BluePay Processing, Inc.

Horrible experience!! They were very nice at the beginning when they wanted your businessThe problems started when we had credit card Freud with our machineWe swiped the card and they AUTHORIZED itAfter few weeks, we get a letter that the transaction was fraudulent and claim that they "suggested" that we have a CHOICE of changing our machine to a machine that takes the chip cardIf we do transactions on the old machine, they APPROVE it, but there might be a chance that they won't honor itThe bank took funds from my accountIt was an investment of $for the machine, and we would be protectedThey claim that they emailed me, which I looked and never saw the email, and they put it in my statement
Furthermore, I just found out that they took $from my account every month since for complianceAll I had to do is go to my account and take a surveyNo one told me to do itAgain, they put it in an area that no one reads
Try to contact Bluepay..they route you to First Data operators, and most times, they can't get Bluepay operators
If you are looking for personal company that takes care of you and your needs, this is not your companyI switched to a local company that I will get a phone call if something happened, and I received a chip machine for free, and better rates

Initial Business Response /* (1000, 10, 2015/04/24) */
Thank you for the opportunity to address Ms***'s concerns
We apologize for the inconvenience associated with the download of your terminal
We will credit the $fee in questionThat fee will be refunded next
week
If Ms*** requires service in the future, we would welcome the opportunity to work with her by finding a solution that will fit her needsWe wish her all the best
Sincerely,
BluePay Processing

Thank you for the opportunity to address Ms. [redacted]'s concerns. Ms. [redacted] signed a merchant agreement with BluePay on January 9th, 2016. Ms. [redacted] agreed to the terms and conditions of the agreement at that time. The three year term is clearly disclosed in the BluePay Merchant Agreement. Ms. [redacted] did...

contact BluePay several times. On each occasion, our records indicate that her questions or concerns were addressed in a professional and thorough manner. Each situation was resolved successfully. BluePay has representatives available at all hours to address anything our customers need assistance with. Ms. [redacted] was not signed to a lease and was not provided with a credit card terminal. She was provided with a BluePay gateway account and a free mobile swipe reader. She has been charged for no equipment. If Ms. [redacted] is being charged for a two year lease, it is not associated with this account. Perhaps that lease is associated with an unrelated merchant account from another provider. Ms. [redacted] has been charged no fees for equipment and no termination fee. No refund is in order. None of the statements made in her complaint have been found to have merit. Her account was closed on June 11th at Ms. [redacted]'s request, as she advised us that her business was closing. We consider this matter resolved.  Sincerely,  BluePay Processing

Thank you for the opportunity to address Mr. [redacted] concerns. We apologize for any inconvenience associated with the $10.00 fees in question. The account was closed in November of 2015, but these fees were being charged erroneously between November 2015 and April 2016 as a result of a clerical...

error in our billing system. We have issued a refund for the $180.00 in fees and the $31.00 stop payment fee. Please accept our apologies and this confirmation that the account has been closed and the fees will not be charged again. We wish Mr. [redacted] all the best.  Sincerely,   BluePay Processing

Initial Business Response /* (1000, 5, 2015/07/24) */
Thank you for the opportunity to address Mr. [redacted]'s concerns.
During a review of the activity being processed through Mr. [redacted]'s account, risk factors were identified that required us to close the account. Mr. [redacted] generated volume and...

transaction amounts far in excess of the amounts he had requested on his original application. BluePay requested support for the volume in question in an attempt to work with Mr. [redacted] and accommodate the activity, but he was not able to provide sufficient support.
The security reserve in question can be reviewed no earlier than 30 days from the termination of the account, which would be on or near August 20th, 2015. We will review the account for dispute activity and determine if any of the reserve is eligible for release.
We will work with Mr. [redacted] to resolve the situation.
Sincerely,
BluePay Processing
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am grateful yet not satisfied with everything said. I supplied every invoice and bank statement that was asked of me. All invoices were on items delivered except one which was pending (in which I supplied tracking) and has since been delivered. I even offered to send in our license.
Once again, I understand the risk stand point but whats the point in asking my company to show these invoices, customer signatures and bank statements if when do supply (i supplied items within 24 hours, while on vacation with my family out of state) them (all that were request, which seemed to be random selections), it doesnt make a difference.
If Blue Pay agrees to honestly work with me, we'd like them to show us, not tell us. They requested our items for review and we showed them action. Right now, its like we are being told that our funds are being held and to just call and check up on them.
We are certain that one chargeback hasnt been initited on any if our reserve, let alone over $13,000 worth. We ask to be shown action. If we need to call, we'd not only like a date, but a name. Someone who isnt going to treat our phone call like day one, saying we need to call back in 90 days or another delay. Someone who will be familiar with Blue Pay saying that they will work with us.

