Title was mailed and returned to dealershipWe attempted several calls to let her know the title was returned to us but no contact was madeAfter she called us we told her the title was here, she was belligerent and refused
"">Title is still here waiting on herThe client did owe us money which we for gave her of the debt, to complete the deal
Initial Business Response /* (1000, 8, 2014/02/07) */
We have done an extensive search of our customer data bases including the system that we used at the beginning on and find no customer under this name, address or emailIf the customer could provide a copy of the email he is
receiving it is possible that it is coming from the manufacturer and not Bob Howard ToyotaThe dealership has no control of access to the manufacturer's data base and the customer would need to contact them
Customer came in and stated that they key fob was defective and need to be replaced under warrantyAfter examining the key fob you could clearly tell that it was not a warrantable item covered underneath the new car manufactures warranty from Toyota Motor CorporationThe damage to the key fob
was caused by outside factorsCustomer was upset that it wasn’t covered under the warrantyMr*** then came in upset and spoke to *** *** our service directorMr*** did advise him that it would not be covered under warranty due to the nature of the damage to the key fob was not from a manufacture defectMr*** then offered to sell the key fob at pure cost and program the key fob free of charge to help with the situationMr*** then proceeded to get upset and threatened Mr*** demanding that he will in fact give a free key fob per customer’s requestAt which time Mr*** said this conversation is over and politely asked the customers to leaveIf you ask the customer to produce the key fob of the damages to the fob you will be able to tell it was caused by outside factors and was not a manufactures defect that would be covered underneath the new car warranty from ToyotaWe will still offer to sell the key fob at pure dealer cost and to program the key fob free of chargeWe do not feel offering a free key fob to the customer is warrantied at this time Sincerely, *** *** General Manager
Initial Business Response /* (1000, 8, 2014/02/03) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
I am sorry but people do make mistakesWe did change the price once we recognized there was a pricing error
Final Consumer Response /* (4200, 14,
2014/02/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not the price stated
Final Business Response /* (4000, 16, 2014/02/26) */
Price of $2,was an obvious typing errorRogue will not be sold at that priceDealership offered a very good price at $1,back of net invoiceThere will be no further correspondence from dealership regarding this matter
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
I am rejecting the business's response because it was falseI had asked for the title several times and was advised that the title was never mailed by staff last weekI then spoke to the financial operations manager for bob howardI had told him that at this point I did not want the car and would like a full refund.There is no debt owed on the car and I had checked with the post office staff and the title was never sentThis situation has caused unnecessary hardship to my family and I
Initial Business Response /* (1000, 6, 2014/08/07) */
We have basically had to repair this vehicle twice as GEICO had us attempt to repair both outer door repair panels.The actual damage repair nicely, but when we primed the door, there were very light blemishes where the outer repair panel
had been pushed against the intrusion beamsThey were very hard to detect but they were there, so we contacted GEICO and they came out and agreed that outer door repair panels were necessaryWe then ordered them and put them on and repainted the doorsThe vehicle is put together,needs the bumper buffed and then needs to be cleaned upI believe this vehicle will be ready to pick up later this afternoon
Initial Consumer Rebuttal /* (3000, 8, 2014/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The panels were discussed by the Geico claims adjuster the first time he saw the car, and it was agreed at that time they needed to be replacedThe outer panels are included in the initial claims assessment; items through 36; so, I do not think the extended time they claim they needed is warrantedAnd, as previously stated, a rental car was needed since I knew no one in Oklahoma, I was going to McAllen, Texas, and I was coming from Wichita, Kansas (Hertz work order #RR HXXXXXXXX)I was quoted a total of days for repair, yet the repair took daysI opted for the rental company's insurance protection of $a day, an amount I was willing to pay out of pocket just in case something else might happen, since I was still in transit either miles to the north, or miles to the southThe added insurance for the rental vehicle totaled $I believe I am entitled to a $reimbursement from Bob Howard Collision Center, which is the day dollar difference
Final Business Response /* (4000, 10, 2014/08/13) */
The companies insurance had to "repair" the outer door panels on the original estimate which is exactly what we attemtpted to do as per the etimateWe had the door repair panels repaired, but could see distortion as we primed the doors for paintGEICO paid us for attempting to repair the door panels as requested and then they paid us to turn around and "replace' the outer door repair panels which we then ordered the panels and didMr *** can easily verify with GEICO if this is indeed the case and he will find that it is.We basicallt had to resart repairs when the new outer panels were authorized
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactoryto me.
