(The consumer indicated he/she DID NOT accept the response from the business.) After the water pump, thermostat and vtg motor were replaced, I noticed faults in my carLights kept flashing on the dashI returned immediately to the dealership and showed them the problemI was told I needed brakesIt wasn't until my car died on the side of the road, and my radiator hose ruptured, did they bother to attend my issuesFor some odd reason, I wasn't told this time I needed brakesI was told I needed a new alternator, at my cost, just like the tow truck wasMy complaint is to point out the very poor attention I was given, the horrible customer service, and why to this day, I was not told I needed a new alternator not only the first time I took my car in but the second time when clearly something was wrong with my carNOT BRAKES
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 7, 2015/10/27) */ This customer had her car towed to the dealership claiming that her Xdrive system was faultyWe contacted BMW North America to have them send a inspector out to look at the carWhen he looked at it he found that the car was working properly and that [redacted] had tires on the car that were so bald the steel belts were sticking outThe same thing we told her and she would not listenWe attempted to call [redacted] and she did not return our calls for over daysWe contacted BMW North America and had them remove the car from our property and tow it to her address that she gave us it was also the address that was on record with BMWShe then called the dealership and was abusive and cursed at two associates calling our Service Manager and ***I contacted her by email asking what we could do for her even after her verbal assault on my associates,it still took another days for her to respond to my email.She blames the dealership for her accident and her car being stolen from her reported addressWhen BMW North America towed the car three of the four tires were flatI have never heard of a car thief replacing three tires to steal a car [redacted] has been asked to by [redacted] not to return to their dealership as wellHer behavior and claims are unnacceptable and the two largest BMW dealers in Denver and [redacted] has refused to accomadate her requests as they are and unsubstantiated [redacted] insurance company called me to investigate her claim.I gave them all of the detailsThey are now investigating [redacted] for insurance fraud and also reported that she would not return their calls as well [redacted] needs to come clean and tell the truthShe is the cause of all of the issues she has hadIf she would treat people with respect and not insult my staff and call us names on social media she would get a much better resultI told her several times that we refused to do business with herShe keeps trying to blame everyone for her problemsThe dealership and [redacted] have denied her claims as they are falseShe has comitted insurance fraudMurray BMW, [redacted] and [redacted] are all in the middle of litigation against [redacted] have all documentaion of every correspondence
Mr [redacted] , We did complete the title paperwork on your transactionUnfortunately you moved shortly after your purchase without notifying the dealership and your paperwork went to the address you gave us at the time of purchasethe paperwork became lost due to thisit can be very difficult to obtain a duplicate title but we have worked diligently to do soWe are hopeful your duplicate title paperwork will be completed by 1-12-18.thank you,
We informed the customer that the reason his brake light was on becuase after he attempted to repalce the brakes himself, the zip tie option was not the proper way to secure anythgin and the brake sensor had worn through...please see notes taken from repair order that were submitted by technician ( INSPECTED VOLTAGECURRENTLY AT 14.4VNOTICED BRAKE LIGHT ONINSPECTED SENSORSFRONT AND REAR SENSORS WERE INSTALLED PREVIOUS VISITREAR BRAKES HAVE BEEN REPLACED BY CUSTOMERREAR SENSOR IS TORN OFF AND ZIPPED TIED TPM INACTIVE MESSAGE STILL ON.) There will be no further action taken by us
Vehicle came in for an overheating concern and an ABS 4Xlight onWater pump and thermostat replaced for o/heating and VTG motor replaced for ABS lightVehicel stalled on customer after picking up as a result of a faulty alternato (overchargingThis cauased modules to malfunction,unrelated to any coolant repairspotentially AMP damaged as a result of alt overchargingWe will not pay for either additional repairTHere was a minor coolant leak detected on this last visit (same as alternator) which we did repair at no cost to customer
[redacted] Murray BMW neither intentionally or accidentally provided you with inaccurate informationHere is how the process works, which is controlled by [redacted] , not Murray BMW or any other BMW DealershipOn X1, X3, and Xmodels, BMW manufactures and supplies the recall remedy by specific Vin#Each time they manufacture a remedy the customer of the owning VIN# receives a letter in the mail from [redacted] informing them that their local dealership has received the fix for their vehicle and to call and setup an appointment for the fixBMW sends us a copy of the letter they send to EACH consumer that receives a letterNeither YOU or Murray BMW received this letter for the Xyou leased while you were in possession of the carTo this point Murray BMW nor any other BMW dealer truly has a timeline they can provide as it is controlled by [redacted] I can assure you of a few thingsFirst, we provided you all the information that was available to us to provideSecond, we strive to be perfect but if we ever fail to do so, we do what it takes to make it rightThree, your airbag was received on September 