Bob's Discount Furniture

Review: This whole situation began Thursday June 25, 2015. I ordered bedroom and living room furniture from Bob's Furniture. I've had Bob's come out to the house 3 times regarding their furniture. The first 2 times it was strictly for my bedroom furniture and the last time it was for my bedroom furniture (which has been resolved) and the living room furniture which consist of a TV console and Hutch. The Console has scratches that came from the manufactures and the Hutch has bolted screws on 2 of the landings, the screws lifted the wood and this also came preassembled from the manufactures. Today Friday August 7, 2015 Bob's attempted to deliver what they call a brand new 2 pieces which were in worse condition than what I have at home. I placed a call to Bob's Customer Service and requested a discount for the furniture presently in my home because I'm tired of moving furniture around for delivery purposes and packing and unpacking and have decided to keep what I have. They've given me a discount of $199.25 which is 25% of the purchase price of $799.00 but the warranty that I purchased with the furniture has become void and null, a warranty that I paid 99.00 for!!! I think that is unfair and once the math is done I've only received a 99.25 discount for damaged furniture. I think that it's unfair that my warranty has been voided on account that the manufacturer has an incompetent worker!!! It is now 1 month and 3 weeks later and I've already made payments on the account to no avail. I think the way I've been treated really wrong!!!!Desired Settlement: I've already requested the 25% refund on the merchandise which was explained I will see within 2 billing cycles on my bill, but I would also like the warranty to the Console/Hutch that I paid for reinstated. Thank you

Business

Response:

Good Morning [redacted],

On behalf of Bobs Discount Furniture I sincerely apologize

for all the disappointments you have experienced with your merchandise. We do

appreciate your willingness to work with us in coming to the resolution of a

concession and as a further apology to you we will be happy to keep the five

year ‘Goof Proof Plus’ protection active on your ’ WAVERLY – CONSOLE/HUTCH’.

The damages you have already reported and accepted the

discount for are not eligible for future services or warranty claims, if a new

concern should arise we encourage you to contact our Customer Care Office and

we will be happy to discuss what options for resolution we have available at that

time.

My apologies again for the time you have had to spend

seeking resolution for furniture concerns.

Kindest Regards,

Bobs Discount Furniture

Customer Care Corporate Liaison

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would like to request the terms in writing and mailed to me for the Waverly Hutch/Consoleby Bob's Furniture so that I will not have any further issues. Thank you once again!!

Sincerely,

Review: I purchased a Bobroom bedroom set from this location. I was told by customer service that it was not going to be discontinued, and that I could add a 2nd nightstand at any time. I went to the location on saturday, the 17th and paid for a night stand. I was told that it would be in this wednesday, the 21st for pick up. My sales rep is really good about checking inventory. I received a call on the 18th saying that it would not be available until july. I was given a number to call. I was told that it was the corporate office number to customer service. I spoke with someone on the 18th. I was told that I could exchange my bedroom set for another one, but that I needed to call in on Monday, the 19th when a manager was available. I called in and spoke to an [redacted]. He said that he could not honor an exchange. I do not feel like the company is upfront with customers and employees. Had I known that the set would be discontinued I would either not have purchased it, or gotten my 2nd night stand at the time of purchase.Desired Settlement: I feel that the company should find me a nightstand and get it to me this week. I was told it would be in this week when I purchased it. If I am not able to get it this week, I think that an exchange of the bedroom set is appropriate. It was promised by customer service on the 18th.

Business

Response:

Good Afternoon Revdex.com,

We apologize to our customer for

any frustration we may have caused during the purchase of this second

nightstand. Our records reflect that our customer should have received a

voicemail today (5.21.2014) at approximately 12:14pm indicating that the nightstand

will be available for her to pick up before this week is out.

I am so sorry that our customer

felt the need to escalate her concern in this manner as we have been working

diligently to make this nightstand sale happen for our customer since the original

concern presented itself. Regretfully we as the retailer have little to no

control over a manufacturer’s choice to stop making a particular bedroom set

and I will ensure that our training concerns are addressed when it comes to guaranteeing

the future availability of merchandise.

Please let me know if our

customer has any additional questions or concerns I can be of help with.

Kind Regards,

Bobs Discount Furniture

Customer Care Corporate Liaison

Consumer

Response:

I reserve the right to contact the Revdex.com back should I not receive this night stand. The information given to Revdex.com is incorrect, I first contacted Bob's customer service, and spoke to a Manager. I believe his name was [redacted]. He said that nothing could be done to get the nightstand any sooner. I did give Bob's first chance to remedy the issue. They declined to do so. It was only after I contacted Revdex.com that Bob's felt the need to resolve my concerns. While I feel that a manufacturer can discontinue furniture at any time, I do not feel that Bob's gives their staff this information. If sales reps and customer service knew this, I believe that they would advise customers to purchase all of the items of interest at the same time. This way we as consumers can have complete sets. What I was advised to do by their corporate customer service was to purchase a similar nightstand to match. I think this is just poor customer service, and poor business practices. Furthermore, when I paid I was told it would be in for pick up on Wednesday, and not Saturday. Their corporate office must understand that as a consumer if we are promised things, we expect that. We should not have to inconvenience ourselves by rearranging schedules, etc because they are not giving sales staff, and customer service staff the right information.

Review: My wife purchased online their product, which quite frankly lacked description in its totality as far as structure. What's more upon numerous calls to their corporate offices they were nonchalant and dismissive, "I'll call you back" was how I was responded to. Furthermore they were argumentative as to what was on their website said. The whole thing was a box spring. No where during our purchase or conversation did they mention or assist in this situation. Someone should check them, they as a big company are robbing the poor.

Product_Or_Service: bed and dresser

Account_Number: bob od doodle

Desired Settlement: My daughter would not be sleeping on a mattress on the floor. My wife purchased their bed online their contractors did not help. I've had to call a million times. Stop stealing from the consumer.

Business

Response:

Business Response /* (1000, 5, 2013/05/24) */

Good Morning Mr. [redacted],

Thank you for choosing Bob's Discount Furniture. I apologize if you misunderstood the items included in the "bob-o-doodle" bedroom set you selected.

Your overall satisfaction with the merchandise and service we offer is our goal. The on-line packages for the selected bedroom set are very clear and each package specifically identifies the included items. According to comments on your account you were under the impression that the purchase of the bed included a boxspring/foundation however, on-line we identify a bed as consisting of a headboard, footboard and 2 side rails. Ultimately you canceled the furniture order for a refund.

