Blueline Van Lines

CompanyRespond to Revdex.com Case # [redacted] December 5, Revdex.com Serving New JerseyWhitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ Phone: (609) 588-Fax: (609) 588-0546Email: [redacted] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompanyCustomer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated When it comes to these matters we putourselves completely at the customer’s disposalRest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissuesWe respectfullyrequest that the customer submit copies of the contracts they have receivedfrom the company, they allegedly have had transactions with to determine andvalidate the company he is attempting to file his complaint againstThus willensure a fair investigation for both the customer as well as the companyPlease provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Serviceü Household Goods Descriptive Inventory(both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations) We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issuesAs we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing Very Truly, Customer Service Department – BLUE LINEVAN LINES

CompanyResponse to Revdex.com Case # [redacted] – [redacted] March 6, Revdex.com Serving New JerseyWhitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ Phone: (609) 588-Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompanyCustomer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated When it comes to these matters we putourselves completely at the customer’s disposalRest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissuesWe respectfullyrequest that the customer submit copies of the contracts they have receivedfrom the company, they allegedly have had transactions with to determine andvalidate the company he is attempting to file his complaint againstThus willensure a fair investigation for both the customer as well as the companyPlease provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Serviceü Household Goods Descriptive Inventory(both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations) We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issuesAs we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing Very Truly, Customer Service Department – BLUE LINEVAN LINES

Dear Valued Customer,Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn’t received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues. To start your claim/complaint process, please go to the website *** When entering our site, click on the >>> Filing a Claim

Complaint: ***
I am rejecting this response because:Good eveningThis complaint is not resolvedI didn't respond as I forgot to response to the email complaintI will file another
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Sorry - I didnt quite know how to respond. I received a response from "***" from Bluevanlines yesterday. She sent a link for me to pay using ***however, the link doesnt work - I have requested their account information so I may pay my storage fees. I sent another request today. If I do not receive a reply tomorrow I will submit the requested information to the company. I am giving her a chance, it appears someone must have spoken to her. Again, I will give her until tomorrow to respond otherwise I will start getting scanned copies of documents as they are requesting. Thank you
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
its all liesattached is a timeline of the most recent days of correspondencei have been waiting for delivery now since sundaythey said I was not ready to accept and charge me another $meanwhile the truck driver and customer srevice reps *** and *** said and its recorded that its evident the driver is not ready to make a deliveryso I reject paying this $even though I need too pay because its my only chance to get deliverythey say pay and make a claim afterword but the best thing is the claim company they give you is owned by blue line van linesso who am I claiming with ?? I eas contact by *** * on *** and she too is having same problemeven the second attachemnt here show that the extra charges for increase cubic feet on pickup was ernorous based on the contractyou can see right here that in bold red and underlined it says that the price is firm and is based on ACTUAL INVENTORY and NOT CUBIC FEET. meanwhile I was charged cubic feetso I just want my itemsi want all of them and I want a delivery datei have now lost days of income beacuse every day they say delivery it never comes and *** is no where to be found*** said he has been tryihng *** all day and he too cannot get a hold of herso if no one can reach anyone what do we do? their responses are liesi can literally write a horror movie about this experiencei just want someone to give me an answerno one is capable of doing sonot even the customer service departmentjust read the timeline
Regards,
*** ***

Complaint: ***
I am rejecting this response because: they ask for me to submit my information on the case but they do not state where to submit it.
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
Wrong company?
Wow! What can I say? BlueLine Vanlines has set up a complex set of partners that they work with.  All of which seems meant to obscure their responsibility. I've attached the contract for this move....

It is not signed because the agreement was done online but it shows I had made the initial payment. What more evidence would you like to see? Canceled checks? The full email chain of correspondence? 
Regards,
[redacted]

Wrong company...

CompanyRespond to Revdex.com Case # [redacted]  October 19, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690  Phone: (609) 588-0808 Fax: (609) 588-0546Email: [redacted] Re: Revdex.com...

CASE ID #: [redacted] – [redacted] Dear Revdex.com,  Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated.  When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. As per Revdex.com terms and regulations,we respectfully request that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaint against.Thus will ensure a fair investigation for both the customer as well as thecompany. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK):  ü  Bill of Lading(contract) ü  Order forServiceü  Household GoodsDescriptive Inventory (both pickup and final delivery copies) ü  Proof of anyfinancial transaction made with the Service Provider (receipt, bank statement,ect)  Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations).  We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered.   We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing.       Very Truly, Customer Service Department – BLUE LINEVAN LINES.