I would indeed like to cancel the warranty and receive the prorated refund and reimbursement for my towing expensesI will gather the receipts and contact Bob Howard in regard to these mattersThank you.
*** ***.
***
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2014/01/15) */
We will correct the problemThere was a error in registering the correct policy in so I will attenpt to reissue a new policy today 1/15/
Initial Business Response /* (1000, 5, 2014/03/24) */
Contact Name and Title: *** *** Ser Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bobhowardauto.com
there was miss communocation to the customer on our part, issue has been resovled and customer is happy
Initial Business Response /* (1000, 5, 2015/05/07) */
Mr***,
I apologize for your experience and I can certainly understand your frustrationWe have finally recieved verification of you cancellationWe will overnight a check to you todayYou should receive it tomorrowOne
again I apologize for your inconvenienceFeel free to contact me if you have any further issues whatsoever
Thank You ,
*** ***
General Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
after the Revdex.com contacted bob howard the same day they reviewed the complaint and called me to apologize an went I felt out of their way to correct the issuei appreciate the strong customer service an their willingness to quickly correct itmistakes are made but how they are taken care of is the heart of the company an for that I would give them an a+++ an purchase another vehichle from them *** b
Initial Business Response /* (1000, 5, 2015/01/28) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bobhowardauto.com
We have reached out to *** *** on several occasions to discuss the details of the purchase and the issue at handHis
voice mail is not set up, so we cannot leave a messageWe need more details and information about the concern at handThe Scion is navigation compatible but needs additional parts to workPlease contact me to discuss what was discussed at time of purchase and to look for the correct solution
Initial Consumer Rebuttal /* (3000, 7, 2015/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have my e-mail address if they need to contact meI'm in DC right now and probably missed their call because of the time differenceThey have emailed me before, they can email me at ***@yahoo.com if they need an info not included in my very detailed complaintI only missed their call once and they could have texted me in that numberXXXXXXXXXX
Final Business Response /* (4000, 9, 2015/02/18) */
To discuss details and to get a clear picture of the transaction we need to talk to Mr ***.We can be reached at XXX-XXX-XXXXHe has no voice mail setup and emails do not cover the communication needed to resolve the concern
Final Consumer Response /* (4200, 11, 2015/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I emailed the manager at ***@bobhowardauto.com on Feb but didn't get a responseI will call them now to see if I can get a hold of them
Initial Business Response /* (1000, 5, 2016/01/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@group1auto.com
I will purchase the floor mats for *** at a dealership is Tulsa today 1/19/and she can pick them up
Initial Consumer
Rebuttal /* (2000, 7, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We received the correct mats yesterday, January 25th Issue has been resolved, it is just very sad that we had to resort to filing a complaint for them to finally respond and properly correct the issueThank You Revdex.com!
Initial Business Response /* (1000, 6, 2014/05/05) */
Customer signed a credit application (which is on file) in an attempt to purchase a vehicle from Bob Howard NissanCredit application was signed by *** *** and *** ***
Bob Howard Nissan did not commit any activity that was
illegal and will not be paying Ms*** any amount
Initial Consumer Rebuttal /* (3000, 8, 2014/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Ms*** ***
*** *** GM, and Bob Howard's response is unsatisfactory because they are attempting to cover up the fact that they violated the Fair Credit and Reporting Act by performing an illegal credit inquiryWe did NOT authorize Bob Howard to pull our creditAgain, we presented them with a DRAFT from our own Finance Company, Capital One to purchase the vehicleWhy would we want or need their financing?
