BlueSnap, Inc

Hello,Please be advised that BlueSnap is the third party payment processor for Pointofmail which are responsible for providing the product purchased by the shopper.On 01/09/2017, the shopper purchased a yearly subscription for Pointofmail Gold Premium Membership (Order #***).The subscription
was to be automatically renewed on 01/09/2018, but we were unable to charge the shopper due to a card related issueThis subscription is currently on hold as a result.According to our records, the shopper then placed a new order using a new credit card for the same product on 01/09/(Order #***), which is currently activeThe next payment date is 01/09/Their initial subscription was not renewed, but a new subscription was purchased instead.If the shopper encounters any product related issues, they are advised to contact the merchant directly for further assistancePointofmail can be contacted directly via email address [email protected] or phone number +***These details are available on the shopper's invoiceIf they are unable to reach the merchant within a few business days, we would be more than happy to assist them.Please note that the shopper contacted us regarding this issue only today hours ago, seemingly an hour before creating this Revdex.com complaintThis did not provide us with the time necessary to address their issue, within our hours Service Level Agreement.Should the shopper require any further assistance, they are welcome to contact us again at [email protected] or by phone ***.Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello, Please be advised that BlueSnap is the third-party payment gateway for the merchant *** responsible for processing payments onlyAs part of our obligation we are giving the merchant all required capabilities to handle all business related decisions, such as refunds.Unfortunately
as we have not been contacted by the shopper prior to this complaint, we were not given the opportunity to assist him in the matterNevertheless, we will contact the merchant and request their immediate attention and intervention to this issueWe will keep monitoring this inquiry and communicate with the shopper accordinglyThank you

Hello,Thank you for bringing this matter to our attention. Please be advised that *** *** *** Inc have been an official BlueSnap merchant since 08/22/2017.On 09/11/2017, the merchant's pay was suspended due to Risk-related concerns.Our Risk and Financial teams have
already been in communication with the merchant regarding this matter.Following a thorough discussion, it was decided to un-suspend the merchant's pay and they have since been paid in full. The merchant is welcome to contact us directly should they require assistance regarding this or any other matter. Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Dear *** at BlueSnap and *** at BlueSnap:Please refer to Revdex.com Complaint # *** against BlueSnap.My first subscription with Point Of Mail began on the 9th of January 2017. See Invoice#: ***. On the 9th of January 2018, subscription # *** failedThis appears to be an automated renewal subscription attempt (which I most certainly wanted but my *** *** blocked the transaction due to security concerns)The credit card for this transaction ends in ***Please refer to Invoice ID # ***The product is Pointofmail.com Gold Premium Membership - $/ Month paid annuallyRefer to login username ***. On the 9th of January 2018, I processed a transaction but with a different credit cardThe credit card ends in ***Refer to order reference number ***Refer to account number ***Refer to order date Jan Once again, the product is Pointofmail.com Gold Premium Membership - $/ Month paid annually. The problem is that the order reference number *** apparently created a new PointOfMail account, according to BlueSnapThe existing account from the 9th of January should have been renewedA new account should not have been created! I do not want a new accountRather, I want my existing account to be renewed. Thus, today I logged into my BlueSnap.com account and was able to process a transaction in the amount of $/ Month paid annuallyRefer to invoice number *** from 01/15/10:Refer to BlueSnap Account Id: ***Refer to BlueSnap Username: ***. In all, I want my account as created on the 9th of January to be renewed at $/ Month paid annually. This is a simple matter which has been made needlessly complex!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This was cancelled several times, it was then charged twice, now there's a problem with the product, and I'm sure that the Senator in your State also needs a refund from you
Regards,
*** ***

Hello,Please be advised that BlueSnap is the payment gateway for *** *** ***which are responsible for providing the product.The shopper has placed an order for a yearly subscription on 08/26/The subscription was renewed on 08/26/Following the charge, the shopper has canceled his
subscription on the same day.The shopper has opened a direct dispute with the merchant via our system in which he requested a refund for the chargeThe merchant has explained to the shopper why they will not issue a refund in accordance with their refund policy and have offered the shopper the use of the product for the remainder of the yearThe shopper will not be charged again as he has canceled his subscriptionThe shopper may also reply to the merchant via the dispute system should he wish to do so.Thank you