I apologize if the service and followup you received regarding your concerns was sub par and I have shared your experience with store, delivery and customer care management teams to explore ways to improve the customer experience. We value your satisfaction and business, if you are interested in reinstating the order and purchasing the boxspring we will apply a $25 gift card toward the purchase.

Review: Good morning:My name is [redacted] and in Dec 2012 we were blessed with our first home. To furnish our new house we selected Bob's furniture as the retail store (lowell, ma) and in Jan 2012 we aquire a very popular in their advertisements sectional sofa, dark brown cloth. At the time of the purchase the sales people were very interested that we choose the 5 year protection plan and they even gave us a pamphlet that contained covers and non covered sections in case of an event.Well yesterday in the mist of an accident our pet rabbit was lose from its cage and rip the cloth from the sectional on one of the corners.Looking at the pamphlet and seeing that it clearly states rips, tears cuts and puntures I called the store. They refered me to a 3rd party insurance partner called Guardian which after placing me on hold for about 30 minutes decided to deny my claim with a fine print of pets damages not covered. I believe this is false advertisement and I am entitled to get my sofa replaced.

Product_Or_Service: Sofa

Order_Number: XXXXXXX

Account_Number: CUST# XXXXXXX

Desired Settlement: As I am not the only person that has complaint about their service I am requesting my sofa to be repaired to its original state or replaced. We are not asking for unreasonable request but for what we paid for. Sincerily [redacted]

Business

Response:

Business Response /* (1000, 5, 2013/05/23) */

Good Morning Mr. [redacted],

Thank you for choosing Bob's Discount Furniture. I have reviewed the details of the Guardian/goof proof plan.

Goof proof provides coverage against most in home accidental damage including rips and tears as well as damage resulting from pet/animal bodily fluids however, as specified in the detailed goof proof packet, damage resulting from the teeth, beak or claws of an pet/animal is not covered.

The goof proof plan although sold by Bob's Discount Furniture is a contract held between you and Guardian (goof proof). Bob's Discount Furniture does not have the ability to overturn a denied claim. As a courtesy we can order a replacement seat casing or you can familiarize yourself with the detailed goof proof plan and determine if it suits your family needs, if it does not we can cancel the plan and issue a refund. If necessary I will email or mail you a copy of the detailed plan.

Review: In October 2014 we bought furnished from bobs in north plainfield NJ location. We were sold a 5 year "bobs goof proof protection plan" for a extra $199.99 on top of our $2,196.98. We were told by

[redacted] that any rips, tears, cuts, stains, or something breaks it's covered at 100%. We were also given a flyer that stated that as well. So we bought the goof proof plan. Now 2/23/15 I have a rip in my leather love seat so I called [redacted] associate # [redacted] from Guardian in [redacted] to have her tell me that because it does not have foam coming out of the rip it would not be covered under our protection plan. I feel that I have been ripped off and miss lead by The sales team at Bobs and I need something to be done in this matter. Thank you so much fir your time and concern.Desired Settlement: I feel ripped off and taken advantaged of and I would like the rip in my love seat fixed. They also need to educate their sales associates on the right and wrong ways to sell furniture and their "goof proof + protection plan", so other consumers don't get take advantage of.

Business

Response:

Good Morning Revdex.com,

We apologize that the customer is

experiencing any disappointment while trying to use the protection plan they

purchased from us. Guardian (Crypton is known as their parent company) is a

third party company and we have, for many years, experienced a vast amount of

approved claims through this third party company. Our customer’s are usually

very happy with the outcome of their reported claim and based on the price they

paid for the coverage our sales associates and sales managers would have no

reason not to boast about the extreme value the protection plan carries. While

the portion thru Guardian is strictly

for accidental damage, the protection plan also carries a five year guarantee against

factory defects directly thru Bobs. It would be rather overwhelming and

possibly completely intrusive to most, for any customer to have a sales professional

review every single occurrence of factory defect (that may never end up occurring) during what is supposed to an exciting

time of sale.

We provide a general flyer at the

time of sale that very clearly indicates there are some exclusion(s) to the

protection plan and the document further encourages the consumer to read their

full plan documents for the list of exclusions. As the manager of the

accidental protection plan, Guardian is responsible for sending the consumer

the plan documents. Should the customer decide that they would like to review

the complete plan documents as the flyer suggests and they don’t have these

documents, we assume (as any retailer would) that the customer would then try

and obtain said documents for review. Had we been made aware of the need for

these terms and conditions we most certainly would have provided them upon any

request. As it is not typically a document we provide we literally have no way

of knowing whether the consumer has received the complete plan or not and we

see no reason not to trust that Guardian is continually sending these documents

as many claims for coverage are routinely approved.

We again apologize that the customer didn’t receive the service

expected from the Guardian company and are willing to look into this claim

further and dispute the claim with Guardian on their behalf should we feel

necessary. Please also note that our internal records show no attempt on this

consumer’s part to communicate this damage to our business directly prior to

filing this Revdex.com complaint. We do encourage the customer to contact our Customer

Care Offices ([redacted]) if they feel this is a manufacturing defect so

that we can assist them directly. Should they wish to continue using the

mediation services you provide we are more than happy to honor that route as

the customer wishes.

Like many other protection plans

there are terms and conditions set forth in order to provide fairness in resolution

for all customer’s alike. We stand behind the expectation that all consumers

must adhere to the expressed guidelines of the protection plan.

We are happy to research this

concern further should we receive more, appropriate information from this

consumer via this Revdex.com mediation channel.

To move forward with disputing to

Guardian please advise the customer that we require an accidental damage report

that reasonably corresponds with the damage present and a minimum of three (3) pictures (in color) for

each item that is listed in the report to Guardian. I have listed the

requirements below to ensure our request is specifically notated:

-Minimum 3 Photos of the loveseat:

- 1 Picture that clearly shows the entire facing surface (seats, inside backs,

arms) of the loveseat

-

1 Picture that clearly shows the damage mark(s) at close range

-1 Picture that clearly shows the damage mark(s)

at a distance

We will review these photos and

respond with what, if any, options for resolution we may have to offer this

customer.