Final Consumer Response /* (2000, 25, 2015/09/30) */
From: [redacted]@executiveorderclothing.com (mailto:[redacted]@executiveorderclothing.com)
Sent: Wednesday, September 30, XXXX XX:XX PM
To: [redacted] ; [redacted]
Subject: Re: [redacted] vs. BLUEPAY PROCESSING, INC Case# : XXXXXXXX
This is e-mail is confirm that our Business has received the Funds from BluePay today (September 30, 2015).
We thank your Office for its diligence as well as the hard effort you've put in as well! Thank you.
Sincerely;¬¬¬¬
[redacted]¬¬¬¬
Owner¬¬¬¬
XXX-XXX-XXXX¬¬¬¬¬
XXX-XXX-XXXX¬¬¬¬¬
[redacted]@ExecutiveOrderClothing.com¬¬¬¬

Thank you for the opportunity to address Mr. [redacted] concerns. This complaint was originally generated in 2015, but not accurately associated with BluePay’s primary Revdex.com account, so we are happy to address this issue now. This matter was resolved in September of 2015 when BluePay issued a refund for...

the $4,000 transaction in question as a result of Mr. [redacted] refusal to provide verifiable support documentation. The refund offset the funds on hold and his merchant account was closed.   Sincerely,   BluePay Processing

Complaint: [redacted]
I am rejecting this response because:it is false an I have receive no communication. My 3rd party insurance, Riskified approved every transaction you claim is in question. You refunded the customers because I told you to as I was. It going to allow you to hold my funds for 180 days. Your company is known for these scams of holding funds. One order was shipped prior to you finally stating (after over a week of approving and accepting these sales) they were under review. I am demanding you release my funds immediately. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/07/23) */
Thank you for the opportunity to address Ms. [redacted]' concerns.
Ms. [redacted] established an account in February of 2014. The account was assessed monthly fees of $42.95 in March and April of 2014. One of the $42.95 fees was returned from her bank...

unpaid.
If Ms. [redacted] can provide a copy of the correspondence from the sales representative, then we could refund fees that were assessed.
The secondary review that resulted in the closure of the account was unrelated to the fees that were unpaid. Additional risk factors were identified that resulted in the account being terminated.
Fees associated with web development are the responsibility of Ms. [redacted] and are not eligible for discussion.
Sincerely,
BluePay Processing
Initial Consumer Rebuttal /* (3000, 8, 2015/08/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was charged when the account was supposed to be on hold . so not only was I charged but I also was charged nsf fees from my bank as a result of not having the money in my business account when blue pay unlawfully charged my account. regarding my account being closed for "additional" risk factors these "risk" factors still have not been disclosed to me to date, what was the "risk?". I was approved by blue pay in February 2014 and not until I was approved did I hired and pay a developer to design my site around blue pays set up. then for no known reason to me just shut my account down? no reason given other than "risk" ? I had not even had the opportunity to use the system yet but yet I was a risk? why was I not determined to be a risk when I applied 2 months earlier? I provided all the data blue pay needed to determine if I was eligible then once I was approved I hired and paid a developer to set my website up. I am out of money because they gave me a false approval. the email exchange from blue pays representative halona jacskon is below. she clearly states she put the account on hold. I also provided blue pay with this email and they did nothing, read from the bottom up.
From: [redacted]@hotmail.com
To: [redacted]@bluepay.com; [redacted]@bluepay.com; [redacted]@bluepay.com
CC: [redacted]@financemyhair.com
Subject: URGENT TIME SENSITIVE MATTER- XXXXXXXXXXXXXXXX - Finance My Hair.com
Date: Mon, 16 Jun 2014 17:23:07 -0700
XXXXXXXXXXXXXXXX - Finance My [redacted]
We were notified of our acceptance with blue pay on 2/25/14 .Per our conversation and emails beginning 4/10/14 . you were going to find out why my account is being charged even after the fact you stated you already placed my account on seasonal hold. I expressed to date that know one has contacted me regarding this matter and it has been over 2 months to date. It was also requested that the charges be credited back into our account and not charged until we launched in which you assured me of this matter being resolved. Halona on 4/26/14 I contacted you again expressing my concerns for invoicing charges .There were no returned phone call or follow up emails in regards to this matter. You then answered my email on 4/28/14 with reply verbatim "Good morning, I'm just seeing this. I will contact Merchant Services again. I spoke with someone before and they said they would call you, but I'll contact someone else in Merchant Services. ". from that point I didn't hear anything else from you nor Blue Pay Merchant services, therefore I contacted you again on 5/6/14 to tell you I still haven't received any contact from anyone from blue pay to date .You then replied on 5/06/14 you will contact them AGAIN .On 5/13/14 I emailed you to notify you of my account being charged once again even after the fact you assured me that my account was on hold. you then replied on 5/15/14 stating "I apologize I thought my email was sent to you. I contacted Merchant Services and put a request to put a hold on the account from [redacted] 13th and for your account to be active again in 6 weeks". I then contacted and expressed to you that you assured me my account was on hold previous to 5/13/14 and why is it now just being requested as of 5/13/14 , you stated you already requested the hold previous to that date just 5/13/14 was the date you contacted merchant services again to place hold on my account.I contacted you again on 5/18/14 and 5/30/14 and still to this date 6/16/14 this issue haven't been resolved.I have our email exchanges and the seasonal hold according to the risk department was not put on until later even though you told me it was put on our account initially from the beginning. I take my business VERY seriously and this is putting me in a compromising situation and could even ruin my chances of doing business with other vendors. It is not acceptable to ignore numerous emails and let issues go unresolved for months. You are telling me it takes weeks at a time to get answers and in the meantime with no answers from you my account gets terminated . all of this could have been avoided had you made sure the corrections were made in the account once you were made aware. If this is no fault of your own please refer me to the party that dropped the ball so we can get this issue resolved at once.
just as an FYI - less than 5 minutes you and I got off the phone Blue Pay sent me a termination of services because they said they were not able to collect funds from my account even though it is supposed to be on hold ???