*** *** GM attempted to cover up this violation by doing the following things:
1) Blaming his Finance Team for "not all being on the same page"
2) Excusing his actions by stating "how difficult it was to run a business" and "how overwhelmed he was feeling"
3) Offering $to cover up the violation
4) Stating Information: by saying two weeks later AFTER the vehicle was purchased that "they no longer accepted Drafts from Capital One, but they were just making an exception for us the night we purchased the vehicle with that draft
UPDATED INFORMATION: I was just informed by Capital One's Auto Financing Department that *** *** GM also slandered Capital One's reputation by stating that they weren't a trustworthy company to do financing through, yet *** *** and his finance department first went through Capital One Credit to apply for their own financing with our vehicle
*** *** continues to practice deceptive business procedures and being dishonest with his responsesI will continue to seek justice in the law that was established to protect consumers from greedy and dishonest men like *** *** and the businesses who they work for like Bob Howard Auto Group that allow such criminal acts to occur
We have all of the signed copies of the paperwork for the purchase of the vehicle and not one gave our permission to authorize a credit report inquiryOnce again *** *** is being deceptive and dishonest
We would like for the Revdex.com to continue to be involved in this caseAgain, after reading the complaints on the Revdex.com's website against this company within the last couple of years we're hoping that you see a pattern of Bob Howard's Auto Group's deceptive, dishonest, and illegal business practicesThere is no way that they should continue to receive an A+ as their grade
We ALSO have DOCUMENTATION VIA MULTIPLE TEXTS AND CALLS on Saturday, April 12, 2014,received from Bob Howard's Nissan General Sales Manager ** agreeing upon the price WITHOUT their financing which is the EXACT SAME price that we PURCHASED the vehicle for on Saturday, April 12, Again, this proves that they were well informed that we ALREADY had our financing through Capital One and were bringing our Draft to purchase the vehicle on Saturday, April 12, Now, we would just love to see how Rodney Guthrie will explain away this proof with the Revdex.com, the FTC's Consumer Financial Protection Bureau or better yet in a court of lawJustice will Prevail!
Sincerely,
Mrand Mrs***
Unsatisfied
From: Revdex.com
To: Mr/Mrs *** *** ***
Sent: Tuesday, May 6, XXXX X:XX AM
Subject: Revdex.com Complaint Case# (Ref#XX-XXXXXXX-XXXXXXXX-X-XXXX)
Complaint ID#: XXXXXXXX
Business Name: Bob Howard Auto Group
The Revdex.com has received a response from the business in the above referenced complaint casePlease review their response to your original complaint and advise us of your position in the matterThe response may have already been mailed to you by the company
The details of the complaint (including the business' response) can be accessed at the following website address: http://oklahomacity.app.Revdex.com.org/complaint/view/XXXXXXXX/c/a9289d Please be sure to indicate whether the company's response is satisfactory or not within ten (10) days
If the Bureau does not receive a response, your complaint will close as Assumed Satisfied
In cases involving Revdex.com Accredited Businesses, independent arbitration may be available to resolve a complaint when ordinary dispute resolution efforts have not succeededPlease contact us if you would like to explore this option
Sincerely,
*** ***
Dispute Resolution Specialist
Revdex.com Complaint Department
***@oklahomacity.Revdex.com.org
Final Business Response /* (4000, 14, 2014/05/30) */
The customer signed a credit applicationThis has been stated numerous times in previous responsesNo further responses will be sent by dealership
Final Consumer Response /* (3000, 12, 2014/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
FRAUDULENT
Again we arrived with full payment using a draft from our own finance company, Capital One and PURCHASED the vehicle
*** *** and Bob Howard illegally performed a credit inquiry WITHOUT our consent
He admitted fault apologized and attempted to bribe us with $When we refused and informed him we would be reporting to the Revdex.com about their clear violation of FCRA he then threatened us with producing a fake credit application
Why would we PURCHASE a vehicle and THEN apply for their credit?
One month later AFTER reporting *** *** and Bob Howard to the Revdex.com, Bob Howard Auto Group is STILL sending us approved "PRE-SELECTED AUTO LOANS FOR $34,
Again, we have ALREADY purchased the vehicle,and WE DON'T WANT THEIR LOANS!