Sincerely,

Bobs Discount Furniture

Corporate Customer Care Liaison

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have tried for a few days to call the 800 number that was provided to me in the response letter from the customer service department at Bobs. To no aveil it is a busy ever signal time, go figure. There is also a complaint at the Bobs store about the sales associate and we also complained about Gaurdian"s warranty plan back in October when we first received our love seat, couch, chair, and table. We did not only call to complain we also went down to speak to the sales associate in person. I need the love seat fixed it is only going to get worse or I want our $200.00 back, one or the other. I feel my husband and I have been taken advantage of Big Time and that's wrong in e ER wat possible. Bobs store had no problem taking our money and making that sale so they need to except responsibility on their associate's behalf and do the right thing and fix our issue.

Sincerely,[redacted]

Review: bought recliner sofa with extra no haggle warranty had sofa months and the coushings are sinking badly they sent someboby out to check the sofa and he totaly agreed that the sofa was bad he said somebody will contact us in a few days we waited a week and had to call them and they said the person that came out said it was ware the sofa coushings were sinking a month after I purchase it the extended warranty I purchase was for years no hassle warranty they said if it cant be fix they would give me a new one we been calling them every day for a week they are ignoring me how can they call them selfs a business I bought other furniture from them beforeDesired Settlement: would like replacement or repaired asap
Business
Response:
Good Afternoon Revdex.com,
We have contacted this customer today (10.07.2014) and
advised that we will offer an even exchange on this itemWe are very sorry for
any frustration that this matter has caused our customer and we assure our
customer that providing satisfaction to our valued consumers is our top priority
Please ask the customer to contact our Customer Care Offices
at ###-###-#### (Mon-Sat 6:30am -8:00pm) to schedule a delivery date for this
exchange
Kind
Regards,
Bobs Discount
Furniture
Customer
Care Corporate Liaison
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,

Review: My daughter purchased a mattress on her own two months ago at Bob's Discount Furniture August 2013 and after she slept on it, found it defective. Retuned it to Bob's warehouse and selected a different style in the store. Original cost $424.34 but I had to pay $149. more for new one not knowing what she bought total $583.86. She signed paperwork but the store did not explain anything, they told her to just sign. She selected a different type. Picked it up at the warehouse yesterday, slept one night Monday 10-28-13. It was not the one she selected in the store, (wrong one- full mattress) the salesman made a mistake and punched up wrong numbers, different material and texture that she picked out. Very uncomfortable, mushy, and much thinner, impossible to sleep up all night. She went to Bob's today, 10-29-13 to return or credit it and they refused, talked to Customer Serv. NO CREDIT NO RETURN, refused all possibilities . They said she had to keep it. My daughter is over 40 yrs. has medical health issues and is on disability and cannot sleep on this mattress. NO bed to sleep on now. Asking for help. I'm very angry because they are taking advantage of my daughter who cannot make good decisions on her own.Desired Settlement: Talk to Bob's Discount Furniture and get a return on her money. My daughter is on disability , able to walk but health and mentally not able to make this decision on her own.

Business

Response:

Good Morning Ms. [redacted],

Thank you for choosing Bob’s Discount Furniture. I have researched your account and apologize that the bedding has failed to meet your comfort expectations. Bob’s Discount Furniture understands the importance of a good night’s rest and for that reason we offer a onetime comfort reselect. Our records indicate that you exhausted this option, two months after your initial purchase on, 10/28/13.

The new mattress you selected will not immediately feel like the one you tried in the store, as the mattress you have is brand new and will take to adjust and conform to your body and comfort level. The original mattress you purchased was firm but you then selected plush, which is much softer. Your business is appreciated however, we are unable to allow the return of the second set of bedding; In the event the mattress exhibits signs of a manufacturer defect, we will explore possible options for recourse.

Review: I purchased a dalton king size bed with bobs furniture and they told me 3 different prices on what the bed will cost first they said 1,300 then said 1,558.00 and finally I had to paid over 1,700.00 now the bed material is cheap and broken ive only had it for a little over 90 days.. ive called and complained about it previously, the got an attitude with me, the person was very unprofessional and rude... the wood under the platform bed is broken in half and they guy came and just put more slats underneath it.. he did not even fix the draw, he told me that all I have to do is push it from the inside and pull the draw out..I would appreciate if I can switch out the bed set for a stronger merchandise or my money back...I am on social security disabilty so I feel like I got cheated because it takes a long time to come up with money to buy expensive things.I really would not recommend bobs furniture to anyone..Desired Settlement: I would like my bed set exchanged with a stronger bed, because I am a heavy set women I need something that will not break easily... if not I would like a full refund please..

Business

Response:

Good Afternoon Revdex.com,

Please pass on our sincerest apologies for the poor

experience our customer cites to have endured.

As of 9.10.2015 the customer account was updated with a

reselection credit and there is a new sales order pending for this customer.

At this time we consider this concern resolved, please have

the customer advise us if any other assistance is needed at this time.

Thank You,

Stephanie G[redacted]

Bobs Discount Furniture

Customer Care Corporate Liaison

Review: I want this to be sent to the corporate office in Ct. I purchased furniture at the [redacted] store in June 2013. I had it delivered to my new home in [redacted] in Aug, 2013. The furniture is garbage and I had to have the sofa replaced shortly after it was delivered, because the cushions were falling apart. I also had a chair and ottoman delivered. The legs on the ottoman broke and I asked for my money back ($200)and they told me they don't refund money on furniture that has already been delivered. So I picked out a bookcase for the price of the ottoman. I didn't need the bookcase but I didn't want another ottoman because I could see that it was [redacted]. Now the piping on the sofa cushions has separated and the foam is sticking out. I also feels like the springs have given out. I have had numerous issues this this furniture and I'm tired of speaking to their is in what they call Customer Service. There is no CUSTOMER SERVICE. They don't care. I've written to the corporate office a couple of times and NEVER got a reply. They get your money and then your stuck with this crap they call furniture. The disrespect is beyond belief. Someone was supposed to come to my home on April 22, 2014,to inspect my cushions and make a report. I called today to make sure they were coming the day after tomorrow and the woman I spoke to said they don't have any appointment for me. I spoke to a woman last Thursday and she said someone would be out to me on April 22, 2014. How does this happen? They are the worst. I am furious. This is not the first time this has happened. They are a disgrace and should hide their head in shame. I want my money back for the sofa or I will have to take them to court. I've had enough.Desired Settlement: I want a refund for the sofa. I will never buy anything from they again.