I am concerned that the company is not taking my request seriously and has ruined the future of my business. I do not plan to let this go until I get answers! This is my future that is being played with.
It needs to be made known to Risk Management immediately, that my account not being active is of no fault of my own. I stopped putting money in my business account because you did not make sure my money was secure before my launch date as I was told it would be secure. I do not want to find my business name on any tmf list due to Blue Pays negligence. In addition to money being taken from my business account that was not supposed to come out I have paid thousands to a web developer to build my site around blue pay structures. Now if I have to rebuild that is more money I lost because of the negligence of Blue Pays internal staffs failure to code and notate my account correctly.
SEE BELOW EMAIL EXCHANGES ( THERE ARE MORE EMAILS IF NEEDED)
Date: Fri, 16 [redacted] 2014 23:39:35 -0500
Subject: Re: withdraw on my account
From: [redacted]@bluepay.com
To: [redacted]@hotmail.com
I requested before to have your account on hold before. I contacted Merchant Services again on the 13th.
On Friday, May 16, 2014, Tyler [redacted] wrote:
Halona,
Did you get my below email?
From: [redacted]@hotmail.com
To: [email protected]
Subject: RE: withdraw on my account
Date: Thu, 15 [redacted] 2014 17:05:03 -0700
I thought you said yoy already put a hold
On it? It was just now put on hold as of may 13th?
Date: Thu, 15 [redacted] 2014 17:00:59 -0500
Subject: Re: withdraw on my account
From: [redacted]@bluepay.com
To: [redacted]@hotmail.com
I apologize I thought my email was sent to you. I contacted Merchant Services and put a request to put a hold on the account from [redacted] 13th and for your account to be active again in 6 weeks.
On Thu, May 15, 2014 at 4:59 PM, Tyler [redacted] wrote:
Halona,

[redacted] I get an update? 6 weeks from today my site should be active

From: [email protected]
To: [email protected]
Subject: RE: withdraw on my account
Date: Tue, 13 [redacted] 2014 11:49:13 -0700
They can turn it back on in 6 weeks from now. Will they credit my account back?
Date: Tue, 13 [redacted] 2014 11:42:50 -0500
Subject: Re: withdraw on my account
From: [redacted]@bluepay.com
To: [email protected]
I will contact Merchant Services to inquire about it. When would you like the account to be turned back on? What is the status with your website as well?
On Tue, [redacted] 13, 2014 at 11:32 AM, [redacted] wrote:
Halona,

I just got ANOTHER invoice. I thought you put my account on hold? Can you please tell me how I am being charged if my account is on hold?

