Bommarito Nissan

I am asking for reimbursement for a rental car that I did not need.

August 31st on I-270 my 2019 Nissan Murano began to jerk as I accelerated. As I neared the exit closest to the Nissan dealership on Dunn Rd, I began to lose acceleration. I left a trail of fluid as I entered the service department. I explained that the car began having problems no more than 15 min before I got to the dealership. I was asked if I had an appointment. No, I drove straight to the dealership. I was told that I would have to leave the car which was OK. I was told that the soonest they could look at the car was Tuesday, Sept. 6th. was told that Fridays were reserved for oil changes only and Monday was a holiday, the reasons for delay. I asked for a rental car and there were none. I asked for a courtesy ride home and no one was available. I arrived at the dealership at approximately 3:00 p.m. I then waited at the dealership until 3:38 when my Uber arrived. I then had to find a rental during a holiday weekend and found one at Enterprise. Since my car would not be looked at until Tuesday, and since I did not really know what was wrong or how long I needed it, I booked the rental until Thursday, Sept. 8th. I went to the dealership on Tues., Sept 6th, and asked about my car. I was told that the car was repaired and they called me on Friday, Sept 2nd. I did not receive a phone call from the dealership. Also, my car still had the service department trash in it and the car was not washed. I was told that the car wash was not working. I took the rental car back early with no problem but will not be reimbursed for the days that I did not use it. I was charged a total of $444.00. I am asking for reimbursement since, according to their time line, I did not need the rental car. The car is running fine now but I was very disappointed in the repair customer service. It is a totally different service with scheduled maintenance. I was not asked about a survey which is a good thing.

Initial Business Response / [redacted] (1000, 7, 2015/09/09) */ While the consumer did sign a credit application authorizing the dealership to submit her information to various financial institutions in order to receive the most favorable interest rate, (documentation available upon request), we will refund the consumer the $down payment in the event there was a miscommunication between the salesman, finance manager and/or consumerWe apologize for any possible misunderstanding and thank her for her business

Contacted consumer directly and apologized for any confusion he encountered concerning his extended warranty coverage In an effort to resolve this matter, advised consumer that Bommarito would take care of the non-covered items for this visit and he would only be responsible for the $ deductible Advised consumer that he has months and 20,miles remaining on his contract and that it would be in his best interest to keep the contract for extra assurance for future unexpected repairs, as there are many expensive repair items that ARE covered under the contract

Vehicle first came to our facility on 02/12/– Ro # [redacted] with the stated concern customer states the malfunction indicator light is on and the engine is running roughOur technician ran a diagnostic and found the engine to be running rough, and the malfunction indicator light to be flashing and the system to have a multi-cylinder misfire code storedWe cleared the codes and after running both a self-learn and an idle air volume relearn procedures, rechecked for codes and found the failure codes had returned but this time also stored a P– cylinder # misfire code also indicating a misfire detected on that cylinderWe noted several issues all which could contribute to stated codes including but not limited to: spark plugs were due for replacement at 100,miles (50,+ miles ago) and oil leaking from both valve cover gaskets possibly filling spark plug ports with oil At that point we contacted the customer to get authorization to remove the intake so that the worn plugs could be replaced (engine tune up) as well as performing closer inspection of ignition coils for signs of arcingThat was the authorization needed for the $the customer refers to as being for a multi-point inspection When the intake was removed to access the spark plugs, coils and fuel injectors we found the EGR passages to be badly blocked with carbon, all spark plugs badly worn and the #and # plugs to be fuel fouledFurther inspection found the #and #ignition coils had been arcing to ground clearly causing a misfire on those cylindersWe performed a compression test and found no major concerns with engine compressionWe also checked the fuel injector resistance and found to check ok We replaced all of the spark plugs, the Bcoils, Bvalve cover gasket, PCV hose, Plenum gasket and air filterWe then cleared all codes and rechecked and at that time no codes resetThere were no codes found in system on any of the multiple times we checked nor were there symptoms indicating any concern with the catalyst on this visit Vehicle returned to our facility on 02/22/with the stated concern that the malfunction indicator light came back on but at that time there was no concern noted of the engine running roughIf the engine was running poorly at that time per customer Revdex.com complaint we were not notified of this nor did we experience it on this visitWe again ran a diagnostic test and found a P– TW Catalyst code stored indicating a failure of the converter Converter was more than likely damaged when the vehicle was driven while misfiring caused by worn out plugs and faulty ignition coil which would allow raw fuel into the converterOn the initial visit multiple test were ran checking codes and at no time was there a catalyst code indicating that catalyst had failed at that time Customer declined replacement of catalyst with estimate given of $1,Customer was also not charged for diagnostic test although this was obviously not the same concern as noted by the different system codes stored Vehicle returned to our facility via tow truck on 04/26/with the stated concern that the vehicle would crank but would not start We again ran a diagnostic test and found system to have multiple codes stored (P– MAF sensor, PECT actuator, and PECT function) After several other test were run found that it appears that the catalyst that the customer declined replacement on may have come apart blocking exhaustWe contacted the customer requesting authorization for needed labor cost to remove the exhaust to confirm that diagnosisCustomer has yet to authorize those chargesIt is also important to note that if the vehicle was driven until the converter came apart, there may be other damage to the engine or other components Bommarito Nissan is confident that on each visit we performed all of the needed diagnostics needed per codes that were stored and symptoms vehicle exhibited and that the repairs made were correct and necessary to correct customers stated concernsIt is unfortunate that there were no codes or symptoms evident indicating issues with converter on the initial visit but with that being the case there would be no way for us have known if in fact the converter had issues at that point Bommarito Nissan would be willing to reduce parts and labor cost for the customer by 15% as a goodwill gesture but believe customer is responsible for needed repairs and not Bommarito Nissan

