fact.We in no way tried to "lock" this customer into this vehicle. In-fact, had the customer brought up any concerns about the condition of the vehicle we would have been happy to fully refund Mr. [redacted]'s $500 deposit.  The customer found the vehicle condition met his satisfaction and indicated he wished to proceed with the sale. We stated that the vehicle had 10K miles on it, and it did indeed have 10k miles on it, so we find the customers allegations a moot point. Furthermore, prior to the sale we had the customer sign a federal odometer statement attesting to the exact miles on the vehicle 10,915.We are happy that the customer now also agrees that he was not promised anything upon us providing written documentation with his signature on it. We live and operate by complete 100% transparency, we called this customer a liar because no one at this dealership cussed at him, no one ever promised him a GPS chip nor a 2nd key either verbally or written. In-fact, we put directly in writing the following (see attached document with customers signature)"ORAL PRESENTATIONS CAN CAUSE CONFUSION. THEREFORE, NOTHING WILL BE DONE TO THIS VEHICLE EXCEPT WHAT IS IN WRITING ON THIS FORM AND AGREED TO AND SIGNED BY THE CUSTOMER AND MANAGEMENT. Documents attached CLEARLY states in large print prior to completion of the sale, "NOTHING PROMISED, NOTHING OWED."We ask the Revdex.com how much more transparent can we be with our customers when we clearly document in writing in multiple places, prior to the completion of a sale, that we are not promising anything.  The Revdex.com runs its business in a similar fashion, being clear and transparent about its business practices and the Revdex.com does not give liberty to its paying customers to dictate demands outside of the scope of it's normal disclosed business practices.  We have the right in a business transaction to view each and every transaction, and to make the determination whether or not the dealership can incur any additional costs in regards to a particular transaction.  If Mr. [redacted], makes claims next week that someone verbally promised him a new set of wheels, how as a business are we supposed to defend against such allegations? We will rely on our written and signed documentation. We ask the Revdex.com to look carefully at the details of this customers claims. If true, why did he agree that he was promised nothing in writing. We literally told the customer in writing we were not going to give him any additional accessories. Complete transparency in writing, prior to the completion of a sale is ethical business practice.Respectfully,Blueline Auto Group, Inc.

We are sorry the customer is unhappy.  However, unless the request of the customer is agreed to by management prior to the sale, we do not buy extra things for customers, including but not limited to extra keys, window tint, wheels, new stereo's, etc.  If there is a mechanical issue that falls under Arizona Implied warranties, then we are happy to oblige according to Arizona 44-1267.  Extra remotes, keys, and scratches on pre-owned vehicles does not apply to 44-1267.

I was not given an option to buy any warranty coverage if I was I would have so that statement is a complete lie. Why would I deny a warranty that would save me time and money from such things happening? it makes no sense. I never denied anything of the sort but was told that and I quote "lets see if adding warranty would be something that is allowed toward the overall purchase price". I asked about the warranty of 90 days/4,500 miles about that the so called company puts in every description on their website but was told that I could check with Kia to see if the original warranty was still intact. But I was NOT given that option. Next time for future reference since they lie so much, I will record every conversation that I have from these lying conniving car dealing salesmen.  They sold me a LEMON and everyone says so. I will get my lawyer, previous customers and every channel of the news involved.

We want each and every customer we sell a vehicle to be happy.  Unfortunately, when dealing with automobiles things do break unexpectedly and all vehicles are subject to needing future repairs.  There are items on vehicles that go out just like a light bulb goes out in your home, without...

any previous warning signs. We give every vehicle a 15 day/ 500 mile warranty for major mechanical items at no charge to the customer and each and every vehicle we sell goes through an independent ASE certified mechanics inspection.  In addition to that, we offer extended service plans to customers whom do not want to be responsible for future repairs that a used vehicle may need.  This particular customer declined the extended service contract and elected to be responsible for all future repairs.  We cannot give extended warranties away for free, nor does any used vehicle dealer.  Many customers elect to be responsible for their own repairs and then when the repairs present themselves they wish they would have purchased the service contract.  Unfortunately, just as if you don't elect to purchase car insurance, you can't run out and buy an insurance policy after you've wrecked the vehicle.  We have offered to repair the vehicle for the customer at our discounted labor rates.  We sincerely apologize for any and all inconveniences this customer has experienced and we encourage each and every customer to purchase an extended service contract to avoid these situations.  Thank you.

