Bob Ruth Ford, Inc.

September 23, Dear *** ***:We are contacting you regarding the above referenced complaint filed by *** *** on September 11, The *** *** was sold to **& *** on February 14, completely “AS-IS.” The dealership did a general
safety inspection at that time and disclosed to the customer the items we found that it needed to pass state inspectionThe dealership did not perform any of these repairs prior to the purchase of the vehicle which was also clearly stated to the customerThe customer was obviously aware that the vehicle needed some repairs at the time which they purchased the vehicle and they were also given the opportunity to have the vehicle checked over by a third party prior to the purchase as wellAt the time they purchased the vehicle there was a current state inspection sticker on the vehicle which expired in October of That inspection sticker was neverissued by Bob Ruth Ford, Inc.The vehicle must have been inspected in October of for them to legally drive the vehicle for the past ten monthsThat inspection was not performed at Bob Ruth Ford either.We do our best to give our customers as much information about the “AS-IS” cars that they purchase from usWewere up front about the car not passing state inspection at the time of purchase and also allowing them to have the vehicle checked over by a third party prior to purchaseI am unaware if they took advantage of that option prior totheir purchase.We would not be willing to pay off the customer's loan on this vehicle outright but we would be willing to assist them in either fixing the necessary repairs needed on their vehicle or trading the vehicle in on another purchase.Thank you for your attention to our response.Sincerely,

March 3, 2016Dear *** ***:We have been in contact with the *** regarding the issues with the *** *** LE, purchased on December 22, Our service department manager Jason K*** and service advisor George B*** have been working with them and evaluated the vehicleParts were
ordered and were just received at the dealershipWe have contacted *** *** today, March 3, to schedule a convenient time to get the parts installedShe will be checking with her son to schedule that appointment.When the requested repairs are completed, we will notify youThank you for your consideration as we work to resolve this issue with this customer.Sincerely,Deana M.Administrative Assistant

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
I feel that the salesperson led me to believe that the three items he wrote on paper were the only problems that existed with the car. He stated this verbally as well that these three items were the ONLY items that the car would need to pass inspection. This was an outright lie and if the dealership did not know the extent of the problems then the salesperson should not have stated this in writing and verbally. I understand that this vehicle was sold "as is". I am not disputing this. I was basically lied to and I feel that the only compromise acceptable would be if Bob Ruth Ford would purchase the parts needed to make the repairs that were found at the dealership after purchase and I will take the vehicle to a reputable service repair shop of my choice
With regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me My biggest question is how do you expect to fix it? The entire sub frame is rusted when I cashed your office you offered no help Because it's not your proven I owe $2,on this car that I can't even get $trade in for What do you expect me to do?
Regards,
*** ***

March 3, 2016Dear *** ***:
We have been in contact with the *** regarding the issues with the *** *** LE, purchased on December 22, Our service department manager Jason K*** and service advisor George B*** have been working with them and evaluated the
vehicleParts were ordered and were just received at the dealershipWe have contacted *** *** today, March 3, to schedule a convenient time to get the parts installedShe will be checking with her son to schedule that appointment.When the requested repairs are completed, we will notify youThank you for your consideration as we work to resolve this issue with this customer.Sincerely,Deana M.Administrative Assistant

August 14, 2014
Dear *** ***:We are responding to the above referenced complaint filed by *** *** of *** ***, WV*** *** purchased a vehicle from our dealership in Pennsylvania on July 3, Our dealership policy regarding registration for out of state
customers is to issue a thirty day temporary registration and then complete the registration process through our out of state serviceWe submitted the original documents on July 10th to our registration service, however *** *** did not add the purchased vehicle to his insurance until July 23, Unfortunately, when the registration service received the updated insurance document it did not go to the appropriate party and we were not aware of the situation until August 6, 2014.At that point in time we were in contact with the registration service to resolve the situationWe were told by the registration service that the documents would be overnighted for receipt by the West Virginia DMV on Thursday August 7th with a rush requested for processingWhen we discovered that the documents were still not sent to West Virginia on Friday August 8th, we had them overnighted directly to our dealership for receipt on Saturday August 9thWe sent a dealership courier directly to the DMV in Martinsburg, West Virginia on Monday, August 11th with *** ***’s documents, completed the registration for the vehicle, and delivered the registration directly to *** *** in *** ***, WV by approximately 1:pm on that same day.While we apologize that the registration was not completed within the thirty day temporary tag limit, once we were aware of the situation, we resolved it as quickly as we could on our customer’s behalf* *** was provided with the tag on August 11, and will receive the title directly from West Virginia in the mail.Thank you for your attention to our response.Sincerely,Robert *R***
Vice President/General Manager