Consumer did purchase a Nissan Quality Guard Plus Vehicle Protection Plan in February, The Plan purchased was a month/24,mile plan with an expiration date of 2/13/ Bommarito Nissan does offer customers a No Risk Guarantee with the purchase of an Extended Warranty, which states the following: "If you purchase a Security Plus Vehicle Protection Plan from Bommarito Nissan but do not use it prior to expiration date, Bommarito Nissan will refund the full purchase price of the Nissan Security Plus Vehicle Protection Plan." Further, the contract states the following: "To receive the refund, I must notify Bommarito Nissan by submitting the attached No Risk Request Form within days of maturity date Failure to notify Bommarito Nissan within days of maturity date will disqualify me from receiving the refund."Consumer signed this contract (copy can be provided upon request) We apologize for any misunderstanding that the consumer encountered as the date the loan is paid off is not now, nor has it ever been a factor in receiving the refund Nevertheless, while this refund request is over years late, Bommarito Nissan will offer to refund the consumer 50% of his purchase price as a one time goodwill gesture Consumer may contact [redacted] to initiate the refund

Thank you for bringing this matter to our attention We cut a check for $on 6/14/to cover the cost of the satellite radio and mailed to consumer We apologize for the delay

We have contacted consumer to advise that refund is in process We apologize for the delay

Initial Business Response / [redacted] (1000, 7, 2015/09/02) */ We apologize for the delay in processing your refundA refund check was issued 8/27/and mailed to the home addressThank you for your patience

I did not receive any communication regarding this complaint from the Revdex.com They replaced a perfectly good battery without my knowledge; in my opinion, they replaced it with an inferior battery

We apologize again for any confusion concerning the battery replacement. Since the consumer's original battery has since been disposed of and is no longer available, we would like to offer the consumer the cost of the battery that we installed in his Versa ($115 retail cost) as a goodwill gesture. This will allow him to take his vehicle to any service center and replace with a battery of his choosing. We will feel this offer is very fair since the consumer's original battery was replaced under warranty and at no cost to him.

