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Revdex.com E Missouri AvePhoenix, AZ 85014- January 28, Complaint # [redacted] Mrs [redacted] We apologize for the inconvenience you have enduredAs stated in the letter you received from us in regards to your subscription on “Mother Earth News” (attached), we are not able to fulfill your order of Mother Earth News MagazineAs stated in the letter you may request a refund OR have a substitute subscription to “American Survival Guide” We will be refunding your money of $Please all 10-days for a check to arrive from “Refund Services” in the amount of $with the memo of “Mother Earth News”Incidentally, there was a typo on the letter of the respond by date of 1/22/2015, for that we sincerely apologizeBecause of the typo we are happy to process any customers request at any date they may contact usIf you have any other questions or concerns we can be reached directly at [email protected], PPC Customer Service

Revdex.com of Central, Northern and Western ArizonaN12th StreetPhoenix, AZ 85014-4585December 11, 2015Re: Revdex.com Arizona complaint # [redacted] Dear Ms***Thank you for your inquiry We always welcome hearing from existing and prospective customers.Make no mistake, we take your concerns very seriously And, hope this letter helps address them in an informative way Please be assured that it is not our intent to take advantage of anyone with our direct mail marketing campaignsThe offer you have received from us is, as stated, an offer to renew your subscription to Woman's World MagazineWe apologize for any confusion our offer has created.Let me explain We contract directly with publishers or their authorized agents to sell hundreds of different subscriptions every year We sell and fulfill thousands of subscription orders And, have over a decade of experience in the industryIn an effort to be clear about our representations as an independent agency, and our affiliation with the magazines we sell, we have purposefully included language on our mail-piece that was written to be as direct and clear as possible For your convenience, that language and all of the disclosures in the terms and conditions of our offer are enclosed for your review We encourage you to review that language, and to comment if you have ideas for making that disclosure more effectiveWe apologize for the inconvenience and will refund your moneyPlease allow 10- business days for a refund check of $to arrive from “Refund Services”We will also fulfill your order of one year of Woman’s World Magazine at no cost to you.Again, we apologize for any confusionYour contact information has been removed from our mailing list, and you will not receive offers from this agency in the futurePlease be aware that you may receive other offers directly from the publisher, or other agencies on behalf of Woman's World in the futureYou may disregard those offers, or will be required to contact them directly in order to be removed from their mailing listSincerely, [redacted] ***Sample enclosed (1)

Dear Revdex.com and [redacted] ***, We regret that Ms [redacted] has had a less than satisfactory experience with our company At PPC we strive to provide every customer with exceptional customer service It is unfortunate that whomever Ms [redacted] spoke with at the companies she talked to was ill informed as to our authorization to offer subscriptions to their magazinesPPC is in fact authorized to have offered Ms [redacted] subscriptions to Discover, Time and National Geographic MagazinesAs compensation for the inconvenience we have caused her we will be processing a year subscription to Discover Magazine at no charge to Ms*** To avoid similar situations in the future we will update our database and Ms [redacted] will not receive any future offers from us We hope that this is an agreeable resolution to the complaint Regards, PPC Customer Service

Ms [redacted] We apologize for the inconvenience you have enduredWe mailed $on check # [redacted] on 01/11/to: [redacted] *** We will place a stop payment on the check # [redacted] and reissue you a check TODAY to be mailed outIf there is a problem with the address, please do let us know Regards, Sam M [redacted] PPC Customer Service Manager

My mother did receive a partial refund last weekIt was not anywhere near what she has paid over the last few yearsI would like her money refunded in fullShe is still owed hundreds in a refundWhile I appreciate the effort to refund my mother her money, I would really like to see her receive her full refund

