Boardroom, Inc.

Review: I have repeatedly cancelled with Bottom Line Books and I have been receiving books from them in the mail stating they are free...then followed up with a bill demanding payment. Their website allows emails to be sent to them, which I have done to unsubscribe to them, but to no avail. Last year, I also called and spoke to a representative who said I would no longer be receiving anything from them. I should not have to send unwanted packages back to them or argue about billing. I should not have to spend time returning packages that I never ordered or authorized. Their website prevents me from even looking up my account and cancelling it, and it is almost impossible to reach someone during business hours over the phone. This company is designed to lock you in perpetual purchasing with threats of credit reporting if you don't pay.

I want to be removed from their mailing list and have all future mailings from them stopped.Desired Settlement: I want to be free of all future contact from bottom line. I do not want another product from them.

Business

Response:

I have had this account cancelled and removed from all promotion. [redacted] sent a credit card payment for Bottom Line Yearbook 2016. I have also requested he be refunded for this charge. All books send are for a 30 day trial. Customer Service is available on our web site. I am sorry [redacted] was unable to reach customer service to look up his account. Customer Service is always available by telephone.The package was sent because he was enrolled in a continuity program which I have cancelled.

Review: [redacted] sent me a book I did not order. On the shipping box was labeled "Free Gift Enclosed". I did not want, or order this book. [redacted] state law says I do not have to return a product sent that was not ordered, and a person may dispose of the product in any matter chosen. I have now received a bill for this book, which also stated "Thank You for sharing your interest in ......." I have never shared interest in receiving this book. I will not spend my money on return shipping for a product I do not want or ordered. I have sent a complaint today November 23rd, 2014 to the [redacted] State Attorney's Office regarding this matter. I will contact the credit agencies with a complaint against [redacted] Publications (Boardroom Inc.) in the event they turn this matter over to a collections service.Desired Settlement: I do not want Boardroom Inc., DBA [redacted] to send me anything unless I have ordered it from them, which I will never do again. I want my account closed and no more bills for books I have not ordered sent to me again. If this unpaid bill for a product they me sent me I did not ask for or want is sent to collections by Boardroom Inc., I will contact an attorney and will file consumer fraud reports with all applicable agencies.

Business

Response:

When Ms [redacted] purchased the [redacted] on 10/31/13, the order card said she would have the opportunity to review future [redacted]. On 09/05/14 a mailing was made to notify that the 2015 [redacted] was in production. There was a request to return a preaddressed card if there were changes or if the new book was not wanted. Since no word was received, the 2015 [redacted] was mailed on 10/24/14..I will mail a return label to [redacted] to return her copy of [redacted] 2015. [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did not request the book that [redacted] Books sent me, nor have I ever signed up for any "subscription" with [redacted] Books. I do not have to return a card or letter to say I want out of a "subscription" that [redacted] Books themselves enrolled me in without my consent. A lack of a response is certainly not a consent, but rather very much the opposite. I will not return an unordered book that had labeled on the outside of the shipping box "Gift Enclosed". I owe [redacted] Books nothing, not even the effort required to attach a return shipping label. I have contacted the Office of [redacted] State Attorney General on this issue. I will await their response, and will forward to them all correspondences gained from this complaint brought to the Connecticut Revdex.com about Boardroom Inc. DBA [redacted] Books, or any other interaction with their company or collection agency acting on their behalf.[redacted]

Business

Response:

I have requested a copy of the original order card for [redacted] 2013 ordered 02/13/13 that Ms. [redacted] placed. Since this order is from 2013, it will take time to retrieve from storage. I will send the copy as soon as it becomes available. This is being done to show [redacted] Books has properly handled this complaint. The order copy will be sent to E[redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Thank you for retrieving this document. I am anxious to read it. In addition to sending me a copy, please also send a copy to this site (Revdex.com). Revdex.com, I understand a complaint will be closed after 7 days of no response, and considered resolved. Please allow this complaint to remain open until this document is received by your site, if it takes longer than that. Unfortunately I do not believe a resolution will be made using your service. Regardless, I do appreciate the efforts put forth, and for allowing consumers this forum to settle disputes with businesses. I ask that the complaint remain open in the event I have concerns about the document received by you.

Sincerely,

Review: Sometime in Jan., 2013, Bottom Line Books sent me unsolicited and unwanted "Health Breakthroughs 2013" and a bill for $42.95.I refuse to pay.

