Boise Fitness Center

Ms. [redacted]We apologize for the inconvenience you have endured. We mailed $59.60 on check #[redacted] on 01/11/2016 to:[redacted] [redacted] We will place a stop payment on the check #[redacted] and reissue you a check TODAY to be mailed out. If there is a problem with the address, please do let us know.  Regards, Sam M[redacted]PPC Customer Service Manager

Conciliation & Engagement Specialist  Your Revdex.com Customer Information: [redacted]
[redacted] May 30, 2017 Re: Subscription for [redacted] Dear Ms. [redacted] Thank you for your inquiry.  We always welcome hearing from our...

customers. Make no mistake, we take your concerns very seriously.  And, hope this letter helps address them in an informative way.  Please be assured that it is not our intent to take advantage of anyone with our direct mail marketing campaigns.  Let me explain.  We contract directly with publishers or their authorized agents to sell hundreds of different subscriptions every year.  We sell and fulfill thousands of subscription orders.  And, have over a decade of experience in the industry.  In an effort to be clear about our representations as an independent agency, and our affiliation with the magazines we sell, we have purposefully included language on our mail-piece that was written by our legal counsel to be as direct and clear as possible. We encourage you to review that language, and to comment if you have ideas for making that disclosure more effective.  Again, we apologize for any confusion. After the phone call we received on April 28, 2017 we refunded to your mother ALL payments she has ever made to us. Those refund checks have been processed and cleared. Your mothers contact information has been removed from our mailing list, and you will not receive offers from this agency in the future. Please be aware that you may receive other offers directly from the publisher, or other agencies on behalf of magazines in the future.  You may disregard those offers, or will be required to contact them directly in order to be removed from their mailing list. Sincerely,PPC Customer Service

Revdex.com Serving Central, Northern & Western Arizona [redacted]    September 12, 2016 Re: ID [redacted]   Thank you for contacting us in regard to Mr. [redacted]’s complaint, we like to hear of any questions,...

problems or delays that we may address to satisfy every customer. We had received and processed the payments for the subscription for Scott J Caplain and justly remittance of the Time Magazine. The first payment was received on 4/22/2016. Upon payment from Mr. Caplain we remitted his order to Time publishing on 5/13/2016. In our terms and conditions we ask our clients to allow 6-12 weeks for the first issue to arrive. We apologize for the delay in delivery and appreciate the feedback from our customers. As compensation for the inconvenience, we will be immediately issuing a refund of payment of $68.25. The customer should anticipate receiving a refund check within 7-10 business days from the date of this letter. We apologize for the delay in delivery and hope that a refund might satisfy the complaint listed. We hope that this satisfactorily resolves the concerns of the customer and the Revdex.com of Arizona. Sincerely, Samantha M[redacted] PPC Customer Service

Revdex.com   May 31, 2016   Re: #[redacted]     We have received your complaint dated 5/28/2016. We had received and processed the payments for the subscription for Mr. [redacted] on 4/13/2016 and sent...

remittance to [redacted] Magazine on 4/21/2016. As stated in our terms and conditions we ask our clients to allow 6-12 weeks for the first issue to arrive. We apologize for the delay in delivery and appreciate the feedback from our customers. As compensation for the inconvenience, we will be immediately issuing a refund of payment of $68.25. The customer should anticipate receiving a refund check within 7-10 business days from the date of this letter from “Refund Service”. In addition, the customer should expect his subscription to arrive shortly thereafter. We hope that this satisfactorily resolves the concerns of the customer and the Revdex.com.   Sincerely,     Sam M[redacted] PPC Customer Service [redacted] Phoenix, AZ [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com 4428 N. 12th Street Phoenix, AZ 85014-4585 January 11, 2016 Re: Revdex.com Arizona Complaint ID : [redacted]
[redacted]
[redacted] Dear Ms. [redacted] Thank you for your inquiry.  We always welcome hearing from existing and prospective customers. Make no mistake,...

we take your concerns very seriously.  And, hope this letter helps address them in an informative way.  We are sorry for the dissatisfaction in our customer service. We had spoke to you on two occasions over email: 11/6/15 you contacted our company stating you had not received your subscription to Woman’s World. We apologized for the inconvenience advising you to allow the 6-12 weeks of processing. 12/17/15 you contacted us again stating you still had not received your subscription. We apologized again for the inconvenience, knowing some of the offers take more time to process we offered you an additional year at no cost to you for your inconveniences. Before this complaint, we had not been aware that you STILL had not received your first order and for that we apologize. We appreciate the feedback from our clients so that we may correct our flaws and streamline our processes. The only way we progress is through feedback from our clients. In an attempt to rectify the situation and satisfy you we will refund your payment. Please allow 10-14 days for a check to arrive from "Refund Serivces" in the amount of $59.60. We will also leave the orders as is for the 1 year paid and 1 year free of Woman’s World Magazine. Thank you for bringing this error to our attention. Again, we apologize for any inconvenience. Sincerely, Sam M[redacted] PPC Customer Service