We have reviewed [redacted]'s concerns regarding his warranty cancellation.  Finance Manager Randy Johnson reached out to [redacted] & explained the coverage of the warranty he purchased & the cancellation process which is based on time & mileage.  As a gesture of good will,...

Bob Ruth Ford offered to split the amount that [redacted] was requesting and offered to reimburse to him $400.00. [redacted] accepted that as an equitable resolution to his complaint.  A copy of the check that will be mailed to [redacted] is attached.

April 8, 2014**. [redacted] agreed to purchase an AS-IS vehicle from Bob Ruth Ford on January 10, 2014. The vehicle that he purchased was a 2000 [redacted] with 160,450 miles on it. Per that agreement we stated it very clearly to **. [redacted] what our policy is in regards to selling...

vehicles AS-IS. He signed numerous times that he understood what our policy is. The first piece of paper he signed, was a bright RED piece of paper with a stop sign on it stating very clearly, what Bob Ruth Ford was willing to do or not do in regards to the sale. **. [redacted] was given the opportunity to test-drive the vehicle prior to sale, which he did. He had the opportunity to have the vehicle checked over by a third party mechanic prior to the sale, which he decided not to do. Our mechanics also do a safety inspection of the vehicle prior to him purchasing the vehicle, we disclose what our technicians found wrong with the car and the information is given to all our customers before they go through with the sale. Bob Ruth Ford made it very clear that the vehicle that he was purchasing will be sold completely AS-IS, and that we would not perform any repairs under any circumstance after the sale was finalized.**. [redacted] made the decision to move ahead with the purchase of the [redacted] knowing exactly what our policy was before and after the sale. After he purchased the vehicle, he brought the vehicle into the dealership, spoke to his salesperson, and told him that the vehicle was overheating. His salesperson looked at the vehicle and noticed it was leaking coolant. His salesperson advised -**. [redacted] that he needed to have the coolant leak looked at immediately and recommended he go to a garage within 500 yards of Bob Ruth Ford right away to have the coolant leak addressed. To my knowledge, **. [redacted] never took the time to have the coolant leak addressed and within two weeks, the motor had blown.**. [redacted] contacted me to inform me of this situation. I asked **. [redacted] whether or not he had a 3rd party look over the vehicle prior to him purchasing it and he had stated that he did not. I also asked him if he understood our AS-IS policy before purchasing and he stated that he was aware. **. [redacted]’s argument was that we never disclosed any prior engine problems to him prior to sale. I stated to **. [redacted] that the engine problems were not apparent to either of us before the sale and that our mechanics did not see any problems at that time and he was able to test drive the vehicle before the sale was finalized. I also stated that this situation is why we do not put any type of warranty on older cars with higher mileage.**. [redacted] told me that he was able to have a motor installed for $1,300.00 and he needed a vehicle because he just had a newborn baby. As a matter of goodwill, I agreed to give **. [redacted] a check for $900.00 towards his purchase of an engine for his vehicle. We agreed that this resolution was fair and he thanked me very much for helping him out. I had him sign a release stating this was a “one time” goodwill gesture and that Bob Ruth Ford would not be responsible for any future repairs or concerns with his vehicle. I gave him his $900.00 check, he signed our paperwork and I believed the problem to be resolved. Within an hour, **. [redacted] returned to the dealership, returned the $900.00 check, and stated that he was not willing to release us for any future concerns of the vehicle and that he was contacting the Revdex.com and the attorney general. I stated to him that he was making a big mistake and that if he does not accept my goodwill that I would be taking that offer off the table. I believe that my $900.00 offer to **. [redacted] was more than fair especially since it covered more than his initial down payment and trade value that he put down up front.I have already tried to settle his complaint and was willing to refund his initial down payment plus an additional $200.00. His agreement with his lender to make his payments has nothing to do with Bob Ruth Ford. We have not prevented him from making his financial obligations to his lender and have already tried to provide him with goodwill to help him get his repairs done.At this time w,e are not willing to refund his down payment or honor any other requests, that **. [redacted] is seeking.Sincerely,

