BnB Associates

Complaint: [redacted] I am rejecting this response because:Unfortunately, I do not have the budget to accommodate the shipping cost of the flatbed truck plus that higher cost item I do thank you for the effort in the discountAnd I hope you had a blessed ChristmasIn the spirit of reciprocal cooperation, I will consider the ftwide round top cold frame (item number 105019) if there is any possibility of increasing the height, perhaps with the use of cut pipes (item number 2375S124), and additional purlinsPlease direct me to the appropriate [redacted] party that I may contact to inquire about a pony wall or other methods for safely increasing the height of the ftwide cold frame The ftwide-series item is just too narrow to replace the ftwide intended itemBut the ftwide cold frame just might work, if I can get a peak height of between and feet to compensate for what I will lose in the width Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for contacting me regarding the issue I am sorry to hear that there was frustration with the order and installationDue to the issues that arose on the order and installation, we are willing to offer a credit of $10,as compensation Please review this offer and let me know if I can proceed with the credit.Best regards,Martina Bo [redacted]

Complaint: [redacted] Please see attachment I am rejecting this response because:Date Sent: 10/21/8:47:AMComplaint: [redacted] 1I am rejecting this response because:The response from Martina B [redacted] , sent on 10/20/vaguely delare that [redacted] will also take care of "any additional costs" incurred due to the pick up and return of the structureBecause the pick up and return option results in specific, not vague additional costs that would not be incurred if the item sold was truthfully advertised, I am requesting a less vague stupulation, that provides greater written clarity, instead of the "any additional cost" statementThe only reason for the pick up and return is misleading advertismentThe specific "additional costs", are the direct result of that misleading advertiment.The specific additional costs resulting from misleading advertisment which makes the pick up and return necessary, were itemized in a detailed email that was sent, along with documented justification to MrKozlowski, the sale team leader who first addressed my complaint (please see the attached email file and email attachments).As the weather changes, the damage to my topical plants grow more irreparable, and I am sincerely saddened by the reality of loosing themI truly regret that [redacted] will not provide me with the structure mentioned by MrKozlowski at no additional cost, because it is similar in size and shape to the round top structure that was advertised when I paid for a 42'X72' round top structureThis regret is mixed with deep diappointment over the unsafe yard and unfinished ground work incurred because of the misleading advertisement and the subsequent pick up and return option that is being proposed again.None the less, I will agree to the pick up and return option, if the actual costs as itemized in the attachments are specifically and clearly stated in the written responseI am insisting on seeing the specific additional cost in writing for two reasons: Firstly, in a verbal offer from MrKozlowski, less than five percent of the full pick up and return incidental expense was offeredSeeing the additional cost in writing eliminates any confusion about the actual cost being reimbursed with a pick up and returnSecondly, specifying the amount also serves to protect [redacted] 's interests, because, it places a limit (of $3204.00) on the total additional cost outside of shippingWhile the vague phrase; "any additional costs", opens the door to claim other additional cost.Sincerely, [redacted] Sincerely, M(nica) Mcneil

Complaint: [redacted] I am rejecting this response because:We had asked for $15,compensation Sincerely, [redacted]

I apologize for the misunderstanding during the purchase of the 42'W Sgreenhouse. The 42'W S500 is the only model in that line that comes with a gothic frame due to the width of the structure. For stability and
strength of the structure, the building was designed with that feature. Unfortunatly, we are unable to modify that exact structure to accommadate a round roof. Now, since you purchased a 42'W x 72'L structure, you need approximately sqft. so I am willing to send you a 35'W x 96'L structure (sqft.) for the same price. The 35'W model does have the round top that you were originally looking for and is what was showcased in the picture. Please let me know if this size woudl work for you. If it does, I would be willing to send this unit out to you with free shipping for the issue and inconvenience that occurred.Best regards,Martina B***

I have reviewed your rejection and would be willing to make you a final offer of a credit of $12,500. I hope that you will accept so that I can get this resolved for you.Best regards, Martina B***

