Bobs Shoe Repair Shop

At the time of service [redacted] was given a recommendation sheet of what needs to be done to her car based on the years and mileage and also a findings sheet of what the technicians have foundAlthough her research is accurate about a recall on a particular fuel pump, Her vin number comes up as a mismatch and was produced in a different factory that the recall fell underThe fuel pump is not covered under her warranty and should have in fact been a customer pay itemI will be more than happy to relook at her car again and personally offer her a great deal on taking care of some of the other items as well as a partial credit for her inconvenience and hardshipsSincerely,Joe C [redacted] ***

Dear Sirs / Madam, In reference to Complaint # regarding the return of the Lexus RX Lease to Lexus Financial, the attached screen shot verifies the return of the vehicle The Return of the vehicle is within the allowed period of the Lease Termination and therefore there are no additional charges dueAs for the miscommunication (and lack thereof) there has been a change in Personnel that delayed the reponse Best Regards, [redacted] [redacted] [redacted]

Hi,the day I was made aware that the customer did not want the products initially agreed upon, the customer was walked straight into the business office (where the contracts are signed) and the customer (at least times) was told, and completely understood, that they could cancel each and every product on the spot The customer was re-explained the value of the products and chose to keep them A concession on the price of the warranty was given to assist in lowering the payment for the customer the customer was asked if she was satisfied with the final contract and the customer stated "yes" I know the customer would not sign another contract with the products if the customer did not want them or see the value in them At that time, the customer re-signed the contract with the lower payment and left the office happy

Not sure why this is still open. [redacted] is completely satisfied with the results which include a full refund.Thank you,Steve T [redacted]

Our Finance director had previously cancelled all unwanted warranties for [redacted] We are unable to remove the Remote Start or Window Etch as they have already been installed in the vehicle These items are not refundable

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I did not request these services from dealership, I purchased a Honda care package and an extended warrenty, Jerry M [redacted] which was the sale man I worked with told me these items came along with the extended warrenty or Honda care package both in total came out to $and I paid a total of $the other $was the total for whathe I was told came with my Honda care and warrenty package, so I don't understand why I had to pay an extra $for installed equipment I did not ask to purchase In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made... by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The remote start and other items their saying they can't remove were incentives I was later charged for. And want a refund. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Client has received all DMV related items

I am disappointed with this this customer I have been communicating with this customer right up to before this complaint I left a message for him to call me and he did not reply not only did I call, I had my service manager Mike G*** call him and he left a message with his CELL
NUMBER so he can reach him easily attached is my internal phone record of me attempting to connect with him my service manager is sending me his cell phone record as well.this should be removed asap

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me and the matter is mostly resolvedI am grateful to have received 91% of what I wanted because it is better than receiving nothing at all. Honda of Manhattan stated "Honda of Manhattan has reached an agreement" with me, but that is not trueThey simply stated "the check is being processedYou will have it by the end of the week." without stating the amountI have been trying to obtain a full refund ($651.07) but only received $(base price of the item)I am only clearing this complaint because I received what they promised to give me back in June Sadly they kept the sales tax ($53.07)I was hoping they would do the right thing and return the sales tax as well, especially taking months to resolve my issue.FYI - I received money orders for a total price of $The reason for the money order was because even though Honda of Manhattan stated they sent the check, they had no record of the tracking number and I never received the checkSo MrJoe C*** at Honda of Manhattan called and stated he is personally mailing me money orders with tracking number, and he did. Thank you Revdex.com for your assistance in resolving my issue
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the problem is that there charge me warranties that my car don't needmy car cost $30,plus tax and they charge me $40,plus the finance charges I told then in different opportunity that I don't want to pay for those warranties that my car dosen't need because my car was brand new but they still charge me $they put down as if I gave $as a down payment but they placed so many charges that my car came more than $40,beside that they can't not charge me for those month the I been driving that car because until 09/**/the car wasn't register in DMV under my name(i have proof)they also gave me different contract with different among of money 1) my car cost me 1) $50,2) $49,3) $40,how can I eat and told to then or trust then if they play me in different time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The main reason why I do not want the products is because they bring the price of the car up I told them that I do not want the productsThe car already has an excellent warranty, I told them that I do not need anymore They told me that they will remove all the extra products, but they never didWhat I could see is that their greed is not letting them act the correct way as to remove those extra products that I do not needThe financial manager told me that numbers are just numbers and that he hat to play with them but his will fix it, At the moment I thought that he was helping me, but according to the credit manager Rashid that told me that if he does not add this extra products, the bank was going to asked me for 18% interest, because the car did not cost that much but he will fix that assum the bank aprovee methe finance manager Rashid Basir also told me the interest rate is going to be 7%, that I realized that I was lie because interes rates the I'm reciving now is 7.9% beside that he promise lower my monthly payment lower than $because of the amoug of money the I give as a down payment I want those extra charges removed from the cost of my car, the monthly installments and interes rate lower like they told me because tha was the reason why I gave such a big down payment so that the monthly installments would be low, I want they to pay for my VMD ticket
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please see attached invoice that bears *** *** signature...It shows an itemized breakdown of all accessories purchased

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThey provided refund as I have requestedThank you for your help in this matter!
Sincerely,
*** ***

Hi,After careful inspection, the contract signed by the customer shows the $given by the customer was used and is showing as cash down on the contract. The finance contract was not accepted by the bank until 9/*/and the customer has been driving the vehicle for month
without making a payment for that month and is not required to make that payment. In regard to the MSRP of the vehicle, that figure cannot be changed for any vehicle and is set by the Manufacturer.If the customer would like to review the contract again, we would love to do so with her

tHE CUSTOMER WAS GIVEN A FULL REFUND (INC BROKER FEE) ON 10/**/2016 BY THE INSURANCE AGENCY (WHICH IS AN OUTSIDE CONTRACTOR) WE HAVE INSTITUTED A REVISION TO OUR PROCESS TO INSURE THIS SITUATION IS NOT REPEATED Regards,Steve

Honda of Manhattan has reached an agreement with [redacted]. We have been in touch with [redacted] and will reimburse him $598 for the window etching.  We will meet the client next week to give him the refund check.

Our Finance director had previously cancelled all unwanted warranties for [redacted].  We are unable to remove the Remote Start or Window Etch as they have already been installed in the vehicle.  These items are not refundable.

Revdex.com:At this time, I have not been contacted by Honda Manhattan regarding complaint ID [redacted].Sincerely,[redacted]