June 18, 2014Dear [redacted]:We have received your correspondence regarding the above referenced complaint filed by [redacted] regarding his purchase of the [redacted] Wrangler. We have been in contact with [redacted] since the receipt of the complaint and are currently working with him to amicably...

resolve the situation. When this situation is resolved, we will update this case with the outcome.Thank you for your consideration as we work to resolve this complaint with [redacted].Sincerely,

We purchased a 2014 Ford Truck on August 4th from Bob Ruth Ford. We dealt with Tracy M[redacted], Devin T[redacted] the sales person and Randy J[redacted] the Finance manager and Steve H[redacted] the sales manager.All of these gentlemen are professionals. They worked out a deal that we were comfortable with so we made the purchase. We give them a 5Star rating and would recommend this dealership to anyone.Carolyn&David M[redacted]

October 5, 2016Dear Heather:We have received the complaint filed by [redacted] regarding the 2015 Ford Expedition that was purchased on July 5, 2016. [redacted] brought her vehicle back for service on July 15, 2016. We will honor all warranties on the vehicle, however brakes and tires are not...

covered items.We have reviewed her complaint and at this time we have done all that we are willing to do. Thank you for your consideration. If you need further information, feel free to contact me.Sincerely,Robert R. General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We have scheduled for the repairs on Thursday March 10th to be completed.  My son will be dropping off his car the day before, Wednesday March 9th.  We were told all repairs should be completed on Thursday.  Thank you so much for your help.
Regards,
[redacted]

January 25, 2016Dear [redacted].
We originally received notification of this complaint on 1/2/2016 and did respond on 1/5/2016 via the website. Our internet manager has spoken directly to [redacted] and he has been provided with the remote as requested. I have printed out our...

response which was submitted earlier and included it with this letter.Thank you for your attention to this matter.
Sincerely,
Deana M

July 2, 2014
Dear [redacted]:We are responding to the above mentioned complaint filed by [redacted]. We have reviewed our records of his purchase of the 2007 [redacted] on September 19, 2013. At the time of purchase the vehicle had 74,618 miles and was sold with a 3 month/ 3,000...

mile warranty. This warranty expired on December 19, 2013. At the time of purchase, [redacted] declined the purchase of an extended warranty.We would be happy to assist this customer with the current concerns he is having with his vehicle in our service department, however we are not willing to do any sort of refund.Thank you for your consideration in this matter.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: My biggest question is how do you expect to fix it?  The entire sub frame is rusted when I cashed your office you offered no help.  Because it's not your proven  I owe $2,600 on this car that I can't even get $100 trade in for.  What do you expect me to do? 
Regards,
[redacted]

January 25, 2016Dear [redacted].We originally received notification of this complaint on 1/2/2016 and did respond on 1/5/2016 via the website. Our internet manager has spoken directly to [redacted] and he has been provided with the remote as requested. I have printed out our response which was...

submitted earlier and included it with this letter.Thank you for your attention to this matter.Sincerely,Deana M

Review: I purchased a vehicle from bob ruth ford that had a bad engine that they did not inform me of. they intitally attempted to provide me a check in the amount of 900.00 that I denied because they attmepted to have me agree to a statement that would state that I would take no further action in reference to this matter.Desired Settlement: I would like for them to assume repsonisbility of the loan and provide me a full refund of my deposit in reference to this vehicle. The way I was treated has been unacceptable and I would not like to continue any sort of monetary transaction with them in reference to a vehicle due to the fact I only had a the vehicle for a week and a half before the engine "gave out" on me

Business

Response:

April 8, 2014**. [redacted] agreed to purchase an AS-IS vehicle from Bob Ruth Ford on January 10, 2014. The vehicle that he purchased was a 2000 [redacted] with 160,450 miles on it. Per that agreement we stated it very clearly to **. [redacted] what our policy is in regards to selling vehicles AS-IS. He signed numerous times that he understood what our policy is. The first piece of paper he signed, was a bright RED piece of paper with a stop sign on it stating very clearly, what Bob Ruth Ford was willing to do or not do in regards to the sale. **. [redacted] was given the opportunity to test-drive the vehicle prior to sale, which he did. He had the opportunity to have the vehicle checked over by a third party mechanic prior to the sale, which he decided not to do. Our mechanics also do a safety inspection of the vehicle prior to him purchasing the vehicle, we disclose what our technicians found wrong with the car and the information is given to all our customers before they go through with the sale. Bob Ruth Ford made it very clear that the vehicle that he was purchasing will be sold completely AS-IS, and that we would not perform any repairs under any circumstance after the sale was finalized.**. [redacted] made the decision to move ahead with the purchase of the [redacted] knowing exactly what our policy was before and after the sale. After he purchased the vehicle, he brought the vehicle into the dealership, spoke to his salesperson, and told him that the vehicle was overheating. His salesperson looked at the vehicle and noticed it was leaking coolant. His salesperson advised -**. [redacted] that he needed to have the coolant leak looked at immediately and recommended he go to a garage within 500 yards of Bob Ruth Ford right away to have the coolant leak addressed. To my knowledge, **. [redacted] never took the time to have the coolant leak addressed and within two weeks, the motor had blown.**. [redacted] contacted me to inform me of this situation. I asked **. [redacted] whether or not he had a 3rd party look over the vehicle prior to him purchasing it and he had stated that he did not. I also asked him if he understood our AS-IS policy before purchasing and he stated that he was aware. **. [redacted]’s argument was that we never disclosed any prior engine problems to him prior to sale. I stated to **. [redacted] that the engine problems were not apparent to either of us before the sale and that our mechanics did not see any problems at that time and he was able to test drive the vehicle before the sale was finalized. I also stated that this situation is why we do not put any type of warranty on older cars with higher mileage.**. [redacted] told me that he was able to have a motor installed for $1,300.00 and he needed a vehicle because he just had a newborn baby. As a matter of goodwill, I agreed to give **. [redacted] a check for $900.00 towards his purchase of an engine for his vehicle. We agreed that this resolution was fair and he thanked me very much for helping him out. I had him sign a release stating this was a “one time” goodwill gesture and that Bob Ruth Ford would not be responsible for any future repairs or concerns with his vehicle. I gave him his $900.00 check, he signed our paperwork and I believed the problem to be resolved. Within an hour, **. [redacted] returned to the dealership, returned the $900.00 check, and stated that he was not willing to release us for any future concerns of the vehicle and that he was contacting the Revdex.com and the attorney general. I stated to him that he was making a big mistake and that if he does not accept my goodwill that I would be taking that offer off the table. I believe that my $900.00 offer to **. [redacted] was more than fair especially since it covered more than his initial down payment and trade value that he put down up front.I have already tried to settle his complaint and was willing to refund his initial down payment plus an additional $200.00. His agreement with his lender to make his payments has nothing to do with Bob Ruth Ford. We have not prevented him from making his financial obligations to his lender and have already tried to provide him with goodwill to help him get his repairs done.At this time w,e are not willing to refund his down payment or honor any other requests, that **. [redacted] is seeking.Sincerely,

Review: I purchased a vehicle from Bob Ruth Ford and was assured that said vehicle was roadworthy and safe to drive. After signing documents in which Bob Ruth Ford claimed the vehicle was roadworthy I purchased the vehicle from them and drove it back to [redacted], MD, two hours away. Upon arriving at my destination the brakes failed, as a result of severely rusted brake lines. When I took the vehicle to a mechanic I was informed that the vehicle also had very severe rust damage to the frame. The damage was so severe that the frame of the vehicle was at risk of falling apart, and the only way to repair said damage was by replacing the entire frame; a several thousand dollar job. I was sold a vehicle that was clearly not roadworthy, as any basic safety inspection would have showed. It is the responsibility of Bob Ruth Ford, and similar dealerships to perform such safety inspections on their vehicles so as to prevent the serious risks that accompany such a dangerously unsafe vehicle on the road.Desired Settlement: I want Bob Ruth Ford to refund the $9,790.92, which I paid for the vehicle in question.