CompanyRespond to Revdex.com Case # [redacted] [redacted]  December 5, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690  Phone: (609) 588-0808 Fax: (609) 588-0546Email: [redacted] Re: Revdex.com...

CASE ID #: [redacted] – [redacted] Dear Revdex.com,  Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated.  When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. We respectfullyrequest that the customer submit copies of the contracts they have receivedfrom the company, they allegedly have had transactions with to determine andvalidate the company he is attempting to file his complaint against. Thus willensure a fair investigation for both the customer as well as the company. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK):  ü  Bill of Lading (contract) ü  Order for Serviceü  Household Goods Descriptive Inventory(both pickup and final delivery copies) ü  Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect)  Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations).  We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered.   We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing.       Very Truly, Customer Service Department – BLUE LINEVAN LINES.

CompanyRespond to Revdex.com Case # [redacted]  November 6, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690  Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] Dear Revdex.com,  As previouslyexplained, please understand we are more than willing to resolve thiscustomer’s complaints against our company. To ensure customer satisfaction wesimply asked the customer to cooperate by providing supporting information inorder for us to validate their claims. It is critical that this information isprovided to ensure a fair investigation and resolution for both the customer aswell as the company. All of our binding transportation quotes provided by our relocationrepresentatives are based on information given by customers prior to move datewhich consists of a total volume to be shipped. Upon receiving thisinformation, a binding & guaranteed transportation cost is provided to thecustomer specifying and detailing services to be rendered, with customerapproval to Order of Service via Electronic Signature confirming theinformation provided is true and accurate.  Our records clearly show that due to additional services requested by thecustomer and rendered by BlueLine Van Lines on the day ofthe pickup, consisting of additional inventory/volume (Please see customerattached household goods inventory list signed and dated by him) to be shipped and Packing Supplies to beused, additional charges were made to their account. The total Transportationcost for the relocation was reconfigured according to their new requirements atthe time of pickup date PRIOR to loading. (Please see customer attachedarticles signed and dated by him). Please Note that on the confirmation call from Blue Line Van Lines (ConfirmationDepartment) one day prior to pick-up date, there was NO mention made by thecustomer of additions or changes to the account.  Unfortunately, this also put us in the position that we had to scramblefor available space already reserved and agreed for our deliveries so we couldsend the shipment in its entirety, which exceeded in volume and left usstruggling to make additional space arrangements on our vehicle (s), which wasnot part of our original contractual services. Furthermore, asper Revdex.com terms and regulations, werespectfully requested that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaintagainst.  Pleaseunderstand that we always try to be as clear & upfront as possible withcustomers prior to their move date to avoid any unforeseen surprises. We canassure you that if the customer had read & comprehended the company terms& conditions prior to fully signing and agreeing to them, we would not bein this situation. Last, in orderto maintain our high level of customer satisfaction, Blue Line Van Lines iswilling to compensate you $75.00 in good faith for any inconvenience that mayhave occurred during the process of her move.  Very Truly, Customer Service Dept.Blue Line Van Lines

Complaint: [redacted]
I am rejecting this response because:  they have received this multiple times I'm done sending them any more copies of anything they have all this  multiple times and yet they do nothing the check was already supposedly mailed out but never received they are...

messing with me .  Like I said I don't expect anything at this point I just want other consumers to be aware 
Regards,
[redacted]

CompanyResponse to Revdex.com Case # [redacted] – [redacted]  March 6, 2015 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690  Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE...

ID #: [redacted] – [redacted] Dear Revdex.com,  Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated.  When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. We respectfullyrequest that the customer submit copies of the contracts they have receivedfrom the company, they allegedly have had transactions with to determine andvalidate the company he is attempting to file his complaint against. Thus willensure a fair investigation for both the customer as well as the company. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK):  ü  Bill of Lading (contract) ü  Order for Serviceü  Household Goods Descriptive Inventory(both pickup and final delivery copies) ü  Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect)  Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations).  We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered.   We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing.       Very Truly, Customer Service Department – BLUE LINEVAN LINES.

