BlueSnap, Inc

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Hello, I reject the sellers response. The product I purchased was sold to me by BlueSnap, not [redacted], and was to include a perpetual license, which it is not.The only acceptable resolution is for the seller to provide me with the product/service I paid for, or 100% refund.   [redacted]
Regards,
[redacted]

Hello [redacted], I understand your frustration regarding this matter and I would like to take this opportunity to apologize for your unfortunate experience. We would also like to thank you for your feedback - Rest assured that I have forwarded it to the appropriate people in order to make sure this does not occur again. Please feel free to contact us again at anytime should you require additional assistance. Thank you for your patience and understanding.

Hello, please be informed that BlueSnap is the payment processor for [redacted]. which is responsible for providing the product. Ref# [redacted]We have now issued a full refund of 92.19 AUD on the order referenced above due to the merchant's uresponsivness. You will also receive a...

separate system notification confirming the refund.Please allow 7-10 business days for the refund to be reflected on your bank statement.Should you need further assistance, please do not hesitate to contact us.

Please be advised our records show a refund was already issued to the shopper on July 11, 2015 in the amount of $69.99.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
I will await to hear from the business before I decide if this claim is resolved or not.  I thank the Revdex.com for their assistance with this matter, as I hope to rapidly resolve this issue.  
Regards,
[redacted]

Hello,Please be advised that BlueSnap is a third party payment gateway - We do not own [redacted], however we do process payments on their behalf.The shopper in this case purchased a yearly subscription to [redacted] Premium on 05/20/2017. Unfortunately due to a technical issue...

on the merchant's end the licensing information for this purchase was not generated.The shopper first contacted BlueSnap regarding this issue on 05/24/17 - We advised her to contact the merchant directly in order to receive the needed license information.As a third party payment processor, we are unable to advise regarding product related issues, nor do we intervene in Merchants' business decisions on their behalf.According to the shopper, they experienced difficulties in reaching the merchant to receive the assistance they required. We have recently contacted the merchant directly and requested their assistance in this matter. The shopper was also added to this correspondence. We will keep monitoring this issue to make sure it is resolved to the shopper's satisfaction.Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I didn't need an email I already got from them paraphrased back to me. I want a formal apology and at the very least, the jobs of the people involved in accepting a residential ip address vendor (which is illegal) as a client for payment processing services. I've already filed a report with the police and the FBI about this company since it's fraud across state lines. Now, I want a response that doesn't look like it came out of a bot. 
Regards,
[redacted]

Hello, We have provided the shopper with the invoice for both of his subscriptions, and attempted to clarify the issue. Unfortunately, the shopper claimed that they did not purchase a new subscription, and still do not have access to their product.Therefore, we have today contacted the merchant directly regarding this issue, and requested they intervene on the shopper's behalf, and assist them directly regarding their product issue.We have been promptly informed by the merchant that the shopper's account has been activated, and that they have notified the shopper directly.If the shopper has any further issues regarding their payment, they are more than welcome to contact us again. Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello,Please be advised that BlueSnap is a third-party payment gateway - We process payments for thousands of different online merchants.The shopper has contacted us via [redacted] regarding this issue and has received the following reply from one our Support agents via E-mail on 5/2/17:"Hi...

[redacted],We have received your inquiry and wanted to address your concerns: Explain to me EXACTLY how yall think it's okay to charge someone 150$ who's never even been on your site before.We have received 5 charge attempts (all declined by the credit card issuers) in the amounts of $150.00 today. Those orders were placed with the email address [redacted] and under the names of [redacted] and [redacted]. (You may be seeing a temporary authorization hold on a credit card(s) for the attempted transactions.)Orders were placed from this website: [redacted]If you did not attempt to place any orders with this company, please contact your bank immediately to report the attempted use of your card.Please let us know if we can assist you further.Regards,[redacted]"While we do regret to learn that the shopper's credit card information may have been compromised, it is important to note that no transaction actually took place, as all purchase attempts were declined.Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Recurring membership was cancelled three times. A theft occurred through your business. You're liable for my damages.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I tried several times to contact [redacted] without response.  On May 20, I received an e-mail from BlueSnap stating "Use the link below to request product support, see your order information online, retrieve your receipt, obtain an official invoice, request refund or to have your product/registration keys resent (if applicable), do not reply to this email as your reply will go unread."  The link contained the attached document, which is why I contacted BlueSnap for a refund.  As I have not received any response from [redacted], I have contacted BlueSnap.  
Regards,
[redacted]

Thank you for contacting BlueSnap.Ref# [redacted]Please be advised that BlueSnap is the payment processor for [redacted] which are responsible for providing the product.We have now issued a refund on the order referenced above. You will also receive a separate system notification confirming the...

refund.Please allow 5-7 business days for the refund to be reflected on your bank statement.Should you need further assistance, please do not hesitate to contact us.

Hello, Please be informed that BlueSnap is the payment gateway for [redacted] who are responsible for providing the product.The shopper has issued a dispute through our system to receive a refund and cancel his subscription, and the merchant responded:"Hi [redacted], Thanks for contacting us. Your service has been cancelled and you will be refunded for the same. Thanks, [redacted] Support Team"The attached screenshot from our processor serves as proof that the refund was issued, with this screenshot your card issuing bank can confirm the refund was issued and locate the funds.We appreciate the feedback given to us and we will strive to provide a better service in the future.Thank you.

Hello.Orders #[redacted] and [redacted]Please be informed that BlueSnap is the payment processor for  [redacted] which are responsible for providing the product.Unfortunately we were unable to locate any refund requests associated to email address [redacted] on our...

records.Nevertheless, as your satisfaction is our guiding principle we have initiated a refund for the mentioned orders. It should be reflected on your [redacted] statement between 7-10 business days.Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for contacting BlueSnap.Order #[redacted]Please be informed that BlueSnap is the payment processor for  [redacted] Ltd. which are responsible for providing the product.After the dispute was opened, the merchant had replied to the shopper's message. Then the shopper replied back, and the...

merchant has yet to respond.At this point this is all we can do, if the merchant fails to respond within one week time frame, we will be authorized to issue a refund.