Bob's Buick GMC of Milford

Complaint: ***
I am rejecting this response because:First of all, the business was completely irrelevant with their responseWe want our money back because the dealership didnt do things within the lawWe were not strapped for money, our credit was fine, the people at the dealership, John C*** specfically, are your typical sg salesmenWe told John and the other salesmen that there was not a single car on the lot that we wanted, yet they wouldnt let us leaveJohn began screaming at us when we said we didnt like any of his inventoryHe said he would try to find us a car we actually liked, but every time I contacted him he had a new excuseFinally over a month after we bought the car, I called and he said he had a car I could come check outMind you he didnt contact me, I always had to call himAnyways the car was not as he described it, I dont think he knows the difference between an automatic and manual transmissionI had to travel hours to see the car and when I said I didnt want it he screamed at us again in front of other customersI have a recording of him screamingWe are still driving around with a plate made out of paper, we got pulled over for it yesterdayThis has just been a bad experience, the business actually contacted us threatening us to take down reviews we had writtenBut people deserve to know what theyre getting intoWe still just want our down payment and first months payment back, as well as compensation for all of this time wastedIf this isnt resolved within two days, we will just continue to write reviews and warn people what theyre getting into and hopefully bobs buico gmc will be out of business in no time at allOh and as far as the *** goes, the salesman told us that it would only be a little bit more per month, these ppl are horrible at their jobsMy boyfriend knew how expensive it was, the salesman at the dealership hadnt a clue thoughAnd my boyfriend gave this ie a list with one car on it that he wanted, if it was so difficult we should have just been able to return the car that first time we called to say we werent happy with itVery simple, now John stop with your lies and please try to stay relevant, youre only embarrassing yourselfI will address every irrelevant thing you say, but that doesnt make it relevant, im only doing it to prove to you how ignorant you are, and that you cant get away with whatever you want :)
Sincerely,
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We have contacted *** *** regarding his issue with his *** ***The General Manager has let the customer know that we will take care of the vehicle to what he issued in the complaint letter.Thank youKind regards,Kelly *** * ***Business Development ManagerBobs
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Good afternoon,Regarding customer *** *** we were aware of this issue since he did come back to our dealershipThe vehicle that he owned did have 30,miles and we offered $5,more than the other dealerships but were unable to come to termsThe customer opted for a more expensive
vehicle where we could not agree upon monthly paymentBut we are willing to work with the customer again to try to come to some agreement.Kind regards,Kelly Kelly B M***Business Development Director Bob’s Buick GMC of MilfordRockville Centre GMC*** *** ***
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This is what I emailed *** this morning Good morning *** I did speak with the General Manager regarding what we are able to do for youLike I stated yesterday this is an internal warranty that we are offering you to cover you an additional 6,miles which was what was on the vehicle for both the “bumper to bumper” warranty which would put you out to 56,and your powertrain warranty out to 76,This is not a service contractThis is if something goes beyond the 50,miles mark for the bumper to bumper warranty to the 56,and then if something happens after the 70,mile mark for the powertrain out to 76,We do understand if you were to move out of state and if that does happen and you send us your new registration we will then purchase the warranty for you in that stateThis is the only offer that Bobs Buick GMC of Milford is offering at this time Kind regards, Kelly Kelly B Martin Business Development Director Bob’s Buick GMC of Milford -Rockville Centre GMC-Lash VW of White Plains-Car Factory Direct ###-###-#### cell phone ###-###-#### Direct Line ***
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Complaint: ***
I am rejecting this response because:
After a couple of weeks the dealership got back to me with an offer that is unsatisfactory. Rather than providing me a *** *** warranty (good at all ** dealerships nationwide) for the 9+ months and ~6,to cover my various warrant coverages as promised, they want to give me their own warranty good only at their dealership. This is unsatisfactory for a # of reasons, most importantly I may not be living in the area several years from now when these various warranty expire and that this dealership is over an hour away from me and I have no plans on using them for my repairs/service. I mentioned this to the dealership so as of now nothing has been resolved.Thanks*** ***

Good afternoon,*** *** purchased her first vehicle from us in June for a *** *** *** * and the vehicle was recently totaledShe came back to our dealership for a second time since she had a good experience with her salespersonShe had asked for the *** because of the price point
for herselfThis vehicle did go through all safety inspections and passed per the State of ***She came back saying that she did not want the car and asked us to get her into another vehicle but she was not able to get into another vehicle due to her credit situationHer vehicles contract is through her lender not Bob's Buick GMC of MilfordWe are not able to cancel a contract that was already signed and delivered to the lenderWe do care about our customers and did try to get her into another vehicle but was not approved

In response to the complaint we did refund the money back to the customer and she signed a form stating the dates that she would be paying usWe are sorry for any inconvenience but we do have documentation stating the dates to which the money was owed to usWe have discussed this with the
customer Kind regards, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution is satisfactory to me
Sincerely,
*** ***