Review: Movers gave initial estimation to move household stuff from [redacted] to [redacted] around 1600. But the day moving they came home for package and told after initial tour that price may go slightly up but after loading truck they told cost is 3500. We want to deny service but asked to pay cost of labor charges 1600 + 300 initial fee. So we agreed to pay the amount and they have taken goods. After we gave confirmation to delivery they took three weeks and came home. They are asking to pay remaining amount 1610$ before even start unloading, we were asking them to unload and assemble back to pay remaining amount. They don't want to do it, as we had a bad experience at starting we are not OK initial but at last we agreed to pay. I went to ATM to get money and they told they are OK to wait but by they time I came back (15 mins)they were start leaving without informing us. We called Driver and Movers but no response. Next day they answered our call and asking to pay money online to deliver goods. What we are worrying is not sure condition of the stuff and if we pay money they are not going to assemble the stuff that they detached.

How to proceed now?Desired Settlement: Movers need to get house hold stuff and assemble back before the final payment.

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] – [redacted] August 27, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. As per Revdex.com terms and regulations,we respectfully request that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaint against.Thus will ensure a fair investigation for both the customer as well as thecompany. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading(contract) ü Order forServiceü Household GoodsDescriptive Inventory (both pickup and final delivery copies) ü Proof of anyfinancial transaction made with the Service Provider (receipt, bank statement,ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, Legal – BLUE LINE VAN LINES.

Review: Blueline Van Lines has a Revdex.com A rating logo on their web page yet are not affiliated with you at all. This company over charged me for cubic feet used in a move, they do not return phone calls or emails. I cannot get anyone to even listen to me about the money over charged. The money this company owes me comes to close to $1000.Desired Settlement: I expect this company to refund the money overcharged to me for this move. I also want this company looked into for poor business practices. Look at their facebook page and read the customer reviews.

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] – [redacted] August 18, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. As per Revdex.com terms and regulations,we respectfully request that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaint against.Thus will ensure a fair investigation for both the customer as well as thecompany. Please provide the following supportive Documentsto your complaint (FRONT AND BACK): ü Bill of Lading(contract) ü Order forServiceü Household GoodsDescriptive Inventory (both pickup and final delivery copies) ü Proof of anyfinancial transaction made with the Service Provider (receipt, bank statement,ect) Be sure to presentcopies of any moving documents that may include written notations of damages,loss or and delays that were made by you at time of delivery (be sure to highlightsuch notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, Legal – BLUE LINE VAN LINES.

Review: This Company is trying to scam the elderly. Company originally gave estimate of $2,996.06 to my 73 year old aunt for moving from [redacted] to [redacted] $2,953.00 has been paid to–date. Company is saying they will not deliver because balance due is $5,516.71. Estimate price has almost tripled. Claims total weight is 10, 087 pounds, mind you this is for contents of a one bedroom apartment. I have requested a "Certified Scale Ticket", a "Calibration Certificate" and all documentation regarding this transaction because papers she received when furniture was picked up is illegible, and to-date have received nothing. I am constantly being put on hold and giving the run around. I tried to contact the originally sales rep on 09/05 of [redacted] and his Admin stated he is unavailable for 2 weeks.Desired Settlement: Paying $$8,469.71 is ridiculous for a move that was estimated in $2.996.00. Even with extra charges that is ridiculous, especially since they are not moving your article only. Willing to pay another $2,500.00.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Please review supporting documentation.

Regards,

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] – [redacted] September 10, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. As per Revdex.com terms and regulations,we respectfully request that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaint against.Thus will ensure a fair investigation for both the customer as well as thecompany. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading(contract) ü Order forServiceü Household GoodsDescriptive Inventory (both pickup and final delivery copies) ü Proof of anyfinancial transaction made with the Service Provider (receipt, bank statement,ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, Legal – BLUE LINE VAN LINES.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

We are not asking for any money back and willing to pay $3,000.00 to have the furniture. To date we have not received the documentation requested, the Certified Scale Tickets, which should be 2, one showing weight of empty truck and the other showing the weight after loading, which according to them was 10,087 pounds. 1 bedroom apartments from lightly to heavily furnished should weigh from 2,000-4,500 pounds. 10,087 pounds is the weight of a 3-4 bedroom house. With the $2,953.00 already paid and the $5,516.00 you are requesting that's a total of $8,469.00. Don't forget the original estimate from [redacted] was $2,996.00 which should have included the 30 day storage and the $75.00 packing of the China Cabinet. This was discussed with [redacted] and is should be on the original estimate. This company needs to get with [redacted] to get the additional monies.

