Blueline Van Lines

Review: I wired full payment to Blue Line on Monday December 1st for the full balance due on my account. I have not yet received the information necessary to pick up my good at a third party storage facility they will not tell me where my good start despite having comply with a request to wire full funds. I cannot get anyone to return my many calls or emails. They have confirmed receipt of wired funds. Per an email from [redacted] in Dispatch, goods were to have been released to me same day as wire receipt. Again, they have confirmed wire receipt for payment in full.

Time is of the essence and I want access to my items Asap.

Thank you, [redacted]Desired Settlement: I want full release of my goods today. I want to know the name, phone number, and location of where my goods are. I want them released to me today.

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] December 5, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [redacted] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. We respectfullyrequest that the customer submit copies of the contracts they have receivedfrom the company, they allegedly have had transactions with to determine andvalidate the company he is attempting to file his complaint against. Thus willensure a fair investigation for both the customer as well as the company. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Serviceü Household Goods Descriptive Inventory(both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, Customer Service Department – BLUE LINEVAN LINES.

Review: I have held off in writing up my review b/c I was waiting for my movingclaim I filed through their outside source to be cleared up. I just received their letter that they would be refunding me $64.00!I did not sign off on it.

I reported them to the FMCSA to find out Blue Line Van Lines (Rahway, NJ- Based out of Chicago, IL) andPlymouth RockVan Lines are not suppose to be conducting business!

I was only able to communicate with them through text messages and emails. Blue Line first under quoted us with a "binding estimate". They informed us they did not have to honor that estimate even though it was "binding." I attempted numerous times with talking to a live person. They were a day late to pick up our goods. I had to call several times to find out where they were on 2/24/15. They informed me their truck had to be repaired. If I did not call they would not have notified me.

2/25/15 they arrived in an unmarked box truck that was not large enough for our items Plymouth RockVan Lines). Did not arrive until 11am, finished at 6pm. We had to pay the deposit of the original bill of lading with a certified check as they requested in the amount of $2,551.68. In addtion, we were given a second bill of lading for a second truckload, which they required an additional $1,600.00 deposit. It was a higher amount b/c it wasn't on their original estimate. They bought our items to a warehouse to unload and came back that night in an unmarked truck. We had to pay a higher amount for the second truck. They required $3,527.50 wire transferred to their account in order to release our goods for delivery on March 2, 2015. I made numerous calls from 2/26-3/6/15 in attempt to straighten this out.

On 3/7/15 at 5pm I received notification they received payment, and would not respond to any of my calls prior to that. We were initially told a 50% deposit was needed to ship. Terms were changed to 70% deposit on us when our shipment was picked up at 10pm on 2/25/15. On 3/7/15 we were informed we had to pay 90%. On 3/9/15 I wire transferred $2,775.78 at their request or our goods would not be delivered. The final $1,000.00 had to be paid as a money order to the driver upon delivery. The original binding estimate we were given was $6,236.36. At the end of the day we had to pay $12,588.00 or they would not deliver our items, which was not until 3/12/15. Missing several boxes, as well as other large items. Some furniture damaged. Driver came with one helper to unload 3/4 of an 18 wheeler. The driver then hired 2 strangers on Plymouthwith out us knowing. I did not find this out until after they arrived. Hiring strangers, no background check, is not how a company should run a business.Desired Settlement: I would like Revdex.com to be aware of these companies practices. Blueline Van Lines has an office in Rahway, NJ, but when you wire money it goes to their Chicago, IL location. Plymouth Rock Van Lines is also affiliated with them.

I do not expect a complete refund for the entire move, but I feel there should be a large compensation way larger than $64.00 for the items we were missing, damages, the run around we received from this company and for the fact they totally underestimated us on purpose. You cannot offer a binding quote if you do not honor it. What exactly is the point than. That is where their scamming comes into play. I can understand being off $1,000-$2,000, but for the fact we had to pay $6,351.64 more is absurd! That is more money than our so called original binding estimate.

