Bobcat's Motorsports

The customer has been working with the manufacturer to resolve the issuewe received an email yesterday 4/21/from the customer stating that he and manufacturer had come to an agreement about exchange. We are currently waiting to receive the agreement from the manufacturer to
aid in any way that we can

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Please send instructions for installing rear turn signal light and how to clean carburetor

I am rejecting this response because:All the problems people are having with Ice Bear poroducts ,I find it had to believe they dont know a simple thing such as a shipping address.--I have been waiting since June for a shipping address,about days

I am rejecting this response because: trike was defected and would not return

Mr. [redacted] has told us via phone and email several times that he does want the vehicle and to have it shipped to him. He also told us that his wife does not want him to have the Trike and "they" were sabotaging his purchase. He told us over the phone that "they removed his printer" so...

he could not print the documents he asked us to physically mail the documents to him, which we did three times and once by priority mail that has tracking. We can confirm that the documents were delivered to his address. He received one copy at the end of September or beginning of October and said that his son or son in law was supposed to mail it to us, but we did not receive it and the other copies that we mailed to him he maintains that he has never received them and stated " they must be taking them before I can get them"He asked us to resend the documents again to his home and he told us under no circumstances are we to cancel his order without his verbal and written consent, which as of now he has NOT given, neither by email or phone.   We have talked to both his daughter in law and Mr. [redacted]s wife as they have told us that we need to cancel his order because "he will kill himself riding it". We asked our lawyer if Mrs. [redacted] had the right to cancel his order, and he advised that that unless they have a LEGAL Power of Attorney document stating that he is no longer capable of making decisions on his own then we have to abide by his wishes. We have not only contacted our lawyer, but the lawyer which drew up the paperwork for Mr. and Mrs. [redacted] in 2011 who stated that our Lawyer is correct that the paper work that Mrs. [redacted] submitted was drawn up in 2011 as a precaution in case he was no longer capable to make decisions and take care of himself, and stipulated as our lawyer told us, The POA documents must be submitted with 2 separate doctors letters confirming that Mr. [redacted] is not able to make decisions for himself otherwise the document is not legal. We were advised at this point to follow his wishes. As of today 11/17/2017 we have received an email through [redacted] from Mr. [redacted]s [redacted] account  "Cancellation request via eBay"requesting cancellation, however as instructed by him we are waiting on the passcode he created to cancel his order. We have received the POA document 11/7/17 and have been waiting for the two additional documents for Mrs. [redacted] to submit instead of just sending the vehicle as we legally can do and causing the [redacted]s more difficulties. We have a legal obligation to follow our customers wishes. Mrs. [redacted] has not shown us any medical documents stating he is in a psychiatric hospital as they claim, nor have they ever mentioned that he was in the hospital for anything other than cirrhosis of the liver. We are not only an honest and ethical business, we are a legal business that must follow the law. If Mr. [redacted] is indeed in a psychiatric hospital as Mrs. [redacted] states it should not be difficult for her to get two doctors to confirm his incapacity so that we can legally be allowed to cancel his order. We are not trying to make the [redacted]s life difficult, we are working with an impossible legal situation, trying to give Mrs. [redacted] the opportunity to follow the law and produce the proper paper work that she knows she must supply for the Power of Attorney to be legal.

Ms [redacted] thank you for getting back with me.  I would like it reopened and to show that they have refunded the full amount of the UTV back to the credit card.  Also they are making arrangements to pick up the UTV and they are not charging no shipping fee's to me to ship back to them and no restocking fee's.  All along that is what they said they were going to do.  I also will include a message that they sent to me on 7/22/2016 direct.  It has been threat after threat with them.Thank you for all your help.