Date: Tue, 6 May 2014 18:31:23 -0500
Subject: Re: withdraw on my account
From: [redacted]@bluepay.com
To: [redacted]@hotmail.com
No problem. I will contact the Merchant Service department first thing in the morning.
On Tuesday, May 6, 2014, [redacted] wrote:
no specific time , just would like a return call
Date: Tue, 6 [redacted] 2014 16:38:26 -0500
Subject: Re: withdraw on my account
From: [email protected]
To: [redacted]@hotmail.com
Okay I will contact them again so we can get clarification on this. What is your availability today and tomorrow?
On Tue, [redacted] 6, 2014 at 4:25 PM, Tyler [redacted] wrote:
yes, but I was old testing was of no charge
Date: Tue, 6 [redacted] 2014 16:08:06 -0500
Subject: Re: withdraw on my account
From: [redacted]@bluepay.com
To: [email protected]
Did you run a test transaction?
On Tue, [redacted] 6, 2014 at 4:02 PM, [redacted] wrote:
Halona,

You said we were on hold until our site is up an running, I was also told that the charge was transaction and there have not been any transactions, so not understanding why we are being charged?

Date: Tue, 6 [redacted] 2014 15:50:27 -0500
Subject: Re: withdraw on my account
From: [redacted]@bluepay.com
To:

Thank you for the opportunity to address Mr. Jiang’s
concerns. It appears as though there was some confusion regarding the type
of account Mr. [redacted] was looking to establish. We apologize for any miscommunication. The merchant account that was established has been
deactivated, and all fees that...

were assessed were refunded to Mr. [redacted] on November
3rd .We wish Mr. [redacted] all the best and welcome the opportunity
to work with him in the future. Sincerely, BluePay Processing, LLC

Initial Business Response /* (1000, 6, 2015/08/02) */
Thank you for the opportunity to address Mr. [redacted]'s concerns.
Unfortunately, none of the contact information provided by Mr. [redacted] matches to any account in our database.
We will need the name or the business that we maintain an account...

for or the Merchant ID number in order locate the account in question, review the situation, and resolve the matter.
Thank you.
Sincerely,
BluePay Processing
Initial Consumer Rebuttal /* (3000, 8, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I have receipts from Blue pay where the transaction was approved. I have the transaction ID for the last three payments that were drawn on our account.I don't know if this will help . The merchant was [redacted] in St. Joseph, MO. Second Harvest has closed the account with BluePay due to problems like this, but I would think they would still be in the system.
Transaction IDs are as follows :
XXXXXXXXXXXX
XXXXXXXXXXXX
XXXXXXXXXXXX
Final Business Response /* (4000, 10, 2015/08/14) */
We appreciate that Mr. [redacted] has provided more detail. Mr. [redacted] does not maintain an account with BluePay. He is a customer of one of BluePay's merchants.
Mr. [redacted] did attempt a total of five donations in the amount of $25.00 each. The most recent donation on 07/15/2015 was successfully processed and paid to the merchant. The donations prior to that were refused and voided due to settings on the payment gateway that were established by the merchant involved. The four $25.00 donations that were voided were not billed to Mr. [redacted].
No error has occurred in the processing of these donations and no refund to Mr. [redacted] is warranted.
Thank you.
Sincerely,
BluePay Processing
Final Consumer Response /* (2000, 12, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After researching our statements, the donations were not charged to our account. Thank you for helping us resolve this matter.

Our original response remains accurate. The merchant account in question has subsequently been closed a result of our review.  We consider this matter resolved, and we wish Mr. [redacted] all the best.  Sincerely, BluePay Processing

This complaint was originally generated in 2015, but not accurately associated with BluePay’s primary Revdex.com account. This matter was addressed with Mr. Meshanko in September of 2015 to his satisfaction. The account has remained open and active since then. Thank...

you.  Sincerely,  BluePay Processing

In our previous follow up to this complaint from March, we indicated that the remaining balance of $100.37 was being released. That amount was released on March 15th, 2017. On March 17th, that release was returned to BluePay due to a closed bank account. A check was then mailed to Ms. [redacted] for...