Business

Response:

June 18, 2014Dear [redacted]:We have received your correspondence regarding the above referenced complaint filed by [redacted] regarding his purchase of the [redacted] Wrangler. We have been in contact with [redacted] since the receipt of the complaint and are currently working with him to amicably resolve the situation. When this situation is resolved, we will update this case with the outcome.Thank you for your consideration as we work to resolve this complaint with [redacted].Sincerely,

Review: I bought a car from Bob ruth ford in february 2013. This past august I was informed the subframe and engine cradle are rusted and have been since before I bought it! I've had several mechanics tell me this. I tried to take it get an alignment after having some front end work done on it and was informed at that point that it can not be done. The car is in too bad of shape to stick on the machine. I was also informed that this cars damage did not happen in the 1.5years I've been paying on it!!! My total loan was $8,200, currently owe $5,300. I am stuck in this car and it is a death trap. I fully believe BRF knew about this condition because they did go over it before putting it on their lot. I have a signed contracted that was mandatory for them to complete stating all that was wrong with the vehicle..Funny thing is "complete sub frame rusted out" and "engine cradle rusted" did not make the list! I have 5 small children that I was placing their safety in their hands and they have betrayed us! upon calling them to discuss this they were arguing and lying to us. I guess they didn't count on me keeping the paperwork. In case you are unaware of how unsafe this vehicle is let me explain, when the engine cradle is rusted the way ours is, hitting a bump the wrong way could cause the engine to drop and the car to flip. Having the sub frame in the condition it is can cause the entire rear end to fall off or floor of vehicle to fall out! I took it to car max for an appraisal since BRF refused to put us in something similar, and their appraisal was $100...and no I didn't miss a 0!!! My car is only worth $100 WOW and I still owe $5,300! They said the rust is so bad and so unsafe they are appalled that BRF did such shady business with my family!! The manager I spoke with at BRF over the sales department was very rude and not willing to work with us! So I told them I was submitting a complaint! We are also going after the auto shop up the road from us that inspected this vehicle because it should have never been able to pass last october!!!! We have contacted the state police in regards to that. This is my families and mines lives we are discussing here...BRF and the autoshop may not value these lives but I most certainly do! We were also lied to upon purchasing this vehicle because we had to use a "second chance creditor" We were forced to buy the warranty and were told that is was good for as long as we were paying on the loan... This is not true which we also found out this summer! Please help us, stop them from ruining peoples lives and potentially killing people when put into their very unsafe vehicles!Desired Settlement: I want BRF to pay off the rest of my loan to my creditor since I can't trade it in and I am a one person family income, as only my husband works because I am disabled. We found a safer car but do not want this to negatively affect our credit. It's the least they could do considering I could've lost my life and the ones closest to me because of their greed and selfishness!!!!

Business

Response:

September 23, 2014Dear [redacted]:We are contacting you regarding the above referenced complaint filed by [redacted] on September 11, 2014. The 2004 [redacted] was sold to **. & [redacted]. [redacted] on February 14, 2013 completely “AS-IS.” The dealership did a general safety inspection at that time and disclosed to the customer the items we found that it needed to pass state inspection. The dealership did not perform any of these repairs prior to the purchase of the vehicle which was also clearly stated to the customer. The customer was obviously aware that the vehicle needed some repairs at the time which they purchased the vehicle and they were also given the opportunity to have the vehicle checked over by a third party prior to the purchase as well. At the time they purchased the vehicle there was a current state inspection sticker on the vehicle which expired in October of 2013. That inspection sticker was neverissued by Bob Ruth Ford, Inc.The vehicle must have been inspected in October of 2013 for them to legally drive the vehicle for the past ten months. That inspection was not performed at Bob Ruth Ford either.We do our best to give our customers as much information about the “AS-IS” cars that they purchase from us. Wewere up front about the car not passing state inspection at the time of purchase and also allowing them to have the vehicle checked over by a third party prior to purchase. I am unaware if they took advantage of that option prior totheir purchase.We would not be willing to pay off the customer's loan on this vehicle outright but we would be willing to assist them in either fixing the necessary repairs needed on their vehicle or trading the vehicle in on another purchase.Thank you for your attention to our response.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

My biggest question is how do you expect to fix it? The entire sub frame is rusted when I cashed your office you offered no help. Because it's not your proven I owe $2,600 on this car that I can't even get $100 trade in for. What do you expect me to do?