Business

Response:

Good Afternoon Revdex.com,

We are very sorry for all the issues our customer has been experiencing

with her product and I assure her that our intentions are to make any failures

we have caused her right. [redacted] was contacted by one of my corporate colleagues

([redacted]) on 4.22.2014. To my understanding we are currently awaiting

photos of her merchandise so we can proceed in helping this customer further.

We have a service technician scheduled to [redacted]’s residence on 5.2.2014

(Fri) and we expect to receive the technician’s report/photos and review them

by 5.5.2014

I apologize again for all the aggravation and stress we have

caused [redacted] and I thank you for her extreme patience with us while we work

to correct her concerns.

Thank You,

Bobs

Discount Furniture

Customer

Care Corporate Liaison

Review: My wife and I purchased a Bob-O-Pedic bed approximately 8 years ago. The bed comes with a protective cover (covers top and underside) that Bob's furnature places on the matteress. We also use another top mattress pad and sheets which are removed and washed weekly. We purchased a new bed frame and were moving the bed today, when we decided to remove the cover that Bob's places on the mattress. To our dismay we found that the entire underside of the bed is covered in black mold. I feel that this is directly related to the cover that Bob's places on their mattresses. While they are cloth on top the bottom, where the mold is forming is rubber, which traps moisture and promotes mold. My wife has been sick with allergies and nasel infections that we feel are directly related to the mold that has been growing on the underside of our bed for the last couple of years. We have had everything check, except the bed. After doing some research, I have found that there are multipule complaints from other consumers posted on line about the same issue. Bob's is directly causing this issue with using rubber backed protactive covers and not informing the public that this could cause mold or making any sort of statements about their consumers should remove this cover on a regular basis to allow air to get the underside of the mattress, preventing mold formation. We were even directly told by a Bob's employee, when we purchased the mattress that there was no need to flip the mattress.

Product_Or_Service: King Size Bob-O-Pedic

Desired Settlement: I would like either a refund or replacement. I would prefer the refund with the number of other complaints that I have read on line about their beds and mold issues. I would prefer not to own another Bob product.

Business

Response:

Business Response /* (1000, 5, 2013/04/29) */

Good Morning Mr. [redacted],

Thank you for choosing Bob's Discount Furniture; I have researched your account.

Mold generally occurs as a result of moisture or humidity. Based upon the 2006 date of delivery of your mattress we are unable to determine the environment and/or incident(s) in your home that could have caused the mold growth. A brand new mattress sold at Bob's Discount Furniture is vacuum sealed at the manufacturer location and is not unwrapped until it arrives into a customers home. The Bob-o-pedic mattress is one of our most commonly sold mattresses and we have not received any complaints that the rubber on the underside of the mattress is causing mold to produce. Your concerns are unrelated to a defect therefore, we are unable to replace the mattress or offer a full refund.

We empathize with the situation at hand and we encourage you to contact a professional cleaning company to address your mold concerns.

Review: My mother both for me at bobs a bedroom set herself one and two separated orders of the [redacted] sofa loves eat. Upon my delivery my mother was their the store were given specific instructions to come through to the back they were nasty and verbal to my bother pushed the sofa up the stairwell instead of going through the back per mgt and their ere only three flights needless to say the couch was torn and broken my mother called customer care and they were directing the delivery men to take it out and they got verbally abusive and left. We contacted the store and they proceeded to send out 4 more deliveries each one as my mother and mgt watch it come off the truck was damaged have cut marks through the material mt mother did not accept delivery. On the delivery of the 5 couch they were tired and sat on the stairwell called into their team and said it would not fit without even trying. My mother spoke with corporate they said keep the broken couch and we will send you a gift card for 300. That is unexactable my som wants the full 1,200. Back no store credit or someone to see if they can fis the material or take it back give him the money and delivery charges and will go to another store. These first delivery gentlemen were violent and nasty their store hear it the neighbors want to call the police and a report of $30. Was taken out of the apt while they were yelling and my mother stood in the hall. Never would I shop in this store again and have both many things my mother was trying to get me started in my apt and it is all broken . Thank youDesired Settlement: Well the inspector came out one and said it could not be fished the corporate office says keep the ripped furniture we will give back 50 per cent after spending 1,200. With day and delivery if they want to try to fix the couch I want the total price for the couch which is over $500 or take it back give me my total price for the set and missing money and I will go yo a digger ent store. Thank you

Business

Response:

Good Morning [redacted],

I am very sorry for the lack of care and empathy it sounds

like your concerns were met while you were seeking our help to resolve these

complaints. I assure you that we do not consider the team’s behavior a representation

of the professionalism we expect our delivery personnel to display.

At this time we understand and acknowledge the reasons why

you would want the sofa and the loveseat removed from your home for a refund.

We can most certainly honor you request based on the failures you have endured

and I ask that you please pass our apologies on to your mother, brother, and

neighbors as well. I have placed the return paperwork into our system for you

and will ask that you please contact us at our Customer Care office to schedule

the most convenient day when we can come to remove this merchandise from your

home. We will make our Delivery Managers aware of the date you select to ensure

you receive the highest quality of service while we are removing this product

from your residence. You can reach us at ###-###-#### (Mon – Sat 6:30a -8:00p)

to schedule this pickup. Once the merchandise has been fully processed back

into our inventory (the time line for this is dependent on the date you select

to schedule the pick up) the monetary refund for the product can be credited

back to you. Your original sale

indicates that you paid $999 for the sofa and loveseat and with taxes credited

back you will be receiving a total refund of $1,082.66. Here is the credit

number associated with the removal of the sofa and loveseat: [redacted].

In regards to the $30.00 that you allege the drivers took

while in your residence we are able to make a good faith effort to accommodate this

claim and provide you with a monetary refund in the amount of $30.00. I am

truly sorry for this suspected occurrence and although we are unable to take

full ownership for this unproved incident, we still want to reach out to you in

a caring manner and honor your request for a return of the $30.00. You are able

to get this $30.00 refunded to you at any point by calling us at ###-###-####

(Mon – Sat 6:30a -8:00p) and confirming this credit number: [redacted].

I apologize to you again [redacted] that you have spent so much

of your valuable time seeking resolution for these concerns, please call us at

your earliest convenience so we can finally offer you some satisfaction.