I have offered to send the book back if they will pay the postage.They are threatening

"consequences of letting the account become delinquent." I do not feel I owe this. I am retired and on a fixed income, my age is 81.I do not know what they can do to me but I have no intention of paying for something I did not want or order regardless of the consequences. Who knows how many books they will send in the future under the same conditions. I do not feel that I should even have to pay return postage or postage on other letters of discussion. I have ordered books from them in the past and always paid what I owed but this is highway robbery. Desired Settlement: I feel the best way to resolve this is for them to send me something saying they will pay return postage. I will return the book which is still in pristine condition. I do not intend to spend any money on this ridiculous action of theirs and I suggest they not try black mailing me again.

Business

Response:

Business Response /* (1000, 5, 2013/05/14) */

May 14, 2013

[redacted] XXXXX

Dear [redacted]:

Your complaint to the Revdex.com was forwarded to Bottom Line Books for resolution.

In reviewing your account, our records show that on April 16, 2012 we received an order for the Health Breakthroughs 2012. This order was shipped on April 20, 2012. The offer stated that each year the new annual would be sent on a free 30 day preview, and if you did not wish to keep it, it could be returned at no cost to you and the series could be cancelled at any time.

A notification card is sent out prior to each shipment, letting our customer know the new annual is ready for shipment and if they do not wish to receive it, please return the notification card and their reserved copy would not be sent.

On December 5, 2012 the notification card for the latest book Health Breakthroughs 2013 was sent. We did not receive this card back or a call to us so the book Health Breakthroughs 2013 was sent on January 22, 2013.

We have not received any correspondence from you or any phone calls. I have sent you our prepaid return label and you will receive it in 7 to 10 business days. I have also noted your account that the book is being returned and the balance has been removed. Your account is cancelled.

I apologize for any inconvenience this may have caused you. If you have any further questions, please contact Customer Service at X-XXX-XXX-XXXX.

Sincerely,

Customer Service

I have requested that mailing of ads for [redacted] and [redacted] be discontinued....I have done this on a number of occasions, yet the junk mail continues. I reported this to the [redacted], and it stopped for a while, but has started up again

Review: I was sent a bill for a book that I did not order. I received a package a couple weeks ago from Bottom Line Books that I did not open and marked as 'refused delivery' and put back in the mail. Now I have a bill from that company.

Account_Number: ACcount # [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

No further contact of any kind from Bottom Line Books.

Business

Response:

On 09/06/13 notification was sent to [redacted] that the 2014 BLYB was being prepared . If the book was not wanted,

there was a requewt for a post card to be returned. When no word was received the new books was sent 10/25/13. The account will be marked that the books has been sent back and the charge will be cancelled.

Review: I was sent a box of books I did not order and was billed for these books.Desired Settlement: If they are going to send books that are not ordered, why should I have to go to the Post Office and return them? I should not have to go out of my way, re-package, and send back the books. This is ridiculous.

Business

Response:

In order to respond to this complaint, I must have the address of [redacted] so I an identify this account. Please provide this address.

Review: Unsolicited book was sent. I returned it the next day with a label I downloaded from their website. Two weeks later I received a bill for said book. All the time I have spent dealing with this issue, plus the fear that my credit will be ruined has been a nightmare. Do NOT BUY from this company!I simply want them to stop sending me bills and junk mail.

Product_Or_Service: Book entitiled "Health Breakthrough 2015

Account_Number: 574697660Desired Settlement: DesiredSettlementID: Other (requires explanation)

I simply want them to stop sending me bill and junk mail. TAKE ME OFF YOUR LIST!

Business

Response:

When Ms. [redacted] purchased Health Breakthroughs 2014 6/24/14, the order card said she would have future opportunities to review future printings of Health Breakthroughs. A mailing was sent to her 01/16/15 announcing the book was in production. There was a request to be notified if the book was not wanted. The 2015 edition was mailed 03/03/15 and was returned to Bottom Line Books 04/01/15. The charge has been removed. Sorry if the invoice crossed in the mail with the returned book.

Consumer

Response:

Review: 10572840

I am rejecting this response because:Sending a "request to be notified" regarding unsolicited materials is an obvious marketing ploy to foist off unwanted products. This technique has been used in the past and has been called what it really is...a scam, intended to wring money from the poor consumer who only wants to be left alone to live her life in peace. The Consumer Protection Agency should be notified of your devious and unwarranted attempt to play on the guilt of the consumer, who pays the bill you send, despite not ordering the product. I would tell you that you should be ashamed of yourselves, but knowing you now as I do, I fear that emotional response from me would be unwarranted.

Sincerely,

Business

Response:

I am sorry Ms [redacted] is unhappy about a continuity program. We are not in the business of scamming anyone. Her account has been marked so that no future promotion will be sent to her. If she wishes, we can send a copy of an original order card that specifies the program. Beyond that she is not being billed for anything. Only 1 invoice was sent before the charge was cancelled and that crossed in the mail with the return. I cannot do anymore on this account.