*** *** and Bob Howard Auto Group has violated the FCRA, and they HAVE to be held accountable!
Thank You,
Mrand Mrs***
The 2nd time the car was brought back the overheating issue could not be duplicatedWe kept the car
for a few days, drove it and even let it idle for several hours in the heat with no issuesCustomer talked to *** *** and *** *** (used car managers) and said it’s over heating again but told them that it only does it about every 10th time he drives itWe offered to look at the vehicle again and try to find the issue that is causing the overheating and customer refusedIf the issue is intermittent it usually takes a few attempts to locate the problemWe are still willing to help him and fix his problem but refuses to bring it in
Worst service I've experiencedI sold my BMW because I wanted a more reliable car with better customer service after the awful experiences I had a jackie cooper bmwI have heard great things about toyota and the customer service so I bought a 4runner from bob howard earlier this yearTo start with before I had even filled out any paperwork or talked about a price I get a notification from CreditKarma saying I have a new credit inquiry from Bob HowardI called the manager and he claimed no one from their store pulled a credit report but they accidentally put my name instead of another customerI still ended up buying a vehicle from them because they had the 4runner I wantedThe finance manager ended up talking us into the dent repair and the resist all coverageDO NOT get these optionsCOMPLETE waste of moneyThe resist all covers any rock chips in the paint/windshield, I recently had a dent in my windshield so I brought it up to the dealer and no one seemed to know how the resist all coverage even workedThis is a product they sell at their dealership!!! They also talked my into the DentGuard service saying it covers all dents less than inches that can be repaired with painless dent repairGiven the amount of hail in OKC I thought this would be a good dealI get home to and start going through the paperwork to realize it DOES NOT cover hail damage and does not cover the bumpers, trunkSo it pretty much is uselessGiven I should have read the fine print a little better but the fact that I paid for this coverage then show up to the dealership and they tell me they don't handle the coverage for these services is ridiculousThey sold me the coverage!!! I should have know to go somewhere else when they were already pulling credit reports before I even filled out any paperwork to go somewhere else but learn from my mistakes
Initial Business Response /* (1000, 5, 2016/01/08) */
Contact Name and Title: *** *** Market Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@group1auto.com
Mr***
I have emailed you to ask what location of the Bob Howard Auto Group you visited and have not received a
replyThe $are shop supplies, like grease, rags, wheel weights, etcThese should have been disclosed to youI will get the $reimbursed, but I need to know what brand store you visited
Thank you
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
The Honda work was performed at;
Bob Howard Honda
XXXXX *** ***
*** *** ** XXXXX
My cr is XXXXXX
Final Business Response /* (4000, 10, 2016/01/20) */
We will refund the $shop supplies charge if he feels they were not disclosedHowever each estimate is presented not including taxes and shop supplies because the shop supply charge depends on the size and type of the jobAlso the "misc" charge on the "action plan" represents the shop supply chargesSincerely, *** *** General Manager, Bob Howard Honda
Initial Business Response /* (1000, 5, 2014/04/01) */
I spoke to Mr. [redacted] over the phone on 04-01-14 and we were able to resolve the differences the customer had inquired about.
Regards,
Bob Howard Acura
Initial Business Response /* (1000, 5, 2015/03/23) */
Contact Name and Title: *** *** General Sales
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bobhowardauto.com
We have been in contact with this customer and he has been updated on the status of the cancellations. At the time...
of this complaint, he had been refunded over $6,000. The remainder of the cancellations have been processed and we are doing everything we can to expedite this so the customer's lender receives these funds as quickly as possible. Please let me know if you have any questions.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Until I actually receive the balance of over $2300.00. This total amount of 8716.00 which is way overdue since the amount was added to our loan without our permission on 12/9/2014.
The have been paying this off on my old auto loan which I have since refinanced adding the 2300 in since they have refused to send the balance. I will be happy to accept the response when I receive the check. Until then please keep the case open
To whom it may concern,I had talked with Mrs. [redacted] earlier this week. I know...
for a fact that she was fully aware that she had purchased the Warranty in question. The documentation that the Auto Group I work for would make it impossible for a customer to not know what they had, or had not purchased. Mrs. [redacted] has been informed that if she doesn’t want the extended warranty she has the legal right to cancel the warranty. I tried to reach out to Mrs. [redacted] again this morning. I left her a message to please call me.
Initial Business Response /* (1000, 5, 2015/03/30) */
Contact Name and Title: [redacted], general manage
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bobhowardauto.com
While we regret that the replacement of the battery took longer than either party would like for it to, we must follow...
the manufacturers protocol for battery testing before replacement. Chrysler requires that we test the battery for up to 2 hours on their equipment. Once the test is performed, a determination is made as to whether or not replacement is required. It was determined than the battery did in fact need to be replaced and we pulled the battery from our parts department at 9:45 am that same day. As to our employee [redacted] coming across as being rude, I apologize for that and have talked to [redacted] regarding the situation. I believe he became defensive when he felt that he was being verbally attacked with foul language. He must still keep his composure regardless of circumstances. He will be making a follow up call to apologize for his part. You are also more than welcome to cancel an extended warranty through our finance department for a pro-rated refund, however this was not an extended warranty claim. This was a Chrysler claim due to the fact that the battery was a covered component by the manufacturer up to 36000 miles. Thank you for your feedback and we look forward to serving you in the future.
