How can a business get an A+ Revdex.com rating when all I see are negative reviews? I'd like to add my negative review to the listInterstate damaged or lost several pieces of my antique furnitureTo replace or repair them by cents on the pound was insultingThey also delivered our furniture weeks after we gave them the day required noticeTheir claim for damages process is a joke (why ask the value of an item if you are not going to use it for settlement?) and I seriously doubt they put any effort into looking for my lost itemsThe contractors who delivered my furniture were shocked at the condition it came in, and the boxes looked as if they had been used for seats and step stools
I was initially hesitant using a moving company due to bad experiences in the past so when I got my quote from Jay I went over everything with him multiple times to insure we would have enough space on the truck so we wouldn't be uncharged on pick upI called Jay almost daily to go over it with him prior to the moveHe assured me time and time again we were good,he claimed to quote me 5% over & we would more than likely get money backDay of pick up came and the movers were supposed to come between 12-2, I got a call around 12p to let me know they were still doing a job more than hours away and would be lateThey didn't arrive until 6:30pm! Seeing as how they were going to be so late my husband & I moved everything to the 1st floor and he took apart the furniture to speed things up when they got there since we have small childrenWe paid for break down and to have furniture put together on deliveryWhen the movers arrived we were told we didn't have even half the room
We used Interstate Van Lines to moves us across some statesThey did not take good care of our items and broke all our kitchen dishes and damaged one half of our sleep number bed when it would not hold airThey are rough on the boxes so it you use them you better pack with extra paddingIt is also a very big hassle to file a claim to be reimbursed of the damagesThe manager I worked with before the pick up and delivery was Great and very helpful outside of him it was not a great experience
How can a business get an A+ Revdex.com rating when all I see are negative reviews?
I'd like to add my negative review to the listInterstate damaged or lost several pieces of my antique furnitureTo replace or repair them by cents on the pound was insultingThey also delivered our furniture weeks after we gave them the day required noticeTheir claim for damages process is a joke (why ask the value of an item if you are not going to use it for settlement?) and I seriously doubt they put any effort into looking for my lost itemsThe contractors who delivered my furniture were shocked at the condition it came in, and the boxes looked as if they had been used for seats and step stools
Interstate Van Lines was contracted by the Navy to do our final military moveThey picked up our goods from Charleston, SC on August 3rd with an estimated delivery to Seattle, WA on August The required delivery date on the contract was August It's now August 24th and we still don't have our household goods, and they say it "might" be delivered on August 26thWith their track record so far, I highly doubt that it actually will arrive on the 26th, and we will thus be further inconveniencedWe are able to file an inconvenience claim after our stuff is actually delivered, but not much is actually covered and doesn't help in the meantimeI will update this review IF we ever receive our stuffExtremely dissatisfied with this company and do not recommend them
How can a business get an A+ Revdex.com rating when all I see are negative reviews?
I'd like to add my negative review to the listInterstate damaged or lost several pieces of my antique furnitureTo replace or repair them by cents on the pound was insultingThey also delivered our furniture weeks after we gave them the day required noticeTheir claim for damages process is a joke (why ask the value of an item if you are not going to use it for settlement?) and I seriously doubt they put any effort into looking for my lost itemsThe contractors who delivered my furniture were shocked at the condition it came in, and the boxes looked as if they had been used for seats and step stools
Interstate is billing me for $months after the service was provided I contested the charge when it was originally billed due to non performance of the workers (missing for a portion of the service)I believe the bill was reduced and that I paid it Now the bill is back claiming nonpayment I am having trouble retrieving proof of payment from so long ago This is unprofessional, how can a real company wait months to bill for services rendered I think this is just more incompetence by interstate, as they displayed during the move, breaking many items and not assessing logistics necessary for the move
Interstate Van Lines failed to deliver my household goods shipment until days beyond the required delivery date This was a result of gross incompetence and mismanagement of hauler assets I've noted that a frequent response to this point is that capacity constraints are at fault for such customer delays I would argue that an organizational inability to properly match capabilities against business demands is the root cause of these repeated failures Additionally, several of my interactions yielded evidence of potentially unethical business practices, that were by my perceptions, spread across all levels of the companyBased on patterns that I see in the customer complaints and reviews, there is a trend that shows this company to be completely unconcerned with customer satisfaction in the case of government contracted moves They know that they will be paid regardless, and there is a low likelihood of them being sanctioned because of the exceedingly high demand for these government contracts However, as a result of their failures in my situation, they should be placed in a BLOC suspension status for failing to pick up my HHG shipment from the origin location until well after the required delivery date Moreover, based on evidence
that has been provided to the SDDC that showed my move coordinator had potentially concealed the truth regarding my shipment's second failure to load, Interstate Van Lines should be placed under further suspension restrictions These are the proper actions according to clear verbiage in the Defense Transportation RegulationIn addition, the Director of Customer Care (DCC) was particularly non-customer friendly Upon coming to final terms on an inconvenience settlement quantity, I asked for it to be sent immediately Instead of offering an apology for this debacle and agreeing to immediately send the payment, the DCC simply pointed out that the tender of service specified that they had up to days to provide my payment When posed with the question of if the tender of service also specified it being acceptable to deliver my shipment days late, the DCC had no responseFrankly, the individuals in this company with any type of moral compass should be ashamed of themselves for the severe inconvenience that their patterned failures appear to routinely create for service members and their families Hopefully they start to see a downturn in the quantity of government contracts that they are offered Affecting their bottom line would likely be the only way that this company will modify their business practices, because customer satisfaction certainly doesn't seem to be much of a factor
Approximately on December 5, 2016, the Interstate Moving Company was contracted through the DoD system to deliver and unload my household goodsDuring the process, material handlers dropped boxes and other furniture pieces into my vehicle (*** ** **) which caused damage to the driver's side front and rear doorsWhen the accident happened, the delivery driver immediately contacted his supervisor and made him/her aware of the situationI was told to submit a claim for damagesI submitted a claim on January 19, with pictures and an estimate for repair
I have contacted the company's claims department on several occasion to no remedyOn March 2, 2017, I received an email and memorandum from the company stating that "This item was not part of the household goods shipmentThe matter has been referred to the Hauling Agent for review and handlingNo payment is made under the DPS claim."
