Boardroom, Inc.

Review: [redacted] preys on elderly citizens like my mother. They use unethical methods of soliciting sales of their products, such as sending books that my mother didn't order. If opened by mistake, she is responsible for the costs. She has been upset by this and does not want to receive anything from them. I have told them at least 3 times to take her name off their list, but they continue to send their literature. This needs to stop.Desired Settlement: DesiredSettlementID: Other (requires explanation)[redacted] needs to take my mother off their list permanently.

Business

Response:

There is an account for [redacted] which was marked to receive no future promotion on 01/26/2015. There have been no books sent to [redacted] since 11/2013 and there is no outstanding balance due. The account for [redacted] is inactive.

Consumer

Response:

Review: [redacted]I am rejecting this response because: please see the attached file. Thank you for your attention to this matter.Sincerely,[redacted]

Review: Elderly parents harassed with 'bills' demanding payment. NO merchandise was ever ordered or received by parents.

Similar issues w/company in 2011

Acct: [redacted] Payment Amount: $49.94

Book Title: [redacted] Billing ManagerDesired Settlement: Parents do not owe billed amount.

Book never requested by parents.

We request that Bottom Line Books cease and desist requests for payment.

Business

Response:

An order was received for this book, "[redacted]", on 5/5/14. The book shipped 5/8/14. On 7/17/14 payment of $30.30 was received leaving a balance due of $19.64. I will have the additional charge removed from the account and have this account marked for "No future promotion of books".

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I'd like to also request that my mother's and father's names and address not be shared to Bottom Line Books subsidiaries.

Sincerely,

Review: Bottomline Cashed my check # [redacted] November 30,2012 but keeps billing me and not sending the newsletter I paid for. I have copied and mailed canceled check via US postal service and electronically email check to the Bottomline.

Desired Settlement: DesiredSettlementID: Replacement

Newsletter or refund.

Business

Response:

Business Response /* (1000, 5, 2013/07/08) */

Contact Name and Title: [redacted], VP

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]

The subscription to Bottom Line Personal for [redacted] was cancelled 6/17/13. This was an unpaid subsciption so no refund was issued. The only payment seen for Mr [redacted] was for a 2012 Bottom Line Yearbook purchased from Bottom Line Books. Payment of $38.92 for this was received 12/12/12.

Placed my subscription of Bottomline Personal, my credit card was charged on 9/3/2015, till today I have not received my copy. Called customer service - not helpful nor understanding. Said it will not be sent to be till January 15. What a scam!!!

Review: I am being billed for unsolicited yearbook. They have now sent to collection. When I contacted Company they told me to return book. I do not have book. I am retired disabled.Vision has deteriorated so I don't read much anymore. Collection agency is [redacted] XXXXX.Can you help me?

Product_Or_Service: Bottom Line Yearbook

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Cancellation

Business

Response:

Business Response /* (1000, 5, 2013/05/01) */

May 1, 2013

[redacted] XXXXX

Dear [redacted]:

Your complaint to the Revdex.com was forwarded to Bottom Line Books for resolution.

In reviewing your account, our records show that on October 26, 2012 we received an order for the Bottom Line Year Book 2013. This order was shipped on November 2, 2012.

On December 1, 2012 we receive correspondence by mail asking how to return the book and we sent out instructions on that date. We have not received anything else by mail or a call. On April 19, 2013 the amount due for the book went into collections. We have not received the book back as of May 1, 2013.

I have noted your account that the book Bottom Line Year Book 2013 has been returned and the balance has been removed. We will also notify the collection agency that the billing has been taken care of with us.

I apologize for any misunderstanding about your return. If you have any further questions, please contact Customer Service at X-XXX-XXX-XXXX.