Complaint: ***1I am rejecting this response because:The response from Martina B***, sent on 10/20/vaguely delare that *** will also take care of "any additional costs" incurred due to the pick up and return of the structure. Because the pick up and return option results in specific, not vague additional costs that would not be incurred if the item sold was truthfully advertised, I am requesting a less vague stupulation, that provides greater written clarity, instead of the "any additional cost" statement. The only reason for the pick up and return is misleading advertismentThe specific "additional costs", are the direct result of that misleading advertiment.The specific additional costs resulting from misleading advertisment which makes the pick up and return necessary, were itemized in a detailed email that was sent, along with documented justification to MrKozlowski, the sale team leader who first addressed my complaint (please see the attached email file and email attachments).As the weather changes, the damage to my topical plants grow more irreparable, and I am sincerely saddened by the reality of loosing themI truly regret that *** will not provide me with the structure mentioned by MrKozlowski at no additional cost, because it is similar in size and shape to the round top structure that was advertised when I paid for a 42'X72' round top structureThis regret is mixed with deep diappointment over the unsafe yard and unfinished ground work incurred because of the misleading advertisement and the subsequent pick up and return option that is being proposed again.None the less, I will agree to the pick up and return option, if the actual costs as itemized in the attachments are specifically and clearly stated in the written response. I am insisting on seeing the specific additional cost in writing for two reasons: Firstly, in a verbal offer from MrKozlowski, less than five percent of the full pick up and return incidental expense was offeredSeeing the additional cost in writing eliminates any confusion about the actual cost being reimbursed with a pick up and returnSecondly, specifying the amount also serves to protect ***'s interests, because, it places a limit (of $3204.00) on the total additional cost outside of shippingWhile the vague phrase; "any additional costs", opens the door to claim other additional cost.Sincerely,** *** ***

** ***,I am writing in response of your rejection. I am willing to offer you a new 65xHD white Clearspan building (Item #*** for a price of $11,000. This is the frame and cover and does not include end walls. I would be willing to discount your s/h cost by $1,as that was the original discount applied to your first order. You would be responsible for the remaining s/h cost as this will need to ship by flatbed due to the size and weight of the structure.I will pick up your existing structure and pay for the return s/h and then credit you in full (merchandise and s/h) upon return which comes to $7,200.48. Best regards, Martina B***

Due to the misunderstanding on the original building, I would be willing to offer you a 65'W x 40'L white HD Freestanding building for $11,plus the cost of s/h to your location. Please let me know if you would like to proceed with this.Best regards, Martina B***

Complaint: ***
I am rejecting this response because:As l stated to Jon Kozlowski, the *** sales team leader on September 2015, I do not have the length in land space to accommodate a foot long structureAdditionally, although the square footage of the more narrow structure seems feasable, it is impossible for the foot wide structure to fit as many trees, because it won't achieve the tree placement configuration that a foot wide-round top structure will The more narrow foot wide structure simply will not accomodate as many trees as it cannot fit the same number of trees side by side, while allowing the appropriate spacing between trees for future branch growth, and for air as well as sun light requirementsThe commitment to purchase the foot wide-round top structure was made with a specific purpose in mindA great deal of time, money, and effort has been spent on planning and site preparation for the foot wide-round top structure as advertised on the *** website at the timeThe ***.com advertisement of a foot wide-round top structure within my budget is the basis for both the purchase and the effort spentThe second attempt to offer a more narrow product is therefore not appreciated, even though it has a round topThis second offer of an item that cannot meet my needs has taken additional time...time that is critical to tropical fruit trees, as the cold weather draws nearer.In addition to verbally informing Sales Team Leader Jon Kozlowski, that the land space is not available for a foot long structure, the attached file is email correspondence with MrKozlowski, showing that the longer, yet more narrow building was rejected a week before this second offer for a more narrow foot wide structure.To clarify, the foot wide stuctue will not meet my needs, nor will the gothic top stucture that was delivered I made no commitment with *** for a foot wide structure, nor for the gothic top structure that is both functionally and aesthetically inadequateAgain, I am open to an exchange for your foot wide structure that truly has a round top as describe by MrKozlowskiThis item is similar in size and shape to the one that was advertised on the *** website when I committed to purchase and subsequently make costly site preparations that have rendered the area unsafe with dropoffs in the ground, when work was abruptly halted at the discovery of the incorrect item deliveryThe unsafe conditions will require sustantial additional cost to reverse, and will not amount to the benefit of ***'s legal requirments in online advertising commitments as defined by the Federal Trade CommissionThe foot wide structure describe by MrKozlowski, with the truly rounded top will meet my needs and is similar in size and shape to the one I committed toHowever, the additional cost of some $that was quoted for it is an unfair burden for me to bear, after the misleading advertising on the *** website caused the costly consequences sited in this complaint.Please promptly provide me with a kit for a structure that is similar in size and shape to the round top structure that was advertised when I purchased the round top foot by foot kit, at the original cost
Sincerely,
M(Nica) Mcneil