I would like to express my displeasure with which the situation has been han
Interstate Van Lines was contracted by the Navy to do our final military moveThey picked up our goods from Charleston, SC on August 3rd with an estimated delivery to Seattle, WA on August The required delivery date on the contract was August It's now August 24th and we still don't have our household goods, and they say it "might" be delivered on August 26thWith their track record so far, I highly doubt that it actually will arrive on the 26th, and we will thus be further inconveniencedWe are able to file an inconvenience claim after our stuff is actually delivered, but not much is actually covered and doesn't help in the meantimeI will update this review IF we ever receive our stuffExtremely dissatisfied with this company and do not recommend them
If you want your stuff broken and destroyed after waiting a month over the delivery date they give you then this is the company to chooseMy stuff was all picked up in Georgia, they managed to make the pickup how I had to have it work as I had moved and left everything in storageThat is where their positive review ends, when it finally arrived after it being a month late, we discovered numerous items that were broken and damagedKeep in mind, they refused to fill out the sheet annotating damages when they were loading and would do it when they took it to load on the truckThey destroyed a futon to the point it is no longer usable as with just a couple of pounds the arm falls off the entire thing, just for an example
Military HHG PCS moveOrigination piMay 26th Destination delivery, June 10thHalf of shipment arrived but did not know until the unloading truck was empty and the employee asked if I was missing anything From that date I made email and phone calls inquiring about a status of remaining items No informative details except the items missing were "overflow" Entire military duty items are part of this shipment, constricting work responsibilities No details on ETA, current location or condition of my items has been relayed during any of my personal phone calls made by myself to this company
In the two months it took Interstate Van Lines to get our shipment from North Carolina to California, there were multiple displays of general incompetence and total disregard for customer satisfaction Listed below are examples of the issues I encountered while having my household goods (HHG) moved by Interstate Van Lines (IVL)
1.) IVL simply forgot my shipment of HHG at the place of origin It was not until I noticed that there was no progress on the online shipment tracker that I called our move coordinator to inquire as to where out HHG were, to which he stated they were halfway across the country in San Antonio, TX The next day, I received a call stating that our goods were actually still at origin in North Carolina and had yet to be assigned a truck and driver to be transported2.) Upon arrival of our HHG, only two-thirds of our goods were actually present Three crates were forgotten at origin, as well as a mattress and box spring that were left at a storage facility in San Diego, CA Only through my own coordination with the storage facility were we able to get the mattress and box spring shipped to our residence in California3.) When our goods were picked up at origin, they were secured in crates that were nailed shut, with the intent that they be opened up once they reached their destination This was not the case, when our first round of HHG arrived in California, the crates had been opened and our goods were hastily packed into a moving truck, resulting in numerous damaged items4.) Customer service in general Our move coordinator was incapable of conducting any cross-organizational coordination to make our move happen once we began to encounter difficultiesThe fact that this company performs in this sub-standard manner and still retains their Department of Defense contract to move active-duty military personnel and their families is appalling
Company doesn't meet contractual delivery times, as signed for on pickup of goodsI've had the delivery date now changed seperate timesUnacceptable being a military family of 5, including children (!!), and having to adjust to their schedule time after timeHorrible customer service on all logistical aspects of our move!! Last thing I'd expect from a company in the business of logistics!! Also found out that our household goods were uploaded, downloaded, then uploaded into a different truck all before leaving the origin stateThis is unacceptable again as we were not told that was happeningNothing was documented in regards to our belongings and had we known it would be basically moved twice (doubling the chances to get broken) I would have noted every item's conditionWe made it a point to pay June rent for houses, in seperate states, just so we could have our things come directly to a house and avoid this "handoff technique" of everything we own!! I'm DISGUSTED that my
This company was responsible for my relocation move from Maryland to Pennsylvania associated with the acceptance of a new federal job Within two days of having my items delivered to the new house I turned on my television to find that half of the screen was internally shattered and pressure cracked The device is now completely unusable The movers had both packed the television up at the original address and unpacked it at the new address therefore it39s not possible that anyone else is responsible After speaking with an employee at the company I was assured they would refund me for the damage and promptly filed a claim including pictures of the damage to the item The company rejected my claim offering a settlement of citing that quotA review of the shipment file and delivery inventory does not show that we tendered a 43quot Sharp television for shippingWithout proof or tender such as a valid inventory number we cannot accept liability for an item which