Sincerely,

Customer Service

Review: I have purchase a book from this company and paid for it November of last year. I have received a letter from a collection agengy claiming my payment is overdue. I cannot even contact a live person at this collection agengy to resolve the matter. Ihad to make a copy of the cancelled check, very inconvenient, and have to send it to them. They did not even provide a stamp; it is not that the stamp is expensive, it is the principle of the thing. It is their mistake. This is happened befor with this company but I let it slide. Not a second time. looks like a way to try and scam people.Thank you for your consideration.[redacted], **

Product_Or_Service: book

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like other consumers to be aware of what this company is doing

Business

Response:

Business Response /* (1000, 5, 2013/04/24) */

April 24, 2013

[redacted] XXXXX

Dear [redacted]:

Your complaint to the Revdex.com was forwarded to Bottom Line Books for resolution.

In reviewing your account we show that you had two accounts with us. One is under [redacted] and the account number is XXX-XXX-XXX. The other account is under [redacted] and that account number is XXX-XXX-XXX. On account ending [redacted] a book was shipped on March 10, 2010 called Bottom Line Super Foods RX and we received payment for that book.

On account ending [redacted] we show the book Bottom Lines Mind Boosting Secrets for $38.92 was shipped on August 16, 2012. On December 10, 2012 a payment of $38.92 was applied to account ending [redacted] but there was no balance owed on that account so on December 27, 2012 we issued a refund back on that account. We were not aware of you having two different accounts and we did not receive any call about the refund being sent back to you.

So on account ending [redacted] the book was sent to our collections on February 1, 2013. The book Mind Boosting Secrets is still owed. You can contact us to pay the balance with a credit card or you may send us a check or money order. Once we receive the payment we will notify the collection agency for you.

I apologize for any misunderstanding about the payments. If you have any further questions, please contact Customer Service at X-XXX-XXX-XXXX.

Sincerely,

Customer Service

Review: I have made repeated requests for this company to remove my contact information from their database, and to stop sending their junk mail to my address. I don't know who sold these horrible people my address, but they need to stop all mailings to my address immediately. No one likes to be harrassed, and I will NEVER buy anything from them. From the information I have read about them, when people do buy things, they are continuously billed, even after full payment has been made to the company.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want one last letter from this company apologizing for the harrassment, and verifying that I will receive no further communications from them or any of their partners or subsidiaries.

Business

Response:

I am unable to find a record of [redacted] in our data base at the address listed above. However, I will have her name and address added to be eliminated from any and all promotion. Pleae be aware , we cannot stop anything thqt may already be in progress. We can only eliminate from future selections.

Review: I received the "[redacted] 2015 which I didn't order and didn't want. I sent it back unopened. The tracking shows it arrived at [redacted] 11/17/14. 11/25/14 I received a bill for 48.94. 11/26/14 I send [redacted] an email stating that with tracking I knew they had received the book back and that my account needed to be credited and that I needed to be notified. Now 12/3/14 I haven't heard from them and the charge still stands on my account. I tried twice to send another e-mail. The first time the website claimed the session had timed out when I hit the submit button. The second time I tried I added a couple of sentences explaining I had just tried to send an e-mail and it showed the session had timed out. This time it stated I had exceeded the number of characters allowed even though there still was space in the window. I tried calling but was informed it was after hours. It may be just as well that happened as I believe I wouldn't have gotten any satisfaction from a phone call either.

Product_Or_Service: [redacted] 2015

Order_Number[redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want a full refund and my account closed, no more books ever! The program code is [redacted] not [redacted] as this site is trying to make it.

Business

Response:

The [redacted] has been returned and the charge removed. The account has been marked "inactive". No new books will be sent without a new order. The 2015 [redacted] was sent based on a previous order. Notification had been sent 09/06/13 concerning the 2015 book.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Discovered Bottom Line Personal gift delivered to same name but different address in CA, but no such address had ever been provided to Bottom Line
Customer Service representative, [redacted], stated that the U.SPost Office made the changeSince it was not initiated by the customer, I inquired how that was possibleShe stated that the Post Office made a mistakeI then asked how that was possible since an address change initiated by a customer would be done directly with Bottom Line, not with the Post OfficeShe repeated that the Post Office did itI then asked her when the change was made, and she revealed it was changed at the time of the renewal of the gift subscriptionClearly, the U.SPost office doesn't unilaterally make a change of this typeMoreover, the fact that it coincided with the gift renewal is equally revealingI direct you to an interview with Founder & Chairman, [redacted] at http://www.bottomlinepublications.com[redacted]
and note the values expressed in this interview would not include behavior such as making up an answer to a customer versus acknowledging either an error or potential redirection of a subscription (fraud) that will be looked into
As a result of the poor customer service behavior [redacted] exhibited, I will reconsider future renewals of the several gifts I give annually
Very truly yours,
[redacted]Desired Settlement: My only settlement would be to know that 1) the [redacted] values are incorporated into the culture of the company, 2)customer service training is a very high priority that includes these same values, and 3) service representatives are held accountable to upholding these values in all interactions with outside parties and customers
Business
Response:
Contact Name and Title: [redacted], VP
Contact Phone: [redacted]
Contact Email: [redacted]@boardroom.com
Postal address changes are regularly received by the post officeI cannot tell whether the address change is proper or whether it is to be ahnges againI will contact Ms [redacted] for moe information
Consumer
Response:
Review: [redacted]
I am rejecting this response because: The field for a response was left blank--i.e., there was no response
Sincerely,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if it occursTo date, I've received no contact
Sincerely,

Review: I bought a Bottom line year book 2014 Last year,I did not like the book at all, but paid for it anyway, so now they automatically sent me 2015 - So I sent it back unopened, 'Return To Sender' now they are billing me for the damn book that I do not have, it's a terrible book. They did not apparently recorded as a "return to sender". This is the account information.I don't want to pay them eternally for books I return and DO NOT WANT! Apparently this can go on indefinitely...very scary.I talked to customer service and she said I owe it irregardless,I need some help.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Resolution of taking me off their mailing list and why was my return not recorded? Or they think they could just force me to pay irregardless.

Business

Response:

The book in question has been returned and the charge removed. The 2015 Yearbook was sent as he purchased the 2014 Yearbook and the order card stated he would have the opportunity to review the next. When Ms [redacted] did not respond to a 01/09/15 mailing that the book was in production, the new book was sent 02/19/15. The account is now inactive.

Review: Bottom Line Books is billing me for a book I never ordered or received. I have recently moved so it is possible if they sent the item to me it never reached me. It still does not excuse them from sendi g me an item I did not order did not receive and then trying to bill me for it. I want it to STOP immediately! I am not in good health and am about to have another surgery and do not need to worry about or deal with things like this. It is fraud! And the next thing to blackmail a d steali

Product_Or_Service: None

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the bills to stop and I want an apology. I also want there to be no damage to my credit. Thank you for your time and efforts. I could not get the courser to go back and correct the spelling above please excuse the mistakes.

Business

Response:

I have had the charge for any open balance on this account removed. I also requested the account for [redacted] be removed from any and all future promotion as the address for the account is not longer valid.

Review: For a company specializing in providing advice, Bottom Line's accounts receivable department needs to take note of their own recommendations for service and retaining customers. Bottom Line, FA, returned my payment to my bank THREE times (Jan/Feb/Mar 2015), then sent form letter cancelling subscription with snotty language accusing me of not paying my bill. I sent a certified letter to the FA address where I sent payment including my identifier subscription, spoke with [redacted] at [redacted] who was zero help, although polite, who said he'd "tell [redacted] to watch for third payment." Finally, I received a computer generated, non-personal, subscription discontinued notice with the remark, "Despite our reminders, you have not sent payment." That is obviously untrue as proved by the copies of my bank statement I included with my certified letter showing payment and the returned deposit to my bank account. FRUSTRATING dealing with Bottom Line. Not worth my time or money dealing with those Bottom Line Personal accounts receivable people in Florida. Perhaps their parent company should take notice.Desired Settlement: I would like an explanation why my three payments were returned and why I received zero response to my certified letter requesting an explanation.