9th, AFTER you turned your vehicle in - this date is posted immediately left of where I circled Sept 19th on the previous document provided Your lease did mature on September 17thOn August 27th you decided to turn the car inAt that time there was no timeframe on your car's fix provided either to us or you (again BMW notifies both parties)It is not your fault or Murray BMW's fault that you decided to turn your car in when you did - it is up to your discretion and we simply provide the drop off point for [redacted] We can see now if you had held on to your car for a couple more weeks, a part would have been available but again there was no way of knowingThe fact is your circumstance is unfortunate and for that we are sorry however holding the dealership responsible for the recall or fix of the repair is just not accurate.thank you, [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.) Why wasn't the alternator fault found on the first visit? Why let me drive out the dealer with more problems than when arrived? According to you, it's absolutely okay to have a customer pay good money to have their car die on the side of the roadNot until my 3rd return to the dealer was I told my alternator was badAfter it burned out my amplifierThis could've been prevented if it would've been caught during my first visitHorrible customer service and workHorrible
The vehicle in concern was in fact on Federal Stop SaleThe dealership has no control over thisI have attached a file titled "recall notice" that explains the stop sale notice prohibiting the sale of effected vehicle prior to being repairedWe started working with *** *** in April to come up
with a solution*** *** leased this car and although we could not sell it to him or anyone else at the time he was able to return the vehicle with out a loan balance per the lease contractThe parts for his vehicle did not become available for his vehicle during the time of his possessionhe turned the vehicle back into BMW, via our dealership on August 27th - still no parts availableOn September 19th, days after he turned it in, the recall part for this vehicle became available which you can see in attachment titled "September 19th"We installed the fix in the vehicle and also did a certified used car inspection after thatif *** *** wishes to purchase the vehicle now for the advertised price he is more than welcomeThe vehicle has been fully reconditioned and now comes with more warranty time and miles than when he dropped the car offThe dealership is not responsible for the recall or federal lawWe have no responsibility nor under any circumstances will we be held financially responsible.Thank you,*** ***
Here are the factsMr*** purchased his *** ** in ***. The *** ** is still under factory warrantyDue to the serious nature of Mr***'s claims and the vehicle being under factory warranty the BMW of Denver Downtown service team involved BMW of North America's RTE (Regional
Technical Engineer)At that point, the RTE researches the history of the "black box" of the carThis information is not available to the Dealer without the assistance of the RTEBMW of North America instructed our store (BMW of Denver Downtown) to REPLACE, under warranty, the $10,computer Mr*** is talking aboutMr*** is holding our dealership responsible for the fix dictated to us by BMWHe also has not had any issues with his vehicle since picking it up as our service center performed the repairs promptly and without errorBecause Mr*** does not want his vehicle anymore under the guise of owning a LEMON, our Dealership as well as BMW of North America offered to financially assist him, if he wanted to replace his lease with anotherDue to lack of employment on the claimant's part this was not a viable optionWhen Mr*** was notified of his vehicle being complete, again under the direction of BMW of North America per his warranty, he wanted to refuse to pick up his vehicleAdditionally, he wanted my store to indefinitely provide him with alternative transportationWhen I refused he threw keys across my office and made several verbal threats - one of which was to write several bad reviewsHe followed his verbal threats with texted threats to my cell phone as wellThis complaint is simply him keeping his word about his vindictive and malicious threatsIn short his claims that we have offered no support or remedy are completely as stated aboveClaims about negligence are also as we escalated his concerns to a higher level. His car has been fixed and returned to himOn top of that the Dealership & the Manufacturer also offered financial assistance so he could replace the vehicle
I am rejecting this response because: The fact of the matter neither BMW or Murray are out anything and in fact will make more profit and I am outIn fact both companies calm that it is the other companies faultMurray blames BMW and BMW says it is the Dealership faultNeither company is standing behind the product is sellingSo what I have learned from this situation is that neither BMW nor their Deanships are worth what they print on their contractsIt is obvious to me that I have been swindled by BMW and MurrayMurray BMW has lost a customer for life over a few thousand bucks.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)
Why wasn't the alternator fault found on the first visit? Why let me drive out the dealer with more problems than when arrived? According to you, it's absolutely okay to have a customer pay good money to have their car die on the side of the road. Not until my 3rd return to the dealer was I told my alternator was bad. After it burned out my amplifier. This could've been prevented if it would've been caught during my first visit. Horrible customer service and work. Horrible.