We stand by our decision that we are not going to Return or Refund the vehicle, however we are still willing to honor our 1 year parts warranty at this point.  Mr. [redacted] is welcome to email us with any issue he is having and we will do our best to advise him on how to repair the issue and will send parts as needed as we do with all customers. Mr. [redacted]’s time line of events keeps changing, He forgets he called Bobcats Motorsports when the vehicle stopped on the way to the shop stating that the vehicle died in the middle of the road, not knowing what was wrong. I asked him what the vehicle was doing and had to help him determine that the vehicle was out of gas. I asked him if he knew that the gas indicator was on E when he left and he said he did, but he figured that there was enough gas to get to the shop. I again advised him to how to open the gas cap to put gas in it. A little while later he called back stating he was at the gas station and put gas in it and still could not get it to start. I advised him there was air in the lines due to it running out of gas and to get starting fluid for the air box to help pull the gas from the tank to the carb to help it start; Which he did not want to do. A couple hours went by and I did not hear from Mr. [redacted] so I called the shop and they confirmed that Mr. [redacted] had dropped off his vehicle. The current intermittent stalling issue Mr. [redacted] may be experiencing is most likely due to an idle adjustment. I have sent Mr. [redacted] written instructions and a video on how to adjust the carb, and as far as I am aware he still has not done the adjustment. If that is not the cause it also could be that the carb is clogged due to it running out of gas when he first rode it. This could have gotten debris stuck in the carb jets causing gas starvation and the scooter to die. If the idle adjustment does not work for Mr. [redacted] he can email me and I will email him instructions on how to fix a clogged Carburetor. Whatever the issue we will still stand by the warranty and work with Mr. [redacted] as long as he stays courteous and professional. However, we do request that Mr. [redacted] and his wife stop their internet slandering of Bobcats Motorsports. Although we are extremely sympathetic to Mr. [redacted]’s situation, we have proved over and over again that we are not at fault for Mr. [redacted]’s set of keys being lost in transit. It was simply a shipping accident, which we took steps to rectify immediately upon it being reported by Mr. [redacted]. Everything that happened after he received the vehicle was due to the choices that Mr. [redacted] made not something Bobcats Motorsports did or had any control over. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Please send instructions for installing rear turn signal light  and how to clean carburetor

I am rejecting this response because:All the problems people are having with Ice Bear poroducts ,I find it had to believe they dont know a simple thing such as a shipping address.--I have been waiting since June 21 for a shipping address,about 51 days

We will send Mr. [redacted] a new clutch as soon as he confirms shipping address with us. We will also provide a tracking number once the clutch is shipped. Sewing & Vacuum Center Inc.Attn: [redacted]. [redacted]
[redacted]
[redacted] Thank you.[redacted]

Hello [redacted], Mr. [redacted] notified us that there might be a problem, we tried to walk him through a few trouble shooting steps and decided that it would be best to have the engine repaired by the manufacturer. We have been working with Mr. [redacted] on this case with no issues. As we have informed him...

that we have already been working with the manufacturer on getting the engine repaired. Due to the fires in Los Angeles the manufacturer has been impacted and is behind on orders and repairs. Currently we are awaiting instructions from the manufacturer as to where to mail the engine and how long the repair will take. We have NOT in any way denied the claim or miss led Mr. [redacted],  however there are special circumstances that were not foreseeable that is out of everyone’s control. We are hoping to have an answer for him in the next couple of days.

Was browsing their bikes online and misclicked and ended up with a purchase I did not intend to make. Immediately got ahold of Bobcat Motorsports to tell them of the error and to cancel the order. They charged us $200 saying that is what they get charged from Ebay Motors. It is a bold lie...they were only charged $20. This company is unethical and should not be in business. Any company that has to charge $200 for a misclick is only there to prey on others mistakes. Stay away from this company...RUN!