Review: I first contacted this company when looking for long distance moving companies back in July. They gave me the best quote. I made a deposit and scheduled a date for them to come pick up my things. They told me 1/2 was due upon pick up and the rest on delivery. Movers arrived on 7/28/14, barely spoke English, communication was difficult. I understand the items I told them I had took up more space than anticipated, & I'd have to buy boxes for things I didn't think needed boxing, I didn't expect to pay over $700 extra in extra fees, since I even left some large furniture items behind to try to compensate for the extra weight/room. I feel I was grossly under quoted on the phone, since I was assured that if I was a little over the estimate that it shouldn't be a big issue. Since I didn't have an exact address for them yet, but knew the town I'd be residing in, they told me they'd start to drive my things to [redacted] since I'd be giving my exact address for them soon. They said it could take up to 21 business days. Upon securing my apartment in [redacted], I called several times and left voice mail messages with my new address information. So after about 5 weeks passed, I contacted the company (after trying many times to get a live person) and asked where my things were. They said they didn't receive my address, that I'd have to fill out a long distance moving form which they emailed to me. It wasn't a PDF file, I couldn't email it back, so I printed it out and mailed it. After several more weeks without my things, I called again and was told since I have a high bill I'd have to make a payment before they'd deliver my things, but would now have to pay a lot more in storage fees. So I paid. It was supposed to be delivered today since I made yet another wire transfer to their account and had the rest of the outrageous balance in cash, but was told my wire transfer hadn't gone through yet. Now they want $650 more for holding up the delivery. This feels like extortion.Desired Settlement: I was only able to explain so much of this long story in the space above, but I tried my best to cover the most important issues. Mainly, I feel like I was taken advantage of, under quoted, and that they broke their 21 business day delivery contract with me since they NEVER told me I had to pay them before they'd deliver since I had a high balance. Then the storage fees they want from me when I thought my things were en route. Doesn't seem to make sense. I would like to be compensated for at least half of what I've paid them, since I've been horribly inconvenienced by not having my things for just about 3 months, sleeping on an air bed and using plastic utensils. My fiancee has lost income on artwork he has to sell that is still in the moving truck. I have tried my best to resolve the issue with the company, but they make it seem like my fault for not contacting them (I tried whenever I could!) and they keep wanting more and more money from me.

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] – [redacted] November 13, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: [redacted] Fax: [redacted]Email: [redacted] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. As per Revdex.com terms and regulations,we respectfully request that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaint against.Thus will ensure a fair investigation for both the customer as well as thecompany. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Serviceü Household Goods Descriptive Inventory(both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, Customer Service Department – BLUE LINEVAN LINES.

Review: The sales Rep [redacted] not only misquote the price for shipping all of my household goods from Penslyvania to [redacted]. It has now been more than one month since initial pick up. I have tried SEVERAL TIMES to reach either him or dispatch manager **, but no one will not return my calls. I have paid all fees associated with my shipment and want my things to be shipped right away.Desired Settlement: Delivery of household goods right away.

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] – [redacted] August 18, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. As per Revdex.com terms and regulations,we respectfully request that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaint against.Thus will ensure a fair investigation for both the customer as well as thecompany. Please provide the following supportive Documentsto your complaint (FRONT AND BACK): ü Bill of Lading(contract) ü Order forServiceü Household GoodsDescriptive Inventory (both pickup and final delivery copies) ü Proof of anyfinancial transaction made with the Service Provider (receipt, bank statement,ect) Be sure to presentcopies of any moving documents that may include written notations of damages,loss or and delays that were made by you at time of delivery (be sure to highlightsuch notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, Legal – BLUE LINE VAN LINES.