respectfully,
[redacted]
general manager
bob howard CJDR
XXX-XXX-XXXX
Title was mailed and returned to dealershipWe attempted several calls to let her know the title was returned to us but no contact was madeAfter she called us we told her the title was here, she was belligerent and refused
"">Title is still here waiting on herThe client did owe us money which we for gave her of the debt, to complete the deal
Initial Business Response /* (1000, 8, 2014/02/07) */
We have done an extensive search of our customer data bases including the system that we used at the beginning on and find no customer under this name, address or emailIf the customer could provide a copy of the email he is
receiving it is possible that it is coming from the manufacturer and not Bob Howard ToyotaThe dealership has no control of access to the manufacturer's data base and the customer would need to contact them
Customer came in and stated that they key fob was defective and need to be replaced under warrantyAfter examining the key fob you could clearly tell that it was not a warrantable item covered underneath the new car manufactures warranty from Toyota Motor CorporationThe damage to the key fob
was caused by outside factorsCustomer was upset that it wasn’t covered under the warrantyMr*** then came in upset and spoke to *** *** our service directorMr*** did advise him that it would not be covered under warranty due to the nature of the damage to the key fob was not from a manufacture defectMr*** then offered to sell the key fob at pure cost and program the key fob free of charge to help with the situationMr*** then proceeded to get upset and threatened Mr*** demanding that he will in fact give a free key fob per customer’s requestAt which time Mr*** said this conversation is over and politely asked the customers to leaveIf you ask the customer to produce the key fob of the damages to the fob you will be able to tell it was caused by outside factors and was not a manufactures defect that would be covered underneath the new car warranty from ToyotaWe will still offer to sell the key fob at pure dealer cost and to program the key fob free of chargeWe do not feel offering a free key fob to the customer is warrantied at this time Sincerely, *** *** General Manager
Initial Business Response /* (1000, 8, 2014/02/03) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
I am sorry but people do make mistakesWe did change the price once we recognized there was a pricing error
Final Consumer Response /* (4200, 14,
2014/02/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not the price stated
Final Business Response /* (4000, 16, 2014/02/26) */
Price of $2,was an obvious typing errorRogue will not be sold at that priceDealership offered a very good price at $1,back of net invoiceThere will be no further correspondence from dealership regarding this matter
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
I am rejecting the business's response because it was falseI had asked for the title several times and was advised that the title was never mailed by staff last weekI then spoke to the financial operations manager for bob howardI had told him that at this point I did not want the car and would like a full refund.There is no debt owed on the car and I had checked with the post office staff and the title was never sentThis situation has caused unnecessary hardship to my family and I
Initial Business Response /* (1000, 6, 2014/08/07) */
We have basically had to repair this vehicle twice as GEICO had us attempt to repair both outer door repair panels.The actual damage repair nicely, but when we primed the door, there were very light blemishes where the outer repair panel
had been pushed against the intrusion beamsThey were very hard to detect but they were there, so we contacted GEICO and they came out and agreed that outer door repair panels were necessaryWe then ordered them and put them on and repainted the doorsThe vehicle is put together,needs the bumper buffed and then needs to be cleaned upI believe this vehicle will be ready to pick up later this afternoon
Initial Consumer Rebuttal /* (3000, 8, 2014/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The panels were discussed by the Geico claims adjuster the first time he saw the car, and it was agreed at that time they needed to be replacedThe outer panels are included in the initial claims assessment; items through 36; so, I do not think the extended time they claim they needed is warrantedAnd, as previously stated, a rental car was needed since I knew no one in Oklahoma, I was going to McAllen, Texas, and I was coming from Wichita, Kansas (Hertz work order #RR HXXXXXXXX)I was quoted a total of days for repair, yet the repair took daysI opted for the rental company's insurance protection of $a day, an amount I was willing to pay out of pocket just in case something else might happen, since I was still in transit either miles to the north, or miles to the southThe added insurance for the rental vehicle totaled $I believe I am entitled to a $reimbursement from Bob Howard Collision Center, which is the day dollar difference
Final Business Response /* (4000, 10, 2014/08/13) */
The companies insurance had to "repair" the outer door panels on the original estimate which is exactly what we attemtpted to do as per the etimateWe had the door repair panels repaired, but could see distortion as we primed the doors for paintGEICO paid us for attempting to repair the door panels as requested and then they paid us to turn around and "replace' the outer door repair panels which we then ordered the panels and didMr *** can easily verify with GEICO if this is indeed the case and he will find that it is.We basicallt had to resart repairs when the new outer panels were authorized
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactoryto me.