Don't do it. The worst move, Ive spent more on the bike than it cost!!!!!!1

Review: I bought an [redacted] pst250 trike on 9-30-2015 and recieved it on 10-14-2015.I had assumed it was a 2015 model but when it arrived it was a 2014 model and was registered as such.---On nov. 11 of 2015, the speedohmeter cable broke and the rearend was leaking oil out the axles.the bike had 50km on it. I filed a warrenty notice with [redacted] at Bobcats motorsports and she shipped the new parts around Dec 8 of 2015.The bike stayed garaged until march because of the winter weather.First time out driving, the carb. boot broke and I order the part and paid for it myself. A week later the front tire developed an air pocket so I ordered a new one at my expense--Around march 26 of 2016 the fuel pump went bad so I ordered a new ,better, fuel pump and had it replaced at my own cost. First time driving t night the headlight shot so I ordered a new one, my exsense.---On June 2 the rear tire blew out and I ordered two new rear tires, for peace of mind, and replaced them at my own expense. On june 21 the clutch cable broke and I contacted [redacted] at Bobcats Motorsports and she said a [redacted] cable would work.I ordered a new cable and replaced it but that didnt fix the problem.The problem is inside the engine with the clutch or transmission.The mechanic said he doesnt work on lifan engines so contact the dealer.Around June 21, I contacted [redacted] and she said I had to take the engine off and send it back to [redacted] for repair.----On Aug 3 ,she said she still was waiting on [redacted] to get back to her. I still havent recieved a shipping address to send the engine back for repair and feel she is stalling till the warrenty expires.--When I bought this bike the warrenty was for 12 months bumper to bumper coverage with no excuses on their web page with 100 percent parts available.--They have since removed this trike from there line up. This bike was a lemon from day one and I fear all [redacted] products are from the research I have done. I think they should replace this complete engine since it only has around 799 miles on itDesired Settlement: I think a new replacemet engine is in order ,since the engine has 799 miles on it and went bad.Bike was only driven the month of May 2016.The rest of the time it has been broke down waiting on parts.Oil was changed when recieved and at 100 km ,then ever 200 km there after.The engine is barely past the break in point and has not been abused and taken very good care of and kept garaged the whole time. Notice this bike registers km instead of miles,so 1286km equals about 799 miles.

Business

Response:

Hello [redacted], Mr. [redacted] notified us that there might be a problem, we tried to walk him through a few trouble shooting steps and decided that it would be best to have the engine repaired by the manufacturer. We have been working with Mr. [redacted] on this case with no issues. As we have informed him that we have already been working with the manufacturer on getting the engine repaired. Due to the fires in Los Angeles the manufacturer has been impacted and is behind on orders and repairs. Currently we are awaiting instructions from the manufacturer as to where to mail the engine and how long the repair will take. We have NOT in any way denied the claim or miss led Mr. [redacted], however there are special circumstances that were not foreseeable that is out of everyone’s control. We are hoping to have an answer for him in the next couple of days.

Consumer

Response:

I am rejecting this response because:All the problems people are having with Ice Bear poroducts ,I find it had to believe they dont know a simple thing such as a shipping address.--I have been waiting since June 21 for a shipping address,about 51 days

Business

Response:

We will send Mr. [redacted] a new clutch as soon as he confirms shipping address with us. We will also provide a tracking number once the clutch is shipped. Sewing & Vacuum Center Inc.Attn: [redacted]. [redacted]

[redacted] Thank you.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Address---[redacted]---[redacted]

Review: We purchased for my 10 yr son a dune buggy. When Shipped the crate was bigger than the lift gate. My 74yr old father had to help get it off truck. After putting it together it started up, put would not move. Called Bobcat, the mechanic told me to check and see if there was a belt on it. Which meant taking parts off it. Then sending pics to him. Then they wanted me to rent a u-haul and take to a dealer. So they picked it up finally and took to a repair shop. I spoke with them and they told me that it was going to be way more in labor than Bobcat thought. The shop was afraid Bobcat would not pay due to the conversation I had with them about Bobcat. They said that this was a warranty issue that Bobcat should be taking care of. Then the dune buggy was brought back to my home because I told the shop I did not want repairs done to it. Mind you I was the one that let them come pick it up to have it fixed. I knew the tow driver that had picked it up. He knew I did not call to have it picked up. When it arrived back to me it was in pieces. The owner of BMS (Distributor) of the dune buggy wanted to know what shop it was taken to and the number? If they arranged the repairs you would think that they would have that information. I have been told not to call there anymore or they are calling the police on me. That if I want to pay the shipping of $1500. They will inspect it and let me know what is wrong with it. We purchased this in March and it is still sitting in the garage now in July. We have turned over to the bank due to the method of payment. They are very rude people to work with, they do not try their customers with any cuirdisy, they make threats to you. I have never been treated so rude in my life. They told me that I call everybody and get to many people involved, however I received emails from tons of different people so I had no idea who to contact. I would never recommend this company to anyone.Desired Settlement: Since I was told they would give me a brand new one, I either want that to happen, or they can refund the money and spend the $1500.00 to come get the pos out of my garage that I should be charging storage for since my disabled father cannot park in his garage because of it.