Kind Regards,

Bobs

Discount Furniture

Customer

Care Corporate Liaison

Review: False advertisement. This lady [redacted] that works for Rac acceptance department did not acknowledge my husband and I that the contract we were to sign was for leasing. She said that we could purchase the couch within 6mths so we made the payment of more than the couch is worth within the 6mths and they said that we still owe them money. My husband and I went there to speak with them and again they said well the money that you paid was placed into some suspense account which we were told of before even when we signed the contract and the contract itself doesn't say anything about the suspense account. However, the money that they put in the suspense was being taxed and every time they take that money to pay for our furniture they tax it again. So it's been almost a year now, we always pay our bills and expect the balance to go down but it's not happening. Finally today my husband called them to ask them how much do we owe them so that we can pay it off, this lady said we still owe them almost $1100 even tho we made a deposit of almost $400 and once we paid them $300 and we also paid them $600 but the couch price was only $1400 after taxes. These people are really false even we went there she didn't tell us that we were going to lease. She said that we were buying but today she said that leasing and buying is the same thing. I recorded our call and I told her that I was going to report them to the business bureau. I asked her to give their business license number she wouldn't give it to me. I have all the receipts and contract and everything that they gave us from day 1. Sincerely [redacted] and [redacted]Thank you!

Product_Or_Service: Furniture: couch and table

Desired Settlement: At this point we just want our money back. My husband told her to send their people to come get their couch back it's in the same condition since we received it. We called them to come fix the table's wheel they never came. We called them about 3 times to come fix it, they never showed up. So, they can come get their merchandise and give us our money back to the fullest. Because, what we've paid them its more than the couch price itself.

Business

Response:

Business Response /* (1000, 5, 2013/04/22) */

Good Morning [redacted],

I spoke with [redacted], the manager of the RAC acceptance office and she explained the lease to own rental contract. Since Rac acceptance and Bob's Discount Furniture are two separate companies I am unable to provide specific information regarding your lease terms.

RAC acceptance is a finance option for the Consumer looking to build credit or who does not have sufficient credit to be approved for bank finance. You are billed monthly to rent/lease the furniture and a small portion of the monthly payment is applied to the principle balance. Each month you given an early purchase option as well as detailed payment and transaction history. You opted to lease the furniture for 36 months therefore each month you paying a rental fee, which is why it does not appear that your overall balance is going down.

To resolve your issue you have the following options;

1) Return the furniture and forfeit any monies you have paid.

2) Accept the early purchase option.

3) Continue making monthly payments for an additional 26 months.

Please contact your RAC acceptance office for further assistance.

Review: I purchase furniture from Bob's and also purchased the Goof Proof and the warranty that comes with the furniture.

Recently I called Bob's to let them know that there were some issues with the furniture. Bob's sent out a technician to look and the furniture. The tech came to my home Saturday August 1st 2015 and did nothing but look at the the furniture took a couple of pictures and left my home. I called Bob's back a week later after being told by the technician that someone will be getting back to me about my claim in 4 days. The person in the call center explained to me that there's nothing they can do about my furniture it is not a manufacture's defect, and that I should call guardian to file a complaint. Today I called guardian and explain to them the issues that I am having with the furniture and it was explain to be that I was not covered for mulitiple claims. I asked if I suppose to report damage within 30 days of discovery why am I being denied my claim. She stated that I had a specific coverage and you can only claim one problem at a time. After that was explained to me I asked if I could speak with a supervisor and was told that they were moving and there was no supervisor on the floor and that she will have the supervisor call me back. This is not the first time I have had the problem with Bob's and my furniture my daughter is currently sleeping on the floor with a mattress because of Bob's and Guardian not owning up to there warranties.Desired Settlement: I would like a refund so that I can purchase new furniture from a better store who help there customer.

Business

Response:

Good Morning Revdex.com,

We are sorry that our customer is experiencing any disappointment

with the living room furniture or their warranty protection thru Bobs Discount

Furniture/Guardian.

I have included a copy of the report we logged from the

customer and the report we logged from our technician. It is clear that the

technician most likely did not attempt to repair the merchandise due to the

extreme damage that was present.

Customer’s Report to Us:

Date of Delivery: 10/19/13

Sofa/ both arm rests sunk

in

Ottoman/ leg came off

Chair/ RSF arm rest/ sunk

in

Above Comments Added By [redacted]

On 07/24/2015 at 10:49

Tech’s Report to

Us:

Spoke with tech [redacted]

12:25-12:37, long wait

time

Sofa, three seat cushion

springs are out of shape, Right Side Facing arm top is broken in half

Estimated Cause/Overall

Condition: Customer/environment caused/ Poor

Ottoman, leg is broken in

half, not repairable

Estimated Cause/Overall

Condition: Customer/environment caused/ Poor

Chair, Left Side Facing

arm, broken in half on the top, not repairable

Estimated Cause/Overall

Condition: Customer/environment caused/ Poor

Above Comments Added By [redacted]

On 08/01/2015 at 13:32

Regretfully there is no manufacturer defect that would cause

this much accumulated damage and the customer’s protection plan thru Guardian covers

accidental occurrences. The terms and conditions of this protection plan

indicate that an accidental occurrence must be reported within 30 days of the

damage occurring in order to qualify for coverage.

I have included the terms and conditions page that indicates

this for Revdex.com’s review. I am not able to locate what type of accidental occurrence

the customer reported to Guardian for coverage on the Sofa/Ottoman/Chair as

they are a separate company. Please ask the customer to disclose what type of

accidental occurrence (for each item) occurred to cause the damage present and

to send us photos (thru this Revdex.com channel) of the Sofa/Ottoman/Chair. We

apologize we are unable to locate the photos our technician took in our library

and want to ensure we are reviewing the customer’s concern in the fairest

manner possible.

We will review the customer’s report upon receiving the

response/photos and advise if we are able to offer any further assistance on

these concerns.

Thank You,

Bobs Discount Furniture

Customer Care Corporate Liaison

Review: I bought a mattress at Bob's the Pit in [redacted] on 9/18 we picked it up on the 19th, then not even 2 wks later it started to sink.I called them right away andthey said they couldn't do anything they said when you buy from the pit it is "as is" I have bought from the pit before never had this problem.I asked if they can just exchange it, but they would not even listen to what I had to say the kept saying Sorry thats our policy..I would think they would stand behind their product, but I guess not.I think that this is wrong people work hard to buy things and then only to buy a bad item and they won't do anything for it. Now I have to come up with money again to go buy another..just sad...very sad!!!their customer service is awful.His commercial says "if your not happy I want to know about it" but no management wanted nothing to do with us!! So its a lie!! False advertisement!!Desired Settlement: I would just like a new mattress

Business

Response:

Good Morning Ms. [redacted],

Thank you for choosing Bob's Discount Furniture. I have researched your account and apologize that the bedding you selected has failed to meet your comfort and quality expectations.

