Bob's Buick GMC of Milford

Hello I would just like to say thank you and my car was brought into the shop on Monday bobs of [redacted] and they fixed everything except the day lights which I was told to call back on Monday to schedule an appointment for thatIf you need further correspondence from me you can email or call me at [redacted] thank you [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Good afternoon,Regarding customer [redacted] we were aware of this issue since he did come back to our dealershipThe vehicle that he owned did have 30,miles and we offered $5,more than the other dealerships but were unable to come to termsThe customer opted for a more expensive vehicle where we could not agree upon monthly paymentBut we are willing to work with the customer again to try to come to some agreement.Kind regards,Kelly Kelly B M***Business Development Director Bob’s Buick GMC of MilfordRockville Centre GMC [redacted]

Complaint: [redacted] I am rejecting this response because: After a couple of weeks the dealership got back to me with an offer that is unsatisfactory Rather than providing me a [redacted] warranty (good at all [redacted] dealerships nationwide) for the 9+ months and ~6,to cover my various warrant coverages as promised, they want to give me their own warranty good only at their dealership This is unsatisfactory for a # of reasons, most importantly I may not be living in the area several years from now when these various warranty expire and that this dealership is over an hour away from me and I have no plans on using them for my repairs/service I mentioned this to the dealership so as of now nothing has been resolved.Thanks [redacted] ***

Complaint: [redacted] I am rejecting this response because: everything in the statement is not trueI was referred to jelly on many occasions and she never contacted me or my husbandMy husband disconnected the battery because car would not turn offHow would they know what was done in my drivewayThe Acadia is a and wa brought in due to water in fuze box not because car would not startThis is all wrong and more reason that this was not handled correctlyManagement still does not what occurredThe service advisor suggested more car washed to help with clogs1st car wash days later from repair we have water againThey did not fix the problem only replaced fuze boxI also stated that there is nothing in GMC Manual that stated maintenance is required for sun roof drainsThis should have been a recall and the dealership charged me for fixing the leak which was not doneCustomer service was so terrible I will not bring back to this locationI would likeRefunds of total bill less $fuze box Sincerely, [redacted]

This is what I emailed [redacted] this morning Good morning [redacted] I did speak with the General Manager regarding what we are able to do for youLike I stated yesterday this is an internal warranty that we are offering you to cover you an additional 6,miles which was what was on the vehicle for both the “bumper to bumper” warranty which would put you out to 56,and your powertrain warranty out to 76,This is not a service contractThis is if something goes beyond the 50,miles mark for the bumper to bumper warranty to the 56,and then if something happens after the 70,mile mark for the powertrain out to 76,We do understand if you were to move out of state and if that does happen and you send us your new registration we will then purchase the warranty for you in that stateThis is the only offer that Bobs Buick GMC of Milford is offering at this time Kind regards, Kelly Kelly B Martin Business Development Director Bob’s Buick GMC of Milford -Rockville Centre GMC-Lash VW of White Plains-Car Factory Direct ###-###-#### cell phone ###-###-#### Direct Line [redacted]

Complaint: [redacted] I am rejecting this response because:my vehicle does not have 30,miles on itIt's under 20,milesI have called multiple times over the past month to continue trying to work this issue out and I have not gotten a responseInitially we were trying to work it outI was told the last time I was at the dealership I would be called within days and that was over a month agoI have not heard from the salesman I was working with or the manager I was working withI have left several messages on their voicemails Sincerely, [redacted]

