Blueline Auto Group, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was mistaken about the exact prices and was lumping the sales tax and license together with the vehicle price for a total cost of about $27,995.  The vehicle sale price was $25000.  This sale was made over the phone. I was only able to see any of the problems with the car after paying a deposit and driving 400 miles which the dealer knew. I am not asking for compensation for the " driver door fit up problem and major scratches on all the wheels and trunk". I am simply upset that they were not disclosed until After I paid the deposit and drove 400 miles effectively locking me into buying the car. Talk about rounding numbers. the car advertised with 10K miles has about 10,900 miles.  again I do not expect compensation for this. It is just shady business practice.I did sign a nothing promised form, after being told that the extra key and door lock code would be sent to me because they were in a lock box that the sales man didn't have the key to. I do not understand Why the dealership is calling me a liar. The car they sold me had the GPS chip removed disabling the GPS system in the car. Many dealerships remove these chips to keep them from being stolen during test drives.  There are three options. The dealer never had the navigation chip and claimed they did, The dealer removed the navigation chip, the chip was stolen during a test drive. In any of these incidence the dealer is responsible for replacing the GPS chip. I do not want money. All I want are is a new key and GPS chip.I have tried to resolve this with Blueline and I was cussed out and hung up on. I did tell them that I would possibly take action against the $500 over the phone deposit if I did not receive a new GPS chip and key. This is the $500 that I paid over the phone to guarantee that they would have the car promised as discussed over the phone when I drove 400 miles to pick it up. The money was also there to keep me from backing out of the deal which they would have taken if I had backed out.   I do not want money and I believe that being a dealership Blueline can buy Keys and GPS chips at a discounted rate. This is all the compensation I want. It seems pretty shady when A dealership is telling you one thing, and he is hurriedly having you sign a bunch of paperwork that says nothing out of his mouth has to be honored.The Revdex.com should seriously consider Cutting ties with Blueline. If this was a reputable dealership this complaint would never have gotten this farRegards,[redacted]

My pregnant Wife and I found Blue Line Auto Group in North Phoenix in hope to purchase a vehicle for my new Family. After several test drives we came to the conclusion of a 04 Chrysler Pacifica that seemed to be a fair price. We went forward with the purchase in the middle of Sept.
The next few paragraphs of this experience are solely for the future customers knowledge that consider doing business with Blue Line Auto Group.
When the paperwork was originally presented to us in [redacted]'s office towards the end of the purchase I had noticed the contract that was giving to me by him didn't have the correct price that was to be financed. Obviously I brought that to his attention right away and he gave me the vibe like this could've been something maliciously done before with other consumers that may have not noticed. There was a uncomfortable pause that was followed by [redacted] ripping up the contract, punching keys on his computer, and retyping up another contract. This number was the agreed number of this deal Me, my pregnant Wife, [redacted] (owner), and ** (salesman)had all agreed on. I then signed the finance paperwork. Then I was presented with 7-10 papers to signed and was told these papers are for the consumers protection in an agreement that Blue Line Auto Group would cover the "essential" parts to keep the unit running, ie motor, tranny, etc. After I starting reading this pack I was 2 pages into it and was feeling the pressure of my needed signature to finalize the deal. When I got to the 3rd page I realized this is far from a consumer protection packet by any means. I was reading several papers written by Lawyers which in many ways prevented any future law suits of any kind, at anytime, in anyway to be filed against Blue Line Auto Group on my behalf. I was laughed at by taking the extra 30 min in trying to understand the overly complicated verbiage in comparison to what I was being told from [redacted] (owner). I responded to him that I don't feel comfortable in signing these due to the possible fact of bad business ethics. [redacted] reassured me that I have nothing to worry about, these papers were generated because of a past customer Blue Line Auto Group had that tried to sue him for their air conditioner in their car broke after a year from the purchase. Reluctantly I went forward with the purchase.
3 weeks past and the car I bought for my pregnant wife had a bad pull to the left when you accelerate, and then an even more violently pull to the right towards the end of the acceleration. The next day my pregnant wife hit a curb because of this pulling of the alignment and I immediately starting calling all mechanics that were capable of doing quick repair work due to my new born Son's delivery directly coming upon us.
My wife was due for giving birth that following Monday the 30th of September and I was forced to take the car the Friday 9-27 before the "Big Day" to Checkmark Transmissions on 32nd st to get repaired because of his turn around time accommodating my pressing schedule.
I dropped the car off and took the Master Mechanic on a drive so he can experience the pulling of the wheels and he stated to me "I'd take this car back if I were you".. I told him that we really like the car and unfortunately I was forced or pressured to sign documents that included no recourse on taking the car back.
They pulled out 2 steering control arms that had bushing that were disintegrated fully on one end and partially on the other arm. After 1 day they had it all put back together but came with a 831$ bill. This bill was forecasted to be in the upper 1500$ range but the Mechanic felt sorry for me and brought the price down to the bare minimum. I thanked him so much for that..
The very next day my wife gave Blue Line Auto Group a call to explain what kind of danger she was put in by them selling us a car that needed so much repair prior to anyone's purchase of this vehicle. She spoke with **, he informed her he was with as customer and that he would relay this info to [redacted] the owner. They never returned our call.
This whole thing could've been avoided by communication. But because of the original contract being wrong, the packet of papers written by lawyers preventing any law suit to be filed, the hefty repair bill less than 30 later, and the most important thing of all, MY FAMILY'S SAFETY and then absolute zero call back has giving me enough frustration to at least try to educate as many people as I can to beware of this entity in any paperwork, sale, and contracts..