Business

Response:

The UTV was delivered with a belt missing. We found a local shop where's 2 miles away from her house and paid a tow truck driver who towed the UTV to and from between her house and the shop, we also mailed the belt to the shop prior to UTV being towed there, but [redacted] daughter ([redacted]) had been calling the shop every hour rushing them to get her UTV done right away, the shop had tons of work on hand at the time, no one had promised her a "same day repair service" in any way, she then told the shop that since the UTV could not be fixed right away, they should provided her with a written report stating that the UTV is non-repairable, the shop refused to do that because they said that the UTV was just missing a belt and "is" repairable, they just need a few more days before they had time to get to it. Meanwhile, [redacted] keeps calling the distributor (BMS Motorsports) every hour threatening with a chargeback and Revdex.com complaint, the owner of BMS finally had enough and told [redacted] that they had been working with her and the shop since day one with no intention of stopping to help but they would call police if she keeps harassing them with unreasonable demands and threats. [redacted] then called the tow truck driver to tow the UTV back to her a few hours later and unrepaired. She also threatened Bobcat's Motorsports with a chargeback and Revdex.com complaint from day one. We emailed her and discovered her dishonest behaviors, she has not responded to our last email to her dated 4/25/16. We have agreed to issue a refund of $2996 if the UTV is shipped back to us at Buyer's cost in it's original condition with all accessories including the belt. Freight charges must be pre paid by Buyer, no COD is allowed or the return shipment will be refused. If Buyer has troubling finding a car carrier, we can use our carrier to pick up the UTV from her house and ship it back and will deduct a $1100 from her refund upon receiving of UTV, the net refund would be $1896.00. Lastly, I am not sure where she got the amount of $1500 from, it has not been in any of our previous communications in any way, did she just make up that number out of nowhere just like how she suggested the shop to provide her with a false statement to show off her dishonesty and greediness? Any additional questions please feel free to contact us.Best regards,[redacted] General Manager Bobcat's Motorsports

Business

Response:

We have paid the tow truck driver for the round trip to and from the local shop, the distance is irrelevant at this point. We tried very hard to help this customer when we were thousands of miles away from her, but customer did not want to cooperate with us, nor with the local shop and the distributor (BMS Motorsports), she assumed that we would not pay the shop for repair and that the shop would fix her UTV on the same day. She did not care when the shop told her how much work they had on hand at the moment, she kept calling all 3 parties and wanted her UTV fixed right away, she somehow became a "friend" of the tow truck driver whom we hired, she had him tow the UTV back to her place from the shop in a few hours unfixed. She also threatened both BMS Motorsports and Bobcat's Motorsports with a Chargeback and Revdex.com complaint. We received Chargeback on 6/16/16 and the full payment of $2,996 was taken out of our bank account right away. We are now out of money and the machine while customer was still talking about charging us "storage fee". Her behaviors are unacceptable. By law the consumer keeps either the merchandise or the money, not both. Please have the UTV ready for pickup as soon as possible and email pictures of it from 4 different angles to [email protected], please include the belt, the keys and everything that came with the UTV in a glove box. Customer is responsible for the return shipping which is $1200. However, as a courtesy, we will cover half of it (including the cost of the belt) and customer pays $600. Customer shall contact her card issuing bank to withdraw the Chargeback before we will send our car carrier to pick up the UTV, once the UTV is shipped back to us, we will issue customer a refund minus $600 which comes to $2,396. If customer keeps the UTV as it and after we get our $2,996 back from her card issuing bank, we will credit her a $600 which is way more than enough to cover the repair. Thank you. Bobcat's Motorsports