[redacted] came into our dealership to buy and wanted to be under $a monthThis is the General Sales Manager, John C***’s friends wife which he was also with her and they have been friends of the family for over yearsJohn had informed them that he would try to get a specific vehicle for them that they requested, which was either a [redacted] , [redacted] or [redacted] Their credit was not to the bestWe were able to find a [redacted] Corolla that they had stated were in love withAfter a week had past John received a call saying that they wanted a [redacted] instead, which we informed him that it would be difficult to find that to be able to fit in his price rangeBut John did say that he would tryWe did find a vehicle that was close to what they were looking for, when he came in he switched again to another vehicle that we had which was a [redacted] which was twice as much as the [redacted] Corolla and the vehicle that we found for themWe explained to the customer that the payment would go up to $more a month to what they were paying on the current vehicleThe wife, [redacted] agreed that this was out of their price range but the husband disagreed even though it was the wife’s vehicleText messages did happen between the consumer and John, and the customer did text message inappropriate commentsAll we tried to do was put the customer in a vehicle to what they wantedPlease let me know if you do have any further questions regarding thisRegards,Kelly Kelly B M***Business Development ManagerBobs of Milford###-###-#### [redacted]

We have contacted [redacted] *** regarding his issue with his 2009 [redacted] . The General Manager has let the customer know that we will take care of the vehicle to what he issued in the complaint letter.Thank youKind regards,Kelly [redacted] Business Development ManagerBobs... of [redacted]

This customer has been to our dealership on multiple occasionsHe is legally above age to choose his own decisionsThis customer did purchase two vehicles and signed for both contractsThen he proceeded to bring in an older gentleman to try to discuss the scenario which we were willing to
try to help himThen the person said that he was going to record him Our General Manager refused to be recorded by audio or visualHe then was notified to leave the General Managers office even though he was willing to try to help himAfter the consumer left this person publically placed a video that we were not aware of and posted on ***, *** *** *** *** *** ** *** *** and a couple of other TV stations This person legally has violated our dealership and we were willing to help him Please let me know if you do need any further information regarding this Regards, Kelly Kelly B M*** Business Development Manager Bobs of Milford ***
*** www.bobsofmilford.com

From: *** *** *** Sent: Friday, March 30, 3:PM To: *** Subject: Bob's Buick GMC of Milford I wrote a review of my experience with Bob's Buick GMC of Milford of MilfordI received a response from the "owner"Kelly M*** asking me to call her at my earliest convenience so that she can speak to me and help me to resolve my problemI called March 27th and left my home numberI called March 28th from work several times and again left messages for a call backI called again on March 29th at 8:am, 9:am, 10:am, 11:am ,12:pm and finally 1:12pmI finally gave up and decided not to call againThat dealership is just one big scamEveryone who write a negative comment about that dealership get the same response from the "owner"Kelly M*** asking them to call her at their earliest convenienceBut when you do you don't get a response. They want people to think that they are" trustworthy" and" honest" and "hold customer care top priority " but all of that is just talkIf they want to stand by their slogan/word and try to make me a believer then the "owner " Kelly M*** need to call me so that she can help me resolve my issueAnd the one way she can do that is to call *** *** *** *** at * *** *** *** *** *** and ask for ***And tell him that Bob's Buick GMC of Milford of Milford will cancel my contractThat's what can be done to make me a believer

In reference to *** * *** regarding his contract disputes issue with Bob’s of *** We did end up buying his vehicle back and paying back the bank who he was originally funded throughHe was also given back his trade inHe was told by our *** *** *** that the vehicle he was purchasing was just a front wheel drive vehicle knowing he was looking for an all-wheel drive vehicleHe was aware and did move forward with the purchaseAlso, we did try to accommodate him to move to an AWD vehicle but his monthly payments would rise, which we had given him a year free of oil changes We did try to accommodate this customer on all aspects If there any further issues please feel free to contact us Kind regards, *** *** * *** Business Development Manager Bobs of *** *** ***
***

This letter is regarding *** *** *** *** *** did have a few issues with his vehicleHe initially stopped in to have us inspect a concern regarding his vehicleParts were ordered the same day for the vehicle*** *** did have subsequent visits to our dealership
There was an issue with concerning parts delivery when he first returned for installationWe tried to compensate by personally picking up *** ***'s vehicle and performing repairsA couple of days later we received a call from the customer stating that the molding had a dent and the paint by the glass was chippedI requested if we can pick up the vehicle so we can repair vehicle correctlyI did not hear back from customer at allI then emailed *** *** and requested for him to call me so that I could resolve any concernsAfter a few days I again reached out to *** *** and repeated this process, also, offering a loaner as a courtesy to try and further our participation to remedy his concernsI finally received a message from customer stating they will never do business with us and requested for us to stop calling and emailed themWe are still open to perform anything *** ***'s vehicle needs in regards to repairsI believe we tried our best to have *** *** work with us so we can address the issues and to rebuild trust with the customer. Our number one priority is to take care of all our customers in a way that fortifies and cements a healthy business relationship but also fosters a feeling of appreciation for their businessBest Regards, Mirwais H***Parts & Service DirectorBuick GMC of Milford W: EXT742C: ###-###-#### ***