When moving from *** *** ** to *** *** ** we received our household goods on January After our goods was delivered we attempted to install our inch TVWhen I went to turn the TV on the screen was completely shattered and the picture was 100% unclearMy TV worked completely fine when we departed *** ***Furthermore when we went to install and start our washer machine our washer started to immediately malfunctionthe washer would freeze at the wash cycle and have a loud buzzing noise, then the washer started to profusely leak from the drummy washer once again was working prior to our departure from *** ***I submitted a claim VIA ***I called multiple times and left messages to get information back about my claim only to get no responsei was finally told I would get a email over a week ago and never received that emailfinally I received a letter in the mailand to my extreme emotional disappointment my claim was denied due to lack of evidenceThe let
I had a worst experience with these movers in all the phases of my moveThey initially agreed for everything while giving the quote, but at the time of pithey resfused the same thingThe movers, Managers are very rude and recklessLet me elaborate my whole experienceI talked to a sales person, Mr Rob for a quote and gave the full inventory listAnd he estimated cu.ft and quoted $for the sameSome other companies quoted me for lesser price, but based on thier sweet promises, I opted them and later realized that all are promisesI clearly told him multiple times that I'm not going to pay a penny more for this move for the same inventory list and he agreed to thatThe moment I paid the initial deposit, He stopped answering my callsThe pickup driver called me mins prior reaching my homeBefore he loads my stuff into the truck, he estimated the same inventory will occupy cu.ft and they will charge upto $for the move, which is more than double of the quoted priceAnd they said that they wont load the stuff unless I agree and sign a document for the priceI talked to a manager, Mr Vector Holmes and he was telling that I have to pay that amount since the inventory occupied more than the estimated cu.ft, though I stick to the same inventory list( I only have king 8-pc comforter sets extra than the inventory list)Mr Vector was shouting on me and insisted to sign that documentHe promised that he will give a discount on the next business day, since my move was on Saturday.I told the truck driver to load upto cu.ft onlyand he loaded few of my stuff and told that he reached filling cu.ftHe didn't even measure it and I have no proof that they filled cu.ftI really don't understand how he estimated cu.ft just by looking itHe partially loaded my stuff and leftI called Mr Vector on the next day for the discount and he said that he cant give any discount because the driver incorrectly estimated the cu.ft and he loaded cu.ft instead of cu.ftThis is absolutely incorrectI know the driver didn't even load cu ft, but Vector told that he loaded more than I fed up with this company and asked them to deliver my stuffThe delivery guys are very very rude and reckless.They delivered my items broken and also missed few and told us to claim for the broken and missing items later and charged full priceThey walked on our mattress with their dirty shoes and spoiled it and when we asked they were shouting at my wifeWe ordered a pizza for them in lunch and they took it and threw on the floor and we cleaned itSince those guys are having bulky personalities, we afraid of arguing with themAnd after they left, I've been calling Rob, vector and the companies ces to claim for the broken and missing itemsIt's been weeks, but no one is answering my callsTo conclude,I was quoted for the full move, but I paid only to move half of my stuffI'm not recommending this company to anyone
In the two months it took Interstate Van Lines to get our shipment from North Carolina to California, there were multiple displays of general incompetence and total disregard for customer satisfaction Listed below are examples of the issues I encountered while having my household goods (HHG) moved by Interstate Van Lines (IVL)
1.) IVL simply forgot my shipment of HHG at the place of origin It was not until I noticed that there was no progress on the online shipment tracker that I called our move coordinator to inquire as to where out HHG were, to which he stated they were halfway across the country in San Antonio, TX The next day, I received a call stating that our goods were actually still at origin in North Carolina and had yet to be assigned a truck and driver to be transported2.) Upon arrival of our HHG, only two-thirds of our goods were actually present Three crates were forgotten at origin, as well as a mattress and box spring that were left at a storage facility in San Diego, CA Only through my own coordination with the storage facility were we able to get the mattress and box spring shipped to our residence in California3.) When our goods were picked up at origin, they were secured in crates that were nailed shut, with the intent that they be opened up once they reached their destination This was not the case, when our first round of HHG arrived in California, the crates had been opened and our goods were hastily packed into a moving truck, resulting in numerous damaged items4.) Customer service in general Our move coordinator was incapable of conducting any cross-organizational coordination to make our move happen once we began to encounter difficultiesThe fact that this company performs in this sub-standard manner and still retains their Department of Defense contract to move active-duty military personnel and their families is appalling
I had a worst experience with these movers in all the phases of my moveThey initially agreed for everything while giving the quote, but at the time of pithey resfused the same thingThe movers, Managers are very rude and recklessLet me elaborate my whole experienceI talked to a sales person, Mr Rob for a quote and gave the full inventory listAnd he estimated cu.ft and quoted $for the sameSome other companies quoted me for lesser price, but based on thier sweet promises, I opted them and later realized that all are promisesI clearly told him multiple times that I'm not going to pay a penny more for this move for the same inventory list and he agreed to thatThe moment I paid the initial deposit, He stopped answering my callsThe pickup driver called me mins prior reaching my homeBefore he loads my stuff into the truck, he estimated the same inventory will occupy cu.ft and they will charge upto $for the move, which is more than double of the quoted priceAnd they said that they wont load the stuff unless I agree and sign a document for the priceI talked to a manager, Mr Vector Holmes and he was telling