Bedding and all items sold in the pit are sold as is and can not be returned or exchanged. Our pit policy is provided on the bottom of your sales invoice as well posted on the walls of the pit.

Your business is appreciated however, we are unable to allow the exchange of your mattress.

Review: I was delivered a new bedroom set about 2 weeks ago. When I recieved it the chest was damaged and my bed was damaged. The chest had water damage. The bed slats broke twice within the first week. I called to let the store know, they stated that someone will come out this Friday to look at the damage. Last night as I was sleeping another slat broke. I can not sleep on my bed because of the damage. I called the location today and they stated that it was not covered under the warranty. I asked if I could just return the whole bedroom set because I do not like the quality of what I am paying for. They would not let me return it or speak with someone so I could handle this matter. I am very dissatisfied. The manager I spoke with stated that I could return the set but I would still have to pay for it in whole. I am not happu with there customer service or how they handled the situation. I want my bedroom set returned and I do not want to ever do business with them again. I do not want any money back I just want to end the contract. They have signs posted in the store that state I have 30 days to return the set but they said that does not pertain to me?

Product_Or_Service: Twilight Bedroom Group

Desired Settlement: I want my bedroom set returned and I want my contract ended.

Business

Response:

Business Response /* (1000, 5, 2013/03/26) */

Good Morning Mr. [redacted],

Thank you for choosing Bob's Discount Furniture. I apologize the bed has failed to provide the support and/or quality expected.

Your satisfaction is our goal. I am pleased to learn that customer service agreed to honor your request for a refund of the bed, although we would have preferred the opportunity to assist you in choosing a different style bed.

Your business is greatly appreciated and we apologize for the inconvenience we have caused.

Review: I have had the furniture for five weeks and the loveseat springs have broken thru. Company refuses to refund.

Seat springs have broken thru, I was sold a warranty that said stains were covered and when I called I was told over the phone they were not. Customer service is playing games with scheduling service techs. I was told I would recieve a call prior to arrival. Took the day off from work and all I got was a message on my cell phone that they were at my door and I wasnt home. Called customer service back and the girl assured me that they would call me and give me an idea when they would be back. got a call two hours later saying thay were at my door and no one was home. Called customer service again and was told by a different person that they do not call ahead on a re-schedule and that I should have waited at home. The furniture is definitly defective and the service is horrible.Desired Settlement: I would like a complete refund and the furniture removed from my house.

Business

Response:

Business Response /* (1000, 5, 2013/03/29) */

Good Morning Mr. [redacted],

Thank you for choosing Bob's Discount Furniture. I apologize you are experiencing issues with the furniture, shortly after delivery.

In order for us to explore the option of a refund, we will need to reschedule the service appointment or you may submit pictures of the described damage as well a picture of the overall condition of the sofa. If the damage is found to be the direct result of a defect, we will allow a return of the defective item. If there is a combination of a defect and customer caused damage, we will deduct a portion of any credit you may be offered.

In regard to your previous service appointment, because you were the first stop of the day we do not offer call ahead service however, you should have received an automated call 1-2 prior to the service appointment to confirm the estimated 2 hour time frame; I apologize if you did not receive this call. When we reroute an appointment for later in the day, it may be difficult to offer an estimated time frame.

Pictures can be submitted to, [redacted].com or you may contact customer care at X-XXX-XXX-XXXX to reschedule the service appointment.

Consumer Response /* (3000, 7, 2013/04/02) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

the only settlement I will accept is that the company removes the defective furniture from my house and refunds my credit card. After 5 weeks the furniture is falling apart. I can not afford to take another day off from work. I also want a refund for the "Goof Proof" warranty I was sold. If the company would like to replace the sofa and love seat with better quality furniture I would consider it. They can inspect the defective furniture when they deliver the new stuff. I can not take another day off from work

Business Response /* (4000, 9, 2013/04/08) */

The merchandise is scheduled to be picked up for a refund on, 4/11/13. A refund in the amount of $1085.15 will be credited to your MasterCard however, you will need to provide your credit card information to the store to complete the refund process.

Consumer Response /* (4200, 11, 2013/04/09) */

(The consumer indicated he/she DID NOT accept the response from the business.)

THE FURNITURE IS SCHEDULED TO BE PICKED UP AND I HAVE SUPPLIED THE COMPANY WITH MY CREDIT CARD INFO. I WILL BE SATISFIED ONLY AFTER THE FURNITURE IS PICKED UP AND MY CREDIT CARD CREDITED IN THE AMOUNT OF $1085.15

Review: RECEIVED INITIAL DELIVERY ON 02/15 OF DAMAGED ITEMS. PROMISED REPLACEMENTS NEXT DAY. NO DELIIVERY, NO PHONE CALL. I HAVE TO CALL THE CARE CENTER AT END OF BUSINESS TO FIND OUT THAT I AM NOT SCHYEDULED FOR ANOTHER 2 DAYS. NO ACCEPTABLE BECUASE I HAVE BED PARTS AND PIECES ON THE FLOOR IN A BEDROOM OF 7 AND 8 YR OLD BOYS. ESCALATED CALL AND WAS PROMISED DELIVERY ON 01/17, FIRT STOP. IT IS NOW 10:00 AM AND NO DELIVERY. SO AGAIN I HAVE TO CALL TO CHECK THE STATUS. NO DELIVERY AGAIN TODAY, SCHEDULED FOR THE 18!! MY NBOY ARE SLEEPING WITH THEIR OLDER SISTER ON A TWIN SIZE DAY BED BECAUSE THEY HAVE NOWHERE TO SLEEP!!! FOR THREE DAYS NOW!!!Desired Settlement: I NEED THE DAMAGED ITEM DELIVERED ASAP. I WILL ALSO BE EXPECTING COMPENSATION FOIR THE COMPLETE LACK OF CONSIDERATION OR INFORMATION

Business

Response:

Good Afternoon Revdex.com-

I received [redacted] information through another

outlet, we have already been in contact, she has had her delivery and we have

offered compensation, which she has accepted.

Kind Regards,

Tracy S[redacted]

Bobs Discount Furniture

Corporate Customer Care Liaison

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not fully satisfactory to me but has been accepted for reasons beyond my control.