the remaining balance. She should have received that before the end of March.  The previous reply is included below for reference, including detail on how the balance is currently $100.37.  Thank you.  Sincerely,  BluePay Processing Previous Reply:  Thank you for the opportunity to address Ms. [redacted] follow up concerns.    Two of BluePay’s Risk Analysts spoke to Ms. [redacted] a total of four times between February 6th and 7th to explain the review that was being conducted. Those conversations are documented on her account.    Ms. [redacted] processed a total of seven sales for $1,245.95. Six of those orders were not delivered, resulting in refunds of $1,071.70. The balance of $174.25 was reduced by fees. The breakdown is as follows:    Total Sales $1,245.95  Total Refunds ($1,071.70)  Daily Discount Transaction Fees ($44.64)  Monthly Fees for January & February ($29.24)  ======================================  Balance $100.37    The balance of $100.37 will be released today in order to resolve this matter definitively. Ms. [redacted] should see the deposit by the end of the week.

Mr. [redacted] did contact BluePay several times in September and October of this year. Each time, his concerns were addressed by our Merchant Services Team.The October 14th fee of $25.40 that he has referenced was credited to the same bank account on 11/04/2015. The excellent service that has been provided directly contradicts his inaccurate assessment of our business. BluePay remains completely committed to providing outstanding service to all of our customers.  BluePay Processing

Thank you for the opportunity to address Mr. [redacted]'s concerns. While there was no contact recorded between BluePay and Mr. [redacted] between August 2014 and February 2016, it does appear as though his account had been inactive and disabled for use after October 2014. As a result, the monthly billing...

of PCI non-compliance fees that were billed to Mr. [redacted] directly from BluePay between November 2014 and February 2016 will be refunded. Sixteen charges of $39.95 will be credited for a total refund of $639.20. We apologize for any inconvenience, and we wish Mr. [redacted] all the best.  Sincerely, BluePay Processing

Initial Business Response /* (1000, 5, 2015/07/10) */
Thank you for the opportunity to address Mr. [redacted]'s concerns.
The account for Xumaa.com was established in May of 2012. The account was used periodically.
Mr. [redacted] contacted us in May of 2013 regarding a sale that had been processed....

We made a proactive outbound service call in February 2014.
In June of 2014, Mr. [redacted] contacted us to cancel his account. We instructed him to provide us with a written request, which we never received.
In March of 2015, Mr. [redacted] again initiated a cancel request, which we did receive. We have terminated the account. However, some additional fees were charged after closure in error.
We are crediting all fees assessed after March 2015. Mr. [redacted] will see credits totaling $219.75 deposited early next week.
We apologize for any inconvenience throughout this process.
Sincerely,
BluePay Processing
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When Signed up for the Credit card processing via Blue-pay, It was told to us that if the account does not maintain a cretin amount deposited through blue-pay or not being used, the account will be closed, We needed blue-pay to process online payment for a minimum of 60 -70 days. The agent assured as that after 90 day if there we no transaction or not enough transaction to satisfies or justifies the fees on the account, it will be automatically closed. In the 3 years period, blue pay was charging us three fees every single month, $39.99, $10.00, $40.00, respectively. Each and every month. We occurred over $3000.00 of charges to Blue-pay without processing anything through them. That was just monthly fees charge to our account. There were 2-3 processes done in the first month and one of them was a charge back for some reason. We have exhausted the times we tried to reach to them. After the first 90 days, we reached out and asked to cancel it, They said the account will be canceled and will not be charge any longer, however, we were still being charged, we called again and requested the account to be cancelled, they notified us that they will need a letter in order for them to cancel our account and reverse the charges, and it was not cancelled, we reached out to our bank to block blue-pay from drafting the fees from our account, our bank notified us to take it with blue-bay as we know the merchant, in 2014 we sent them a letter to cancel our account and request more information, yet it was never send or mailed to us. In 2015 we sent a letter and asked for a manager to review the account and demand for the letter to be processed, they notify us that the letter was received, however, again the account was not closed, our attorney contacted them and notify them that they will need to close the account immediately or else he will take legal action, at that moment, they notify us that it was a computer error and willing to reverse only $219. This is not acceptable, we demand the full refund, there services was not used, we request and full 3 years statements to verify that the account was used, Only charges were are the fees that Bluepay was charging to our account.
Final Business Response /* (4000, 9, 2015/07/13) */
At no time would Mr. [redacted] have been informed that his account would be automatically closed after 90 days of inactivity.
Once a merchant account is established, that account remains open until a customer notifies us that it is no longer needed. The level of usage does not affect the functionality of the account. All accounts remain open and active and ready for use, resulting in standard monthly fees.
Monthly PCI non-compliance fees are charged to customers who have not completed the required steps to ensure compliance with card data security standards. We are always available to assist merchants with this process.
Mr. [redacted] claims his account was used for only a limited time, but there was active use of that account on six separate occasions between May of 2012 and October of 2013. BluePay will not question the frequency of use, as account usage can vary dramatically depending on a number of circumstances associated with particular business models. We will maintain that account in a state that is ready for use at any time.
In June of 2014, Mr. [redacted] contacted us to cancel his account. We instructed him to provide us with a written request, which we never received. In March of 2015, Mr. [redacted] again initiated a cancel request, which we did receive.
We have never received anything from Mr. [redacted] that would support his claims about statements made to him by our sales team regarding automatic closure of his account due to inactivity. If any such correspondence exists, we would need to review that.
We are willing to assist Mr. [redacted], but we cannot issue refunds of fees associated with an open account that wasn't being actively used.
Sincerely,
BluePay Processing