that I have to pay that amount since the inventory occupied more than the estimated cu.ft, though I stick to the same inventory list( I only have king 8-pc comforter sets extra than the inventory list)Mr Vector was shouting on me and insisted to sign that documentHe promised that he will give a discount on the next business day, since my move was on Saturday.I told the truck driver to load upto cu.ft onlyand he loaded few of my stuff and told that he reached filling cu.ftHe didn't even measure it and I have no proof that they filled cu.ftI really don't understand how he estimated cu.ft just by looking itHe partially loaded my stuff and leftI called Mr Vector on the next day for the discount and he said that he cant give any discount because the driver incorrectly estimated the cu.ft and he loaded cu.ft instead of cu.ftThis is absolutely incorrectI know the driver didn't even load cu ft, but Vector told that he loaded more than I fed up with this company and asked them to deliver my stuffThe delivery guys are very very rude and reckless.They delivered my items broken and also missed few and told us to claim for the broken and missing items later and charged full priceThey walked on our mattress with their dirty shoes and spoiled it and when we asked they were shouting at my wifeWe ordered a pizza for them in lunch and they took it and threw on the floor and we cleaned itSince those guys are having bulky personalities, we afraid of arguing with themAnd after they left, I've been calling Rob, vector and the companies ces to claim for the broken and missing itemsIt's been weeks, but no one is answering my callsTo conclude,I was quoted for the full move, but I paid only to move half of my stuffI'm not recommending this company to anyone
Interstate Van Lines failed to deliver my household goods shipment until days beyond the required delivery date This was a result of gross incompetence and mismanagement of hauler assets I've noted that a frequent response to this point is that capacity constraints are at fault for such customer delays I would argue that an organizational inability to properly match capabilities against business demands is the root cause of these repeated failures Additionally, several of my interactions yielded evidence of potentially unethical business practices, that were by my perceptions, spread across all levels of the companyBased on patterns that I see in the customer complaints and reviews, there is a trend that shows this company to be completely unconcerned with customer satisfaction in the case of government contracted moves They know that they will be paid regardless, and there is a low likelihood of them being sanctioned because of the exceedingly high demand for these government contracts However, as a result of their failures in my situation, they should be placed in a BLOC suspension status for failing to pick up my HHG shipment from the origin location until well after the required delivery date Moreover, based on evidence
that has been provided to the SDDC that showed my move coordinator had potentially concealed the truth regarding my shipment's second failure to load, Interstate Van Lines should be placed under further suspension restrictions These are the proper actions according to clear verbiage in the Defense Transportation RegulationIn addition, the Director of Customer Care (DCC) was particularly non-customer friendly Upon coming to final terms on an inconvenience settlement quantity, I asked for it to be sent immediately Instead of offering an apology for this debacle and agreeing to immediately send the payment, the DCC simply pointed out that the tender of service specified that they had up to days to provide my payment When posed with the question of if the tender of service also specified it being acceptable to deliver my shipment days late, the DCC had no responseFrankly, the individuals in this company with any type of moral compass should be ashamed of themselves for the severe inconvenience that their patterned failures appear to routinely create for service members and their families Hopefully they start to see a downturn in the quantity of government contracts that they are offered Affecting their bottom line would likely be the only way that this company will modify their business practices, because customer satisfaction certainly doesn't seem to be much of a factor
How can a business get an A+ Revdex.com rating when all I see are negative reviews? I'd like to add my negative review to the listInterstate damaged or lost several pieces of my antique furnitureTo replace or repair them by cents on the pound was insultingThey also delivered our furniture weeks after we gave them the day required noticeTheir claim for damages process is a joke (why ask the value of an item if you are not going to use it for settlement?) and I seriously doubt they put any effort into looking for my lost itemsThe contractors who delivered my furniture were shocked at the condition it came in, and the boxes looked as if they had been used for seats and step stools
I was initially hesitant using a moving company due to bad experiences in the past so when I got my quote from Jay I went over everything with him multiple times to insure we would have enough space on the truck so we wouldn't be uncharged on pick upI called Jay almost daily to go over it with him prior to the moveHe assured me time and time again we were good,he claimed to quote me 5% over & we would more than likely get money backDay of pick up came and the movers were supposed to come between 12-2, I got a call around 12p to let me know they were still doing a job more than hours away and would be lateThey didn't arrive until 6:30pm! Seeing as how they were going to be so late my husband & I moved everything to the 1st floor and he took apart the furniture to speed things up when they got there since we have small childrenWe paid for break down and to have furniture put together on deliveryWhen the movers arrived we were told we didn't have even half the room
We used Interstate Van Lines to moves us across some statesThey did not take good care of our items and broke all our kitchen dishes and damaged one half of our sleep number bed when it would not hold airThey are rough on the boxes so it you use them you better pack with extra paddingIt is also a very big hassle to file a claim to be reimbursed of the damagesThe manager I worked with before the pick up and delivery was Great and very helpful outside of him it was not a great experience