All I want are the Certified Scale Tickets & the Calibration Certificate which I have requested from this company for the last week to no avail.

Regards,

Review: I used Bluevanlines (jetbluevanlines) to relocate my personal effects. They picked up my goods and are currently storing them. I have to pay monthly. This month when I tried to pay their website wouldnt accept my payment. I called and was told that they have a new merchant however I wasnt told which one. I have called and emailed for four days trying to get the updated information. [redacted] wont return my calls - I just need to know they still have my personal effects and I need to store for another month or if they are closing then I need to get my goods shipped but I am not getting responses and I am very concerned.Desired Settlement: I need answers? I need to pay my month for storage or have my goods shipped - I need a response to my numerous calls and emails.

Business

Response:

CompanyResponse to Revdex.com Case # [redacted] – [redacted] March 6, 2015 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. We respectfullyrequest that the customer submit copies of the contracts they have receivedfrom the company, they allegedly have had transactions with to determine andvalidate the company he is attempting to file his complaint against. Thus willensure a fair investigation for both the customer as well as the company. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Serviceü Household Goods Descriptive Inventory(both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, Customer Service Department – BLUE LINEVAN LINES.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Sorry - I didnt quite know how to respond. I received a response from "[redacted]" from Bluevanlines yesterday. She sent a link for me to pay using [redacted]however, the link doesnt work - I have requested their account information so I may pay my storage fees. I sent another request today. If I do not receive a reply tomorrow I will submit the requested information to the company. I am giving her a chance, it appears someone must have spoken to her. Again, I will give her until tomorrow to respond otherwise I will start getting scanned copies of documents as they are requesting. Thank you

Regards,

Review: The overall service of Blue line van Lines has a lot of issues. I recently moved from [redacted] to [redacted]. I was refered to Blueline Vane Lines by [redacted] Talking with the customer rep I felt this was the best company to go with for my move after talking to many companies. However the day before the move I answered a 6pm call stating they would not be able to move on scheduled day. I was shocked and stated that I had specifically schedule this move because I was moving out of a Condo building and the managment would not let me move my date. It turns out the excuse they used that a large job had taken presidnce over mine was false they just didn't have the staff. So they lied to me. The other fact was that this call was the 3rd call that day from the number but they never left a message so I had no idea this was happening. Had they have left a message earlier in the day when they called to let me know there was an issue I might have had a chance to talk to my condo office. Then when asked the date of delivery what they were really do was scheduling the date of departure of my things, those are two differnet dates when talking about across country move. I waited 27 days for my furniture to arrive. Then on day of arrival the truck was too large to come down a regular suburb street. They wanted to charge me an additional 350.00 dollars in cash for shuttle service to my house. They did not complete the contract when it said they would set up my belongings. Instead they unload my belongings in an alley into a smaller truck I had to rent. Where they pressured me into signing without reviewing the paperwork because their truck was blocking a drive. So I am now with out a piece of my furniture and I can not get anyone from Blueline to answer the phone. I was also charged 500.00 dollars more than quoted stating I was charged for 300 sq ft and it was actually 400 sq ft.Desired Settlement: I would like my complete furniture I left with from Chicago. Or a refund for that item so I can buy it. I would also like to be refunded the cost of me renting a truck and moving the furniture myself.

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] – [redacted] October 3, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. As per Revdex.com terms and regulations,we respectfully request that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaint against.Thus will ensure a fair investigation for both the customer as well as thecompany. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading(contract) ü Order forServiceü Household GoodsDescriptive Inventory (both pickup and final delivery copies) ü Proof of anyfinancial transaction made with the Service Provider (receipt, bank statement,ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, Customer Service Department – BLUE LINEVAN LINES.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: they ask for me to submit my information on the case but they do not state where to submit it.