Hello ***,Thank you for your reply.Please be advised that as a third party payment processor, we must first consult with our merchant before we are able to issue any refunds.As you may know, we've recently contacted the merchant regarding your request via email and have put you on copy.I will personally contact the merchant directly in order to make sure that your inquiry is addressed and resolved.You will receive an update pertaining to the status of the order before the week is out.Thank you for your patience and understanding

Hello ***, As we've communicated to you via email, we've reached out to the merchant and requested they cancel your duplicate subscription, and refund the payment for it (Order #***). This was done on 01/17/18- The duplicate subscription is no longer active, and the full refund should be reflected on your bank statement within 7-business days. Your original subscription is still active, and you may enjoy the full use of your product - If any product related issues occur, please feel free to contact the merchant directly at [email protected]. Thank you

Hello,Our records show the customer placed this order back on July 24, and we have attached a copy of the invoice The customer has been previously advised that BlueSnap is a third party under contract with SmartSoft Ltd to process orders and collect payments onlyWe do not have
specific information about the product or have the authority to discuss any other product related issues *** *** refund policy can be found at https:***Customer should contact the merchant directly at *** for any tech support Thank you

Hi ***,As requested, your order #*** with *** was refunded in full on 7/18/in the amount of $23.98. Please let us know if you require further assistance. Thank you

Dear ***.Please be advised that BlueSnap is the payment processor for *** *** *** (***) which are responsible for providing the product.According to our records order *** has been fully refunded and the subscription will not be renewed.Please take into consideration that you have
an additional subscription ***Should you wish to cancel that as well, please write back to us at [email protected]

Revdex.com:
In reference to complaint #***, I received a refund after submitting my complaint hereI understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***

Hello,Please be advised that BlueSnap is the payment processor for [redacted]. which are responsible for providing the product [redacted]The shopper has placed an order for a yearly subscription on 28-AUG-2014. The subscription was set to automatically renew on 28-AUG-2016. The...

shopper has requested to cancel his subscription on 21-AUG-2016.We referred the shopper to the merchant in order to cancel the subscription, but unfortunately the request was referred back to us and the shopper was subsequently charged. We have communicated with the merchant in order to prevent such incidents from occurring in the future.We sincerely apologize for this incident and have canceled the shopper's subscription. They will not be charged again.Additionally, we have issued a full refund for the latest charge.Please let us know if we can be of further assistance.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Please be advised that BlueSnap is the payment processor for [redacted] which are responsible for providing the product - [redacted]. The shopper has placed an order for a recurring monthly subscription on 02-JUN-2016.The shopper's subscription was canceled by [redacted] on...

02-AUG-2016 and all charges excluding the original order were fully refunded to him (See attachments).We would like to inform you that we can be reached at both phone ([redacted]) and Email ([email protected]). However, unfortunately, we did not receive any Email notification from the shopper. Please let us know if any additional information is required. Thank you.

Hello Mr. [redacted], Order [redacted] Activate [redacted] with the regenerated serial [redacted] has been sent to your email address [redacted]. If you cannot find the email please check the "Junk E-Mail" folder in your E-Mail software.To resend the serial go to:https://www.[redacted]Support=======Should you have any questions please contact the merchant at:[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . See, the problem with BlueSnap is that BlueSnap should have processed the transaction in the amount of $191.13 (refer to Invoice [redacted]) again. Instead, a new account was created. Thus, my existing subscription has not been renewed. Rather, a new account has been created. The new account was paid with invoice #[redacted]. Again, this is a very simple matter. The existing subscription must be renewed. Refer to invoice [redacted] in the amount of $191.13. Do not create a new PointofMail account. Rather, renew my existing account so that I can still obtain access to my emails! This should not be difficult to figure out or resolve. Again, do not create a new account. Just renew my existing account! 
 
Regards,
[redacted]

Hello, The customer has been issued a full refund and their subscription to account ID#: [redacted] has been cancelled per their request. You may view history of the refund transactions at [redacted]  Customer should allow 3 - 5 business days for the refunds to...

post back to their account.Please let us know if we can be of further assistance.Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Finally, after emails, public shaming, and complaints to the Revdex.com and FTC, do I get that poor excuse for an apology. But it still counts as an apology. So that's sorted. But I still want whoever was responsible for allowing an illegal website as a client for blue snap fired. And whoever had a hand in allowing five transactions of 150.00 totalling 750.00 being charged to my card. I want them fired too. 
Regards,
[redacted]