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My biggest question is how do you expect to fix it? The entire sub frame is rusted when I cashed your office you offered no help. Because it's not your proven I owe $2,600 on this car that I can't even get $100 trade in for. What do you expect me to do?

Regards,

Review: I purchased a used 2001 [redacted] which was sold "as is". Although I did understand that this vehicle was "as is" the salesperson stated and wrote on paper that this vehicle had only three (3) existing problems that would have to be repaired before the vehicle would pass inspection. These three things included the let rear tire, headlight and battery clamp. Nothing appeared wrong when test driving, no lights came on, etc. After purchase on the drive home (probably 20 minutes from leaving the dealership the "check engine" light came on and after calling the dealership and having them check it out I was told there was over a thousand dollars in repairs that would need to be done before it would ever pass an inspection. These included an 02 sensor and charcoal canister. I cannot afford these costly repairs and on return home I spoke to my Grandmother who chatted with someone on the computer about what happened and then receiived a call back from someone who said they would look into the matter and would get back to us. A few days later someone called from the service department but had no idea what the problem was and said would have the person my grandmother talked to in the first place. NO call back after 4 days. This issue still remains unsettled. I feel I was pressured into buying this vehicle on the written and spoken deception that this vehicle had only three fairly minor problems and this salesperson also stated that this vehicle had NO other problems. If this is "as is" then a salesperson should not say NO other problems.Desired Settlement: Ultimately I want this vehicle repaired but would settle for the dealership to at least but the parts needed to make the repairs that we were assured did not exist. And to inform their salespeople not to make untrue claims even on their "as is" vehicles.

Business

Response:

November 12, 2014Dear [redacted]:We have reviewed the complaint filed by [redacted] regarding her purchase of a 2001 [redacted] on October 25, 2014. It was clearly stated that the vehicle was sold completely “As-Is” in a variety of documents. [redacted] received a bright red piece of paper with a stop sign on the top of the page as to what “As—is” means when purchasing from our dealership.The repairs that were needed for state inspection that our technician noted at the time of our safety inspection were clearly explained to the customer. It was also clearly explained that additional repairs may be needed and that we strongly encourage our customers to have the vehicle looked at by a third party prior to purchasing.When the problem with the vehicle occurred after the purchase, the customer did inform the dealership about the issue and questioned what the dealership was going to do to fix the problem. We reminded the customer that the vehicle was purchased “As-Is” and that the dealership assumed no risk of any repairs needed after the sale had been finalized.Our company policy is to be as up front as we possibly can when selling vehicles “As-Is”. We clearly state our policy to the customer. Unfortunately when older vehicles with higher mileage are sold, problems do arise. In good faith, we would be willing to discount the repairs that are needed that came about after the vehicle was sold. We would be willing to discount the labor to $50 per hour from $98 per hour, and give the customer a 10% discount on any parts that are needed. It would be the responsibility of the customer to contact our Service Department Manager, Joe L[redacted] to have these repairs taken care ofWe hope to hear from [redacted] and assist her with the repairs on her vehicle.Sincerely,Robert R.Vice President/General Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

I feel that the salesperson led me to believe that the three items he wrote on paper were the only problems that existed with the car. He stated this verbally as well that these three items were the ONLY items that the car would need to pass inspection. This was an outright lie and if the dealership did not know the extent of the problems then the salesperson should not have stated this in writing and verbally. I understand that this vehicle was sold "as is". I am not disputing this. I was basically lied to and I feel that the only compromise acceptable would be if Bob Ruth Ford would purchase the parts needed to make the repairs that were found at the dealership after purchase and I will take the vehicle to a reputable service repair shop of my choice.

With regards,