I bought a car from these guys in August, and since then I have had to do 800 dollars in repairs to the purchased vehicle and still have another 1000 dollars in repairs before I can get it back to mechanically sound condition. They also somehow managed to make an 8000 dollar loan into an 11,300 dollar loan that I didn't seem to catch until I got home later that night. I will definitely be straying anyone away from this business that I come across.

On April 19th I bought a 2008 Jeep Grand Cherokee from Blueline Auto
Group. (see below)
I felt comfortable with them because they made this statement :
We are proud of our continued succes and our ability to maintain
customer satisfaction and the coveted "A" rating with the Arizona
Revdex.com!
I was told there was a complete "saftey inspection and servicing".
I had no reason to disbelieve them.
The brakes sqeeled so I had then checked at Goodyear. It turns out that
the rotors are under spec and the emergency (parking) brake does not
work. Both of which should have been repaired with the "saftey
inspection"? When I went to clean my windshield and lifted my wipers I
also noticed that the windshield is cracked all the way across.
They had advertised that the car had Navagation and remote start. As it
turns out they did not work?
The tire pressure warning light was on when I tried out the car and
they assured me it would be fixed and the parts were already ordered.
There were a couple of other minor things that they promissed me and
continue to delay in that the parts were not in.
I mentioned I wanted to return the car after also discovering that the
parking sensor did not work as well as the auto head lights, and the
brake issues.
I was assured that everything will be taken care of and they wanted me
to be happy.
After the car was "funded" their story changed and will not honor any
of the repairs.
I am very disappointed in their lack of integrity and the customer
service that they brag about.
Sincerely, **

Review: purchased a ford edge from blueline for $28000.. After verifying all of the equipment listed in the website over the phone with a sales person and asking about any problema with the car (I was told there were none). I put a $500 deposit on the car sight unseen because I live 400 miles away. When I arrived to pick up the car There was a Driver door fit up problem and major scratches on all the wheels and trunk. After Purchasng the car I was told that the second keyand master door code were in lock up and I would get it sent to me. Upon getting home I found that the GPS modual had been removed from the car disabling the GPS system. I was guaranteed that the car came with a working GPS. When I asked about the Key the Door code and GPS modual I was told too bad You signed for the car. These guys took advantage fo the fact that I live 400 miles away omitting problems with the car ane ether lying about equipment or removing it after I paid the deposit. When I asked for compensation I was treated rudely and hung up on.Desired Settlement: I would like a billing adjutment of $500 to cover the missing equipment. I would also like to have their tripple A raring with the Revdex.com to be downgraded. These Guys new I was driving 800 miles and ommitted information about damage Knowing I would have to buy the car anyway or waste all the time and money for the 800 mile round trip.