How can a business get an A+ Revdex.com rating when all I see are negative reviews?
I'd like to add my negative review to the listInterstate damaged or lost several pieces of my antique furnitureTo replace or repair them by cents on the pound was insultingThey also delivered our furniture weeks after we gave them the day required noticeTheir claim for damages process is a joke (why ask the value of an item if you are not going to use it for settlement?) and I seriously doubt they put any effort into looking for my lost itemsThe contractors who delivered my furniture were shocked at the condition it came in, and the boxes looked as if they had been used for seats and step stools
Interstate Van Lines was contracted by the Navy to do our final military moveThey picked up our goods from Charleston, SC on August 3rd with an estimated delivery to Seattle, WA on August The required delivery date on the contract was August It's now August 24th and we still don't have our household goods, and they say it "might" be delivered on August 26thWith their track record so far, I highly doubt that it actually will arrive on the 26th, and we will thus be further inconveniencedWe are able to file an inconvenience claim after our stuff is actually delivered, but not much is actually covered and doesn't help in the meantimeI will update this review IF we ever receive our stuffExtremely dissatisfied with this company and do not recommend them
How can a business get an A+ Revdex.com rating when all I see are negative reviews?
I'd like to add my negative review to the listInterstate damaged or lost several pieces of my antique furnitureTo replace or repair them by cents on the pound was insultingThey also delivered our furniture weeks after we gave them the day required noticeTheir claim for damages process is a joke (why ask the value of an item if you are not going to use it for settlement?) and I seriously doubt they put any effort into looking for my lost itemsThe contractors who delivered my furniture were shocked at the condition it came in, and the boxes looked as if they had been used for seats and step stools
Interstate is billing me for $months after the service was provided I contested the charge when it was originally billed due to non performance of the workers (missing for a portion of the service)I believe the bill was reduced and that I paid it Now the bill is back claiming nonpayment I am having trouble retrieving proof of payment from so long ago This is unprofessional, how can a real company wait months to bill for services rendered I think this is just more incompetence by interstate, as they displayed during the move, breaking many items and not assessing logistics necessary for the move
Interstate Van Lines failed to deliver my household goods shipment until days beyond the required delivery date This was a result of gross incompetence and mismanagement of hauler assets I've noted that a frequent response to this point is that capacity constraints are at fault for such customer delays I would argue that an organizational inability to properly match capabilities against business demands is the root cause of these repeated failures Additionally, several of my interactions yielded evidence of potentially unethical business practices, that were by my perceptions, spread across all levels of the companyBased on patterns that I see in the customer complaints and reviews, there is a trend that shows this company to be completely unconcerned with customer satisfaction in the case of government contracted moves They know that they will be paid regardless, and there is a low likelihood of them being sanctioned because of the exceedingly high demand for these government contracts However, as a result of their failures in my situation, they should be placed in a BLOC suspension status for failing to pick up my HHG shipment from the origin location until well after the required delivery date Moreover, based on evidence
that has been provided to the SDDC that showed my move coordinator had potentially concealed the truth regarding my shipment's second failure to load, Interstate Van Lines should be placed under further suspension restrictions These are the proper actions according to clear verbiage in the Defense Transportation RegulationIn addition, the Director of Customer Care (DCC) was particularly non-customer friendly Upon coming to final terms on an inconvenience settlement quantity, I asked for it to be sent immediately Instead of offering an apology for this debacle and agreeing to immediately send the payment, the DCC simply pointed out that the tender of service specified that they had up to days to provide my payment When posed with the question of if the tender of service also specified it being acceptable to deliver my shipment days late, the DCC had no responseFrankly, the individuals in this company with any type of moral compass should be ashamed of themselves for the severe inconvenience that their patterned failures appear to routinely create for service members and their families Hopefully they start to see a downturn in the quantity of government contracts that they are offered Affecting their bottom line would likely be the only way that this company will modify their business practices, because customer satisfaction certainly doesn't seem to be much of a factor
Approximately on December 5, 2016, the Interstate Moving Company was contracted through the DoD system to deliver and unload my household goodsDuring the process, material handlers dropped boxes and other furniture pieces into my vehicle (*** ** **) which caused damage to the driver's side front and rear doorsWhen the accident happened, the delivery driver immediately contacted his supervisor and made him/her aware of the situationI was told to submit a claim for damagesI submitted a claim on January 19, with pictures and an estimate for repair
I have contacted the company's claims department on several occasion to no remedyOn March 2, 2017, I received an email and memorandum from the company stating that "This item was not part of the household goods shipmentThe matter has been referred to the Hauling Agent for review and handlingNo payment is made under the DPS claim."