Sincerely,

Cecillia D[redacted]

Review: I purchased a sofa (Sectional) in December 2012 along with goof proof insurance. On the morning of June 12th 2015 I sat down on the sofa and I heard a cracking sound. When I got up I noticed the sofa was leaning inward. I called them immediately to file a claim. They had someone come out and check the sofas a week later. He determined the frame of the couch was broken and told me they would contact me to give me store credit or new sofas because they were not fixable. Later that day I called to see how long until I got the decision of store credit or new sofas and was told they don't cover frame breakage. It states clearly on their website and on their contract that they cover frame breakage. I was highly upset and asked to speak to a supervisor. I spoke to many different employees and supervisors and was given several different reasons why the sofas were not covered. One being that its been more than a year since the date of purchase. It sates on their website that 1 year warranty is automatic and if you purchase goof proof you would be covered an additional 5 years. Which I did purchase goof proof and that's why I don't understand why i'm not under coverage. Another reason I was given was they switched insurance companies and I was not falling under the time frame where I would be covered (which is not my problem they switched companies). Another reason I was given was that since I sat down on the couch its not considered an accident. He explained that had I said I fell into the couch then it would be considered an accident. To me that sounds absurd that they don't consider sitting on a couch and it breaking an accident. I did not expect the couch to break when I sat down so it really truly broke on accident in my opinion. I personally went to speak to a Manager at the store of purchase and he was not helpful at all and had an employee deal with me instead of being hands on.

He smiled and laughed the entire time because at that point I was irate at the his level of professionalism and the overall lack of quality customer service this experience has been . I feel they are just giving me the run around so that I can give up. But I refuse to let them keep my hard earned money. Their insurance is quite frankly a scam. I have since spoken to several people who had the same experience where nothing is really ever covered. I am upset that I payed an extra $300 for insurance that is bogus and a fraud to customers. It is unfortunate that it has come to this. I purchased this insurance to cover myself from potential accidental damage because that was what I was told I was being sold and now they are taking back their word. I'm an extremely disappointed customer with Bob's furniture.Desired Settlement: I would really appreciate what I was originally told I would get either store credit or a new sofa.

Business

Response:

Good Afternoon Revdex.com,

After a complete review of [redacted] account I felt it

necessary to contact our customer and establish a direct channel for

communications. I spoke with [redacted] this afternoon (7.8.2015) and I am

currently in the process of reviewing this concern in more detail to see how we

can assist our customer on a direct basis.

At this time [redacted] has agreed to email me photos of her

furniture, after a review of these photos I am prepared to personally follow up

with [redacted] to explain what type of one time courtesy offer we are able to

provide.

Kindest Regards,

Bobs Discount Furniture

Customer Care Corporate Liaison

Review: Original compliant #[redacted] 11/28/15 – purchased 8 items totaling $3,337.02 Standard Order #[redacted] Of this amount, $229.99 was delivery costs. Our first visit to the store was approximately 2 weeks prior, with sales person [redacted], who mentioned that “90% of the items are on site” and both [redacted] who completed the order on 11/28, told us Bobs has “guaranteed delivery dates”. Only after running my credit to approve for the Bobs financing, were we told the items were on back order. However, the “guaranteed dates” as promised by the store representatives, were 12/15/15 for 6 items, 12/19/2015 for a “Shimmer Rug” and “Middle of January” for a Montibello Pearl Kitchen Island. The purchase order has the dates clearly marked under the “Delivery Date” column. 11/28/15 – responding to my question regarding guaranteed delivery date, sales rep Alicia Thompson told my wife and I that the last item did not have a date populated, because the system only populates the date once the delivery is confirmed and scheduled, but the estimated middle of January is guaranteed. Alicia also said she would check every day as she does for all her customers and call us daily. That was the last time my wife and I would hear from Alicia. 12/15/15 – Delivery for the 6 items arrived as promised on the bill of sale order. However, one of the dining set chairs was the wrong item, the table top of the dining room table arrived damaged, and the recliner backs appeared to be in loose or unstable condition. 12/19/15 – no delivery of the Shimmer Rug, as promised on the bill of sale order. 12/30/15 – Inspector arrived and confirmed damage of the table top of the dining room table, and tightened the back of one of the recliners. The inspector then phoned in the service order for the dining room table and I was told at that time Bob’s would contact me to arrange a date for a new table. No one contacted me about the dining room table. Still, no one had contacted me about where my 12/19/15 delivery of the Shimmer rug was. 1/3/16 – [redacted] of the [redacted]tore left a voicemail message at 2:05 pm on my cell and her exact words were “we can go ahead and schedule delivery of the merchandise you’ve been waiting for, first available was Tues 1/26.” 1/3/16 – Call back to the [redacted]tore, and was told the earliest date for the Shimmer Rug, which was promised 12/19/15, was 1/26/15; was then told that the other item, the Montibello Pearl Kitchen Island, which was promised middle of January (and would also be available on 1/26/16 per [redacted] on my voicemail), was now unavailable until the “Middle of March” 2016; in one mere hour the delivery date was changed by 2 months, pushing back the delivery date to 4 months past date of purchase and, most disturbingly, nowhere near the “guaranteed delivery date”. My purchase was only decided by this (perceived) good-faith bargaining tactic, which became a lie, and then a fraudulent business practice. 1/3/16 – Called the customer care ###-###-#### phone number and formally requested either: (a) Kitchen Island delivered on 1/26; (b) Kitchen Island delivered NO LATER THAN Mid-March but if so, then we receive the item for free due to broken “guarantee delivery date” promise, or (c) All items in the home are returned immediately to Bob’s at Bob’s delivery and expense, remaining 2 items are cancelled, and $0 is billed to me for any and all services/fees/delivery etc. etc. 1/4/16 – Got tired of waiting for a call back, filing a formal complaint to Revdex.com This is downright fraud- we committed to spending $3300 and change because of the direct promises of the Bobs sales staff. What’s worse is that 4/6 times I have called the [redacted] the people handling the call were completely indifferent to my displeasure- as if they could care less now that they got the bulk of my money commitment. Left with no recourse, I appeal to the Revdex.com, the one organization that protects consumers, to remedy my situation according to my request above, and repeated here below: Either: (a) Kitchen Island delivered on 1/26 (b) Kitchen Island delivered NO LATER THAN Mid-March but if so, then we receive the item for free due to broken “guarantee delivery date” promise (c) All items in the home are returned immediately to Bob’s at Bob’s delivery and expense, remaining 2 items are cancelled, and $0 is billed to me for any and all services/fees/delivery etc. etc. Thank you.