I would indeed like to cancel the warranty and receive the prorated refund and reimbursement for my towing expensesI will gather the receipts and contact Bob Howard in regard to these mattersThank you.
*** ***.
***
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2014/01/15) */
We will correct the problemThere was a error in registering the correct policy in so I will attenpt to reissue a new policy today 1/15/
Initial Business Response /* (1000, 5, 2014/03/24) */
Contact Name and Title: *** *** Ser Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bobhowardauto.com
there was miss communocation to the customer on our part, issue has been resovled and customer is happy
Initial Business Response /* (1000, 5, 2015/05/07) */
Mr***,
I apologize for your experience and I can certainly understand your frustrationWe have finally recieved verification of you cancellationWe will overnight a check to you todayYou should receive it tomorrowOne
again I apologize for your inconvenienceFeel free to contact me if you have any further issues whatsoever
Thank You ,
*** ***
General Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
after the Revdex.com contacted bob howard the same day they reviewed the complaint and called me to apologize an went I felt out of their way to correct the issuei appreciate the strong customer service an their willingness to quickly correct itmistakes are made but how they are taken care of is the heart of the company an for that I would give them an a+++ an purchase another vehichle from them *** b
Initial Business Response /* (1000, 5, 2015/01/28) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bobhowardauto.com
We have reached out to *** *** on several occasions to discuss the details of the purchase and the issue at handHis
voice mail is not set up, so we cannot leave a messageWe need more details and information about the concern at handThe Scion is navigation compatible but needs additional parts to workPlease contact me to discuss what was discussed at time of purchase and to look for the correct solution
Initial Consumer Rebuttal /* (3000, 7, 2015/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have my e-mail address if they need to contact meI'm in DC right now and probably missed their call because of the time differenceThey have emailed me before, they can email me at ***@yahoo.com if they need an info not included in my very detailed complaintI only missed their call once and they could have texted me in that numberXXXXXXXXXX
Final Business Response /* (4000, 9, 2015/02/18) */
To discuss details and to get a clear picture of the transaction we need to talk to Mr ***.We can be reached at XXX-XXX-XXXXHe has no voice mail setup and emails do not cover the communication needed to resolve the concern
Final Consumer Response /* (4200, 11, 2015/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I emailed the manager at ***@bobhowardauto.com on Feb but didn't get a responseI will call them now to see if I can get a hold of them
Initial Business Response /* (1000, 5, 2016/01/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@group1auto.com
I will purchase the floor mats for *** at a dealership is Tulsa today 1/19/and she can pick them up
Initial Consumer
Rebuttal /* (2000, 7, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We received the correct mats yesterday, January 25th Issue has been resolved, it is just very sad that we had to resort to filing a complaint for them to finally respond and properly correct the issueThank You Revdex.com!
Initial Business Response /* (1000, 6, 2014/05/05) */
Customer signed a credit application (which is on file) in an attempt to purchase a vehicle from Bob Howard NissanCredit application was signed by *** *** and *** ***
Bob Howard Nissan did not commit any activity that was
illegal and will not be paying Ms*** any amount
Initial Consumer Rebuttal /* (3000, 8, 2014/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Ms*** ***
*** *** GM, and Bob Howard's response is unsatisfactory because they are attempting to cover up the fact that they violated the Fair Credit and Reporting Act by performing an illegal credit inquiryWe did NOT authorize Bob Howard to pull our creditAgain, we presented them with a DRAFT from our own Finance Company, Capital One to purchase the vehicleWhy would we want or need their financing?