Regards,

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] – [redacted] October 6, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, As previouslyexplained, please understand we are more than willing to resolve thiscustomer’s complaints against our company. To ensure customer satisfaction we simplyasked the customer to cooperate by providing supporting information in orderfor us to validate their claims. It is critical that this information isprovided to ensure a fair investigation and resolution for both the customer aswell as the company. Due to thecustomer’s apparent inability and failure to comply with our basic validationprocess, we were unable to formally investigate this matter. Sequentiallyunable to offer a suitable resolution. However, wetruly value our customers and take any complaints very seriously. In the futureshould the customer ultimately decide to comply and provide the previouslyrequested basic, necessary and required documents to validate a transactionwith the company, we will thoroughly investigate their claims immediately, inhopes of seeking resolution. In order tomaintain our high level of customer satisfaction, BLUE LINE VAN LINES is willing to compensate you $50.00 in goodfaith for any inconvenience that may have occurred during the process of yourmove. Upon yoursignature and return of this letter, a settlement check will be forwarded toyou at the address above. Kindly acceptour apologies for any inconvenience and we wish you the best in your newlocation! Very Truly, Customer Service Dept.

Review: My son moved across the country for DOD civilian position at [redacted]. Blueline Van Lines picked up his stuff from MD and took it to their warehouse in NJ on September 2. We began calling after 2 weeks and have only received a response that it was waiting for a driver. This has been going on for almost 2 more weeks now and no one will tell us anything. Multiple emails and phone calls are not being responded to by customer survive reps. or managers. We have no idea when his belongings will be delivered or if they will be delivered. The contract is under my name but the move is being reimbursed by DOD for my son. Thank you for any help you can provide. He is out there, now working, with no belongings.Desired Settlement: We would like his belongings delivered immediately - undamaged. Thank you again.

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] – [redacted] September 26, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through MovingClaims.net (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. As per Revdex.com terms and regulations,we respectfully request that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaint against.Thus will ensure a fair investigation for both the customer as well as thecompany. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading(contract) ü Order forServiceü Household GoodsDescriptive Inventory (both pickup and final delivery copies) ü Proof of anyfinancial transaction made with the Service Provider (receipt, bank statement,ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, Customer Service Department – BLUE LINEVAN LINES.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: providing all documentation requested by the company (zip file attached), including payment receipts, e-mail exchanges, timeline of events and associated job paperwork.

Regards,

Business

Response:

CompanyRespond to Revdex.com Case # 10236978 – Thomas Patrick Flatley October 1, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: 10236978 – Thomas Patrick Flatley Dear Revdex.com, As previouslyexplained, please understand we are more than willing to resolve thiscustomer’s complaints against our company. To ensure customer satisfaction wesimply asked the customer to cooperate by providing supporting information inorder for us to validate their claims. It is critical that this information isprovided to ensure a fair investigation and resolution for both the customer aswell as the company. Due to thecustomer’s apparent inability and failure to comply with our basic validationprocess, we were unable to formally investigate this matter. Sequentiallyunable to offer a suitable resolution. However, wetruly value our customers and take any complaints very seriously. In the futureshould the customer ultimately decide to comply and provide the previouslyrequested basic, necessary and required documents to validate a transactionwith the company, we will thoroughly investigate their claims immediately, inhopes of seeking resolution. In order tomaintain our high level of customer satisfaction, BLUE LINE VAN LINES is willing to compensate you $50.00 in goodfaith for any inconvenience that may have occurred during the process of yourmove. Upon yoursignature and return of this letter, a settlement check will be forwarded toyou at the address above. Kindly acceptour apologies for any inconvenience and we wish you the best in your newlocation! Very Truly, Customer Service Dept.

Consumer

Response:

I’m not sure how to enter this into the response record because there wasn’t a link, so hopefully you can include it:

I am not making a complaint at this time with regard to the cost and I also understand the variability of estimated delivery dates. What I AM complaining about is that NO ONE HAS BEEN ABLE TO TELL US WHERE OUR SHIPMENT IS FOR OVER A MONTH! Our items were picked up on September 2nd and despite a dozen attempts to find the delivery status throughout the month of September no one at Blueline customer service could tell us anything. We finally got a call on September 29th saying that our shipment left their facility in New Jersey on 9/26 and that it would be delivered somewhere between 9/30 and 10/2, and that the driver would call 24-48 hours prior to delivery to make arrangements. That time has come and gone and still no word from anyone. WHERE IS OUR SHIPMENT AND WHEN WILL IT BE DELIVERED? Who can we call that can actually give us information?