Mr. [redacted],I apologize for the initial frustration with the service of your vehicle. I believe at this point we have resolved the concerns with your vehicle. Please contact me directly if I am under a false impression. Thank you, Edward F[redacted], General Manager, 303-759-0277
We informed the customer that the reason his brake light was on becuase after he attempted to repalce the brakes himself, the zip tie option was not the proper way to secure anythgin and the brake sensor had worn through...please see notes taken from repair order that were submitted by technician ( INSPECTED VOLTAGE. CURRENTLY AT 14.4V. NOTICED BRAKE LIGHT ON. INSPECTED
SENSORS. FRONT AND REAR SENSORS WERE INSTALLED PREVIOUS VISIT. REAR BRAKES
HAVE BEEN REPLACED BY CUSTOMER. REAR SENSOR IS TORN OFF AND ZIPPED TIED.
TPM INACTIVE MESSAGE STILL ON.) There will be no further action taken by us
[redacted],I apologize we did not resolve this for you. We stand behind our Pre-Owned and our customers. I will use this opportunity as a reminder and training opportunity for my staff. please contact me directly at [redacted] I will get this repaired and resolved for you.Thank you,[redacted]...
[redacted]Murray BMW neither intentionally or accidentally provided you with inaccurate information. Here is how the process works, which is controlled by [redacted], not Murray BMW or any other BMW Dealership. On X1, X3, and X5 models, BMW manufactures and supplies the recall remedy by specific Vin#. Each time they manufacture a remedy the customer of the owning VIN# receives a letter in the mail from [redacted] informing them that their local dealership has received the fix for their vehicle and to call and setup an appointment for the fix. BMW sends us a copy of the letter they send to EACH consumer that receives a letter. Neither YOU or Murray BMW received this letter for the X1 you leased while you were in possession of the car. To this point Murray BMW nor any other BMW dealer truly has a timeline they can provide as it is controlled by [redacted]. I can assure you of a few things. First, we provided you all the information that was available to us to provide. Second, we strive to be perfect but if we ever fail to do so, we do what it takes to make it right. Three, your airbag was received on September 9th, AFTER you turned your vehicle in - this date is posted immediately left of where I circled Sept 19th on the previous document provided. Your lease did mature on September 17th. On August 27th you decided to turn the car in. At that time there was no timeframe on your car's fix provided either to us or you (again BMW notifies both parties). It is not your fault or Murray BMW's fault that you decided to turn your car in when you did - it is up to your discretion and we simply provide the drop off point for [redacted]. We can see now if you had held on to your car for a couple more weeks, a part would have been available but again there was no way of knowing. The fact is your circumstance is unfortunate and for that we are sorry however holding the dealership responsible for the recall or fix of the repair is just not accurate.thank you,[redacted]
Mr. [redacted],I apologize for the initial frustration with the service of your vehicle. I believe at this point we have resolved the concerns with your vehicle. Please contact me directly if I am under a false impression. Thank you, Edward F[redacted], General Manager, 303-759-0277
We informed the customer that the reason his brake light was on becuase after he attempted to repalce the brakes himself, the zip tie option was not the proper way to secure anythgin and the brake sensor had worn through...please see notes taken from repair order that were submitted by technician ( INSPECTED VOLTAGE. CURRENTLY AT 14.4V. NOTICED BRAKE LIGHT ON. INSPECTED
SENSORS. FRONT AND REAR SENSORS WERE INSTALLED PREVIOUS VISIT. REAR BRAKES
HAVE BEEN REPLACED BY CUSTOMER. REAR SENSOR IS TORN OFF AND ZIPPED TIED.
TPM INACTIVE MESSAGE STILL ON.) There will be no further action taken by us
[redacted],I apologize we did not resolve this for you. We stand behind our Pre-Owned and our customers. I will use this opportunity as a reminder and training opportunity for my staff. please contact me directly at [redacted] I will get this repaired and resolved for you.Thank you,[redacted]...
[redacted]
[redacted]Murray BMW neither intentionally or accidentally provided you with inaccurate information. Here is how the process works, which is controlled by [redacted], not Murray BMW or any other BMW Dealership. On X1, X3, and X5 models, BMW manufactures and supplies the recall remedy by specific Vin#. Each time they manufacture a remedy the customer of the owning VIN# receives a letter in the mail from [redacted] informing them that their local dealership has received the fix for their vehicle and to call and setup an appointment for the fix. BMW sends us a copy of the letter they send to EACH consumer that receives a letter. Neither YOU or Murray BMW received this letter for the X1 you leased while you were in possession of the car. To this point Murray BMW nor any other BMW dealer truly has a timeline they can provide as it is controlled by [redacted]. I can assure you of a few things. First, we provided you all the information that was available to us to provide. Second, we strive to be perfect but if we ever fail to do so, we do what it takes to make it right. Three, your airbag was received on September 9th, AFTER you turned your vehicle in - this date is posted immediately left of where I circled Sept 19th on the previous document provided. Your lease did mature on September 17th. On August 27th you decided to turn the car in. At that time there was no timeframe on your car's fix provided either to us or you (again BMW notifies both parties). It is not your fault or Murray BMW's fault that you decided to turn your car in when you did - it is up to your discretion and we simply provide the drop off point for [redacted]. We can see now if you had held on to your car for a couple more weeks, a part would have been available but again there was no way of knowing. The fact is your circumstance is unfortunate and for that we are sorry however holding the dealership responsible for the recall or fix of the repair is just not accurate.thank you,[redacted]