Consumer

Response:

Ms [redacted] thank you for getting back with me. I would like it reopened and to show that they have refunded the full amount of the UTV back to the credit card. Also they are making arrangements to pick up the UTV and they are not charging no shipping fee's to me to ship back to them and no restocking fee's. All along that is what they said they were going to do. I also will include a message that they sent to me on 7/22/2016 direct. It has been threat after threat with them.

Review: Dear Revdex.com,

http://www.bobcatsmotorsports.com sold and delivered a damaged item and will not fix it.

Dear Revdex.com,

I bought and had delivered a Kandi (KD-250MD-RED) motocycle trike from http://www.bobcatsmotorsports.com. When the bike was delivered and still on the delivery truck I made note of the damaged top panel and left side panel. I called [redacted] at bobcats who said to take pictures and note it on the delivery ticket which I did. She said not to refuse the delivery as she whould fix the items. So, I accepted the bike with the understanding it would be fixed. I have since spoken to [redacted] and just now the owner - [redacted] who have all been very unprofessional, rude and not willing to help. I even got a quote to fix the two damaged panels and they will not commit to fix anything. Also, I paid for a 2013 model and received a used 2012 model which is clear to see. I want to keep the bike I only want the damaged fixed a agreed proir to me accepting the bike from the delivery driver and I want to be treated like a valued customer and not a torn in their side.Desired Settlement: I want the top panel and side panel paid for to get fixed as per the quote for $614.82. They can pay the body shop instead of me that is fine.

Business

Response:

Business' Initial Response

[redacted] received his Trike on 7/10/13, upon delivery he noted a scratch on the lower fender and factory touched up paint that did not match on the roof. Upon being informed of these issues, we immediately contacted the shipper to file a claim on Mr. [redacted]'s behalf and the manufacturer to submit the claim for the defect on the same day. Neither of the issues he stated affected the performance of the Vehicle and we kept in constant communication with Mr. [redacted] as to the progress.

As stated in his contract: "SELLER shall not be responsible for any and all actual and/or consequential damages as result of delay in performance, including delivery, shipment or receipt of goods once Goods leave Seller's possession, and shall pass to Shipping Company on Buyer's behalf."

We explained to Mr. [redacted] that it would take the both the shipping company and the manufacturer time to process the claim usually 7-10 business days and that we would let him know as soon as resolutions from the companies were available. We performed our duties and responsibilities in accordance with the contract by filing both claims within 3 business days (we submitted both on the day the damages were reported to us) and that we would continue to work on his behalf to get the issues resolved quickly. Mr. [redacted] was unwilling to wait for the process to happen and instead filed a charge back with his credit card company one day after the vehicle arrived in his possession and filed a report with the Revdex.com, which we never received a copy of until today.

We have settled the dispute with Mr. [redacted] less than 8 business days after we had been notified of the damages and have since moved forward to a positive relationship with Mr. [redacted].

Consumer's Final Response

I would like to close this dispute.

Review: On September 3, 2015 I purchased retro windshield advertised at $89.00 including shipping. On September 8th I received an email saying the company had the windshield but not the hardware and offered to cancel or I could wait for the hardware. I called and told them I would wait for the shipment. On September 28th I called and was told the hardware had just arrived and they send an email later that day. On October 1 2015 I received an email saying that it was a mistake on their website and $89.00 was not enough for such a large package and it should cost $119.00 and the company was cancelling and sending the money they have had since September 3rd. When I immediately phoned and spoke to staff person and stated that website had previously stated $89.00 as on sale at $30.00 off when I ordered and they had taken the money on September 3rd, and told them they had received the money and never said this for this whole time in which it was listed on their website at $89.00, the staff person hung up and after eight attempts I kept getting an answer recording. I believe this is unlawful. I bought this item at their advertised price, my money was accepted and I even waited nearly a month for the backorder.Desired Settlement: I want the item as advertised full delivery at the specified price a total of $89.00.

