Boat N RV Megastore

I reject the proposal from the BOAT-N-RV Megastore for all
of the following reasons:The store has proven to be deceptive and unreliable with a
long history of broken promises, poor performance and workmanship, not dealing
in good faith and apathy toward the problems they caused.On April 8th, the dealer was sent 16 pictures of
the damage to the bottom of the boat together with an explanation of the
problems found.  We agreed that Boat-N-RV
would pick up my boat on Friday, April 10th. I left the boat open
and a key at the [redacted]r. I received a call from [redacted] (dealer’s Service
Manager) on Saturday (4/11) indicating the boat was not picked up because he
had not read his boss’s email on time and didn’t know that he was to pick up
the boat.We then agreed that he would have the boat picked up on
Monday (4/13) but when I called him on Wednesday to see if I could come to the
shop to discuss repair options, Rick indicated that he had not picked up the
boat because the dealership had no pontoon boat trailers “on his lot” that he
could use.I subsequently discovered that the dealer was showing boats
at the [redacted] show that week and since they were showing [redacted] Pontoon Boats, I presumed that all the trailers were at the show. Now,
[redacted] is only 2 hours away. If the dealer had an interest in meeting my
repair needs, he would have had someone at the show bring a trailer to my
marina, pick up the boat, deliver it to the dealer lot and return the trailer
to [redacted]. Maybe 5 hours in total, but it would have achieved an important
goal – a timely repair job. I wrote to the manager indicating the urgency of my
request “I started this process in early
January so that everything would be ready when the weather broke and would appreciate
a rapid response.”  His response on
4/8: “I understand mr audit (sic), we
will get it taken care of and picked up.”I afforded the dealer 8 days in which to pick up my boat
from my marina. From 4/10/15 to 4/17/15 it was available to them. If you can’t
pick up a boat in 8 days, how much time do you need? Especially since I
informed the dealer that I was in a hurry to get it back in the [redacted]r. I had
started the boat buying process in January so that I would have a boat to use
at the start of the boating season (which for me is 4/15).After 8 days of waiting I sent the following letter to the
manager:“Due to your many
broken promises and poor quality workmanship, I cannot trust you to repair my
boat in a safe and satisfactory manner. To this end, I have contracted with
[redacted] to repair the damage to the bottom of my boat that you
have caused, to install the zinc anodes that are missing from the bottom,
replace the motor zinc that failed prematurely and to troubleshoot the motor
mounting and possible voltage leaking problem. I have attached their estimate
for the services to be rendered and ask that you pay them directly so that I am
not out-of-pocket on this matter. Considering the time frame of this situation,
I would expect you to pay them no later than Friday, May 1, 2015.
Marine Tech will be picking up my boat on Thursday, April 23, 2015 to transport
same to their facility. If you so desire (or care) you may inspect the boat in
their yard on Monday, April 27, 2015 between the hours of 10:00 am and 3:00 pm
on that day, and that day only. They can be reached at ###-###-#### to schedule
a time to be there.
I truly hope that with the difficult buying experience that you provided to me,
coupled with your  complete disregard for
the problems that you have caused, might encourage you to do the right thing
here. I do hope so, because I would like very much to resolve this amicably.”At the time that the dealer looked at my boat (April 27th),
my boat was already at the repair shop awaiting repairs (as noted in the first
paragraph of my letter). The dealer was aware that I was having the boat
repaired at another establishment. At that time, (repair work had not yet
started on the boat) it would have been prudent for them to contact me to offer
to repair my boat but they chose to ignore the situation again. They know
that the boat has already been repaired by [redacted] so their offer
to repair it is a moot one.I, too, contacted the paint supplier. I had asked the dealer
to save me the empty paint cans so I could match the paint in the future, but
of course that request went unheeded like so many others. I did have the name
of the paint manufacturer ([redacted]r Marine) but without the actual product
number used, the conversation yielded only the hint that perhaps the dealer
used the wrong paint for the area. With all of the flaking and pealing it is
also possible that the dealer failed to apply a primer first. I have saved some
paint chips to send to a testing lab in PA if necessary.To demonstrate additional poor quality workmanship, the
outboard motor was not mounted properly and was in jeopardy of falling off the
boat. [redacted] corrected that problem. Also, I bought and paid $96
for the dealer to mount 2 zinc anodes on the boat bottom. Were they ever
installed? We don’t know but there was no empty screw holes. When we pulled the
boat they were not there. In addition, all of the wires and cables leading from
the boat to the motor were draped in the salt[redacted]r, not a good thing. The motor
zinc has failed prematurely and at this point cannot be explained. Perhaps the
dealer removed the new zinc to sell to someone else and replaced it with
something from the shop floor? We will never know.So, requesting immediate relief on April 8th
produced the offer to repair on May 6th after they already knew that
I had had the boat repaired. They offered to repair only after receiving my
complaint through you. On the plus side, it does appear that they have accepted
responsibility for the damage.I do not want this dealer anywhere near my boat; they have caused
enough damage and cannot be trusted.My final repair bill from [redacted] came to $3,299.95
plus the $125 I paid to have the boat inspected bringing the total due me