*** *** GM attempted to cover up this violation by doing the following things:
1) Blaming his Finance Team for "not all being on the same page"
2) Excusing his actions by stating "how difficult it was to run a business" and "how overwhelmed he was feeling"
3) Offering $to cover up the violation
4) Stating Information: by saying two weeks later AFTER the vehicle was purchased that "they no longer accepted Drafts from Capital One, but they were just making an exception for us the night we purchased the vehicle with that draft
UPDATED INFORMATION: I was just informed by Capital One's Auto Financing Department that *** *** GM also slandered Capital One's reputation by stating that they weren't a trustworthy company to do financing through, yet *** *** and his finance department first went through Capital One Credit to apply for their own financing with our vehicle
*** *** continues to practice deceptive business procedures and being dishonest with his responsesI will continue to seek justice in the law that was established to protect consumers from greedy and dishonest men like *** *** and the businesses who they work for like Bob Howard Auto Group that allow such criminal acts to occur
We have all of the signed copies of the paperwork for the purchase of the vehicle and not one gave our permission to authorize a credit report inquiryOnce again *** *** is being deceptive and dishonest
We would like for the Revdex.com to continue to be involved in this caseAgain, after reading the complaints on the Revdex.com's website against this company within the last couple of years we're hoping that you see a pattern of Bob Howard's Auto Group's deceptive, dishonest, and illegal business practicesThere is no way that they should continue to receive an A+ as their grade
We ALSO have DOCUMENTATION VIA MULTIPLE TEXTS AND CALLS on Saturday, April 12, 2014,received from Bob Howard's Nissan General Sales Manager ** agreeing upon the price WITHOUT their financing which is the EXACT SAME price that we PURCHASED the vehicle for on Saturday, April 12, Again, this proves that they were well informed that we ALREADY had our financing through Capital One and were bringing our Draft to purchase the vehicle on Saturday, April 12, Now, we would just love to see how Rodney Guthrie will explain away this proof with the Revdex.com, the FTC's Consumer Financial Protection Bureau or better yet in a court of lawJustice will Prevail!
Sincerely,
Mrand Mrs***
Unsatisfied
From: Revdex.com
To: Mr/Mrs *** *** ***
Sent: Tuesday, May 6, XXXX X:XX AM
Subject: Revdex.com Complaint Case# (Ref#XX-XXXXXXX-XXXXXXXX-X-XXXX)
Complaint ID#: XXXXXXXX
Business Name: Bob Howard Auto Group
The Revdex.com has received a response from the business in the above referenced complaint casePlease review their response to your original complaint and advise us of your position in the matterThe response may have already been mailed to you by the company
The details of the complaint (including the business' response) can be accessed at the following website address: http://oklahomacity.app.Revdex.com.org/complaint/view/XXXXXXXX/c/a9289d Please be sure to indicate whether the company's response is satisfactory or not within ten (10) days
If the Bureau does not receive a response, your complaint will close as Assumed Satisfied
In cases involving Revdex.com Accredited Businesses, independent arbitration may be available to resolve a complaint when ordinary dispute resolution efforts have not succeededPlease contact us if you would like to explore this option
Sincerely,
*** ***
Dispute Resolution Specialist
Revdex.com Complaint Department
***@oklahomacity.Revdex.com.org
Final Business Response /* (4000, 14, 2014/05/30) */
The customer signed a credit applicationThis has been stated numerous times in previous responsesNo further responses will be sent by dealership
Final Consumer Response /* (3000, 12, 2014/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
FRAUDULENT
Again we arrived with full payment using a draft from our own finance company, Capital One and PURCHASED the vehicle
*** *** and Bob Howard illegally performed a credit inquiry WITHOUT our consent
He admitted fault apologized and attempted to bribe us with $When we refused and informed him we would be reporting to the Revdex.com about their clear violation of FCRA he then threatened us with producing a fake credit application
Why would we PURCHASE a vehicle and THEN apply for their credit?
One month later AFTER reporting *** *** and Bob Howard to the Revdex.com, Bob Howard Auto Group is STILL sending us approved "PRE-SELECTED AUTO LOANS FOR $34,
Again, we have ALREADY purchased the vehicle,and WE DON'T WANT THEIR LOANS!