Review: Prior to accepting Blue Line Vanlines services, I asked if they accepted [redacted] card for payment. I was told yes. Then I accepted their offer of services. I then instructed them to charge full payment to my [redacted] card. The planned move is from Calumet City Illinois to [redacted]. I am currently and has been in [redacted] since the day arrangements were made. Everything seemed to be going smoothly up until yesterday Monday August 4, 2014. I spoke with a representative who informed me of something other than the initial agreement. I was also idly threatened that my belongings will be auctioned off if I don't comply with the new agreement to make a cash deposit into their business account. I didn't and do not have the cash on hand, this is why I asked if I could make payment using my credit card. This new found information sets me back from setting up residency properly in [redacted]. Please accept this as a formal complaint against Blue Line Vanlines Company for unbusiness like practices. I would like this issue resolved and my belongings delivered to me expeditiously.Desired Settlement: See aboveAny/All questions are to be directed to my attention via phone ([redacted] or e-mail: [redacted]

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] – [redacted] August 18, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] Dear Revdex.com, Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. As per Revdex.com terms and regulations,we respectfully request that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaint against.Thus will ensure a fair investigation for both the customer as well as thecompany. Please provide the following supportive Documentsto your complaint (FRONT AND BACK): ü Bill of Lading(contract) ü Order forServiceü Household GoodsDescriptive Inventory (both pickup and final delivery copies) ü Proof of anyfinancial transaction made with the Service Provider (receipt, bank statement,ect) Be sure to presentcopies of any moving documents that may include written notations of damages,loss or and delays that were made by you at time of delivery (be sure to highlightsuch notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, Legal – BLUE LINE VAN LINES.

Review: I called Blueline on Dec 1 or Dec. 2, 2014 to change my inventory and add a few items totalling approximately 200 cu feet. I was told that this met the 72 hour advance criteria and they would be added to my inventory. However, on the day of the move they were not added to the inventory list as promised. As a result I was charged overages of 50% ($1.85/cu foot). Thus I had to pay an extra $370 because my agent (Ron) failed to add this to the list. I am asking that my total bill be adjusted accordingly.

I followed their tedious claim procedures and they sent me a form letter that was completely unrelated to my claim (it talked about damages and loss) and offered a token $62. I followed their escalation procedure and received a second completely unrelated form letter with a slightly higher offer of $92. It appears they didn't even read my complaint and they certainty didn't investigate.

They claim all phone calls are recorded. If they want to investigate they can verify my claim. I expect to be reimbursed my $370 and probably should receive more given all of my time they have wasted.Desired Settlement: As per the agreement they overcharged me $370. I'm also asking for the $20 for notary fees for their burdensome (and irrelevant) claims procedure. I'm asking for to be reimbursed ($390).

Business

Response:

Wrong company...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Wrong company?

Wow! What can I say? BlueLine Vanlines has set up a complex set of partners that they work with. All of which seems meant to obscure their responsibility. I've attached the contract for this move. It is not signed because the agreement was done online but it shows I had made the initial payment. What more evidence would you like to see? Canceled checks? The full email chain of correspondence?

Regards,

Review: I am only half way through my move. After 4weeks of calling BlueLine for a deliv date I got [redacted] at one of their 3rd party dispatches. He said to email [redacted]. Since my email on October 14th, no one has contacted me.

On the 13th I got a call from a 1800 number threatening if I do not pay 70% of the balance in 24 hrs I will experience sever delays. I said fine, what’s the balance & est. deliv. She said she cant give a est. deliv until I pay 1st. I asked her to call me back with a deliv window & I will pay the balance. She did not call me back - Blueline is almost dare I say, holding my furniture hostage for no apparent reason.

I moved from [redacted] I 1st called [redacted] Moving. They came to my apt & gave a detailed quote & measured cubic feet. Their price was $4400. I found Blueline & spoke to a nice a salesman who quoted cheaper than [redacted] & said it would be very close b/c the quote from [redacted] was guaranteed & physically measured. The salesman from BLVL emailed me a manifest based off [redacted] list.

Move day: 80% of items were in the truck, the foreman tells me that the fridge, washer-drier were not on his list & that I am about $1000 over. I tried for 5hrs to get Blueline on the phone, when I reached the salesman he hung up on me. The foreman told me if I wanted my appliances, I need to remove stuff off the truck if I don’t want pay more. I was forced to leave 1mattress, tent poles & canvas, 2night tables, box spring & frame on the curb – their value is well over $1,200.