$3,424.95. The only acceptable solution is to reimburse me promptly.
 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response* If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 10593946
I am rejecting this response because:
n very brief summary, this is why Boat-n-RV has not made a "good faith" to resolve this complaint and why I do not want it closed*  Boat-n-RV did the following:1*  Grossly misrepresented the history and condition of the Winnebago RV they sold us*2*  Represented that it had " - - -passed our extensive 142 point inspection and is 'ready for the road*' "3*  Repeatedly delayed the agreed delivery dates claiming, falsely, that they couldn't get parts, technicians were out, wrong parts were sent, etc*4*  Agreed before and after signing of the sales contract that all systems and components would be working correctly upon delivery of the vehicle*  As you can readily see from the extensive list of problems I furnished in my complaint (all of which existed upon delivery), this didn't happen* After we got the RV home, we found that it was in such bad shape that we didn't feel comfortable even driving it to a repair shop, much less doing the cross-country trip we'd planned* We've been able to put a grand total of 55 miles on it in 19 months*5*  Repeatedly ignored every one of our attempts to resolve the situation*  The people who could help us were always said to be out, ill, had left the company, would call us back, etc*, etc* Nobody ever contacted us*6*  Ignored all of our countless phone calls and emails as we attempted to get assistance - including two certified letters, for which Mr* Philactos and Mr* Shields signed*7  Falsely represented that the RV had "zero delamination in the sidewalls and roof*"  We found that there was extensive, and expensive, delamination*  Without telling the Boat-n-RV technicians in the Ridgeland, SC store that we had bought the RV there, we had them evaluate the delamination and give us a repair estimate*  Their comment was that the RV wasn't worth repairing, because it would cost $12,000 - $15,000 just to repair that problem - not counting the others*7*  Unilaterally changed the sales contract without our knowledge or consent and jacked up the price by over $400 - then refused to deliver the RV unless we paid the additional amount*8*  Caused us to lose all this time that we had planned to use traveling - and nearly $5,000 out-of-pocket expenses and nearly 200 hours of my personal time*  (As a retired management consultant, I'm in the habit of documenting the time I spend on projects*)9*  They collected license tag fees from us, but never sent them to our county DMV after three requests*  We had to again pay the fees to get our tags*  They charged us nearly $400 for "documentation fees" and did nothing for this fee*  In fact, we wound up doing most of the documentation work*My analysis - being very generous - is that Boat-n-RV has violated over half of Revdex.com's business standards, they refuse to acknowledge the problems, and they refuse to take even the smallest amount of responsibility for delivering a defective and dangerous RV*I'm now nearly 81, and my wife will soon turn 78*  And both of us are now experiencing significant health problems that will likely prevent us from using the RV as planned - even if we ever get all the problems corrected*Boat-n-RV has not addressed a single issue we've raised, claiming that we shouldn't accept what their salesmen say, that we accepted the RV "as-is," and that it's basically our problem* The "as-is" meant as they told us it was, because this is the first RV we've ever bought and had no basis for evaluating it - which Boat-n-RV did have*  Also, after the contract was signed, we were again told by the salesman and shop managerthat all systems and components would be working properly upon delivery*  So the contractual "as-is" no longer applied*The basic question for Boat-n-RV is this:  Are they going to do what they claim is legal - or are they going to operate by accepted ethical business standards and do what's right?What's especially interesting is that, while we've been trying to get a meaningful response from Boat-n-RV, their Revdex.com rating has somehow improved from A- to A, despite numerous complaints and a negative review which essentially duplicates part of our experience*My position is this:  Boat-n-RV needs to make us a reasonable settlement offer - promptly*  I fail to see how this case can possibly be marked "closed": because of "good faith" on Boat-n-RV's part*  If they refuse to work with us, we will proceed with every legal means at our disposal to see that as many people as possible understand that they cannot accept at face value any comments made by Boat-n-RV's staff - and that they should not expect any help when things go wrong*If Boat-n-RV continues to evade working with us, please advise the complete procedure for documenting our experience in detail on Revdex.com's website*  I look forward to your comments  Again, I sincerely appreciate your efforts to assist us*Sincerely,[redacted]  Regards,
[redacted]

Boat-N-RV has corrected the error that occurred in the registration process. DNR is sending the documents out today for our customer upon receipt of the correct documents. Once our customer receives the corrected documents from the DNR, we would appreciate if this complaint would be closed as...

resolved.

Money for vehicle service contracts is deposited into a trust account managed by a third party. We processed our customer's warranty cancellation according to the vendor's documents. Those documents have been processed and the funds disbursed to BNRV's corporate headquarters. We are cutting this...

customer's check today and she should receive the refund shortly.

Boat-N-RV and our customer had a contract which was subject to finance approval. Boat-N-RV refunded our customer's $5,000.00 deposit via credit card after we had exhausted all credit options for our customer. This occurred several weeks ago.