Bob Ruth Ford, Inc.

Review: I purchased the car less then a year ago, and it had the check engine light on once and now it will not pass inspection I put less then 5000 miles on the car the vehicle had to of be sold to me like that.Desired Settlement: I either want a full refund with my payments and the money from my trade in. OR a vehicle of my choice of equal value.

Business

Response:

July 2, 2014Dear [redacted]:We are responding to the above mentioned complaint filed by [redacted]. We have reviewed our records of his purchase of the 2007 [redacted] on September 19, 2013. At the time of purchase the vehicle had 74,618 miles and was sold with a 3 month/ 3,000 mile warranty. This warranty expired on December 19, 2013. At the time of purchase, [redacted] declined the purchase of an extended warranty.We would be happy to assist this customer with the current concerns he is having with his vehicle in our service department, however we are not willing to do any sort of refund.Thank you for your consideration in this matter.

Check engine light on and was told it was for the 3rd gear synchronizer. Said vehicle had no leaking fluids and the oil pan gasket had to b replaced. Found out check engine light was for cam phasers needing replacement. Body work was done all over because it was wrecked in front drivers door was replaced. Confirmation from my insurance company because they were the ones who replaced it. Not disclosed either. I paid $10,500 cash and it has bondo in it. Completely bad business practice. 5 days after purchase it has sat in my yard. Undriveable! For a car I pay $10,500 cash for I'd expect it to last more than 5 days.

Review: We have waited over a month for our tag and title which has not been sent to the dmv. Also 3 weeks after buying the van in question it blew up. When we call about the title and tag they gives us the run around even though they don't have a clue where our paper work is, it is to the point where WV DMV and sales and tax department want me to file a complaint so they can fine the company.Desired Settlement: Our tag and title or a full refund for the van and all of the work we had to put it the car.

Business

Response:

August 14, 2014 Dear [redacted]:We are responding to the above referenced complaint filed by [redacted] of [redacted], WV. [redacted] purchased a vehicle from our dealership in Pennsylvania on July 3, 2014. Our dealership policy regarding registration for out of state customers is to issue a thirty day temporary registration and then complete the registration process through our out of state service. We submitted the original documents on July 10th to our registration service, however [redacted] did not add the purchased vehicle to his insurance until July 23, 2014. Unfortunately, when the registration service received the updated insurance document it did not go to the appropriate party and we were not aware of the situation until August 6, 2014.At that point in time we were in contact with the registration service to resolve the situation. We were told by the registration service that the documents would be overnighted for receipt by the West Virginia DMV on Thursday August 7th with a rush requested for processing. When we discovered that the documents were still not sent to West Virginia on Friday August 8th, we had them overnighted directly to our dealership for receipt on Saturday August 9th. We sent a dealership courier directly to the DMV in Martinsburg, West Virginia on Monday, August 11th with [redacted]’s documents, completed the registration for the vehicle, and delivered the registration directly to [redacted] in [redacted], WV by approximately 1:30 pm on that same day.While we apologize that the registration was not completed within the thirty day temporary tag limit, once we were aware of the situation, we resolved it as quickly as we could on our customer’s behalf. [redacted] was provided with the tag on August 11, 2014 and will receive the title directly from West Virginia in the mail.Thank you for your attention to our response.Sincerely,Robert *. R[redacted]Vice President/General Manager