I had to give an extra $200 in cash because I was over in cubic feet “measured” by the frame of the truck. I bought crew dinner, offered the foreman $100 tip then he cursed at us & got in our face like he was going to hit my husband, screaming we owe him 10% tip ($400). Out of fear of being hit, we gave him another $200, total of $300 tip. He told us we need to giver another 10% tip on deliv.

Now we are left with a bill that is much higher than quoted & no delivery date!Desired Settlement: 1) A DELIVERY DATE 2) PHONE CALL - ANY COMMUNICATION. 3) Come to a financial agreement of what is due, taking into account the botched manifest (charged for the arbitrarily inflated cubic feet) and items I had to leave behind and the money I had paid upfront and in cash to the movers. 4) That my move not be held "hostage" by the delivery men demanding an additional 10% tip ($400) - I paid them $300 at pickup after they started yelling at me when I gave them $100. 5) I want to see a breakdown of what I have paid because I believe I have paid between cash on the moving day and my deposit, over 70% of the move. 6) I had my lawyer call [redacted] on 10/17/14 to explain our situation. He said that he would escalate it & someone will call my lawyer back – & to this day, no calls to us or my lawyer.

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] – [redacted] October 21, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] Dear Revdex.com, Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. As per Revdex.com terms and regulations,we respectfully request that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaint against.Thus will ensure a fair investigation for both the customer as well as thecompany. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading(contract) ü Order forServiceü Household GoodsDescriptive Inventory (both pickup and final delivery copies) ü Proof of anyfinancial transaction made with the Service Provider (receipt, bank statement,ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, Customer Service Department – BLUE LINEVAN LINES.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Good evening. This complaint is not resolved. I didn't respond as I forgot to response to the email complaint. I will file another

Regards,

Business

Response:

Dear Valued Customer,Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn’t received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues. To start your claim/complaint process, please go to the website [redacted] When entering our site, click on the >>> Filing a Claim <<< tab and register your claim information. Please have your full name as it appears on the bill of lading (Contract), the legal name of your service provider (Moving Company), your order number or move confirmation number, an email address, and a valid phone number where we can contact you. Upon receiving your information online, a Claim Acknowledgment Confirmation Notice will be sent to you via email, confirming that your claim/complaint has been received and entered to our electronic system. Note: Please make sure to check your junk or spam folders for our email confirmation. Filing Limitations: A claim for Loss, Damage, Delay or Overcharge must be registered in writing or electronically with your carrier (through us) within 9 months of delivery for international or interstate moves or within approx. 15-90 days for local or intrastate moves depending on your local state regulations. You MUST check on the back of your Bill of Lading for the correct time limit to file a claim or you may contact your carrier directly to inquire about the time limit. Federal regulations allow up to 120 days for claims to be offered settlements or denied. If the investigation of a claim requires additional time beyond the 120 days, an extension notice must be provided every 60 consecutive days, until a claim settlement has been offered or denied in writing to the customer. NOTE: Per federal regulations, you are allowed to file a claim only once. No additions will be accepted at a later time than the date your claim has been received in our office or posted online. Please make sure to fully inspect your shipment properly prior to filing your claim so that all of your issues will be fully investigate and respond in writing with a fair resolution. Dispute Process: If you are not satisfied with the settlement offer made on behalf of your carrier, you must send your dispute in writing to [email protected] or you may mail your dispute along with any supporting documents to[redacted]. A Dispute Receipt Acknowledgement Notice will be sent to your email on file or via mail. At that point, your file will be reviewed by a senior adjuster. If any adjustments are due, or if no adjustments can be offered, you will be notified in writing. If the final resolution is not accepted you may request to proceed with Arbitration.Arbitration program: All customers have the option to request arbitration through your carrier’s Dispute Settlement & Arbitration Program. The specific details of your carrier’s Arbitration Program are different and will be provided upon request and once the claim process is completed as required by law. All carriers have the right to try and settle a claim directly with their customers prior to proceeding with arbitration. Unless a claim has been filed and a resolution has been offered, no arbitration can be offered.Always at Your Service!Customer Service - [redacted]Toll Free: [redacted] =============================The information in this e-mail (including attachments, if any) is considered confidential and is intended only for the recipient(s) listed above. Any review, use, disclosure, distribution or copying of this e-mail is prohibited except by or on behalf of the intended recipient. If you have received this email in error, please notify me immediately by reply e-mail, delete this e-mail, and do not disclose its contents to anyone. Any opinions expressed in this e-mail are those of the individual and not necessarily of our company.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

