Car was towed to us and customer told us clutch was out. Car would not start, we pushed it in the shop and technician found that car had little to no compression in most cylinders. Called and told customer...
our diagnosis. Customer called us liars and said we did not know what we were doing. We told the customer, if he did not agree with our opinion that he could have the car looked at by another service center. Customer chose to have vehicle towed out of our service department.
Initial Business Response /* (1000, 5, 2014/03/25) */
Customer brought 2004 Nissan 350Z to Smicklas Chevrolet Body shop for repair. Customer had an aftermarket ground effect kit installed. Smicklas Chevrolet agreed to order the kit from the same custom company that the customer ordered...
the kit from years ago. When it arrived the bumper was bolted just like the old bumper. Smicklas Chevrolet is not a custom kit installer and does not do custom modifications. After the installation of the kit, it was apparent that the bumper did not fit like a Nissan bumper does. There are no adjustments as on a factory bumper. When the customer returned to the body shop to view the vehicle he was unhappy with the bumper installation. The body shop looked at all options to try to make the customer happy. The body shop contacted the customer's insurance company to discuss any options for resolution . The insurance adjuster agreed that the custom vehicle shop that did the ground effects years ago would be the best option for the reinstallation.
The manager of the body shop offered to remove the amount the insurance company estimated to have the bumper installed so that the customer can take the vehicle to the custom shop in order to have the work completed there. Smicklas Chevrolet Body Shop will be happy to remove the amount the insurance company allotted for bumper installation as that is the only part of the repairs that are unsatisfactory.
Initial Business Response /* (1000, 6, 2015/04/01) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bobhowardauto.com
I went out and look at Mr. [redacted]'s "missing' hood insulator after I looked at the photos and tried to imagaine why we would have...
removed it in order to repair the hood. As I looked under the hood, I noticed all the residue that the serpentine belt had thrown up under the hood over a period of 6 or 7years. Had the vehicle had a hood insulator, this residue would not have been there. Mr. [redacted] also told me that the Emission decal had been under the hood insulator, and he had never seen it, to which I replied that it would violate Federal law to cover that decal. I went inside, called Honda parts, and told them that Mr [redacted] was saying that his vehicle had a hood insulator to which they informed me that if his vehicle was a 4 cylinder, it probably didn't have one. I told them I had to be sure and they told me to get the vehicle ID number off of his vehicle. I did get it,JHMCPXXXXXCXXXXXX, and they ran it, and said this vehicle did not come with a hood insulator pad.I realize that some 2008 Honda Accords do, but most four cylinders do not, and only the VIN will tell you for sure.I called [redacted] at XXX-XXXX, if you want to verify this.
Initial Consumer Rebuttal /* (3000, 8, 2015/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with his remarks, Also I DO NOT wish to continue the process on this because
1) Waste of time fighting for a 75 dollar part with this people.
2) My car is more than 6 1/2 years old
3) I do not have any picture of it to show as a proof.
I still believe my car had one. I can still see the picture in my mind, but I can't proof it.
In the future, I will not do business with this group.
Lessons learned : Before giving a vehicle for repair, take as much as pictures inside and outside.
Advise same to friends and families.
God Bless!
Please Cancel this process from here.
Initial Business Response /* (1000, 5, 2014/12/30) */
Contact Name and Title: [redacted], general manage
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@bobhowardauto.com
Mr. [redacted] is correct in the fact that we at the dealership made an unfortunate mistake of having the wrong VIN number on...
the retail sales contract and all pertinent paperwork regarding their transaction. Though this is NOT a common problem with our dealership, it has happened before. Handling the transaction and doing what is called a collateral swap with the lending institution is very easy. However the state of Oklahoma is tougher to work around in circumstances like these. The state is requiring us to collect the titlework to the car with the wrong VIN number from Mr. [redacted] before they issue the correct title to the customer. When this happens, we can more than likely have the problem rectified within the matter of about 3 days. However, without Mr. [redacted] handing over the title with the wrong VIN number, we are at the mercy of the state in trying to find a way around their policy regarding this issue. We are awaiting response from the Oklahoma tax commission regarding a solution to the problem. I have also offered to re-emburse the [redacted]'s any money spent out of pocket for titling of the vehicle in an effort to easily correct the problem. We regret that this has happened and have initiated an internal process to help eleviate any additional issues of this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have asked for a new sales contract to be written with the correct VIN# which the dealer has refused to do, also for them to correct this with all parties involved which has not been done by them.