Mr. [redacted] purchased a 2013 Ford Edge from us on April 22nd, 2015. (See attached doc supporting this fact).  However, Mr. [redacted] is lying about what he paid for the 2013 Ford Edge, the customer paid $25,000 for the vehicle, not $28,000 as the customer states in his complaint. ...

Our internet price as listed for sale was $26,000 and he purchased the vehicle for a $1,000 price reduction.  (See attached Bill of Sale showing correct sales price signed and agreed to by Mr. [redacted] and management)The vehicle Mr. [redacted] purchased was a 2013 Ford Edge with only 10k miles on it.  It is important to point out that the vehicle came with a bumper to bumper warranty through Ford for 7 months/25k miles, and a drivetrain warranty for 31 months or 49k miles at NO CHARGE and honored anywhere in North America.  Customer acknowledges this as fact.  As we write this response, the customer is covered by a full factory warranty, the same coverage's a customer that purchased a new vehicle from Ford would have.The customer states that he observed and we quote,  "a driver door fit up problem and major scratches on all the wheels and trunk" in his own words.  This shows that the customer was completely aware of the condition of the vehicle prior to completing the purchase and that the dealership was 100% transparent with the customer.Customer is lying about us agreeing to give him a second key.  In-fact, not only did we tell the customer in person that the vehicle only came with one key and remote, we also put it in writing as we realized he was the type of customer that would make attempts to distort the truth in an effort to benefit him. The customer was never guaranteed a second key as he states.  In-fact, it is quite the opposite, and to clear up any confusion we put everything in writing and had the customer sign and initial a form stating that he was promised nothing, and was owed nothing, including but not limited to extra keys, updated navigations discs, new wheels, headphones, manuals, etc..  In an effort at complete transparency we went a step further, and told him in writing the following:"Oral presentations can cause confusion.  Therefore, NOTHING, will be done to this vehicle except what is in writing on this form and agreed to and signed by the customer and management." (See attached document that customer signed and initialed agreeing that he was not promised or owed anything in regards to the purchase of his vehicle.Mr. [redacted] repeatedly called the dealership and was extremely rude and threatening when talking to management and he continued to state that the vehicle he purchased was advertised as having Navigation, and that the vehicle was not equipped with this option.  Upon calling Ford with the VIN# we verified that the vehicle did indeed have navigation as an option on the vehicle and that the customer was lying again.  When the customer was made aware of this he admitted that he lied about it not having navigation, and that the vehicle did indeed have the advertised listed option.Customer then threatened to cancel payment after he took possession of our vehicle in an attempt to extort things that were not agreed to by management.In closing, while every attempt is made to please each and every customer, we simply cannot run a viable business by giving in to extortion threats from customers when they don't get what they want.  If Mr. [redacted] can provide documentation stating that we promised him anything at all, we would love to see it because our documentation signed by him and management says quite the opposite.Respectfully,Blueline Auto Group, Inc.

Absolute worst experience I've ever had. They are friendly right up until you talk numbers. (I worked in used car sales for 5 years previously) They wanted to give me less than half the value of both my Lexus trades even though they had the exact same vehicle for double the cost on their lot. The salesman Tim proceeded to tell me that they paid half as much for the car on their lot and that's why they would only give me half the value for my car. Then after low balling the [redacted] out of me, they wouldn't budge one dollar on the car I wanted to purchase. I walked out completely insulted by these people. STAY FAR FAR AWAY from this place.