its all lies. attached is a timeline of the most recent 5 days of correspondence. I have been waiting for delivery now since sunday. they said I was not ready to accept and charge me another $700. meanwhile the truck driver and customer srevice reps [redacted] and [redacted] said and its recorded that its evident the driver is not ready to make a delivery. so I reject paying this $700 even though I need too pay because its my only chance to get delivery. they say pay and make a claim afterword but the best thing is the claim company they give you is owned by blue line van lines. so who am I claiming with ?? I eas contact by [redacted] on [redacted] and she too is having same problem. even the second attachemnt here show that the extra charges for increase cubic feet on pickup was ernorous based on the contract. you can see right here that in bold red and underlined it says that the price is firm and is based on ACTUAL INVENTORY and NOT CUBIC FEET. meanwhile I was charged cubic feet. so I just want my items. I want all of them and I want a delivery date. I have now lost 4 days of income beacuse every day they say delivery it never comes and [redacted] is no where to be found. [redacted] said he has been tryihng [redacted] all day and he too cannot get a hold of her. so if no one can reach anyone what do we do? their responses are lies. I can literally write a horror movie about this experience. I just want someone to give me an answer. no one is capable of doing so. not even the customer service department. just read the timeline

Regards,

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] November 6, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] Dear Revdex.com, As previouslyexplained, please understand we are more than willing to resolve thiscustomer’s complaints against our company. To ensure customer satisfaction wesimply asked the customer to cooperate by providing supporting information inorder for us to validate their claims. It is critical that this information isprovided to ensure a fair investigation and resolution for both the customer aswell as the company. All of our binding transportation quotes provided by our relocationrepresentatives are based on information given by customers prior to move datewhich consists of a total volume to be shipped. Upon receiving thisinformation, a binding & guaranteed transportation cost is provided to thecustomer specifying and detailing services to be rendered, with customerapproval to Order of Service via Electronic Signature confirming theinformation provided is true and accurate. Our records clearly show that due to additional services requested by thecustomer and rendered by BlueLine Van Lines on the day ofthe pickup, consisting of additional inventory/volume (Please see customerattached household goods inventory list signed and dated by him) to be shipped and Packing Supplies to beused, additional charges were made to their account. The total Transportationcost for the relocation was reconfigured according to their new requirements atthe time of pickup date PRIOR to loading. (Please see customer attachedarticles signed and dated by him). Please Note that on the confirmation call from Blue Line Van Lines (ConfirmationDepartment) one day prior to pick-up date, there was NO mention made by thecustomer of additions or changes to the account. Unfortunately, this also put us in the position that we had to scramblefor available space already reserved and agreed for our deliveries so we couldsend the shipment in its entirety, which exceeded in volume and left usstruggling to make additional space arrangements on our vehicle (s), which wasnot part of our original contractual services. Furthermore, asper Revdex.com terms and regulations, werespectfully requested that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaintagainst. Pleaseunderstand that we always try to be as clear & upfront as possible withcustomers prior to their move date to avoid any unforeseen surprises. We canassure you that if the customer had read & comprehended the company terms& conditions prior to fully signing and agreeing to them, we would not bein this situation. Last, in orderto maintain our high level of customer satisfaction, Blue Line Van Lines iswilling to compensate you $75.00 in good faith for any inconvenience that mayhave occurred during the process of her move. Very Truly, Customer Service Dept.Blue Line Van Lines

Review: I contracted with Blueline Van Lines on Sept 14th for a move from [redacted] to [redacted] on Oct 14 or 15 (they needed a two day scheduling window.) I was told by the clearinghouse salesman repeatedly that they were a local company, which they are not. About a week from the move I started to get nervous because no-one had called to do the follow up inventory with me. I started calling and this started the called [redacted] Ph: [redacted]the salesmen who sold and was transferred to dispatch Ph: [redacted] or [redacted] Dispatch couldn't tell me a pick up time and kept sending me to the [redacted] number which is a recording. That entire week no-one could tell me a move time & date, they just kept saying "don't worry about it, someone will call the day before. Finally at 6:11pm on Monday Oct 13th less than 12hrs before a possible move I received an email form [redacted] Monday, 10/13/2014