I am emailing you in reference to client ID# *** regarding *** ***He has filed a complaint with Revdex.com prior in which we spoke with the customer and repaired everything that was needed to at that pointThis vehicle has been in two accidents prior to us doing anythingHe did contact our
dealership when our General Manager was away on vacation, and did not wait on his return to handle the matterPer our General Manager we have done everything that we can to help this customer but on our end we do refuse to further any engagement with this customerThe General Manager did reach out to the customer in which he hung up on himI will be also faxing over all of the documents showing what we did for him which was a total of $1,worth of workPlease let me know if you do need any further information from us regarding this matter.Kind regards,*** *** * ***
Business Development ManagerBobs of Milford***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

The dealership did nothing wrongCar was towed in not running and customer concern was vehicle stopped running. The customer found that inside the fuse box was filled with water and the car was not runningVehicle repair order was opened 6/2/at 1:45pm at this time the service writer
called and informed customer that their vehicle will not be checked or diagnosed until 6/or possibly 6/6/since the customer did not have an appointment and we were fully booked for weeks aheadTechnician found the issue with the vehicle, found electrical short in the system and was able to duplicate customer concern. Also they found their sunroof drains were clogged, the technician freed the clogged drains, and ordered part that was shorted out by water damageWe found numerous blown fuses etc all due to this water issueParts arrived 6/4/which was on SaturdayOn 6/6/technician installed the new part, reassembled the vehicle, secured all wiresWe called customer and asked if we can keep car for one more day, to be certain if the repair, specifically the starting issueOn 6/7/we rechecked their vehicle, all was working fineWe kept very good communication with this customerWe advised them that we are fitting them in our schedule to try to help in as timely a manner as possibleThey were completely on board with everything and authorized any and all of the repairsWhen customer called back a few days after picking up their vehicle with additional concerns, I told them that we'd look at their vehicle at no charge and repair it if it was in any way related to the repair done by the dealershipI also explained that water leaks on older vehicles can come from numerous places and if it isn't related to what we've done the customer will be responsible for additional costsThey demanded a loanerI told them that we didn't have one available at that time but I'd be happy to work with them through Enterprise to get them a rental at a very reasonable rateThey then began screaming and insulting me, using foul language, etcI then said if they would prefer to take the vehicle elsewhere for another opinion that would be fine but I wouldn't tolerate being spoken to in that way I believe, actually I know, we went above and beyond for this customer. We also offered a discount on top of itIf they'd like, I'd gladly take a look at their vehicle again and they'd have to leave their vehicle so we can perform water leak tests on itPlease let me know what they would like to doHonestly it's not like we caused any part of this issue, we did everything we said we would do and worked very hard to satisfy the customerThe customer tried fixing their own car in their driveway and they've caused the issues with the vehicleWe as a dealership got their car running and back to themPlease let me know if you have any further questions.Kind regards,Kelly Kelly * M***Business Development Director Bob’s Buick GMC of MilfordRockville Centre GMCLash VW of White Plains###-###-#### cell phone###-###-#### Direct Line***
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I will be emailing you attachments as well which are copies of all of the paper work that she had signed that stated the correct year of the vehicleThe sale price of the vehicle which be seen on the signed purchased order is $17,plus CT state tax as well as our feesThe price that she Is
misunderstanding is the total price that is stated on the purchase order as well as the contract is the total amount finance including all of the finance charges occurred over the months. If she does not want the warranty that was also put into the deal we can have her or him fill out paper work and refund the money difference back to themWe will also offer the customer a trade in value of $17,if she would like to get into another vehicle.Please let me know if there are any further questions.Kind regards,Kelly Kelly B M***Business Development ManagerBobs of Milford###-###-####***

Good morning,This vehicle did go through a safety inspection by state law and it did passThis vehicle is a used vehicleI am sorry for any miscommunication Kind regards,Kelly M***

Good afternoon, We have been working with this customer to accommodate what he was originally promised but we were not signed up with *** *** for warranties so we contacted them and had a meeting to set up a new contract and are still figuring out what best fits the needs of the customerWe
have been in contact with the customer and are handling the situation. Kind regards,Kelly M***

Complaint: ***
I am rejecting this response because: everything in the statement is not trueI was referred to jelly on many occasions and she never contacted me or my husbandMy husband disconnected the battery because car would not turn offHow would they know what was done in my drivewayThe Acadia is a and wa brought in due to water in fuze box not because car would not startThis is all wrong and more reason that this was not handled correctlyManagement still does not what occurredThe service advisor suggested more car washed to help with clogs1st car wash days later from repair we have water againThey did not fix the problem only replaced fuze boxI also stated that there is nothing in GMC Manual that stated maintenance is required for sun roof drainsThis should have been a recall and the dealership charged me for fixing the leak which was not doneCustomer service was so terrible I will not bring back to this locationI would likeRefunds of total bill less $fuze box.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:it is not a General Motors warranty and is only good at their dealership I do not know where I will be in years (expiration of warranty) and if they will even be in business (way they deceive customers, I doubt it) Also this dealer is over an hour away from my house with several other dealerships much closer THIS IS NOT WHAT WAS PROMISED ME BY MANAGEMENT AT TIME OF SALE
Sincerely,
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