(The consumer indicated he/she DID NOT accept the response from the business.)
After the water pump, thermostat and vtg motor were replaced, I noticed faults in my car. Lights kept flashing on the dash. I returned immediately to the dealership and showed them the problem. I was told I needed brakes. It wasn't until my car died on the side of the road, and my radiator hose ruptured, did they bother to attend my issues. For some odd reason, I wasn't told this time I needed brakes. I was told I needed a new alternator, at my cost, just like the tow truck was. My complaint is to point out the very poor attention I was given, the horrible customer service, and why to this day, I was not told I needed a new alternator not only the first time I took my car in but the second time when clearly something was wrong with my car. NOT BRAKES.
Vehicle came in for an overheating concern and an ABS 4X4 light on. Water pump and thermostat replaced for o/heating and VTG motor replaced for ABS light. Vehicel stalled on customer after picking up as a result of a faulty alternato (overcharging. This cauased modules to malfunction,unrelated to...
any coolant repairs. potentially AMP damaged as a result of alt overcharging. We will not pay for either additional repair. THere was a minor coolant leak detected on this last visit (same as alternator) which we did repair at no cost to customer
Mr. [redacted], We did complete the title paperwork on your transaction. Unfortunately you moved shortly after your purchase without notifying the dealership and your paperwork went to the address you gave us at the time of purchase. the paperwork became lost due to this. it can be very...
difficult to obtain a duplicate title but we have worked diligently to do so. We are hopeful your duplicate title paperwork will be completed by 1-12-18.thank you,
To whom concern, I want to clarify what has transpired with Mr. [redacted]. He purchased a Certified USED car from us.A couple days later he wrote a letter to my corprate office stating we sold him a car with faulty tires. My corprate office send the complaint back to me to handle. Mr. [redacted] never...
tried to contact me before writing letters to everyone he could. The tires that were on the car were brad new Goodyear run flat tires. They were a replacement of the exact tire that came on the car when it was brand new. Mr. [redacted] did not like the fact that they did not get good reviews. I want to make this clear. He did not make us do anything. I offered to replace the tires that were on the car with tires of his choice which I did. After that he was very greatful and even wrote a letter how great I was and how we took care of him which I will attach. Months later he goes out to drive the car and a transmission light comes on. He sends emails again to everyone which come back to me to handle. I told him that returning the car was not an option. The car is covered under warranty and will be fixed if it is not due to operator error. We have the car in the shop and have ran a diagnotic on the vehicle. It needs to be reprogrammed which will be done overnight tonight. We will raod test the car in the morning if the light is clear we will return the car to him. Mr. [redacted] states that all I care about is making money which is a complete lie. I have copies of the full email to prove he is a liar. He is being unrealistic in his demands. I will not purchase his car back. Ho owns it. He purchased as a used car which is sold as-is. Mr. [redacted] has threatend me several times with social media and legal action as well as documenting everything. I am doing the same. Mr. [redacted] needs to read the Colorado State law on purchasing a used car. He has plenty of time to do that seeing how he can write letters to anyone that will listen. After we fix Mr. [redacted] car and it is returned to him. I am requesting that he does not return to Murray BMW for service or sales. My staff and do everything we can to take care of good honest customers. Mr. [redacted] is a constant complainer that will never come to the realization that he bought a $36,000 car. If he wanted complete security of piece of mind he should have bought a new car They cost $60,000.