Conciliation & Engagement Specialist Your Revdex.com Customer Information: [redacted] May 30, Re: Subscription for [redacted] Dear Ms [redacted] Thank you for your inquiry We always welcome hearing from our customersMake no mistake, we take your concerns very seriously And, hope this letter helps address them in an informative way Please be assured that it is not our intent to take advantage of anyone with our direct mail marketing campaigns Let me explain We contract directly with publishers or their authorized agents to sell hundreds of different subscriptions every year We sell and fulfill thousands of subscription orders And, have over a decade of experience in the industry In an effort to be clear about our representations as an independent agency, and our affiliation with the magazines we sell, we have purposefully included language on our mail-piece that was written by our legal counsel to be as direct and clear as possibleWe encourage you to review that language, and to comment if you have ideas for making that disclosure more effective Again, we apologize for any confusionAfter the phone call we received on April 28, we refunded to your mother ALL payments she has ever made to usThose refund checks have been processed and clearedYour mothers contact information has been removed from our mailing list, and you will not receive offers from this agency in the futurePlease be aware that you may receive other offers directly from the publisher, or other agencies on behalf of magazines in the future You may disregard those offers, or will be required to contact them directly in order to be removed from their mailing listSincerely,PPC Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I dont know how you can say the issue has been resolved I still have not gotten a refund or a magazine!

Revdex.com N12th Street Phoenix, AZ 85014-January 11, Re: Revdex.com Arizona Complaint ID : [redacted] Dear Ms [redacted] Thank you for your inquiry We always welcome hearing from existing and prospective customersMake no mistake, we take your concerns very seriously And, hope this letter helps address them in an informative way We are sorry for the dissatisfaction in our customer serviceWe had spoke to you on two occasions over email: 11/6/you contacted our company stating you had not received your subscription to Woman’s WorldWe apologized for the inconvenience advising you to allow the 6-weeks of processing12/17/you contacted us again stating you still had not received your subscriptionWe apologized again for the inconvenience, knowing some of the offers take more time to process we offered you an additional year at no cost to you for your inconveniencesBefore this complaint, we had not been aware that you STILL had not received your first order and for that we apologizeWe appreciate the feedback from our clients so that we may correct our flaws and streamline our processesThe only way we progress is through feedback from our clientsIn an attempt to rectify the situation and satisfy you we will refund your paymentPlease allow 10-days for a check to arrive from "Refund Serivces" in the amount of $We will also leave the orders as is for the year paid and year free of Woman’s World MagazineThank you for bringing this error to our attentionAgain, we apologize for any inconvenienceSincerely, Sam M [redacted] PPC Customer Service

Revdex.com N12th StreetPhoenix, AZ 85014-4585December 3, 2015Re: Revdex.com Arizona Complaint ID : *** *** *** ***
*** ** ***Dear Ms***Thank
you for your inquiry. We always welcome
hearing from existing and prospective customers.Make
no mistake, we take
your concerns very seriously. And, hope this letter helps address them in
an informative way. Please be assured
that it is not our intent to take advantage of anyone with our direct mail
marketing campaignsThe offer you have received from us is, as stated, an
offer to renew your subscription to JET Magazine in errorWe apologize for any
confusion our offer has created.We are aware that a small number of
offers were mailed out for Jet magazine due to a system error and any customers
that have sent in monies for those subscriptions have been refunded.Thank you for bringing this error to our
attentionAgain, we apologize for any confusionYour contact information has been removed from our mailing list, and
you will not receive offers from this agency in the futureIf
you could please let us know your step fathers information so we may also remove his information from future mailings.Sincerely,*** *** ***
*** * *** ** ***
*** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11164777, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Gay S***

Revdex.com E Missouri Ave Phoenix, AZ 85014- February 29, Re: Revdex.com Arizona Complaint ID : Gay M *** *** *** ***
*** ** *** Dear MsS***, We take your concerns very seriously. And, hope this letter helps address
them in an informative way. We are sorry for the dissatisfaction in our customer service As stated on our terms and conditions (attached) we are not the publisher of this magazineWe are an independent agency and as such we require 6-weeks processing timeIn our last correspondence over email we submitted our terms and conditionsBecause we are not the publisher we can not promise you an exact delivery dateAs apology for the inconvenience we had offered you a free year subscription OR a full refund In an attempt to rectify the situation and satisfy your complaint we will refund your payment AND leave your order in as processed for year of Woman’s World magazinePlease allow 14-days for a refund of $to arrive from “Refund Services” We do hope this will satisfy your customer service needs Regards, Sam Mc*** PPC *** *** *** *** * *** ** ***
*** ** ***
***