I would like the dealership to send me a check as they stated in their response

The Rogue was first brought in with an A/C inoperative concern on 10/14/We performed an A/C system diagnosis and found the A/C compressor to have both power and ground to it and the compressor to have failed internallyCustomer declined replacement of the compressor at that timeAt that point, the compressor was not locked up so the vehicles engine would run About months later on 02/09/the Rogue was towed in to our facility with the noted concern that the engine would not crankWe diagnosed cause of no start to be a locked up A/C compressorSince the compressor runs on the engine drive belt, when the compressor locks up it will not allow the engine to turn with the belt installedWe confirmed this diagnosis by removing the belt and the engine would then turn and the engine started with the belt removed We recommended replacing the locked up compressor, flushing the A/c system to clean out the contaminates caused by the compressor locking up, replacing the A/C receiver drier and replacing a sticky tensioner that may have been damaged as the compressor began to lock up To answer the customers concern that we did not give him the option of getting the Nissan Rogue running without a fully functional A/C compressor; there is no other options of getting the vehicle running without replacing the locked up compressorSince the engine belt also runs the compressor, and the engine alternator, the engine would not turn with the locked up compressor and the belt onWe were able to start the engine by removing the belt, but it would not be drivable that way because the belt also drives the alternator The vehicle was brought back in on 04/16/with a stated concern that the A/C is not blowing coldWe again performed an A/C system diagnosis and found the compressor Was not runningFurther diagnostics found the circuit to the compressor was open meaning there was no power to the compressor Traced cause to a amp fuse located under the hood being burnt/openOnce the fuse was replaced the compressor did run The fuse more than likely blew caused by the excessive draw on the system as the compressor was locking upAs stated the compressor was replaced during the winter so after the compressor was replaced the system would have blown cold due to the outside air being coldObviously there was no charges for diagnosis, repairs or the fuse on this visit We are fully confident in both our diagnosis of the concern and that the proper and only possible repairs were made to get the vehicle running after it was towed to our facilityIf the fuse was blown/open at that time we apologize that our technician missed that and for the inconvenient that caused by the customer having to come back in to our facilityBommarito would be happy to offer the customer a $credit good at our service department to compensate for the inconvenience

Complaint: ***
I am rejecting this response because: we were not made aware of the ac compressor locking up and causing the Nissan Rogue to become inoperable. Had we known this, we could have explored the replacement option that could have prevented a loand possible save a few dollars and the inconvenienceWe should have been told this before leaving the service department
Sincerely,
*** ***

A refund in the amount of $2,was issued to consumer 7/14/with our sincere apologies for the delay in processingNotified consumer by voicemail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please review information previously submitted below. Nothing further to add. Consumer visited dealership for an oil change. Completed a battery check as part of the complimentary multi-point inspection and determined that his battery failed. As an added-value service to consumer, he was advised that he was being provided a genuine Nissan battery under warranty at NO COST to him. Because this battery is OEM and the part number that Nissan North America specifies for consumer's vehicle, this battery carries the identical warranty as the original. Consumer is incorrect when he states in his complaint that the battery is of a lesser quality with a shorter warranty. Consumer contacted Nissan North America (the manufacturer) who also advised him of this. Thank you for bringing this matter to our attention

Consumer's vehicle is presently in the Body Shop for repair Consumer has had numerous conversations with our Service Director, *** ***, and our Body Shop Manager, *** *** Mr*** is directly responsible for completing the repair and will quality check before returning to
consumer Repair is being completed at no charge to consumer and consumer is driving a rental car at no charge to her while the repair is being completedRepair is scheduled to be completed the week of April 4,

Initial Business Response /* (1000, 5, 2015/06/17) */
Contacted consumer by telephone to discuss a resolutionConsumer advised that she had a death in the family and was not able to speak with us at that timeConsumer agreed to reach out to the dealership when her personal issues were
resolved

Contacted consumer directly and apologized for any confusion he encountered concerning his extended warranty coverage.  In an effort to resolve this matter, advised consumer that Bommarito would take care of the non-covered items for this visit and he would only be responsible for the $100...

deductible.  Advised consumer that he has 20 months and 20,000 miles remaining on his contract and that it would be in his best interest to keep the contract for extra assurance for future unexpected repairs, as there are many expensive repair items that ARE covered under the contract.

Complaint: [redacted]
I am rejecting this response because:the business in its response did not mention that the battery replacement too place without my permission,no consent either verbally or written was provided by me.I was next to the advisor and mechanic.I never questioned the duration of the warranty for the new battery-its provided by Nissan Motors,not the dealership.The Nissan Motors has never advised me about the value and quality of the new battery either.I have never received a clear explanation why my battery was replaced without informing me.The new battery quality is much lower than the old one.(longivity)Because Nissan Motors only will cover this type of battery the dealership installed the cheapest one.(the Nissan warranty has nothing to do with this)The dealership violated my rights to make decision if I wanted to replace battery (even free of charge) in my car and no one ever mentioned about this.
Sincerely,
[redacted]