Finance Company, Insurance Company and the State Tax Commission
Final Business Response /* (4000, 9, 2015/01/15) */
on January 7th, we corrected our mistake by providing the customers with a new clean retail sales contract and a new perfected title to the correct vehicle that they purchased as well as re-embursed the customers for the expense of their tag, title and tax. We apologize for the wrong doings on our end and look forward to serving the customers needs in the future.
respectfully
[redacted]
general manager
bob howard hyundai
After three weeks of working with an although kind but "green" sales associate, I decided to move forward with the purchase of the vehicle I had been so patiently waiting for. The "car bug" finally caught up with me one morning, after a long day at work and I decided to go forward with the grueling process that any air breathing human dreads. I was greeted by a flock of Junior salesmen got out of my car and intended to finish the deal as we had agreed on cost, time, and every other aspect possibly feasible from a telephone. I was tired, yet I sipped my coffee and waited for the tribal dance of used car salesmen to wear me out. After reviewing the documentation for third time before signing, I agreed, simply because I didn't have the tenacity to have yet another circular conversation. Growing up with one of the most well respected car dealerships in the state, I never heard a bad word about Bob Howard. Unfortunately the mere mortal who gathers the battle to shop for a used car is nothing but a piece of fresh meat to the Bob Howard Acura Group. I have never heard so many attempts at mind games, or witnessed a complete staging. I experienced a bait and switch. Fraudulently, although sweetly the young man scurried off to his superior like that of a Silver Fish when things came down to business. Selling anything is difficult, I get it. Instilling a false sense of entitlement in your employees, to drag your clients up and down the road, To nonchalantly placate a customer over the phone calls some answered, some left to the voicemail/receptionist. To do the very opposite of what they ask, but conveniently use good old boy charm is not good business. I was finally there. The documents appeared, and X _____ here and ________ here and "my manager says we're good" here are your keys. Pesky silver fish! I looked up after penning my last initial and he was gone, only to return to tell me that I needed to give him two-thousand dollars completely unspoken of up until that point from either said salesmen in training or management... that was absolutely not discussed in person nor on the phone. Bewilderment can cause one to react in a less than an empathetic manner in these situations when the ol' BAIT- AND- SWITCH occurs. I'm a professional, in my mid- twenties but I wasn't born last night. I quietly gathered my things as I knew my time arguing would do absolutely nothing.. but raise my blood pressure further. Said associate even had the gull to say " come on man you don't have $2,000??!" with an arrogant disposition. I digress, but if you plan on purchasing ANYTHING from BOB HOWARD ACURA be prepared to bring a little extra change after you finis a Bill of Sale finished verbal and/or written.
We made an appointment to get a battery replaced on a vehicle that was approximately 18 months old with 30 k miles; the battery had to be charged every weeknight prior to the appointment to avoid having to jump the car the next morning (certainly an indication of a poor quality vehicle). We dropped the car off on time and after 2 hours called the dealership to check on the status of the car. After multiple phone calls being sent to voicemail we decided to return to the dealership. Upon returning to the dealership we were advised that they had not begun to service our vehicle because they wanted to know if we desired an extra service. Instead of calling us to ask, they did not begin work on his car until we returned to the dealership and asked what was taking so long. There was no service manager present and the service technician who helped us tried to explain that it took 3 hours of testing to ensure that the battery was, in fact, bad. Replacing a battery should take no more than 10 minutes and the testing takes approximately 5 minutes. I was treated poorly by a man who assumed I knew nothing about cars. He was rude and made a poor excuse for their terrible service. We purchased a warranty plan through an outside company but the work was required to be done at the dealership. I will never again set foot on the property. While I did not hold my tongue after being told lame excuses and/or lies, I do not believe that a business who does not show respect to their customers deserves the right to tell me I am disrespectful for using any word in the English language. I take offense to your poor business, I'm sorry you take offense to my language. Without the poor service, there would have been no reason for my anger. Do not expect any kind of decency, efficiency or true customer appreciation from the service department at this dealership.
Initial Business Response /* (1000, 5, 2014/07/17) */
We apologize that you had to make a trip to our dealership and we were unable to repair your vehicle. We did not want to inconvenience you by keeping your car when our shop was running behind and we were unable to repair your vehicle...
during your appointment time. Sometimes vehicles come in that repairs take longer than expected and it causes the remaining appointments to fall behind. It appears that when you made the appointment your contact information did not flow through to our advisors system so they were unable to contact you.
Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: [redacted] general manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@bobhowardauto.com
I apolagize for our lack of communication regarding the difference in how taxes are paid in oklahoma versus texas. I...
will be more than happy to reemburse you the amount of $1000.00 which should cover have of your tag expenses.
respectfully,
[redacted]
general manager
Initial Consumer Rebuttal /* (2000, 7, 2015/07/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the prompt response [redacted]. I accept your offer for reimbursement and believe it is fair for both Bob Howard Dodge and me to each cover half of the extra costs beyond originally agreed final cost. I will gladly close this complaint upon receipt of reimbursement via mail. Please send certification of sent mail.
Thank you.
We went to Bob Howard and purchased a new Z06 corvette off of the showroom floor. Prior we had spoken with them over the phone and the salesman had agreed to a price and some small extra items that would be thrown in for that price. When we got there the sales manager said that could not be honored. He also wanted us to pay half of the cost of detailing the car before delivery. There were many scratches on it and we refused to do so as this is over a 90K new car. He finally agreed to get it detailed and pay for it. We live out of town so I had to take the car back to them for it to be detailed so they had it for a couple of days. They called me back and said the car was ready but the items that they promised us were still not there. When I got there to pick up the car I was in shock that there were now more scratches on it than before and told them I would not accept it. They kept it once again and said they would send it out to someone to do it right. It took a month or better to get the items that they had promised us and we never got a survey from the company to fill out. Since I did not get any survey I will put my review here in hopes others do not have to deal with this.
Initial Business Response /* (1000, 5, 2015/11/07) */
We have spoken to the customer and let him know what is going on. We are waiting on the state to produce a title and have explained this to the customer. The customer and I have come to an agreement and this issue will be resolved as...
Initial Business Response /* (1000, 5, 2015/07/28) */
Mr. [redacted]
I am very sorry you fell the way that you do. I have reviewed your file and there is nothing in the deal jacket that leads me to believe we promised to not send your deal to a couple banks including BOA. I have also review...
the menu you signed which clearly separates the cost of the warranty and car itself. There was no attempt on our part quickly glaze over any of the details of your transaction. Each document requires a signature. As far the loan thru BOA, you have the ability to refinance thru any lender you choose, we will not cover the interest. You did sign a contract which? Lastly lenders do not remove inquiries, without the customer contacting them, so that will fall into something you will need to address directly with the lender, however your signed application gave us authorization to seek financing on your behalf.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your timely response and being so quick to not take any responsibility for your staffs misconduct. It was against my better judgement to take the advisement of your sales representative as he seemed exceedingly persistent in me not dealing with USAA myself. I find it entertaining that you stated that you found no record of my family only requesting financing through USAA. I really don't expect your sales rep or finance rep annotating in my file that "I intentionally led the [redacted]'s astray about our abilities with USAA and into a false sense of security so that I could close this deal in favor of Bob Howard Toyota."
Since dishonesty is seemingly an allowable policy in your family of dealerships and it's so easy for you to question the integrity of a family of a 20 year military veteran, I can't say that I'm surprised by your response.
Some lessons are learned the hard way and this is merely one of them. We will take your lack of concern and responsibility as an indication that other soldiers, especially USAA members, should be warned about doing business with your family of dealerships. As a precaution for them, we will be contacting Army Community Services of Fort Sill to advise them of your business's practices.
It seems that now that the vehicle is sold and contracts are singed that there is no reason for you to pursue customer satisfaction and that asking for a few weeks of accrued interest was asking far too much from your successful and friendly family of dealerships.
Thanks again for your timely response and take care.
Initial Business Response /* (1000, 5, 2014/07/31) */
Contact Name and Title: [redacted] general manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bobhowardauto.com
This is in response to a complaint made by [redacted]. When we initially worked with [redacted] we made every...
effort possible to secure financing on his behalf. The financing on his contract fell through due to the fact that stipulations for adequate proof of income could not be proven. Mr. [redacted]'s down payment for the car was also returned as insufficient funds in which again we worked with him to make suitable arrangements to make the check good. There is a stipulation in our spot delivery agreement that was signed by Mr. [redacted] that states that a portion of down payments would be retained if we could not secure financing on his behalf and if the car was driven in excess of an average of 50 miles per day. We have mailed his portion of the down payment due to him and he should receive that within a day or 2.