Initial Business Response /* (1000, 7, 2015/10/27) */
This customer had her car towed to the dealership claiming that her Xdrive system was faulty. We contacted BMW North America to have them send a inspector out to look at the car. When he looked at it he found that the car was working properly...
and that [redacted] had tires on the car that were so bald the steel belts were sticking out. The same thing we told her and she would not listen. We attempted to call [redacted] and she did not return our calls for over 30 days. We contacted BMW North America and had them remove the car from our property and tow it to her address that she gave us it was also the address that was on record with BMW. She then called the dealership and was abusive and cursed at two associates calling our Service Manager and [redacted]. I contacted her by email asking what we could do for her even after her verbal assault on my associates,it still took another 30 days for her to respond to my email.She blames the dealership for her accident and her car being stolen from her reported address. When BMW North America towed the car three of the four tires were flat. I have never heard of a car thief replacing three tires to steal a car. [redacted] has been asked to by [redacted] not to return to their dealership as well. Her behavior and false claims are unnacceptable and the two largest BMW dealers in Denver and [redacted] has refused to accomadate her requests as they are false and unsubstantiated. [redacted] insurance company called me to investigate her claim.I gave them all of the details. They are now investigating [redacted] for insurance fraud and also reported that she would not return their calls as well. [redacted] needs to come clean and tell the truth. She is the cause of all of the issues she has had. If she would treat people with respect and not insult my staff and call us names on social media she would get a much better result. I told her several times that we refused to do business with her. She keeps trying to blame everyone for her problems. The dealership and [redacted] have denied her claims as they are false. She has comitted insurance fraud. Murray BMW, [redacted] and [redacted] are all in the middle of litigation against [redacted] have all documentaion of every correspondence.
(The consumer indicated he/she DID NOT accept the response from the business.) After the water pump, thermostat and vtg motor were replaced, I noticed faults in my carLights kept flashing on the dashI returned immediately to the dealership and showed them the problemI was told I needed brakesIt wasn't until my car died on the side of the road, and my radiator hose ruptured, did they bother to attend my issuesFor some odd reason, I wasn't told this time I needed brakesI was told I needed a new alternator, at my cost, just like the tow truck wasMy complaint is to point out the very poor attention I was given, the horrible customer service, and why to this day, I was not told I needed a new alternator not only the first time I took my car in but the second time when clearly something was wrong with my carNOT BRAKES
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 7, 2015/10/27) */ This customer had her car towed to the dealership claiming that her Xdrive system was faultyWe contacted BMW North America to have them send a inspector out to look at the carWhen he looked at it he found that the car was working properly and that [redacted] had tires on the car that were so bald the steel belts were sticking outThe same thing we told her and she would not listenWe attempted to call [redacted] and she did not return our calls for over daysWe contacted BMW North America and had them remove the car from our property and tow it to her address that she gave us it was also the address that was on record with BMWShe then called the dealership and was abusive and cursed at two associates calling our Service Manager and ***I contacted her by email asking what we could do for her even after her verbal assault on my associates,it still took another days for her to respond to my email.She blames the dealership for her accident and her car being stolen from her reported addressWhen BMW North America towed the car three of the four tires were flatI have never heard of a car thief replacing three tires to steal a car [redacted] has been asked to by [redacted] not to return to their dealership as wellHer behavior and claims are unnacceptable and the two largest BMW dealers in Denver and [redacted] has refused to accomadate her requests as they are and unsubstantiated [redacted] insurance company called me to investigate her claim.I gave them all of the detailsThey are now investigating [redacted] for insurance fraud and also reported that she would not return their calls as well [redacted] needs to come clean and tell the truthShe is the cause of all of the issues she has hadIf she would treat people with respect and not insult my staff and call us names on social media she would get a much better resultI told her several times that we refused to do business with herShe keeps trying to blame everyone for her problemsThe dealership and [redacted] have denied her claims as they are falseShe has comitted insurance fraudMurray BMW, [redacted] and [redacted] are all in the middle of litigation against [redacted] have all documentaion of every correspondence