From:[redacted] [mailto:m[redacted]@bluepay.com]Sent:Tuesday, March 14, 2017 12:04 PMTo:Customer Relations <[email protected]>Cc:[redacted] <[redacted]@chicago.Revdex.com.org>Subject:Response to Complaint [redacted]Thank you for the opportunity to address Ms. [redacted]’s follow up concerns.Two of BluePay’s Risk Analysts spoke to Ms. [redacted] a total of four times between February 6thand 7thto explain the review that was being conducted. Those conversations are documented on her account.Ms. [redacted] processed a total of seven sales for $1,245.95. Six of those orders were not delivered, resulting in refunds of $1,071.70. The balance of $174.25 was reduced by fees. The breakdown is as follows: Total Sales$1,245.95Total Refunds($1,071.70)Daily Discount Transaction Fees($44.64)Monthly Fees for January & February($29.24)======================================Balance$100.37The balance of $100.37 will be released today in order to resolve this matter definitively. Ms. [redacted] should see the deposit by the end of the week. We wish her all the best. [redacted]

Initial Business Response /* (1000, 5, 2014/11/23) */
Good Afternoon,
This matter is being reviewed and will be resolved by 11/24/2014.
We appreciate your patience.
Sincerely,
BluePay Processing
Initial Consumer Rebuttal /* (3000, 8, 2014/11/29) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
My issue was not resolved one bit. This company has not made any attempt to contact me or refund me the bank bounce charges. This company has illegally charged my account many times for services I never purchased. They told me 2 times before that they would not charge my account to only find out they even charged more to my account the following months, the charges doubled. I think there process is sneaky and if it were not for my bounce fees, this company may have gotten away with getting more money out of my account.
After continuous phone calls and emails, they did finally refund what they took out, but they refused to refund my 4 bounce fees that they caused
Final Consumer Response /* (3000, 13, 2014/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company still owes me 68.00 for bouncing fees that occurred in my checking account. I never keep a lot of money in my account and because of them drawing out money from my bank it caused bouncing fees. I have sent in bank statements to prove where I was charges bouncing fees and there fees. I want my refund for my bouncing fees also.
Final Business Response /* (4000, 15, 2014/12/13) */
While we understand that Ms. [redacted] is not satisfied with the credit that was already issued to her, any fees that are generated by a customer's bank as a result of insufficient funds cannot be the responsibility of BluePay.

We worked with Ms. [redacted] to resolve this situation. We have already issued a credit for $79.90 in PCI fees.
Unfortunately, we will not be able to refund any insufficient funds fees that she was assessed by her bank.
BluePay Processing

Complaint: 10887222
I am rejecting this response because: This is crazy business facility, I did clearly stated in email, "I did not take credit card", but they just opened a credit card merchant account, and start debit money from my check account, and I called them many times, they just ignore it. after I opened a complaint ticket, they response quickly,  one of lady from bluepay called me, told me will make a refund. but after one week, I did not see the refund in my banking account ATM machine, then I called them again. them said, this will take 7-10 days to process, I think the "Revdex.com" image should take off from their website. this business is nothing different than scam.
Sincerely,
Wen Bin [redacted]

They have instructed me that those transactions were denied as well as all future revenue. They have refunded all sales processed, reversed the approval. It is now in denial status. This must be remedied.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Aaron [redacted]