Dear Revdex.com and [redacted], We regret that Ms. [redacted] has had a less than satisfactory experience with our company.  At PPC we strive to provide every customer with exceptional customer service.  It is unfortunate that whomever Ms. [redacted] spoke with at the companies she talked to was ill...

informed as to our authorization to offer subscriptions to their magazines. PPC is in fact authorized to have offered Ms. [redacted] subscriptions to Discover, Time and National Geographic Magazines. As compensation for the inconvenience we have caused her we will be processing a 1 year subscription to Discover Magazine at no charge to Ms. [redacted].  To avoid similar situations in the future we will update our database and Ms. [redacted] will not receive any future offers from us.  We hope that this is an agreeable resolution to the complaint.  Regards, PPC Customer Service

My mother did receive a partial refund last week. It was not anywhere near what she has paid over the last few years. I would like her money refunded in full. She is still owed hundreds in a refund. While I appreciate the effort to refund my mother her money, I would really like to see her receive her full refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I dont know how you can say the issue has been resolved.  I still have not gotten a refund or a magazine!

Revdex.com 1010 E Missouri Ave. Phoenix,  AZ 85014-4585   January 28, 2016   Complaint # 11109734     [redacted]     Mrs. [redacted] We apologize for the inconvenience you have endured. As stated in the letter you received from...

us in regards to your subscription on “Mother Earth News” (attached), we are not able to fulfill your order of Mother Earth News Magazine. As stated in the letter you may request a refund OR have a substitute subscription to “American Survival Guide” We will be refunding your money of $40. Please all 10-14 days for a check to arrive from “Refund Services” in the amount of $40 with the memo of “Mother Earth News”. Incidentally, there was a typo on the letter of the respond by date of 1/22/2015, for that we sincerely apologize. Because of the typo we are happy to process any customers request at any date they may contact us. If you have any other questions or concerns we can be reached directly at [email protected]. Regards, PPC Customer Service

Revdex.com of Central, Northern and Western
Arizona4428 N. 12th StreetPhoenix, AZ 85014-4585December 11, 2015Re: Revdex.com Arizona complaint # [redacted]
[redacted]
[redacted]
Dear Ms. [redacted]Thank
you for your inquiry.  We always welcome
hearing from existing...

and prospective customers.Make
no mistake, we take your concerns very seriously.  And, hope this letter helps address them in
an informative way.  Please be assured
that it is not our intent to take advantage of anyone with our direct mail
marketing campaigns. The offer you have received from us is, as stated, an
offer to renew your subscription to Woman's World Magazine. We apologize for any
confusion our offer has created.Let
me explain.  We contract directly with
publishers or their authorized agents to sell hundreds of different
subscriptions every year.  We sell and
fulfill thousands of subscription orders.  And, have over a decade of experience in the industry. In
an effort to be clear about our representations as an independent agency, and
our affiliation with the magazines we sell, we have purposefully included
language on our mail-piece that was written to be as direct and clear as
possible.  For your convenience, that
language and all of the disclosures in the terms and conditions of our offer
are enclosed for your review.  We
encourage you to review that language, and to comment if you have ideas for
making that disclosure more effective. We
apologize for the inconvenience and will refund your money. Please allow 10-14
business days for a refund check of $59.60 to arrive from “Refund Services”. We
will also fulfill your order of one year of Woman’s World Magazine at no cost
to you.Again,
we apologize for any confusion. Your
contact information has been removed from our mailing list, and you will not
receive offers from this agency in the future. Please
be aware that you may receive other offers directly from the publisher, or
other agencies on behalf of Woman's World in the future. You may disregard those
offers, or will be required to contact them directly in order to be removed
from their mailing list. Sincerely,[redacted]
[redacted]
[redacted]Sample enclosed (1)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]