Mr [redacted] , We did complete the title paperwork on your transactionUnfortunately you moved shortly after your purchase without notifying the dealership and your paperwork went to the address you gave us at the time of purchasethe paperwork became lost due to thisit can be very difficult to obtain a duplicate title but we have worked diligently to do soWe are hopeful your duplicate title paperwork will be completed by 1-12-18.thank you,
We informed the customer that the reason his brake light was on becuase after he attempted to repalce the brakes himself, the zip tie option was not the proper way to secure anythgin and the brake sensor had worn through...please see notes taken from repair order that were submitted by technician ( INSPECTED VOLTAGECURRENTLY AT 14.4VNOTICED BRAKE LIGHT ONINSPECTED SENSORSFRONT AND REAR SENSORS WERE INSTALLED PREVIOUS VISITREAR BRAKES HAVE BEEN REPLACED BY CUSTOMERREAR SENSOR IS TORN OFF AND ZIPPED TIED TPM INACTIVE MESSAGE STILL ON.) There will be no further action taken by us
Vehicle came in for an overheating concern and an ABS 4Xlight onWater pump and thermostat replaced for o/heating and VTG motor replaced for ABS lightVehicel stalled on customer after picking up as a result of a faulty alternato (overchargingThis cauased modules to malfunction,unrelated to any coolant repairspotentially AMP damaged as a result of alt overchargingWe will not pay for either additional repairTHere was a minor coolant leak detected on this last visit (same as alternator) which we did repair at no cost to customer
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
[redacted] Murray BMW neither intentionally or accidentally provided you with inaccurate informationHere is how the process works, which is controlled by [redacted] , not Murray BMW or any other BMW DealershipOn X1, X3, and Xmodels, BMW manufactures and supplies the recall remedy by specific Vin#Each time they manufacture a remedy the customer of the owning VIN# receives a letter in the mail from [redacted] informing them that their local dealership has received the fix for their vehicle and to call and setup an appointment for the fixBMW sends us a copy of the letter they send to EACH consumer that receives a letterNeither YOU or Murray BMW received this letter for the Xyou leased while you were in possession of the carTo this point Murray BMW nor any other BMW dealer truly has a timeline they can provide as it is controlled by [redacted] I can assure you of a few thingsFirst, we provided you all the information that was available to us to provideSecond, we strive to be perfect but if we ever fail to do so, we do what it takes to make it rightThree, your airbag was received on September 9th, AFTER you turned your vehicle in - this date is posted immediately left of where I circled Sept 19th on the previous document provided Your lease did mature on September 17thOn August 27th you decided to turn the car inAt that time there was no timeframe on your car's fix provided either to us or you (again BMW notifies both parties)It is not your fault or Murray BMW's fault that you decided to turn your car in when you did - it is up to your discretion and we simply provide the drop off point for [redacted] We can see now if you had held on to your car for a couple more weeks, a part would have been available but again there was no way of knowingThe fact is your circumstance is unfortunate and for that we are sorry however holding the dealership responsible for the recall or fix of the repair is just not accurate.thank you, [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.) Why wasn't the alternator fault found on the first visit? Why let me drive out the dealer with more problems than when arrived? According to you, it's absolutely okay to have a customer pay good money to have their car die on the side of the roadNot until my 3rd return to the dealer was I told my alternator was badAfter it burned out my amplifierThis could've been prevented if it would've been caught during my first visitHorrible customer service and workHorrible
The vehicle in concern was in fact on Federal Stop SaleThe dealership has no control over thisI have attached a file titled "recall notice" that explains the stop sale notice prohibiting the sale of effected vehicle prior to being repairedWe started working with *** *** in April to come up