I would like to express my displeasure with which the situation has been han
Interstate Van Lines was contracted by the Navy to do our final military moveThey picked up our goods from Charleston, SC on August 3rd with an estimated delivery to Seattle, WA on August The required delivery date on the contract was August It's now August 24th and we still don't have our household goods, and they say it "might" be delivered on August 26thWith their track record so far, I highly doubt that it actually will arrive on the 26th, and we will thus be further inconveniencedWe are able to file an inconvenience claim after our stuff is actually delivered, but not much is actually covered and doesn't help in the meantimeI will update this review IF we ever receive our stuffExtremely dissatisfied with this company and do not recommend them
If you want your stuff broken and destroyed after waiting a month over the delivery date they give you then this is the company to chooseMy stuff was all picked up in Georgia, they managed to make the pickup how I had to have it work as I had moved and left everything in storageThat is where their positive review ends, when it finally arrived after it being a month late, we discovered numerous items that were broken and damagedKeep in mind, they refused to fill out the sheet annotating damages when they were loading and would do it when they took it to load on the truckThey destroyed a futon to the point it is no longer usable as with just a couple of pounds the arm falls off the entire thing, just for an example
Military HHG PCS moveOrigination piMay 26th Destination delivery, June 10thHalf of shipment arrived but did not know until the unloading truck was empty and the employee asked if I was missing anything From that date I made email and phone calls inquiring about a status of remaining items No informative details except the items missing were "overflow" Entire military duty items are part of this shipment, constricting work responsibilities No details on ETA, current location or condition of my items has been relayed during any of my personal phone calls made by myself to this company
In the two months it took Interstate Van Lines to get our shipment from North Carolina to California, there were multiple displays of general incompetence and total disregard for customer satisfaction Listed below are examples of the issues I encountered while having my household goods (HHG) moved by Interstate Van Lines (IVL)
1.) IVL simply forgot my shipment of HHG at the place of origin It was not until I noticed that there was no progress on the online shipment tracker that I called our move coordinator to inquire as to where out HHG were, to which he stated they were halfway across the country in San Antonio, TX The next day, I received a call stating that our goods were actually still at origin in North Carolina and had yet to be assigned a truck and driver to be transported2.) Upon arrival of our HHG, only two-thirds of our goods were actually present Three crates were forgotten at origin, as well as a mattress and box spring that were left at a storage facility in San Diego, CA Only through my own coordination with the storage facility were we able to get the mattress and box spring shipped to our residence in California3.) When our goods were picked up at origin, they were secured in crates that were nailed shut, with the intent that they be opened up once they reached their destination This was not the case, when our first round of HHG arrived in California, the crates had been opened and our goods were hastily packed into a moving truck, resulting in numerous damaged items4.) Customer service in general Our move coordinator was incapable of conducting any cross-organizational coordination to make our move happen once we began to encounter difficultiesThe fact that this company performs in this sub-standard manner and still retains their Department of Defense contract to move active-duty military personnel and their families is appalling
Company doesn't meet contractual delivery times, as signed for on pickup of goodsI've had the delivery date now changed seperate timesUnacceptable being a military family of 5, including children (!!), and having to adjust to their schedule time after timeHorrible customer service on all logistical aspects of our move!! Last thing I'd expect from a company in the business of logistics!! Also found out that our household goods were uploaded, downloaded, then uploaded into a different truck all before leaving the origin stateThis is unacceptable again as we were not told that was happeningNothing was documented in regards to our belongings and had we known it would be basically moved twice (doubling the chances to get broken) I would have noted every item's conditionWe made it a point to pay June rent for houses, in seperate states, just so we could have our things come directly to a house and avoid this "handoff technique" of everything we own!! I'm DISGUSTED that my
This company was responsible for my relocation move from Maryland to Pennsylvania associated with the acceptance of a new federal job Within two days of having my items delivered to the new house I turned on my television to find that half of the screen was internally shattered and pressure cracked The device is now completely unusable The movers had both packed the television up at the original address and unpacked it at the new address therefore it39s not possible that anyone else is responsible After speaking with an employee at the company I was assured they would refund me for the damage and promptly filed a claim including pictures of the damage to the item The company rejected my claim offering a settlement of citing that quotA review of the shipment file and delivery inventory does not show that we tendered a 43quot Sharp television for shippingWithout proof or tender such as a valid inventory number we cannot accept liability for an item which