*** *** and Bob Howard Auto Group has violated the FCRA, and they HAVE to be held accountable!
Thank You,
Mrand Mrs***
The 2nd time the car was brought back the overheating issue could not be duplicatedWe kept the car
for a few days, drove it and even let it idle for several hours in the heat with no issuesCustomer talked to *** *** and *** *** (used car managers) and said it’s over heating again but told them that it only does it about every 10th time he drives itWe offered to look at the vehicle again and try to find the issue that is causing the overheating and customer refusedIf the issue is intermittent it usually takes a few attempts to locate the problemWe are still willing to help him and fix his problem but refuses to bring it in
Worst service I've experiencedI sold my BMW because I wanted a more reliable car with better customer service after the awful experiences I had a jackie cooper bmwI have heard great things about toyota and the customer service so I bought a 4runner from bob howard earlier this yearTo start with before I had even filled out any paperwork or talked about a price I get a notification from CreditKarma saying I have a new credit inquiry from Bob HowardI called the manager and he claimed no one from their store pulled a credit report but they accidentally put my name instead of another customerI still ended up buying a vehicle from them because they had the 4runner I wantedThe finance manager ended up talking us into the dent repair and the resist all coverageDO NOT get these optionsCOMPLETE waste of moneyThe resist all covers any rock chips in the paint/windshield, I recently had a dent in my windshield so I brought it up to the dealer and no one seemed to know how the resist all coverage even workedThis is a product they sell at their dealership!!! They also talked my into the DentGuard service saying it covers all dents less than inches that can be repaired with painless dent repairGiven the amount of hail in OKC I thought this would be a good dealI get home to and start going through the paperwork to realize it DOES NOT cover hail damage and does not cover the bumpers, trunkSo it pretty much is uselessGiven I should have read the fine print a little better but the fact that I paid for this coverage then show up to the dealership and they tell me they don't handle the coverage for these services is ridiculousThey sold me the coverage!!! I should have know to go somewhere else when they were already pulling credit reports before I even filled out any paperwork to go somewhere else but learn from my mistakes
Initial Business Response /* (1000, 5, 2016/01/08) */
r is XXXXXX
Contact Name and Title: *** *** Market Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@group1auto.com
Mr***
I have emailed you to ask what location of the Bob Howard Auto Group you visited and have not received a
replyThe $are shop supplies, like grease, rags, wheel weights, etcThese should have been disclosed to youI will get the $reimbursed, but I need to know what brand store you visited
Thank you
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
The Honda work was performed at;
Bob Howard Honda
XXXXX *** ***
*** *** ** XXXXX
My c
Final Business Response /* (4000, 10, 2016/01/20) */
We will refund the $shop supplies charge if he feels they were not disclosedHowever each estimate is presented not including taxes and shop supplies because the shop supply charge depends on the size and type of the jobAlso the "misc" charge on the "action plan" represents the shop supply chargesSincerely, *** *** General Manager, Bob Howard Honda
Initial Business Response /* (1000, 5, 2014/04/01) */
I spoke to Mr. [redacted] over the phone on 04-01-14 and we were able to resolve the differences the customer had inquired about.
Regards,
Bob Howard Acura
Initial Business Response /* (1000, 5, 2015/03/23) */
Contact Name and Title: *** *** General Sales
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bobhowardauto.com
We have been in contact with this customer and he has been updated on the status of the cancellations. At the time...
of this complaint, he had been refunded over $6,000. The remainder of the cancellations have been processed and we are doing everything we can to expedite this so the customer's lender receives these funds as quickly as possible. Please let me know if you have any questions.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Until I actually receive the balance of over $2300.00. This total amount of 8716.00 which is way overdue since the amount was added to our loan without our permission on 12/9/2014.
The have been paying this off on my old auto loan which I have since refinanced adding the 2300 in since they have refused to send the balance. I will be happy to accept the response when I receive the check. Until then please keep the case open
To whom it may concern,I had talked with Mrs. [redacted] earlier this week. I know...
for a fact that she was fully aware that she had purchased the Warranty in question. The documentation that the Auto Group I work for would make it impossible for a customer to not know what they had, or had not purchased. Mrs. [redacted] has been informed that if she doesn’t want the extended warranty she has the legal right to cancel the warranty. I tried to reach out to Mrs. [redacted] again this morning. I left her a message to please call me.
Initial Business Response /* (1000, 5, 2015/03/30) */
Contact Name and Title: [redacted], general manage
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bobhowardauto.com
While we regret that the replacement of the battery took longer than either party would like for it to, we must follow...
the manufacturers protocol for battery testing before replacement. Chrysler requires that we test the battery for up to 2 hours on their equipment. Once the test is performed, a determination is made as to whether or not replacement is required. It was determined than the battery did in fact need to be replaced and we pulled the battery from our parts department at 9:45 am that same day. As to our employee [redacted] coming across as being rude, I apologize for that and have talked to [redacted] regarding the situation. I believe he became defensive when he felt that he was being verbally attacked with foul language. He must still keep his composure regardless of circumstances. He will be making a follow up call to apologize for his part. You are also more than welcome to cancel an extended warranty through our finance department for a pro-rated refund, however this was not an extended warranty claim. This was a Chrysler claim due to the fact that the battery was a covered component by the manufacturer up to 36000 miles. Thank you for your feedback and we look forward to serving you in the future.
respectfully,
[redacted]
general manager
bob howard CJDR
XXX-XXX-XXXX