Review: [redacted] sent me a book and I paid for it. I never ordered the book, but paid for it anyhow. A few months after I paid for it I received a bill for the same book that I never ordered it in the first place. They are threatening to send the bill to collections even though I paid for it. For years this company as sent unwanted books, and I paid for them. However, I want them to stop sending me fake bills, or send unsolicited books.Desired Settlement: I just want them to stop contacting me all together. I don't want any books, I am not paying another $48 for a book I already paid for, that I never ordered in the first place. I am 93 years old and this is stressful, I just want to be left alone before the stress causes me a stroke and they should be held accountable for the stress they cause on MANY elderly.

Business

Response:

The charge for [redacted] has been cancelled and Ms [redacted] account has been marked to be removed from any and all promotion. She has been a long and valued book buyer. I wish her well.

Review: [redacted] sends books that I did not order, and then sends an invoice for the book. I have called the customer service number to complain before, but the invoices continue to be mailed.Desired Settlement: DesiredSettlementID: No settlement requested - for

Please remove me from all mailing lists.

Business

Response:

I have sent an email to [redacted] as I am unable to locate her account at the address listed. If I do not get an email response, I will phone her.

Review: Bottom Line Books or Boardroom inc. as they call them selves sent me an unsolited health book and I did not order or request. I sent the book back to them at their processing center in [redacted] certified and they are still billing for the books. Here is the letter I sent to them at Boardroom inc.Bottom Line BooksBoardroom Inc.[redacted]To whom this may concern.My wife and I request you company to cease and desist and stop any and all mailings to our home at [redacted] and remove our names and adress from any and all current and future subscriber list.Thank you,[redacted]Desired Settlement: I would like them to not send me anymore mailing at all period. And take me off on their subscriber list and my wife [redacted] included.

Business

Response:

The returned book has not been received yet but we are canceling the charge and marking the account for the return. The account has been marked to remove any and all future promotion. Unfortunately, we cannot stop anything that may already be "in the pipe line".

Review: I returned "Big Black Book" and talked to customer service and I am still receiving "Delinquency Notices"!!

I received a "Big Black Book" from Bottom Line Books Publishers. I returned the Big Black Book in December 2013 because I decided it was not worth the money ($49.94). Yet, I kept receiving billing notices. On 13 January 2014 at 5:50pm I called "Bottom Line Books" and informed the person that I had indeed returned the book and that I no longer had the book. I was told the he was going to remove the bill from my customer account. However, yesterday I received a "Delinquency Notice" from Bottom Line Books!

I previously received a different book from this company I had not ordered! It took several phone calls and emails to get this rectified!

I have come to find out that a lot of other people have the same problems with this company. Go to "[redacted].com"

[redacted] There are many, many more similar complaints like mine!Desired Settlement: Stop sending me "Delinquency Notices" for a book that was already returned to Bottom Line Books in December 2013.

And

Take my name, address, phone number, email PERMANENTLY OFF THE MAILING LIST!

Business

Response:

The charge for Big Black Book has been removed from this account. Sorry invoices have continued. No balance is due on either account on file for [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me:

MESSAGE FROM BUSINESS:

The charge for Big Black Book has been removed from this account. Sorry invoices have continued. No balance is due on either account on file for [redacted].

Sincerely,

Review: Bottom Line Books sent me a book that I did not order with an invoice for $48.94. I have never heard of this company before they sent me this book that I did not order. This is not only a shady business practice but it is illegal according to the U.S. Postal Inspection Service website. They recommend that if it happens to take the situation directly to your local Postmaster, which I intend to do. Bottom Line Books should be shut down. There are numerous complaints of all types including this all over the web including reputable sites [redacted]. I also am now concerned about my credit information. This is a form of harassment when payment is demanded for something that was never ordered to begin with.Below is an excerpt from the U.S. Postal Inspection Website:

Desired Settlement: [redacted]

Business

Response:

Business Response /* (1000, 10, 2013/08/15) */

August 15, 2013

[redacted] XXXXX

Dear [redacted]

Your complaint to the Revdex.com was forwarded to Bottom Line Books for resolution.

In reviewing your account, our records show that on June 24, 2013 we received an order for the Treasury of Health Secrets for Seniors through our website. The email address that was given to us at the time of the order is: [redacted].com. This order was shipped on June 28, 2013.

Our billing goes out every 21 to 28 days and we have not had any phone contact, email or any correspondence sent to us from you.