Respectfully,
[redacted]
General Manager
Bob Howard Hyundai
Car was towed to us and customer told us clutch was out. Car would not start, we pushed it in the shop and technician found that car had little to no compression in most cylinders. Called and told customer...
our diagnosis. Customer called us liars and said we did not know what we were doing. We told the customer, if he did not agree with our opinion that he could have the car looked at by another service center. Customer chose to have vehicle towed out of our service department.
Initial Business Response /* (1000, 5, 2014/03/25) */
Customer brought 2004 Nissan 350Z to Smicklas Chevrolet Body shop for repair. Customer had an aftermarket ground effect kit installed. Smicklas Chevrolet agreed to order the kit from the same custom company that the customer ordered...
the kit from years ago. When it arrived the bumper was bolted just like the old bumper. Smicklas Chevrolet is not a custom kit installer and does not do custom modifications. After the installation of the kit, it was apparent that the bumper did not fit like a Nissan bumper does. There are no adjustments as on a factory bumper. When the customer returned to the body shop to view the vehicle he was unhappy with the bumper installation. The body shop looked at all options to try to make the customer happy. The body shop contacted the customer's insurance company to discuss any options for resolution . The insurance adjuster agreed that the custom vehicle shop that did the ground effects years ago would be the best option for the reinstallation.
The manager of the body shop offered to remove the amount the insurance company estimated to have the bumper installed so that the customer can take the vehicle to the custom shop in order to have the work completed there. Smicklas Chevrolet Body Shop will be happy to remove the amount the insurance company allotted for bumper installation as that is the only part of the repairs that are unsatisfactory.
Initial Business Response /* (1000, 6, 2015/04/01) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bobhowardauto.com
I went out and look at Mr. [redacted]'s "missing' hood insulator after I looked at the photos and tried to imagaine why we would have...
removed it in order to repair the hood. As I looked under the hood, I noticed all the residue that the serpentine belt had thrown up under the hood over a period of 6 or 7years. Had the vehicle had a hood insulator, this residue would not have been there. Mr. [redacted] also told me that the Emission decal had been under the hood insulator, and he had never seen it, to which I replied that it would violate Federal law to cover that decal. I went inside, called Honda parts, and told them that Mr [redacted] was saying that his vehicle had a hood insulator to which they informed me that if his vehicle was a 4 cylinder, it probably didn't have one. I told them I had to be sure and they told me to get the vehicle ID number off of his vehicle. I did get it,JHMCPXXXXXCXXXXXX, and they ran it, and said this vehicle did not come with a hood insulator pad.I realize that some 2008 Honda Accords do, but most four cylinders do not, and only the VIN will tell you for sure.I called [redacted] at XXX-XXXX, if you want to verify this.
Initial Consumer Rebuttal /* (3000, 8, 2015/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with his remarks, Also I DO NOT wish to continue the process on this because
1) Waste of time fighting for a 75 dollar part with this people.
2) My car is more than 6 1/2 years old
3) I do not have any picture of it to show as a proof.
I still believe my car had one. I can still see the picture in my mind, but I can't proof it.
In the future, I will not do business with this group.
Lessons learned : Before giving a vehicle for repair, take as much as pictures inside and outside.
Advise same to friends and families.
God Bless!
Please Cancel this process from here.
Initial Business Response /* (1000, 5, 2014/12/30) */
Contact Name and Title: [redacted], general manage
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@bobhowardauto.com
Mr. [redacted] is correct in the fact that we at the dealership made an unfortunate mistake of having the wrong VIN number on...
the retail sales contract and all pertinent paperwork regarding their transaction. Though this is NOT a common problem with our dealership, it has happened before. Handling the transaction and doing what is called a collateral swap with the lending institution is very easy. However the state of Oklahoma is tougher to work around in circumstances like these. The state is requiring us to collect the titlework to the car with the wrong VIN number from Mr. [redacted] before they issue the correct title to the customer. When this happens, we can more than likely have the problem rectified within the matter of about 3 days. However, without Mr. [redacted] handing over the title with the wrong VIN number, we are at the mercy of the state in trying to find a way around their policy regarding this issue. We are awaiting response from the Oklahoma tax commission regarding a solution to the problem. I have also offered to re-emburse the [redacted]'s any money spent out of pocket for titling of the vehicle in an effort to easily correct the problem. We regret that this has happened and have initiated an internal process to help eleviate any additional issues of this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have asked for a new sales contract to be written with the correct VIN# which the dealer has refused to do, also for them to correct this with all parties involved which has not been done by them.
