Bodybuilding.com

[redacted]Thank you for choosing Bodybuilding.com and I apologize about the confusion when placing your order. On our product page we have stated you will receive 30 servings total with the serving size being two capsules consumed equaling 1,000 mg. In the container you will find 60 capsules with...

one capsule equaling 500 mg. The product suggests one serving size (two capsules) will equal the 1,000 mg you are looking for.The majority of the L-Carnitine products carried on our site offer 500mg capsules and in order to reach the 1,000 mg dosage, a second capsule will need to be consumed. If you are looking for a higher dosage there is a product called Kaged Muscle: L-Carnitine with 120 capsules, which offers 750 mg in one capsule. Again, I apologize for any confusion with the ingredient label and hope this information was helpful. [redacted]

[redacted] Thank you for choosing Bodybuilding.com and I apologize we did not have enough product to fulfill your order. At this time your order has been refunded in the amount requested of, $36.97. Please let us know if there is anything else we can assist you with in the...

future. Bodybuilding.com

Hello,
Thank you for choosing Bodybuilding.com and I apologize for the issue you are experiencing with your order. I would like to do everything possible to get this taken care of for you. You mentioned your customs office notified you the package has been confiscated due to improper...

documentation. I was not able to access an attachment with this information in your original inquiry with the Revdex.com.
If you could please reattach the notice indicating this from your customs office, this would allow us to investigate the issue. Again, I apologize for the inconvenience while shopping with us and will work quickly to have this situation taken care of for you. I look forward to your reply.
Thank you,
Porter M[redacted]
Bodybuilding.com

[redacted] Thank you for choosing Bodybuilding.com and I apologize for your most recent experience with us. We value every customer and acknowledge you have been a previous customer with us in the past and would like to make this situation right for you. At this time, I have refunded your...

VISA card used to originally place the order in the amount of $58.52 which you should see posted back to your account within the next 2-5 business days.  Additionally, I notice you also used in-store credit as a partial payment on the order which I have also reissued back to your account, in the amount of $25.73. This amount will be made available to you immediately upon logging into your account. Your original disputed amount was stated for the purchase price of $102.89. This included the original price of two items that we received confirmation to have cancelled, which deducted $18.64 from your total purchase price. With the credits returned to you and decreasing this amount the new original total comes to $84.25. If you do not see these amounts credited to you within 2-5 business days please let me know. Again, I would like to apologize for the delivery delays with your order in transit and hope you find this resolution satisfactory. At Bodybuilding.com we appreciate your business and thank you for being part of the Bodybuilding.com community.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please ship out the one bottle.Sincerely, [redacted]

[redacted] Thank you for choosing Bodybuilding.com and I apologize for the inconvenience while recently shopping with us. This is definitely not the service we like to associate with our business and not a standard you should come to expect. At this time, I have reshipped a new order to you...

[redacted], which will default to [redacted] as the courier coming from our Wisconsin facility. Your order will ship today and should reach you within 2-3 business days. You will receive tracking information within 24 hours. Also, in order for us to fulfill your order using [redacted] we have added a larger container of the Phase 8 (4.4lbs), due to the originally purchased 2.2lbs being out of stock. Again, I would like to apologize for the inconvenience with your delivery and hope you find this resolution satisfactory.[redacted] [redacted]

Complaint: [redacted]The original notice was submitted to a clearing agent and is not available anymore. Copies of the notice from customs was sent to your customer support team numerous times and no action was taken against it. I would  suggest you to pull up my complaints for the information.Sincerely,[redacted]

Hello, 
 
The in-store credit has been applied in the amount requested.

[redacted] Thank you for choosing Bodybulding.com and I would like to apologize for your most recent shopping experience with us. This is not the type of service we want for our customers and I would be glad to provide a resolution for you. On 5/14, you spoke with a customer service...

representative, who refunded the card we have on file for you with the disputed amount of $22.94. Please allow 2-5 business days for this amount to reflect back to your account. If you do not see this posted back to you within this time frame please let me know and I would be more than happy to assist you further. Again, I apologize for the inconvenience with your purchase and hope you find this resolution satisfactory.

I have reviewed the response made by the business in reference to [redacted], and find that this resolution is satisfactory to me and please deliver this message to them "please if I order any shipment please let me know all the details because I've asked your good company to gave me full details for this shipment and I could pay extra fees because its second time I haven't receive my order and your good customer services replied to me with acceptance and I've screen shot of this conversation, anyway thank you for your response" 
[redacted]
[redacted]

[redacted] Thank you for getting back to us with the address on your shipment. I have double checked our system and it does match the address your order was delivered to. I apologize you did not receive this and I have processed a refund to your [redacted] account for the total order amount of $130.64 as requested. Again, thank you for your patience as we investigated the claim and apologize for the frustrating experience. In order to make this up to you we would still like to make sure you get your supplements and stay on track with your fitness goals. If you are still interested in receiving your items we will have this sent out to you with the address you have recently confirmed free of charge to you. We look forward to your reply and hope we can rebuild your trust when shopping with us.