*** *** came into our dealership to buy and wanted to be under $a monthThis is the General Sales Manager, John C***’s friends wife which he was also with her and they have been friends of the family for over yearsJohn had informed them that he would try to get a specific vehicle
for them that they requested, which was either a ***, *** or ***Their credit was not to the bestWe were able to find a *** Corolla that they had stated were in love withAfter a week had past John received a call saying that they wanted a *** instead, which we informed him that it would be difficult to find that to be able to fit in his price rangeBut John did say that he would tryWe did find a vehicle that was close to what they were looking for, when he came in he switched again to another vehicle that we had which was a *** which was twice as much as the *** Corolla and the vehicle that we found for themWe explained to the customer that the payment would go up to $more a month to what they were paying on the current vehicleThe wife, *** agreed that this was out of their price range but the husband disagreed even though it was the wife’s vehicleText messages did happen between the consumer and John, and the customer did text message inappropriate commentsAll we tried to do was put the customer in a vehicle to what they wantedPlease let me know if you do have any further questions regarding thisRegards,Kelly Kelly B M***Business Development ManagerBobs of Milford###-###-####*** ***

Complaint: ***
I am rejecting this response because:
Part of what was said was true.However I was told by the lender that Bob's Buick Gmc can cancel a contract under their discretionI brought the vehicle back because despite the fact that the vehicle was said to have been through a safety inspection I had the vehicle checked out myself for verification and I was having issues with the left back tire on the driver's side and the brakes and rotors needed to be repaired in the front I didn't feel safe in the vehicle and therefore I returned the vehicle a few times and while I did request to get into another vehicle I was unable to because I was told I would need to put down money for a second vehicle which I didn't have at the timeObviously my credit couldn't have been too bad because I was able to get another car loan at another dearlership without any money down and drive away with a new vehicle So as far as I am concerned it's going to always two sides to a story. The dealership is not going to want to look bad so of course they are going to want to blame the customerI stand by my first complaint Thank you.
Sincerely, *** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me should they follow through and I am in agreement that such warranty meets what was initially promised me
Sincerely,
*** ***

See Attached Document

In reference to *** * *** regarding his contract disputes issue with Bob’s of *** We did end up buying his vehicle back and paying back the bank who he was originally funded throughHe was also given back his trade inHe was told by our *** *** *** that the
vehicle he was purchasing was just a front wheel drive vehicle knowing he was looking for an all-wheel drive vehicleHe was aware and did move forward with the purchaseAlso, we did try to accommodate him to move to an AWD vehicle but his monthly payments would rise, which we had given him a year free of oil changes We did try to accommodate this customer on all aspects If there any further issues please feel free to contact us Kind regards, *** *** * *** Business Development Manager Bobs of *** *** ***
***

I need the customers vin number please to the vehicle because we cannot find this person in our system Kind regards, Kelly M*** BDC Director

Hello I would just like to say thank you and my car was brought into the shop on Monday bobs of *** ** *** and they fixed everything except the day lights which I was told to call back on Monday to schedule an appointment for thatIf you need further correspondence from me you can email or call me at ***thank you*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:my vehicle does not have 30,miles on itIt's under 20,milesI have called multiple times over the past month to continue trying to work this issue out and I have not gotten a responseInitially we were trying to work it outI was told the last time I was at the dealership I would be called within days and that was over a month agoI have not heard from the salesman I was working with or the manager I was working withI have left several messages on their voicemails.
Sincerely,
*** ***