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Complaint: [redacted]1
Please see attachment
I am rejecting this response because:Date Sent: 10/21/2015 8:47:16 AMComplaint: [redacted]1I am rejecting this response because:The response from Martina B[redacted], sent on 10/20/2015 vaguely delare that [redacted] will also take care of "any additional costs" incurred due to the pick up and return of the structure. Because the pick up and return option results in specific, not vague additional costs that would not be incurred if the item sold was truthfully advertised, I am requesting a less vague stupulation, that provides greater written clarity, instead of the "any additional cost" statement. The only reason for the pick up and return is misleading advertisment. The specific "additional costs", are the direct result of that misleading advertiment.The specific additional costs resulting from misleading advertisment which makes the pick up and return necessary, were itemized in a detailed email that was sent, along with documented justification to Mr. Kozlowski, the sale team leader who first addressed my complaint (please see the attached email file and email attachments).As the weather changes, the damage to my topical plants grow more irreparable, and I am sincerely saddened by the reality of loosing them. I truly regret that [redacted] will not provide me with the structure mentioned by Mr. Kozlowski at no additional cost, because it is similar in size and shape to the round top structure that was advertised when I paid for a 42'X72' round top structure. This regret is mixed with deep diappointment over the unsafe yard and unfinished ground work incurred because of the misleading advertisement and the subsequent pick up and return option that is being proposed again.None the less, I will agree to the pick up and return option, if the actual costs as itemized in the attachments are specifically and clearly stated in the written response. I am insisting on seeing the specific additional cost in writing for two reasons: Firstly, in a verbal offer from Mr. Kozlowski, less than five percent of the full pick up and return incidental expense was offered. Seeing the additional cost in writing eliminates any confusion about the actual cost being reimbursed with a pick up and return. Secondly, specifying the amount also serves to protect [redacted]'s interests, because, it places a limit (of $3204.00) on the total additional cost outside of shipping. While the vague phrase; "any additional costs", opens the door to claim other additional cost.Sincerely,[redacted]
Sincerely,
M. (nica) Mcneil

Thank you for contacting me regarding the issue.  I am sorry to hear that there was frustration with the order and installation. Due to the issues that arose on the order and installation, we are willing to offer a credit of $10,000 as compensation.  Please review this offer and let me...

know if I can proceed with the credit.Best regards,Martina Bo[redacted]

Complaint: [redacted]1
I am rejecting this response because:Unfortunately,  I do not have the budget to accommodate the shipping cost of the flatbed truck plus that higher cost item.  I do thank you for the effort in the discount. And I hope you had a blessed Christmas. In the spirit of reciprocal cooperation, I will consider the 38 ft. wide round top cold frame (item number 105019) if there is any possibility of increasing the height, perhaps with the use of cut pipes (item number 2375S124), and additional purlins. Please direct me to the appropriate [redacted] party that I may contact to inquire about a pony wall or other methods for safely increasing the height of the 38 ft. wide cold frame.  The 35 ft. wide-500 series item is just too narrow to replace the 42 ft. wide intended item. But the 38 ft. wide cold frame just might work, if I can get a peak height of between 21 and 23 feet to compensate for what I will lose in the width.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:We had asked for $15,000 compensation.
Sincerely,
[redacted]

My response to the rejection is as follows: I will agree to pick up the 42x50 GH500 Cold Frame and have it returned for the following credit to [redacted] : Reimbursement for the return of the 42x50 GH500 Cold Frame:                $7,200.48 Reimbursement for the rental of the forklift to load onto LTL truck:         $   298.74 Shipping and handling charges will be handled by [redacted]:                                N/A    Total Reimbursement:                                                           ...⇄ $7499.22                                    ...⇄ [redacted] will not be responsible for any site prep or misc costs. Please review this offer and let me know if you have any questions or concerns. Best regards, Martina B[redacted] General Manager

Complaint: [redacted]1
I am rejecting this response because: s te prep, (which was done with the advertised product in mind) is not being covered, even though the advertised product was not actually delivered. Since we are at an impass, I am proposing an alternate solution. I have be looking around the [redacted] website and I believe the [redacted] Freestanding Building - 65'W x 40'L White may meet my need. It has a smaller footprint, but the height and round top seems suitable. It is however more expensive. In light of the disadvantages that I've experienced with the initial order, What is the best price that you can offer on the freestanding 65'x40' structure with the round top?
Sincerely,
[redacted]

Complaint: [redacted]1
I am rejecting this response because:
I am respecrfully requesting that you cover the cost of shipping and handling for the new 65x40 structure, in conjuction with the free pickup of the item that is now at my location.  I am also requesting clarification that the full cost of the replacement item is $11,000.   Sincerely,
[redacted]

[redacted],I will have Jon Kozlowski follow up with you regarding the 38'W cold frame.  He can speak with you regarding the size and height requirements to create a special request structure that may fit your needs.  I will have him follow up with you by the end of the week to discuss this further.  Thank you for your cooperation in this matter.Best regards,Martina B[redacted]