Business

Response:

Mr. [redacted] purchased a 2013 Ford Edge from us on April 22nd, 2015. (See attached doc supporting this fact). However, Mr. [redacted] is lying about what he paid for the 2013 Ford Edge, the customer paid $25,000 for the vehicle, not $28,000 as the customer states in his complaint. Our internet price as listed for sale was $26,000 and he purchased the vehicle for a $1,000 price reduction. (See attached Bill of Sale showing correct sales price signed and agreed to by Mr. [redacted] and management)The vehicle Mr. [redacted] purchased was a 2013 Ford Edge with only 10k miles on it. It is important to point out that the vehicle came with a bumper to bumper warranty through Ford for 7 months/25k miles, and a drivetrain warranty for 31 months or 49k miles at NO CHARGE and honored anywhere in North America. Customer acknowledges this as fact. As we write this response, the customer is covered by a full factory warranty, the same coverage's a customer that purchased a new vehicle from Ford would have.The customer states that he observed and we quote, "a driver door fit up problem and major scratches on all the wheels and trunk" in his own words. This shows that the customer was completely aware of the condition of the vehicle prior to completing the purchase and that the dealership was 100% transparent with the customer.Customer is lying about us agreeing to give him a second key. In-fact, not only did we tell the customer in person that the vehicle only came with one key and remote, we also put it in writing as we realized he was the type of customer that would make attempts to distort the truth in an effort to benefit him. The customer was never guaranteed a second key as he states. In-fact, it is quite the opposite, and to clear up any confusion we put everything in writing and had the customer sign and initial a form stating that he was promised nothing, and was owed nothing, including but not limited to extra keys, updated navigations discs, new wheels, headphones, manuals, etc.. In an effort at complete transparency we went a step further, and told him in writing the following:"Oral presentations can cause confusion. Therefore, NOTHING, will be done to this vehicle except what is in writing on this form and agreed to and signed by the customer and management." (See attached document that customer signed and initialed agreeing that he was not promised or owed anything in regards to the purchase of his vehicle.Mr. [redacted] repeatedly called the dealership and was extremely rude and threatening when talking to management and he continued to state that the vehicle he purchased was advertised as having Navigation, and that the vehicle was not equipped with this option. Upon calling Ford with the VIN# we verified that the vehicle did indeed have navigation as an option on the vehicle and that the customer was lying again. When the customer was made aware of this he admitted that he lied about it not having navigation, and that the vehicle did indeed have the advertised listed option.Customer then threatened to cancel payment after he took possession of our vehicle in an attempt to extort things that were not agreed to by management.In closing, while every attempt is made to please each and every customer, we simply cannot run a viable business by giving in to extortion threats from customers when they don't get what they want. If Mr. [redacted] can provide documentation stating that we promised him anything at all, we would love to see it because our documentation signed by him and management says quite the opposite.Respectfully,Blueline Auto Group, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was mistaken about the exact prices and was lumping the sales tax and license together with the vehicle price for a total cost of about $27,995. The vehicle sale price was $25000. This sale was made over the phone. I was only able to see any of the problems with the car after paying a deposit and driving 400 miles which the dealer knew. I am not asking for compensation for the " driver door fit up problem and major scratches on all the wheels and trunk". I am simply upset that they were not disclosed until After I paid the deposit and drove 400 miles effectively locking me into buying the car. Talk about rounding numbers. the car advertised with 10K miles has about 10,900 miles. again I do not expect compensation for this. It is just shady business practice.I did sign a nothing promised form, after being told that the extra key and door lock code would be sent to me because they were in a lock box that the sales man didn't have the key to. I do not understand Why the dealership is calling me a liar. The car they sold me had the GPS chip removed disabling the GPS system in the car. Many dealerships remove these chips to keep them from being stolen during test drives. There are three options. The dealer never had the navigation chip and claimed they did, The dealer removed the navigation chip, the chip was stolen during a test drive. In any of these incidence the dealer is responsible for replacing the GPS chip. I do not want money. All I want are is a new key and GPS chip.I have tried to resolve this with Blueline and I was cussed out and hung up on. I did tell them that I would possibly take action against the $500 over the phone deposit if I did not receive a new GPS chip and key. This is the $500 that I paid over the phone to guarantee that they would have the car promised as discussed over the phone when I drove 400 miles to pick it up. The money was also there to keep me from backing out of the deal which they would have taken if I had backed out. I do not want money and I believe that being a dealership Blueline can buy Keys and GPS chips at a discounted rate. This is all the compensation I want. It seems pretty shady when A dealership is telling you one thing, and he is hurriedly having you sign a bunch of paperwork that says nothing out of his mouth has to be honored.The Revdex.com should seriously consider Cutting ties with Blueline. If this was a reputable dealership this complaint would never have gotten this farRegards,[redacted]