Business

Response:

Below forwarded is a copy of the email explaining the details of this cancellation. In addition, we have issued a full refund to the customer today. Transaction ID for the refund is [redacted] called today after his order was cancelled, but the connection was bad and he was breaking up, we finally lost each other, no one hung up on him. Hi [redacted], The hardware has arrived at our warehouse. However, we found an error on our website and will cancel your order. The correct price should be $119 including shipping. Due to the size of the package, $89 should not include postage.I apologize for the error, please allow 2 to 4 business days for your card issuer to post the credit back to your account.[redacted]

Parts & Service: [redacted]

Business

Response:

There was an error on our website and we have fixed it, the correct price is $119 and not $89. Customer has received a full refund, he can feel free to place a new order if he chooses to.

Consumer

Response:

I am rejecting this response because: The company had the item on their website and accepted the money asked for and retained that payment for almost a complete month. The company wrote me and asked if I wanted to wait or cancel while they waited for hardware and I agreed to wait. At no time was there ever a mention of the wrong price. I believe that a contract was struck when I bought the item on their website and they indeed accepted said price and retained the money which was already billed on my credit card while I waited for month for said hardware. This is the reason for my complaint, the party made a contract and were paid. Nearly a month later they broke said contract and returned the money they had received amost thirty days later.

Review: I PURCHASED A 2013 NEW ICE BEAR ZODIAC TRIKE IN DEC OF 2013 ; I RECEIVED IT IN JAN OF 2014. FROM THE TIME OF PURCHASE UNTIL DELIVERY [redacted] ANSWERED EVERY CALL I MADE TO HER. IN FEB OF 2014 A WARRRANTY PART BROKE AND I ADVISED [redacted] OF THIS ISSUE. I ALSO ADVISED HER THAT THE PART AFFECTED THE BIKE'S PERFORMANCE AND I HAVE BEEN UNABLE TO RIDE THE BIKE AFTER ONLY 30 DAYS OF HAVING THE BIKE. AFTER THE INITIAL CALL, I HAVE MADE SEVERAL CALLS AND SENT SEVERAL EMAILS TO [redacted] TO HAVE THIS ISSUE RESOLVED AND IT IS NOW THE END OF JUNE 2014 AND I HAVE YET TO BE ABLE TO RIDE THE BIKE THAT WAS PAID FOR IN DECEMBER OF 2013. UNFORTUNATELY I CHOSE NOT TO HAVE THE PURCHASE PRICE CHARGED BACK BECAUSE I FELT THAT BOBCAT MOTORSPORTS WOULD BE AS HELPFUL AFTER THE SALE AS THEY WERE BEFORE THE SALE. I WAS WRONG AND SIX MONTHS LATER I HAVE NOT BEEN ABLE TO ENJOY THE VEHCILE THAT I PURCHASED IN GOOD FAITH. THERE HAVE BEEN OTHER PARTS THAT HAVE FALLEN OFF THE BIKE AND NEEDS TO BE REPLACED AS WELL BUT I ASSUMED THAT IT THOSE ISSUES WOULD GO ON DEAF EARS.Desired Settlement: I WOULD LIKE TO HAVE BOBCAT MOTORSPORTS EITHER ISSUE A REFUND OR REPLACE THE BIKE SINCE I WAS ONLY ABLE TO ENJOY MY PURCHASE FOR A COUPLE OF WEEKS BEFORE NUMEROUS ISSUES WITH THE BIKE.