I have cancelled the account and the balance has been removed. I have also sent you our prepaid return label so you may send back the book at no cost to you.

I apologize for any misunderstanding about our books. If you have any further questions, please contact Customer Service at X-XXX-XXX-XXXX.

Sincerely,

Customer Service

Review: I did not order the book that they sent me . They sent me a book last year that I did not order but I paid for it anyway to keep from ruining my credit and I wrote a note saying I did not want any more of there books! They sent me another book anyway and now I don,t know what to do as there is no contact number!

Product_Or_Service: Health Breakthroughs 2013 ( a book )

Account_Number: acct,#.XXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to send the book back to them at there expense .And I would like to be taken off of there mailing list !

Business

Response:

Business Response /* (1000, 5, 2013/04/01) */

April 1, 2013

[redacted] B [redacted], TN XXXXX

Dear [redacted]:

Your complaint to the Revdex.com was forwarded to Bottom Line Books for resolution.

In reviewing your account, our records show that on December 11, 2010 we received an online order for the Health Breakthroughs 2010. This order was shipped on December 15 2010. The offer stated that each year the new annual would be sent on a free 30 day preview, and if you did not wish to keep it, it could be returned at no cost to you and the series could be cancelled at any time.

A notification card is sent out prior to each shipment, letting our customer know the new annual is ready for shipment and if they do not wish to receive it, please return the notification card and their reserved copy would not be sent.

On October 4, 2012 the notification card for the latest book Health Breakthroughs 2013 was sent. We did not receive this card back or a call to us so the book Health Breakthroughs 2013 was sent on November 27, 2012.

We have noted your account that the book is being returned and the balance and been removed. We also sent you a prepaid return label and you will receive in 7 to 10 business days. Your account has been cancelled and no future books will be sent unless you request them.

I apologize for any misunderstanding about our Health book series and not receiving your correspondence to us. If you have any further questions, please contact Customer Service at X-XXX-XXX-XXXX.

Sincerely,

Customer Service

Consumer Response /* (-5, 8, 2013/04/05) */

they need to provide a contact number with there shipment !

Review: This company keeps sending unordered books, then demanding payment for them. We have returned the books un-opened, (via Registered Mail), and a Registered letter asking them to stop sending these books and to remove us from their mailing lists. They have refused to do so, and continue harassing us with their merchandise.Desired Settlement: To never be contacted in any way, shape, or form by this company, its affiliates or its collection agency

Business

Response:

[redacted] ordered ordered "[redacted]" on 02/13/2013 and "[redacted]" on 06/26/2013. Both of these programs were continuity programs where the original order stated there would be future opportunities to review future editions of each book. Notification was sent in each case 2 months prior to a new book being sent for review. As long as there is no request not to send a new edition is sent.

At this date there is no balance due from the account of [redacted] and both continuity programs have been cancelled.

Review: My grandfather received a book in the mail from this company. He did not order it. I am the one who pays the bills for him, I am the one that takes him to the post office to mail his bills. I would have seen an order for this and asked what it was before mailing it. He's 83, he has a limited income.

This company has a history of sending materials to people and saying "oh just send it back if you don't want it." There are multiple complaints on various websites about this company's advertising practices of sending unwanted and unsolicited books to people who didn't order them in the first place. How about not sending it to begin with?Desired Settlement: First, take my grandfather [redacted] off your mailing list. Second, do not charge him for the book. Pay for the [redacted] (not [redacted]) shipping to verify a return of this unwanted book to your company, you can email me the label or have [redacted] deliver the label to our door step. I want a tracking number to make sure it was signed for.

You should NOT be sending unsolicited materials to people who did not request them! Not every elderly person has a granddaughter like me to make sure they aren't being taken advantage of.

Business

Response:

I have sent an email to [redacted] requesting the name and address of her grandfather. The complaint is concerning a book sent to him. Therefore, I cannot respond without knowing the name and address of the gentleman even though I do see books ordered from the address listed for Ms [redacted]. I need this verified,

Review: A number of years ago I(unfortunately)responded to a mailing by the Bottom Line Books company, allowing them to send me a book. Since then I have received numerous unauthorized books from the company with a later demand for payment. In the past I have responded to their demands for payment, but I am now attempting to get them to stop sending me the yearly books and then demanding payment. They do not provide a phone number or web address, but only a PO box number, so I have been unable to speak with anyone from the company directly. I contacted them by mail to indicate that the material they sent was unsolicited and that I will not pay for it. The government's policy regarding unsolicited material indicates that I am under no obligation to either reimburse them for their material or to return it to them. I asked them to take me off of their mailing list, as I do not want to have to deal with their company's harassment in the future. I did not receive a reply from them, but instead received on 4/23/14 a notice indicating that they are going to "take more serious measures" with me in order to force me to pay the $48.94 bill for the book that I did not order. I am sending them a certified letter again stating that I will not pay for unsolicited material from their company and I believe that it is time for me to register a complaint against their company, since I have come to the knowledge that this is their way of doing business. I realize that there have been numerous complaints against this company for exactly this issue, and I believe that measures should be taken to halt this disruptive practice.Thank you.[redacted], M.D.