Business

Response:

We are happy to see the customer acknowledge the correct sales price upon review of documents we provided with his signature on them. However, this sale was NOT made over the phone as this customer states. The customer asked for a $1,000 price reduction over the phone and asked if we would hold the vehicle for him with a $500 deposit and we agreed to this and the customer acknowledges this as fact. The sale was completed in its entirety right here at the dealership in person with the customer, after the customer inspected the vehicle in person and the customer does not dispute this fact.We in no way tried to "lock" this customer into this vehicle. In-fact, had the customer brought up any concerns about the condition of the vehicle we would have been happy to fully refund Mr. [redacted]'s $500 deposit. The customer found the vehicle condition met his satisfaction and indicated he wished to proceed with the sale. We stated that the vehicle had 10K miles on it, and it did indeed have 10k miles on it, so we find the customers allegations a moot point. Furthermore, prior to the sale we had the customer sign a federal odometer statement attesting to the exact miles on the vehicle 10,915.We are happy that the customer now also agrees that he was not promised anything upon us providing written documentation with his signature on it. We live and operate by complete 100% transparency, we called this customer a liar because no one at this dealership cussed at him, no one ever promised him a GPS chip nor a 2nd key either verbally or written. In-fact, we put directly in writing the following (see attached document with customers signature)"ORAL PRESENTATIONS CAN CAUSE CONFUSION. THEREFORE, NOTHING WILL BE DONE TO THIS VEHICLE EXCEPT WHAT IS IN WRITING ON THIS FORM AND AGREED TO AND SIGNED BY THE CUSTOMER AND MANAGEMENT. Documents attached CLEARLY states in large print prior to completion of the sale, "NOTHING PROMISED, NOTHING OWED."We ask the Revdex.com how much more transparent can we be with our customers when we clearly document in writing in multiple places, prior to the completion of a sale, that we are not promising anything. The Revdex.com runs its business in a similar fashion, being clear and transparent about its business practices and the Revdex.com does not give liberty to its paying customers to dictate demands outside of the scope of it's normal disclosed business practices. We have the right in a business transaction to view each and every transaction, and to make the determination whether or not the dealership can incur any additional costs in regards to a particular transaction. If Mr. [redacted], makes claims next week that someone verbally promised him a new set of wheels, how as a business are we supposed to defend against such allegations? We will rely on our written and signed documentation. We ask the Revdex.com to look carefully at the details of this customers claims. If true, why did he agree that he was promised nothing in writing. We literally told the customer in writing we were not going to give him any additional accessories. Complete transparency in writing, prior to the completion of a sale is ethical business practice.Respectfully,Blueline Auto Group, Inc.

We purchased a 2008 cadillac escalade from Blueline Auto.The day after we bought it the check engine light came on and the breaks were squealing. I took it to a mechanic who told us the check engine light had been recently cleared off, probably so they could sell the car. I gave Blueline the benefit of the doubt and gave them the opportunity to fix it. The sent me to their mechanic who was 40 miles out of the way one way. I picked the SUV up later that day and was told the problem was fixed. Within a few hours the breaks were still squealing and within 2 days the check engine came back on and the car was leaking oil. Once again blueline sent me to the same mechanic, and this time I let him keep the car for a week to make sure he fixed it properly this time. Blueline also promised to order a piece that was missing to cover the jack in the back of the car and they ended up ordering a part from another car and had there mechanic shove it in place anyways. Needless to say the mechanic couldn't figure out what was wrong with the SUV and Dave at Blueline tried to tell us that the breaks squealing was normal for a Cadillac. Blueline never returned my calls and I had to constantly call them to get answers. All Blueline wanted to do was have me take the SUV back to the same mechanic who was completely out of the way and who clearly couldn't fix the problem. These people are selling cars that clearly have problems and Blueline is doing whatever they can to hide the issues long enough to sell their cars. Do yourself a favor and buy a car from a large dealership not these crooks. We ended up trading the escalade in less then a month later just to be done with Blueline.