with a solution*** *** leased this car and although we could not sell it to him or anyone else at the time he was able to return the vehicle with out a loan balance per the lease contractThe parts for his vehicle did not become available for his vehicle during the time of his possessionhe turned the vehicle back into BMW, via our dealership on August 27th - still no parts availableOn September 19th, days after he turned it in, the recall part for this vehicle became available which you can see in attachment titled "September 19th"We installed the fix in the vehicle and also did a certified used car inspection after thatif *** *** wishes to purchase the vehicle now for the advertised price he is more than welcomeThe vehicle has been fully reconditioned and now comes with more warranty time and miles than when he dropped the car offThe dealership is not responsible for the recall or federal lawWe have no responsibility nor under any circumstances will we be held financially responsible.Thank you,*** ***
Here are the factsMr*** purchased his *** ** in ***. The *** ** is still under factory warrantyDue to the serious nature of Mr***'s claims and the vehicle being under factory warranty the BMW of Denver Downtown service team involved BMW of North America's RTE (Regional
Technical Engineer)At that point, the RTE researches the history of the "black box" of the carThis information is not available to the Dealer without the assistance of the RTEBMW of North America instructed our store (BMW of Denver Downtown) to REPLACE, under warranty, the $10,computer Mr*** is talking aboutMr*** is holding our dealership responsible for the fix dictated to us by BMWHe also has not had any issues with his vehicle since picking it up as our service center performed the repairs promptly and without errorBecause Mr*** does not want his vehicle anymore under the guise of owning a LEMON, our Dealership as well as BMW of North America offered to financially assist him, if he wanted to replace his lease with anotherDue to lack of employment on the claimant's part this was not a viable optionWhen Mr*** was notified of his vehicle being complete, again under the direction of BMW of North America per his warranty, he wanted to refuse to pick up his vehicleAdditionally, he wanted my store to indefinitely provide him with alternative transportationWhen I refused he threw keys across my office and made several verbal threats - one of which was to write several bad reviewsHe followed his verbal threats with texted threats to my cell phone as wellThis complaint is simply him keeping his word about his vindictive and malicious threatsIn short his claims that we have offered no support or remedy are completely as stated aboveClaims about negligence are also as we escalated his concerns to a higher level. His car has been fixed and returned to himOn top of that the Dealership & the Manufacturer also offered financial assistance so he could replace the vehicle
I am rejecting this response because: The fact of the matter neither BMW or Murray are out anything and in fact will make more profit and I am outIn fact both companies calm that it is the other companies faultMurray blames BMW and BMW says it is the Dealership faultNeither company is standing behind the product is sellingSo what I have learned from this situation is that neither BMW nor their Deanships are worth what they print on their contractsIt is obvious to me that I have been swindled by BMW and MurrayMurray BMW has lost a customer for life over a few thousand bucks.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
(The consumer indicated he/she DID NOT accept the response from the business.)
Why wasn't the alternator fault found on the first visit? Why let me drive out the dealer with more problems than when arrived? According to you, it's absolutely okay to have a customer pay good money to have their car die on the side of the road. Not until my 3rd return to the dealer was I told my alternator was bad. After it burned out my amplifier. This could've been prevented if it would've been caught during my first visit. Horrible customer service and work. Horrible.
(The consumer indicated he/she DID NOT accept the response from the business.)
After the water pump, thermostat and vtg motor were replaced, I noticed faults in my car. Lights kept flashing on the dash. I returned immediately to the dealership and showed them the problem. I was told I needed brakes. It wasn't until my car died on the side of the road, and my radiator hose ruptured, did they bother to attend my issues. For some odd reason, I wasn't told this time I needed brakes. I was told I needed a new alternator, at my cost, just like the tow truck was. My complaint is to point out the very poor attention I was given, the horrible customer service, and why to this day, I was not told I needed a new alternator not only the first time I took my car in but the second time when clearly something was wrong with my car. NOT BRAKES.