Business

Response:

I have contacted Ms [redacted] for information on the bank checks that she sent. I think there may be a problem with the bank checks and will look into this. I am having the account marked paid so service will continue.

Review: In November of 2012, I received an unrequested copy of Bottomline yearbook, along with a bill for it ($42.95). Since I had not requested anything from Bottomline, I threw away the book, rather than go to the post office across town, to stand in line to return the book. (U.S. Postal code says that unrequested books don't have to be returned, or paid for). Since then, I have received billing statements from Bottomline Books, for payment for that book. I have sent a couple of their statements back to them, with notes stating that I did NOT request their publication, and have no intention of paying for a book that I don't have, or use. Bottomline responded with a statement that says in part, "more serious measures may be taken to settle your account".

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Online searches of Bottomline Books, reveals that non-paying people receive a negative notation of non-payment of a bill on their credit-reporting agency reports, when they refuse to pay for unwanted items. I want Bottomline Books, and Boardroom, Inc. to cease sending me things that I didn't request, and to cease sending billing statements for unwanted items.

Business

Response:

Business Response /* (1000, 5, 2013/04/24) */

April 24, 2013

[redacted] XXXXX

Dear [redacted]:

Your complaint to the Revdex.com was forwarded to Bottom Line Books for resolution.

In reviewing your account, our records show that on November 14, 2011 we received an order for the Bottom Line Year Book 2012. This order was shipped on November 22, 2011. The offer stated that each year the new annual would be sent on a free 30 day preview, and if you did not wish to keep it, it could be returned at no cost to you and the series could be cancelled at any time.

A notification card is sent out prior to each shipment, letting our customer know the new annual is ready for shipment and if they do not wish to receive it, please return the notification card and their reserved copy would not be sent.

On September 7, 2012 the notification card for the latest book Bottom Line Year Book 2013 was sent. We did not receive this card back or a call to us so the book Bottom Line Year Book 2013 was sent on October 30, 2012.

We show on your account that we did receive correspondence and a prepaid return label was sent on December 7, 2012 so you could of return the book without going to the post office.

We have noted on your account that you did not order the book and the balance has been removed. We also cancelled any future shipments.

I apologize for any misunderstanding about our Year book series. If you have any further questions, please contact Customer Service at X-XXX-XXX-XXXX.

Sincerely,

Customer Service

Review: My subscription to [redacted], a semimonthly periodical, expired today, March 15, 2015. When the company sent me a renewal invoice in January 2015, I returned it with a note stating that I did not wish to renew my subscription. I was surprised to receive another renewal invoice in February. I returned this second invoice to the company with "DO NO RENEW" written in large red letters across the invoice.

Unfortunately, my requests were totally ignored. Not only did I receive the first renewal copy of [redacted] in yesterday's mail, but the company also sent me a book that I did not order! I do not want the periodical or the book, but after reading numerous complaints about this company on the Revdex.com website, am very concerned that they will endlessly harass me to pay for this unordered and unwanted merchandise.Desired Settlement: I do not want to receive any more copies of [redacted].

I do not want to be charged for the [redacted] renewal or the unordered book.

After this complaint is settled, I will be glad to write "RETURN TO SENDER" on the unordered package and drop it at the post office.

In the future, I don't want to receive anything that I have not ordered!

Business

Response:

This account was cancelled on 01/21/15. The last copy sent was the 03/15/15/issue of [redacted]. there are no other invoices being sent for this renewal.

Consumer

Response:

Review: [redacted]I am rejecting this response because the business response addresses only half of the problem. I also want their assurance that they will not charge me for the unordered and unwanted book that they sent me and their promise that they will not send me any more unordered merchandise.Sincerely,[redacted]

Business

Response:

Although it was the responsibility of Ms. [redacted] to respond to [redacted] that she did not wan to receive Health Breakthroughs 2015, I will have the charge cancelled and her account to [redacted] cancelled as well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,