HI [redacted]-

I have been trying to reach you all day. We would like to know if we can push your pick up to Friday the 17th. This will allow us to give you a faster, more expedient service. We can do your delivery the same day. If we do in the next 2 days, delivery may take up to 10 business days. Please call me at [redacted] or email me asap.

Sincerely,

Paula

Relocation Manager

Blue Line Vanlines

The first line of that email is a blatant lie! I have phone and email records that this email was her first attempt to contact me at 6:11pm, I had been calling customer service all day on Monday and I called her immediately after receiving this. She said she would talk to her supervisor about making sure Wednesday would work and she would call me back, SHE DIDN'T CALL BACK so I called her again that evening and she said her supervisor DIDN'T SAY NO it must be okay. She promised me a call Tuesday evening between 3pm-6pm and SHE NEVER CALLED. I left repeated messages throughout Tuesday afternoon and evening (and emails) but have had no response from [redacted] since Monday.Desired Settlement: Refund the deposit amount of $454.25

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] October 19, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. As per Revdex.com terms and regulations,we respectfully request that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaint against.Thus will ensure a fair investigation for both the customer as well as thecompany. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading(contract) ü Order forServiceü Household GoodsDescriptive Inventory (both pickup and final delivery copies) ü Proof of anyfinancial transaction made with the Service Provider (receipt, bank statement,ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, Customer Service Department – BLUE LINEVAN LINES.

Review: • Job was quoted at 1016.19, but the FINAL bill was 4600$. No invoice was ever given. Even though a “discount” of 1600 was offered, I ended up paying 2031! I successfully disputed an additional 1500 charge on my credit card.

• I was NOT informed that the total bill for the move was 4600 until AFTER the truck was loaded. NO initial inventory\estimation was given. I had then to decide whether to pay this usurious and unreasonable fee or cancel the move on the spot, stay in my apartment for another month, and find a new mover. This caused me incredible stress and upset, and essentially forced me into a decision that cost me a months worth of rent (and more) that I had planned on saving by moving out on the 1st. This was why I had specified this expectation twice during initial interviews.

• Upon arrival, the contractors began wrapping every piece of furniture until I stopped them. I was informed the charge per roll of tape was 4 dollars and change per roll. I neither requested said service nor was I advised as to the costs of this service until I asked – after the wrapping had already began. Another attempt to inflate my bill.

• Team was late on day of pickup; they arrived at approx 6:25PM. Loading ended at approx. 9:25PM. This made the agreed-upon requirement of a one-day move impossible. Also, this lack of punctuality forced me to make alternate and last minute provisions for my (and my pets) sleeping arrangements. Another frustrating annoyance.

• Team arrived late on day of delivery; arriving at approx 4PM.

• Team swept truck out at each location, leaving significant debris behind. In both cases I was forced to go out, manually pick up, and discard their garbage. I am still picking up garbage at my new home.

• I have received NO receipts, and the inventory-related documentation left with me is illegible!

• A number of items arrived damaged, even that which was wrapped by the movers (against my wishes.)

• The formula the foreman used to generate my final total waDesired Settlement: Cash and an apology

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] – [redacted] September 12, 2014 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690 Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please notethat BLUE LINE VAN LINES is morethan willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. As per Revdex.com terms and regulations,we respectfully request that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaint against.Thus will ensure a fair investigation for both the customer as well as thecompany. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading(contract) ü Order forServiceü Household GoodsDescriptive Inventory (both pickup and final delivery copies) ü Proof of anyfinancial transaction made with the Service Provider (receipt, bank statement,ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. We strongly believe that with mutualconsideration we can easily reach an understanding and keep the relationshipbetween all parties in good standing. Very Truly, Customer Service Department – BLUE LINEVAN LINES.