When moving from *** *** ** to *** *** ** we received our household goods on January After our goods was delivered we attempted to install our inch TVWhen I went to turn the TV on the screen was completely shattered and the picture was 100% unclearMy TV worked completely fine when we departed *** ***Furthermore when we went to install and start our washer machine our washer started to immediately malfunctionthe washer would freeze at the wash cycle and have a loud buzzing noise, then the washer started to profusely leak from the drummy washer once again was working prior to our departure from *** ***I submitted a claim VIA ***I called multiple times and left messages to get information back about my claim only to get no responsei was finally told I would get a email over a week ago and never received that emailfinally I received a letter in the mailand to my extreme emotional disappointment my claim was denied due to lack of evidenceThe let
I had a worst experience with these movers in all the phases of my moveThey initially agreed for everything while giving the quote, but at the time of pithey resfused the same thingThe movers, Managers are very rude and recklessLet me elaborate my whole experienceI talked to a sales person, Mr Rob for a quote and gave the full inventory listAnd he estimated cu.ft and quoted $for the sameSome other companies quoted me for lesser price, but based on thier sweet promises, I opted them and later realized that all are promisesI clearly told him multiple times that I'm not going to pay a penny more for this move for the same inventory list and he agreed to thatThe moment I paid the initial deposit, He stopped answering my callsThe pickup driver called me mins prior reaching my homeBefore he loads my stuff into the truck, he estimated the same inventory will occupy cu.ft and they will charge upto $for the move, which is more than double of the quoted priceAnd they said that they wont load the stuff unless I agree and sign a document for the priceI talked to a manager, Mr Vector Holmes and he was telling that I have to pay that amount since the inventory occupied more than the estimated cu.ft, though I stick to the same inventory list( I only have king 8-pc comforter sets extra than the inventory list)Mr Vector was shouting on me and insisted to sign that documentHe promised that he will give a discount on the next business day, since my move was on Saturday.I told the truck driver to load upto cu.ft onlyand he loaded few of my stuff and told that he reached filling cu.ftHe didn't even measure it and I have no proof that they filled cu.ftI really don't understand how he estimated cu.ft just by looking itHe partially loaded my stuff and leftI called Mr Vector on the next day for the discount and he said that he cant give any discount because the driver incorrectly estimated the cu.ft and he loaded cu.ft instead of cu.ftThis is absolutely incorrectI know the driver didn't even load cu ft, but Vector told that he loaded more than I fed up with this company and asked them to deliver my stuffThe delivery guys are very very rude and reckless.They delivered my items broken and also missed few and told us to claim for the broken and missing items later and charged full priceThey walked on our mattress with their dirty shoes and spoiled it and when we asked they were shouting at my wifeWe ordered a pizza for them in lunch and they took it and threw on the floor and we cleaned itSince those guys are having bulky personalities, we afraid of arguing with themAnd after they left, I've been calling Rob, vector and the companies c
es to claim for the broken and missing itemsIt's been weeks, but no one is answering my callsTo conclude,I was quoted for the full move, but I paid only to move half of my stuffI'm not recommending this company to anyone
In the two months it took Interstate Van Lines to get our shipment from North Carolina to California, there were multiple displays of general incompetence and total disregard for customer satisfaction Listed below are examples of the issues I encountered while having my household goods (HHG) moved by Interstate Van Lines (IVL)
1.) IVL simply forgot my shipment of HHG at the place of origin It was not until I noticed that there was no progress on the online shipment tracker that I called our move coordinator to inquire as to where out HHG were, to which he stated they were halfway across the country in San Antonio, TX The next day, I received a call stating that our goods were actually still at origin in North Carolina and had yet to be assigned a truck and driver to be transported2.) Upon arrival of our HHG, only two-thirds of our goods were actually present Three crates were forgotten at origin, as well as a mattress and box spring that were left at a storage facility in San Diego, CA Only through my own coordination with the storage facility were we able to get the mattress and box spring shipped to our residence in California3.) When our goods were picked up at origin, they were secured in crates that were nailed shut, with the intent that they be opened up once they reached their destination This was not the case, when our first round of HHG arrived in California, the crates had been opened and our goods were hastily packed into a moving truck, resulting in numerous damaged items4.) Customer service in general Our move coordinator was incapable of conducting any cross-organizational coordination to make our move happen once we began to encounter difficultiesThe fact that this company performs in this sub-standard manner and still retains their Department of Defense contract to move active-duty military personnel and their families is appalling