Finance Company, Insurance Company and the State Tax Commission
Final Business Response /* (4000, 9, 2015/01/15) */
on January 7th, we corrected our mistake by providing the customers with a new clean retail sales contract and a new perfected title to the correct vehicle that they purchased as well as re-embursed the customers for the expense of their tag, title and tax. We apologize for the wrong doings on our end and look forward to serving the customers needs in the future.
respectfully
[redacted]
general manager
bob howard hyundai
After three weeks of working with an although kind but "green" sales associate, I decided to move forward with the purchase of the vehicle I had been so patiently waiting for. The "car bug" finally caught up with me one morning, after a long day at work and I decided to go forward with the grueling process that any air breathing human dreads. I was greeted by a flock of Junior salesmen got out of my car and intended to finish the deal as we had agreed on cost, time, and every other aspect possibly feasible from a telephone. I was tired, yet I sipped my coffee and waited for the tribal dance of used car salesmen to wear me out. After reviewing the documentation for third time before signing, I agreed, simply because I didn't have the tenacity to have yet another circular conversation. Growing up with one of the most well respected car dealerships in the state, I never heard a bad word about Bob Howard. Unfortunately the mere mortal who gathers the battle to shop for a used car is nothing but a piece of fresh meat to the Bob Howard Acura Group. I have never heard so many attempts at mind games, or witnessed a complete staging. I experienced a bait and switch. Fraudulently, although sweetly the young man scurried off to his superior like that of a Silver Fish when things came down to business. Selling anything is difficult, I get it. Instilling a false sense of entitlement in your employees, to drag your clients up and down the road, To nonchalantly placate a customer over the phone calls some answered, some left to the voicemail/receptionist. To do the very opposite of what they ask, but conveniently use good old boy charm is not good business. I was finally there. The documents appeared, and X _____ here and ________ here and "my manager says we're good" here are your keys. Pesky silver fish! I looked up after penning my last initial and he was gone, only to return to tell me that I needed to give him two-thousand dollars completely unspoken of up until that point from either said salesmen in training or management... that was absolutely not discussed in person nor on the phone. Bewilderment can cause one to react in a less than an empathetic manner in these situations when the ol' BAIT- AND- SWITCH occurs. I'm a professional, in my mid- twenties but I wasn't born last night. I quietly gathered my things as I knew my time arguing would do absolutely nothing.. but raise my blood pressure further. Said associate even had the gull to say " come on man you don't have $2,000??!" with an arrogant disposition. I digress, but if you plan on purchasing ANYTHING from BOB HOWARD ACURA be prepared to bring a little extra change after you finis a Bill of Sale finished verbal and/or written.
We made an appointment to get a battery replaced on a vehicle that was approximately 18 months old with 30 k miles; the battery had to be charged every weeknight prior to the appointment to avoid having to jump the car the next morning (certainly an indication of a poor quality vehicle). We dropped the car off on time and after 2 hours called the dealership to check on the status of the car. After multiple phone calls being sent to voicemail we decided to return to the dealership. Upon returning to the dealership we were advised that they had not begun to service our vehicle because they wanted to know if we desired an extra service. Instead of calling us to ask, they did not begin work on his car until we returned to the dealership and asked what was taking so long. There was no service manager present and the service technician who helped us tried to explain that it took 3 hours of testing to ensure that the battery was, in fact, bad. Replacing a battery should take no more than 10 minutes and the testing takes approximately 5 minutes. I was treated poorly by a man who assumed I knew nothing about cars. He was rude and made a poor excuse for their terrible service. We purchased a warranty plan through an outside company but the work was required to be done at the dealership. I will never again set foot on the property. While I did not hold my tongue after being told lame excuses and/or lies, I do not believe that a business who does not show respect to their customers deserves the right to tell me I am disrespectful for using any word in the English language. I take offense to your poor business, I'm sorry you take offense to my language. Without the poor service, there would have been no reason for my anger. Do not expect any kind of decency, efficiency or true customer appreciation from the service department at this dealership.
Initial Business Response /* (1000, 5, 2014/07/17) */
We apologize that you had to make a trip to our dealership and we were unable to repair your vehicle. We did not want to inconvenience you by keeping your car when our shop was running behind and we were unable to repair your vehicle...
during your appointment time. Sometimes vehicles come in that repairs take longer than expected and it causes the remaining appointments to fall behind. It appears that when you made the appointment your contact information did not flow through to our advisors system so they were unable to contact you.
Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: [redacted] general manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@bobhowardauto.com
I apolagize for our lack of communication regarding the difference in how taxes are paid in oklahoma versus texas. I...
will be more than happy to reemburse you the amount of $1000.00 which should cover have of your tag expenses.
respectfully,
[redacted]
general manager
Initial Consumer Rebuttal /* (2000, 7, 2015/07/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the prompt response [redacted]. I accept your offer for reimbursement and believe it is fair for both Bob Howard Dodge and me to each cover half of the extra costs beyond originally agreed final cost. I will gladly close this complaint upon receipt of reimbursement via mail. Please send certification of sent mail.
Thank you.
We went to Bob Howard and purchased a new Z06 corvette off of the showroom floor. Prior we had spoken with them over the phone and the salesman had agreed to a price and some small extra items that would be thrown in for that price. When we got there the sales manager said that could not be honored. He also wanted us to pay half of the cost of detailing the car before delivery. There were many scratches on it and we refused to do so as this is over a 90K new car. He finally agreed to get it detailed and pay for it. We live out of town so I had to take the car back to them for it to be detailed so they had it for a couple of days. They called me back and said the car was ready but the items that they promised us were still not there. When I got there to pick up the car I was in shock that there were now more scratches on it than before and told them I would not accept it. They kept it once again and said they would send it out to someone to do it right. It took a month or better to get the items that they had promised us and we never got a survey from the company to fill out. Since I did not get any survey I will put my review here in hopes others do not have to deal with this.
Initial Business Response /* (1000, 5, 2015/11/07) */
We have spoken to the customer and let him know what is going on. We are waiting on the state to produce a title and have explained this to the customer. The customer and I have come to an agreement and this issue will be resolved as...
quickly as possible.
Initial Business Response /* (1000, 5, 2015/07/28) */
Mr. [redacted]
I am very sorry you fell the way that you do. I have reviewed your file and there is nothing in the deal jacket that leads me to believe we promised to not send your deal to a couple banks including BOA. I have also review...
the menu you signed which clearly separates the cost of the warranty and car itself. There was no attempt on our part quickly glaze over any of the details of your transaction. Each document requires a signature. As far the loan thru BOA, you have the ability to refinance thru any lender you choose, we will not cover the interest. You did sign a contract which? Lastly lenders do not remove inquiries, without the customer contacting them, so that will fall into something you will need to address directly with the lender, however your signed application gave us authorization to seek financing on your behalf.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your timely response and being so quick to not take any responsibility for your staffs misconduct. It was against my better judgement to take the advisement of your sales representative as he seemed exceedingly persistent in me not dealing with USAA myself. I find it entertaining that you stated that you found no record of my family only requesting financing through USAA. I really don't expect your sales rep or finance rep annotating in my file that "I intentionally led the [redacted]'s astray about our abilities with USAA and into a false sense of security so that I could close this deal in favor of Bob Howard Toyota."
Since dishonesty is seemingly an allowable policy in your family of dealerships and it's so easy for you to question the integrity of a family of a 20 year military veteran, I can't say that I'm surprised by your response.
Some lessons are learned the hard way and this is merely one of them. We will take your lack of concern and responsibility as an indication that other soldiers, especially USAA members, should be warned about doing business with your family of dealerships. As a precaution for them, we will be contacting Army Community Services of Fort Sill to advise them of your business's practices.
It seems that now that the vehicle is sold and contracts are singed that there is no reason for you to pursue customer satisfaction and that asking for a few weeks of accrued interest was asking far too much from your successful and friendly family of dealerships.
Thanks again for your timely response and take care.
Initial Business Response /* (1000, 5, 2014/07/31) */
Contact Name and Title: [redacted] general manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bobhowardauto.com
This is in response to a complaint made by [redacted]. When we initially worked with [redacted] we made every...
effort possible to secure financing on his behalf. The financing on his contract fell through due to the fact that stipulations for adequate proof of income could not be proven. Mr. [redacted]'s down payment for the car was also returned as insufficient funds in which again we worked with him to make suitable arrangements to make the check good. There is a stipulation in our spot delivery agreement that was signed by Mr. [redacted] that states that a portion of down payments would be retained if we could not secure financing on his behalf and if the car was driven in excess of an average of 50 miles per day. We have mailed his portion of the down payment due to him and he should receive that within a day or 2.
Respectfully,
[redacted]
General Manager
Bob Howard Hyundai