Product_Or_Service: Bottom Line Books Yearbook 2014Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would request that the Bottom Line Books company send me a letter of apology indicating that I have been relieved of any obligation they are claiming regarding my receiving the unsolicited material that was sent. In addition, the Founder and CEO of the company, Mr. [redacted], should be charged with mail fraud, as he is using the US Postal Service in order to illegally bilk US citizens into believing that they are obligated to pay for mat

Business

Response:

This charge will be cancelled and the account ill be marked for no future books to be sent. I will write and tell his that sll has been handled as requested.

Review: I received a solicitation for the Bottom Line Yearbook - 2014. I wrote a very clear and emphatic message on the return slip that I did not want it and that I wanted them to stop further solicitation as they are relentless in their mailings. I received the book anyway despite my clear request to the contrary. I did not open it. I marked it "Return - Refused". Now I get a bill/invoice for the book. This practice is deplorable. Of course they never offer a customer service number to call on their mailings to deal with the matter in a simple way. I have returned the invoice with these details. I now wait to see if the harassment continues.

Product_Or_Service: Bottom Line Yearbook 2014Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want them to stop billing me for a service that I clearly refused.

Business

Response:

Sorry this book was sent when not wanted. The book was returned for credit 11/21/13 . There is no balance due. There should be no other invoices sent.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I am being invoiced for a renewal I didn't request. No option on-line or on the invoice to cancel the subscription. I don't want this going to collections, I'm getting ready to move. I wish I'd looked here first. I would have never done business with such a disreputable company.Desired Settlement: Stop billing me for something I didn't request.

Business

Response:

This subscription to Bottom Line Personal was entered as a "continuous service" subscription". Since the date of the order is 12/16/15, the invoice has not yet been sent. The order will be cancelled and the continuous service also cancelled. There in no danger of anything going to collections. If Mr. [redacted] chooses to renew his subscription, he can do it at a date closer to his 3/15/16 expiration.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please note: I DID in fact receive an invoice dated: 12/23/16 with a due date of 01/22/16. I would be more the happy to provide anyone with a copy. I did not and would not knowingly request a continuous subscription. Came with the invoice I didn't receive. See attached.The reference # billed for is [redacted] 24 issues of BOTTOM LINE / PERSONAL $39.00I will not ever be renewing my subscription.

Sincerely,

Review: on 12/22/2014 I mailed this company a check for 22.90 for a new subscription for their magazine [redacted].I received one or two mailings then I started getting notices that I had not paid for the subscription.I immediately mailed them a letter with copies of the front back of mycheck.I keep getting notices that they are going to stop sending me the magazine and a form to renew my subscription.My subscription was for 12 issues.This company did not respond to the letter that I sent to them.Desired Settlement: I want a full refund .and I don't want any further dealings with this company because they are a complete ripoff and an apology would be nice.

Business

Response:

The order for this subscription to[redacted] was entered 11/19/2014. The subscription was entered for 8 issues and began with the Jan. 2015 issue. Payment of $22.90 was received 12/26/2015. The invoice was automatically generated 30 days after the subscription entry. It crossed in the mail with the payment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely,

[redacted] this companys data is not completely correct.but if I am going to continue receiving mu subscription I will accept their explanation. but I do not ever receive any of their promotional literature wanting me to renew my subscription.EVER .BECAUSE I BELIEVE THIS COMPANY IS COMPLETE RIPOFF

SINCERELY

[redacted]THANKS A LOT Revdex.com

Review: They send me books I did not order and the mailman helps me when I don't want them....I tell him I don't want them, he says I can refuse them and send them back and that is what I do..but they keep sending me invoices saying I owe them money...I have tried calling but no one answers the phone numbers ###-###-#### or ###-###-####..I did not order these books and can't stop them from sending them...this company is a scam please stop them.Desired Settlement: DesiredSettlementID: Other (requires explanation)

They are sending books that are not ordered and they have no customer service line to call to stop the books from being sent..they are harassing and bullying me and I feel threatened.

Business

Response:

Outstanding charges have been removed from [redacted]'s account as books have been returned. I will have continuity programs cancelled from this long time book buyer's account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,