BluePay Processing, Inc.

Initial Business Response /* (1000, 5, 2014/01/10) */
Thank you for the opportunity to address Mr. [redacted]'s concerns.
Mr. [redacted] has spoken with several of our representatives. He has additionally spoken with our Operations Manager, [redacted] Francioni, and our Chief Risk Officer, [redacted]...

[redacted] Mr. [redacted] and Ms. [redacted] have extended refund offers to Mr. [redacted], but he has rejected them. Ms. [redacted] offered to credit one half of the processing fees, $1,500.00, as a gesture of good will, since the responsibility for the error of processing the incorrect sale amount lies entirely with Mr. [redacted].
The offer that has been presented to Mr. [redacted] is still available. To date, he has been willing to accept it.
Thank You.
Risk Management
BluePay
Final Consumer Response /* (3000, 7, 2014/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not made the decision yet to accept the offer due to the fact, I still believe this was an honest mistake, corrected within less than 24 hours. I am looking for a larger dollar amount to be compensated and I still have not received a copy of my contract with Blue Pay, which I have requested several times.
Final Business Response /* (4000, 11, 2014/01/31) */
Mr. [redacted] has agreed to accept our offer. We are currently working through the details with him.
We will provide a final follow up once we have concluded our discussion.
BluePay Processing
Consumer Response /* (2000, 17, 2014/03/04) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
I have settled our dispute and accepted the $2000 versus a $3000 settlement.
I wanted to state that I am very satisfied with the Blue Pay CC processing process. Our batches are processed timely and the money is in th acc within 24 - 48 hours. The customer service team has been very reponsive.
I will say that communicaion from the upper mgmt team needs improvement. They never returned a call within 24 hour. 2 certified letters and 24 phone calls and no response was received. Until I drove to their place of business, I did not receive a response.
[redacted] was the most responsive of the upper mgmn, he explained, coached and followed up with me , which is what I would expect from any company.
We did settle - We also signed a 2 year non cancellation contract.

This company is riddled with fees that they won't inform you about and full of "customer service reps" that can't do anything but transfer you again and again. There is no efficiency in this company and they're so bad that most of their large contracts backed out from partnering with them over the past few years.

Initial Business Response /* (1000, 5, 2014/10/31) */
Thank you for the opportunity to address Ms. [redacted]'s concerns.
This matter was resolved on 10/17/2014. The funds in question were released to Ms. [redacted] that day.
Sincerely,
BluePay Processing

Initial Business Response /* (1000, 5, 2014/03/09) */
[redacted] established an account with BluePay for a business called [redacted] in November of 2013. In February of 2014, BluePay terminated his merchant account due to risk associated with his business model....


Shortly after his account was terminated, he established a new account with another provider. He processed a transaction on an [redacted] card that was erroneously deposited to BluePay by [redacted]
BluePay has communicated with [redacted] to resolve the matter. Mr. [redacted] has been paid in full for the transaction by [redacted] We attempted to explain both what happened and how the issue was resolved, but Mr. [redacted] has been entirely uncooperative and unprofessional and refused to communicate with us.
The matter has been resolved.
Risk Management
BluePay Processing

Initial Business Response /* (1000, 8, 2015/01/05) */
We received a similar complaint from [redacted] through the Revdex.com in November related to the same business and account that Ms. [redacted] is referring to today. Ms. [redacted] concern was addressed at that time.
Ms. [redacted] contacted...

us in November regarding the monthly fees that were being billed and to discuss the cancellation of her merchant account.
The account in question was closed on 11/13/14 and a refund was issued for $79.90 in monthly PCI fees on 11/17/2014.
Bank fees are not refundable and will be the responsibility of Ms. [redacted], as BluePay cannot be held responsible for the insufficient funds at the time any fee was charged.
Sincerely,
BluePay Processing
Initial Consumer Rebuttal /* (3000, 10, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not have authoration to charge my back because this was cancelled back in June of last year.
Final Business Response /* (4000, 12, 2015/01/17) */
BluePay was not contacted prior to November regarding the monthly fees or the cancellation of the merchant account.
The account in question was closed on 11/13/14 and a refund was issued for $79.90 in monthly PCI fees on 11/17/2014.

Bank fees are not refundable and will be the responsibility of Ms. [redacted], as BluePay cannot be held responsible for the insufficient funds at the time any fee was charged.
Sincerely,
BluePay Processing

Initial Business Response /* (1000, 5, 2014/04/03) */
Thank you for the opportunity to address Mr. [redacted]'s concerns.
A credit for the $295.00 fee was issued today, 04/03/2014. He should receive the deposit by Friday, 04/04/2014.
We apologize for the delay and wish Mr. [redacted]...

only the best.
Sincerely,
BluePay Processing

Thank you for the opportunity to address Mr. Jiang’s
concerns. It appears as though there was some confusion regarding the type
of account Mr. [redacted] was looking to establish. We apologize for any miscommunication. The merchant account that was established has been
deactivated, and...

all fees that were assessed were refunded to Mr. [redacted] on November
3rd .We wish Mr. [redacted] all the best and welcome the opportunity
to work with him in the future. Sincerely, BluePay Processing, LLC

Initial Business Response /* (1000, 8, 2014/09/27) */
Thank you for the opportunity to address Ms. [redacted]'s concerns.
The transactions in question required verification by our Risk Department. While we regret the delay associated with that process, we worked expeditiously to resolve...

that matter as quickly as possible.
The verification was completed and funds were transferred to Ms. [redacted] on 09/10/2014.
We apologize for any inconvenience, and we look forward to serving Ms. [redacted] now and in the future.
Thank you.
BluePay Processing

Initial Business Response /* (1000, 8, 2014/09/27) */
Thank you for the opportunity to address Mr. [redacted]'s concerns.
We regret that Mr. [redacted] is experiencing any frustration related to [redacted] compliance. We are committed to being available for our customers, assisting them through...

every step of the compliance process.
Mr. [redacted] will be contacted by a member of our Quality Assurance Team early next week. They will work with him to address his concerns about [redacted] non-compliance fees and assist him with ensuring that his merchant account meets all the requirements of compliance.
We apologize for any inconvenience and assure Mr. [redacted] that we will resolve this matter in a timely fashion.
Thank you.
BluePay Processing

Initial Business Response /* (1000, 5, 2014/08/28) */
Thank you for the opportunity to address Mr. [redacted]'s concerns.
While the Early Termination Fee is part of our signed merchant agreement, we understand that he utilized this account in a very limited capacity. As a result, we have...

issued a courtesy credit for $295.00.
We wish Mr. [redacted] all the best, and we would welcome the opportunity to be of service to him in the future.
Sincerely,
BluePay Processing