Business

Response:

Review: In October of 2013 I purchased a scooter from this company. We had no complaints. They were fast to send a part that needed replacing, and very helpful and friendly. In May of 2014 we decided to buy another scooter from this company. When we got it uncrated, we saw that there were scratches all over the handlebars, the seat would not open, and the luggage box was missing. I wanted to return it and get a different model, but was told it would cost $800 shipping. We have paid someone to get the scooter running and try to fix the seat. Also, the scooter had leaked all the brake fluid out in shipping. We have called many times, and we still have not received the luggage box, which was supposed to be included with the scooter. Let me also add that the first scooter has not ran for many months. We are having work done on it, and have gotten it to run, but it dies when stopped.At this point, all we want is to get the luggage box we were told had been sent, but it's been over 2 months and we have not received it. We get the runaround when we call.I would never recommend this company to anyone because of the difficulty in communication with the manager, [redacted]. We purchased extended warranties, which are useless because it only covers parts. We tried to get a new carburator for the first scooter, and was told it was being mailed, but, like the luggage box, we have never received it.The secong scooter also advertised aluminum footplates, which it doesn't have. Again, I was told by [redacted] that she would send us 2, but we have never gotten them.One day I tried for hours to call [redacted] and she did not answer the phone. I knew she had caller id, as I was told by another employee that they do. I had a friend with a different area code to call, and she got right through.In my opinion, this is a company with extremely poor business practices. I will say that [redacted] is the only friendly, helpful person there.Desired Settlement: I want the luggage box that goes with the second scooter, the 2 aluminum footplates promised, and the replacement carburetor for the first scooter. I want them by the end of this month, July.

Business

Response:

To whom it may concern,

We have gotten a hold of the manufacturer of [redacted]'s scooter and they have sent out the replacement part as of Thursday 7/24/14. The UPS tracking number is [redacted]. We have confirmed with UPS that the estimated delivery date that the package will arrive at her address is Tuesday 7/29/14. We have apologize to her for the delay. The manufacturer always tries to always send all requested parts as one package, this way they can avoid mistakes like missing pieces.

BMS was still waiting on the cosmetic foot plate that they ordered for Mrs. [redacted]. It was supposed to come from china, however as of the date they sent the package to Mrs. [redacted] it had still not come in. BMS does not think that the China plant will be sending this aluminum part as the new models have all come in with plastic pieces. Mrs. [redacted]'s came with the plastic and not the aluminum pieces as they were presented to us, so we sincerely apologize to Mrs. [redacted] for that mistake.

All of the other requested parts have been shipped and BMS has sent her the footplate to the Heritage which is solid aluminum, which BMS said will fit her model and will look much better than the plastic pieces on the Legend that she was sent. So we hope this will somewhat make up for the footplate not being as they were supposed to be.

This should conclude the shipping claim for Mrs. [redacted]. She does still have her extended warranty and we are as always committed to helping our customers.

Business

Response:

To whom it may concern,

We have gotten a hold of the manufacturer of [redacted]'s scooter and they have sent out the replacement part as of Thursday 7/24/14. The UPS tracking number is [redacted]. We have confirmed with UPS that the estimated delivery date that the package will arrive at her address is Tuesday 7/29/14. We have apologize to her for the delay. The manufacturer always tries to always send all requested parts as one package, this way they can avoid mistakes like missing pieces.

BMS was still waiting on the cosmetic foot plate that they ordered for Mrs. [redacted]. It was supposed to come from china, however as of the date they sent the package to Mrs. [redacted] it had still not come in. BMS does not think that the China plant will be sending this aluminum part as the new models have all come in with plastic pieces. Mrs. [redacted]'s came with the plastic and not the aluminum pieces as they were presented to us, so we sincerely apologize to Mrs. [redacted] for that mistake.

All of the other requested parts have been shipped and BMS has sent her the footplate to the Heritage which is solid aluminum, which BMS said will fit her model and will look much better than the plastic pieces on the Legend that she was sent. So we hope this will somewhat make up for the footplate not being as they were supposed to be.