Vehicle came in for an overheating concern and an ABS 4X4 light on. Water pump and thermostat replaced for o/heating and VTG motor replaced for ABS light. Vehicel stalled on customer after picking up as a result of a faulty alternato (overcharging. This cauased modules to malfunction,unrelated to...
any coolant repairs. potentially AMP damaged as a result of alt overcharging. We will not pay for either additional repair. THere was a minor coolant leak detected on this last visit (same as alternator) which we did repair at no cost to customer
Mr. [redacted], We did complete the title paperwork on your transaction. Unfortunately you moved shortly after your purchase without notifying the dealership and your paperwork went to the address you gave us at the time of purchase. the paperwork became lost due to this. it can be very...
difficult to obtain a duplicate title but we have worked diligently to do so. We are hopeful your duplicate title paperwork will be completed by 1-12-18.thank you,
To whom concern, I want to clarify what has transpired with Mr. [redacted]. He purchased a Certified USED car from us.A couple days later he wrote a letter to my corprate office stating we sold him a car with faulty tires. My corprate office send the complaint back to me to handle. Mr. [redacted] never...
tried to contact me before writing letters to everyone he could. The tires that were on the car were brad new Goodyear run flat tires. They were a replacement of the exact tire that came on the car when it was brand new. Mr. [redacted] did not like the fact that they did not get good reviews. I want to make this clear. He did not make us do anything. I offered to replace the tires that were on the car with tires of his choice which I did. After that he was very greatful and even wrote a letter how great I was and how we took care of him which I will attach. Months later he goes out to drive the car and a transmission light comes on. He sends emails again to everyone which come back to me to handle. I told him that returning the car was not an option. The car is covered under warranty and will be fixed if it is not due to operator error. We have the car in the shop and have ran a diagnotic on the vehicle. It needs to be reprogrammed which will be done overnight tonight. We will raod test the car in the morning if the light is clear we will return the car to him. Mr. [redacted] states that all I care about is making money which is a complete lie. I have copies of the full email to prove he is a liar. He is being unrealistic in his demands. I will not purchase his car back. Ho owns it. He purchased as a used car which is sold as-is. Mr. [redacted] has threatend me several times with social media and legal action as well as documenting everything. I am doing the same. Mr. [redacted] needs to read the Colorado State law on purchasing a used car. He has plenty of time to do that seeing how he can write letters to anyone that will listen. After we fix Mr. [redacted] car and it is returned to him. I am requesting that he does not return to Murray BMW for service or sales. My staff and do everything we can to take care of good honest customers. Mr. [redacted] is a constant complainer that will never come to the realization that he bought a $36,000 car. If he wanted complete security of piece of mind he should have bought a new car They cost $60,000.
Initial Business Response /* (1000, 7, 2015/10/27) */
This customer had her car towed to the dealership claiming that her Xdrive system was faulty. We contacted BMW North America to have them send a inspector out to look at the car. When he looked at it he found that the car was working properly...
and that [redacted] had tires on the car that were so bald the steel belts were sticking out. The same thing we told her and she would not listen. We attempted to call [redacted] and she did not return our calls for over 30 days. We contacted BMW North America and had them remove the car from our property and tow it to her address that she gave us it was also the address that was on record with BMW. She then called the dealership and was abusive and cursed at two associates calling our Service Manager and [redacted]. I contacted her by email asking what we could do for her even after her verbal assault on my associates,it still took another 30 days for her to respond to my email.She blames the dealership for her accident and her car being stolen from her reported address. When BMW North America towed the car three of the four tires were flat. I have never heard of a car thief replacing three tires to steal a car. [redacted] has been asked to by [redacted] not to return to their dealership as well. Her behavior and false claims are unnacceptable and the two largest BMW dealers in Denver and [redacted] has refused to accomadate her requests as they are false and unsubstantiated. [redacted] insurance company called me to investigate her claim.I gave them all of the details. They are now investigating [redacted] for insurance fraud and also reported that she would not return their calls as well. [redacted] needs to come clean and tell the truth. She is the cause of all of the issues she has had. If she would treat people with respect and not insult my staff and call us names on social media she would get a much better result. I told her several times that we refused to do business with her. She keeps trying to blame everyone for her problems. The dealership and [redacted] have denied her claims as they are false. She has comitted insurance fraud. Murray BMW, [redacted] and [redacted] are all in the middle of litigation against [redacted] have all documentaion of every correspondence.