I had a worst experience with these movers in all the phases of my moveThey initially agreed for everything while giving the quote, but at the time of pithey resfused the same thingThe movers, Managers are very rude and recklessLet me elaborate my whole experienceI talked to a sales person, Mr Rob for a quote and gave the full inventory listAnd he estimated cu.ft and quoted $for the sameSome other companies quoted me for lesser price, but based on thier sweet promises, I opted them and later realized that all are promisesI clearly told him multiple times that I'm not going to pay a penny more for this move for the same inventory list and he agreed to thatThe moment I paid the initial deposit, He stopped answering my callsThe pickup driver called me mins prior reaching my homeBefore he loads my stuff into the truck, he estimated the same inventory will occupy cu.ft and they will charge upto $for the move, which is more than double of the quoted priceAnd they said that they wont load the stuff unless I agree and sign a document for the priceI talked to a manager, Mr Vector Holmes and he was telling that I have to pay that amount since the inventory occupied more than the estimated cu.ft, though I stick to the same inventory list( I only have king 8-pc comforter sets extra than the inventory list)Mr Vector was shouting on me and insisted to sign that documentHe promised that he will give a discount on the next business day, since my move was on Saturday.I told the truck driver to load upto cu.ft onlyand he loaded few of my stuff and told that he reached filling cu.ftHe didn't even measure it and I have no proof that they filled cu.ftI really don't understand how he estimated cu.ft just by looking itHe partially loaded my stuff and leftI called Mr Vector on the next day for the discount and he said that he cant give any discount because the driver incorrectly estimated the cu.ft and he loaded cu.ft instead of cu.ftThis is absolutely incorrectI know the driver didn't even load cu ft, but Vector told that he loaded more than I fed up with this company and asked them to deliver my stuffThe delivery guys are very very rude and reckless.They delivered my items broken and also missed few and told us to claim for the broken and missing items later and charged full priceThey walked on our mattress with their dirty shoes and spoiled it and when we asked they were shouting at my wifeWe ordered a pizza for them in lunch and they took it and threw on the floor and we cleaned itSince those guys are having bulky personalities, we afraid of arguing with themAnd after they left, I've been calling Rob, vector and the companies c
es to claim for the broken and missing itemsIt's been weeks, but no one is answering my callsTo conclude,I was quoted for the full move, but I paid only to move half of my stuffI'm not recommending this company to anyone
Interstate Van Lines failed to deliver my household goods shipment until days beyond the required delivery date This was a result of gross incompetence and mismanagement of hauler assets I've noted that a frequent response to this point is that capacity constraints are at fault for such customer delays I would argue that an organizational inability to properly match capabilities against business demands is the root cause of these repeated failures Additionally, several of my interactions yielded evidence of potentially unethical business practices, that were by my perceptions, spread across all levels of the companyBased on patterns that I see in the customer complaints and reviews, there is a trend that shows this company to be completely unconcerned with customer satisfaction in the case of government contracted moves They know that they will be paid regardless, and there is a low likelihood of them being sanctioned because of the exceedingly high demand for these government contracts However, as a result of their failures in my situation, they should be placed in a BLOC suspension status for failing to pick up my HHG shipment from the origin location until well after the required delivery date Moreover, based on evidence
that has been provided to the SDDC that showed my move coordinator had potentially concealed the truth regarding my shipment's second failure to load, Interstate Van Lines should be placed under further suspension restrictions These are the proper actions according to clear verbiage in the Defense Transportation RegulationIn addition, the Director of Customer Care (DCC) was particularly non-customer friendly Upon coming to final terms on an inconvenience settlement quantity, I asked for it to be sent immediately Instead of offering an apology for this debacle and agreeing to immediately send the payment, the DCC simply pointed out that the tender of service specified that they had up to days to provide my payment When posed with the question of if the tender of service also specified it being acceptable to deliver my shipment days late, the DCC had no responseFrankly, the individuals in this company with any type of moral compass should be ashamed of themselves for the severe inconvenience that their patterned failures appear to routinely create for service members and their families Hopefully they start to see a downturn in the quantity of government contracts that they are offered Affecting their bottom line would likely be the only way that this company will modify their business practices, because customer satisfaction certainly doesn't seem to be much of a factor