MESSAGE FROM BUSINESS:

Good Morning Revdex.com,

Please pass on our sincerest apologies to our customer, we absolutely acknowledge our customer’s frustrations with us and take responsibility for the lack of care they feel their concerns have been addressed with.

We have interacted directly with this customer since their Revdex.com posting, the current account information I can locate reflects the following:

The incorrectly delivered dining room item concern was resolved on 12.22.2015.

The paperwork to have the damaged table top replaced was arranged on the same date of the service call (12.30.2015) however it remains unscheduled for delivery and on a ‘waiting on customer’ status.

As availability for delivery dates are based on sales happening in this customer’s area in real time today we ask that the customer contact us directly to receive the available dates of delivery we have for this table to. We are currently unable to accommodate delivering it on the same day the rug is currently scheduled for.

The rug is scheduled for delivery on 1.26.2016.

During our conversation with the customer on 1.7.2016 our records indicate that the customer advised us that they would continue to put reviews up about our organization unless we agreed to one of their requests. In response to these requests we advised the customer that regretfully as a retail chain, and not a manufacturer, we have little control over the availability of some product. As this is a shipment our inventory system clearly expected in sooner there is always the chance that the overseas shipping container will make it to our Distribution Center sooner than the anticipated date we have right now.

We did offer the customer an immediate compensation accommodation ($229.99 refund of delivery fee paid), which the customer accepted with the understanding that they would wait for the kitchen island to come in for delivery. We did also offer to work above the policies stated on our sales invoice and remove the dining room furniture for a refund should the customer be unable to wait for the island to become available; however the customer’s account reflects that they happily chose the accommodation compensation offer from us on 1.07.2016 and this refund has been processed to the financing account used for this purchase.

Please know the customer is still able to cancel the kitchen island at anytime and receive a refund (as stated on their sales invoice) and we have proactively worked above and beyond in an effort to make any communication failures and/or product concerns right by this individual customer.

At this time the exchange for the table top remains opened and unscheduled and we look forward to speaking with the customer directly to get this delivery scheduled. We apologize again for any unintended inconvenience the wait time on the kitchen island continues to cause our customer and pledge to them that we remain just as disappointed as they are that we have not been able to fulfil their entire order.

1/8/16 – refund processed of ($229.99)

On or about 1/11/16 - Called main office, was told by a nice representative not to worry, it was just a correction on their end and that the bill would be adjusted to show the credit.

1/24/16 – Charged BACK TO my account $229.99

2/8/16 - Final billing reflects the original purchase amount with the discount given, and then stolen back by the business with no notification.Desired Settlement: Please carefully read the text- I filed a complaint, the business responded with their apology and offer for resolution, I accepted, they credited back the $229.99, almost as soon as I took the compliant down they charged my account back. How is this not theft? How is this allowed to happen? As soon as they got the furniture in my home, which prevented me from cancelling the order, they charged me back the promised refund. I want the entire amount of my order refunded completely for this flagrant dishonest attempt to lie, cheat and steal from me.

Business

Response:

Good Morning Revdex.com,

Our records

show no indication of any “debit” made by us to this customer’s financing

account. Can you please ask the customer to submit the documentation they have

referenced to the Revdex.com showing that our company debited their financing account

after the credit we sent back on 1.07.2016?

At this time I

have located the commentary from our agent that the customer also referenced in

their posting and it leads me to believe that the customer is experiencing confusion

based on how Wells Fargo sets up their billing statement. Please see below as

the agent illustrates communicating that the original charge is probably still

listed along with the credit we sent back:

1-29-16 944a - spw cust [redacted] states he is looking at his

statement online for WF and there is a charge for the del fee after the credit

was submitted. asked cust to look at the rest of the charges to see if there

was another del fee charged. he does not see another one. advised this may be

to offset the credit to show that this was charged to him and the credit to

offset that del fee. cust will wait till everything is delivered to confirm

that all amounts are correct. [redacted]

Above Comments Added By [redacted] On 01/29/2016 at 09:46

We are happy to research this further once we are provided evidence

from the customer, as of now we show only the credit we sent back and dispute

that we made any additional debit to this person’s [redacted]

Consumer

Response:

OK I feel really really stupid and sincerely apologize as apparently I cannot do math - Bob's is correct and they did not "steal" anything from me.

Review: This complaint stems from a complete lack quality control, communication from customer service to the warehouse and untrained staff at the [redacted]... I had purchased furniture originally from Bobs almost 4-5 years ago... Furniture repair crews have come countless times to try to fix six to eight month old furniture that wears like its ten years old. I have reselected sets three times, each time spending more money to try and get better quality.... each time furniture broke and replacement parts were wrong or took almost a year to recieve, then leading to another reselection. Now I spend almost $3,000 on May 30,2013 on a high end set. One manual reclining chair was missing a bolt that a repairman found and repaired after my mother almost went backwards over the recliner almost causing injury. Another part of the sectional was delivered damaged (LAF Chair) and was just replaced today. As of today, I am still missing a power bob chair that I have lost three days of work waiting for and still the item has not yet made a delivery truck. I call customer service and was put on hold for over 25 minutes till I had to hang up because she could not tell me where my chair was. Countless calls to customer service and I still do not have a complete set in my house. I was charged 199$ usage fee for my last reselection in May, but now I have waited over 8 months for my set to be fixed, replaced , and completed and I am at witts end. I have been a very patient customer and whoever looks at this from Corporate please review my account and see how patient a customer I have been. I am only here becuse this is my last resort and I have no other means besides an all out small claims court process to resolve this matter.Desired Settlement: For all of this trouble and years of aggravation, I am seeking my chair to be delivered or I need to reselect another complete set... I should be refunded a usage fee since I am now waiting over 8 months for a complete set and was delivered a set with two damaged pieces that needed repair and replacement and one missing piece is still nowhere to be found by customer service. If corporate refuses to work with me on this I dont know how I could ever recommened Bobs Furniture to anyone ever again.

Business

Response:

Good

Afternoon Revdex.com,

I

have reached out to this customer on the phone number he provided in this

complaint and left my direct contact information. I am currently awaiting a

call back from him so I can rectify his concerns and earn his trust back in our

business.

Thank

You,

Bobs

Discount Furniture

Customer

Care Corporate Liaison