This should conclude the shipping claim for Mrs. [redacted]. She does still have her extended warranty and we are as always committed to helping our customers.

Business

Response:

The White trunk is back ordered from China manufacturer, that's why our supplier sent Mrs. [redacted] what they had in stock so she could at least have some storage to use for now till the white trunk is back in stock. We did not know that until we contacted our supplier today. The white [redacted] scooter was the last one in stock when she ordered it, if we had more than one white scooter in stock, we would have taken the trunk off and sent it to her immediately.

We just asked the supplier to take a white trunk off a similar model (Heritage 150) which is also a retro style scooter and her husband has one. Attached is a picture of the white trunk, the mounting hardware will be included in the package. We have never tried to install this on a [redacted], but our technician thinks it may work. We will make sure that Mrs. [redacted] is going to receive another white trunk for the [redacted] as soon as our supplier receives it from the manufacturer, that could take a while as all of the spare parts are shipped with scooter shipments, that means it will come with our next following scooter shipment.

If the trunk looks OK, we will mail it out today. We will not need any of the extra trunks back from Mrs. [redacted], she can keep them as spare parts or sell for profit, it's totally up to her.

We greatly appreciate her understanding and cooperation on this matter.

Bobcat's Motorsports

Review: I purchased a BMS sandsniper 1000cc 4 seater buggy about 2 months ago and since the minute it was uncrated had problems and contacted Bobcat motorsports the minute I found some issues. The first problems were the buggy had a big dent in the front as well as paint all over the buggy was scraped off due to how it was crated. Not long after the starter bolts stripped out and the starter came out of the engine not engaging the flywheel leaving it stranded. Then the throttle got hung up due to a rubber grommet coming off of the throttle cable causing it to get stuck in the linkage and almost causing an accident. The next problem was the air filter housing bolts backed out and the cover fell off and broke and the remainder of the air filter bounced around and damaged more paint. The exhaust manifold nuts backed out and fell off causing a huge exhaust leak and now the paint all over the vehicle, especially in the floor, under the seat and places that aren't touched physically, is just flaking off in huge pieces and you can see the surface rust on the metal under it. The right rear seat nuts fell off and we discovered it while making a left turn with my child in the seat, he and the seat almost fell out of the buggy. I have been dealing with BMS directly for the last month or so and I am not going out of my way anymore to repair a buggy that was bought new. I want this buggy replaced with a buggy that has gone through some type of inspection process or reimbursement for what it would cost to correct said items above or the last option is to give this to my attorney who has already been apprised of the situation. I only think it's fair to get a buggy in new condition as that is what I paid for. To Bobcat's motorsports credit they didn't know about a majority of the problems as they forwarded me to BMS and that's who I have been dealing with. I have attempted to contact them in email and phone 3 different business days and no response and BMS stated that Bobcat has to approve the exchange.Desired Settlement: As previously stated I want the buggy replaced or a reimbursement for the repair of the stated issues. If this company stands behind what it sells it would have no problem taking care of the customer especially when they spend 8300 dollars on a new buggy. [redacted] at BMS stated that they are willing to work with Bobcat Motorsports on getting this taken care of and now this is in Bobcat Motorsports hands.

Business

Response:

The customer has been working with the manufacturer to resolve the issue. we received an email yesterday 4/21/15 from the customer stating that he and manufacturer had come to an agreement about exchange. We are currently waiting to receive the agreement from the manufacturer to aid in any way that we can.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

The response is correct that the manufacture said they would exchange it for a new one but someone has to pay shipping to and from and I will not do it as I already paid for the new buggy which is not new in my opinion with all the defects and damage upon receipt of said buggy. I also made this complaint in hopes of resolving this issue without having to go through court system. Also I made quite a few attempts to contact the dealer to no avail. I also left a couple of messages with no return call. I just want what I paid for and that's for a new buggy with no defects and no safety issues. I hope we can come to a quick resolution.