Bommarito Nissan

Initial Business Response /* (1000, 7, 2015/09/02) */
We apologize for the delay in processing your refund. A refund check was issued 8/27/15 and mailed to the home address. Thank you for your patience.

I would like the dealership to send me a check as they stated in their response.

I did not receive any communication regarding this complaint from the Revdex.com.  They replaced a perfectly good battery without my knowledge; in my opinion, they replaced it with an inferior battery.

Consumer visited dealership for an oil change.  Completed a battery check as part of the complimentary multi-point inspection and determined that his battery failed.  As an added-value service to consumer, he was advised that he was being provided a battery under warranty at NO COST to him...

with a genuine Nissan battery.  Because this battery is OEM and the part number that Nissan North America specifies for consumer's vehicle, this battery carries the identical warranty as the original.  Consumer is incorrect when he states in his complaint that the battery is of a lesser quality with a shorter warranty.  Consumer contacted Nissan North America (the manufacturer) who also advised him of this.  Thank you for bringing this matter to our attention.

Consumer indicates that after purchasing a Leaf from Bommarito Nissan in December 2015, he contacted Nissan North America's Roadside Assistance hotline in January, 2016 for assistance after experiencing a flat tire.  Unfortunately, Roadside Assistance failed to show, resulting in the consumer...

contacting his own serivce, [redacted].  When consumer contacted Bommarito Nissan to inform us of this unfortunate incident, Bommarito made a good faith effort to rectify the situation on behalf of Nissan North America by fulfilling all of the following consumer requests:  Compensation for lost time, reimbursement for towing and no cost vehicle charging at [redacted] Nissan, a local Nissan dealership that is in no way affiliated with Bommarito.  Bommarito did reimburse consumer for his towing expense and provided him a check in the amount of one car payment for his lost time.  Lastly, Bommarito Nissan provided consumer with a [redacted] card which could be used anywhere on the [redacted] network. At that time, the salesmen was correct in stating that electric charging at [redacted] Nissan was free of charge.  Unfortunately, [redacted] Nissan has since changed their policy and does charge for using their electric vehicle charger.  At this time, Bommarito Nissan would like to offer the consumer a $100 check for any past charges paid to [redacted] Nissan and for his inconvenience.  Going forward, we would also like to offer the opportunity for the consumer to charge his vehicle at the Bommarito Nissan facility in Hazelwood at no charge.

Vehicle first came to our facility on 02/12/2016 – Ro # [redacted] with the stated concern customer states the malfunction indicator light is on and the engine is running rough. Our technician ran a diagnostic and found the engine to be running rough, and the malfunction indicator light to be flashing...

and the system to have a multi-cylinder misfire code stored. We cleared the codes and after running both a self-learn and an idle air volume relearn procedures, rechecked for codes and found the failure codes had returned but this time also stored a P0305 – cylinder # 5 misfire code also indicating a misfire detected on that cylinder. We noted several issues all which could contribute to stated codes including but not limited to: spark plugs were due for replacement at 100,000 miles (50,000 + miles ago) and oil leaking from both valve cover gaskets possibly filling spark plug ports with oil.   At that point we contacted the customer to get authorization to remove the intake so that the worn plugs could be replaced (engine tune up) as well as performing closer inspection of ignition coils for signs of arcing. That was the authorization needed for the $650.00 the customer refers to as being for a multi-point inspection.   When the intake was removed to access the spark plugs, coils and fuel injectors we found the EGR passages to be badly blocked with carbon, all spark plugs badly worn and the #3 and # 5 plugs to be fuel fouled. Further inspection found the #2 and #5 ignition coils had been arcing to ground clearly causing a misfire on those cylinders. We performed a compression test and found no major concerns with engine compression. We also checked the fuel injector resistance and found to check ok.  We replaced all of the spark plugs, the B1 coils, B1 valve cover gasket, PCV hose, Plenum gasket and air filter. We then cleared all codes and rechecked and at that time no codes reset. There were no codes found in system on any of the multiple times we checked nor were there symptoms indicating any concern with the catalyst on this visit.   Vehicle returned to our facility on 02/22/2016 with the stated concern that the malfunction indicator light came back on but at that time there was no concern noted of the engine running rough. If the engine was running poorly at that time per customer Revdex.com complaint we were not notified of this nor did we experience it on this visit. We again ran a diagnostic test and found a P0420 – TW Catalyst code stored indicating a failure of the converter.  Converter was more than likely damaged when the vehicle was driven while misfiring caused by worn out plugs and faulty ignition coil which would allow raw fuel into the converter. On the initial visit multiple test were ran checking codes and at no time was there a catalyst code indicating that catalyst had failed at that time.  Customer declined replacement of catalyst with estimate given of $1,850.00. Customer was also not charged for diagnostic test although this was obviously not the same concern as noted by the different system codes stored.   Vehicle returned to our facility via tow truck on 04/26/2016 with the stated concern that the vehicle would crank but would not start.  We again ran a diagnostic test and found system to have multiple codes stored (P0102 – MAF sensor, P1121 ECT actuator, and P1122 ECT function).  After several other test were run found that it appears that the catalyst that the customer declined replacement on may have come apart blocking exhaust. We contacted the customer requesting authorization for needed labor cost to remove the exhaust to confirm that diagnosis. Customer has yet to authorize those charges. It is also important to note that if the vehicle was driven until the converter came apart, there may be other damage to the engine or other components.   Bommarito Nissan is confident that on each visit we performed all of the needed diagnostics needed per codes that were stored and symptoms vehicle exhibited and that the repairs made were correct and necessary to correct customers stated concerns. It is unfortunate that there were no codes or symptoms evident indicating issues with converter on the initial visit but with that being the case there would be no way for us have known if in fact the converter had issues at that point.   Bommarito Nissan would be willing to reduce parts and labor cost for the customer by 15% as a goodwill gesture but believe customer is responsible for needed repairs and not Bommarito Nissan.

We apologize again for any confusion concerning the battery replacement.  Since the consumer's original battery has since been disposed of and is no longer available, we would like to offer the consumer the cost of the battery that we installed in his Versa ($115 retail cost) as a goodwill gesture.  This will allow him to take his vehicle to any service center and replace with a battery of his choosing.  We will feel this offer is very fair since the consumer's original battery was replaced under warranty and at no cost to him.

Initial Business Response /* (1000, 7, 2015/07/10) */
A refund in the amount of $1557.33 was issued and mailed to consumer on June 29, 2015 as requested. We wish to apologize for the delay in processing and thank consumer for his business and patience.

We have contacted consumer to advise that refund is in process.  We apologize for the delay.

Complaint: [redacted]
I am rejecting this response because: I attached file for rejecting the response.
Sincerely,
[redacted]

Consumer did purchase a Nissan Quality Guard Plus Vehicle Protection Plan in February, 2012.   The Plan purchased was a 24 month/24,000 mile plan with an expiration date of 2/13/2014.  Bommarito Nissan does offer customers a No Risk Guarantee with the purchase of an Extended Warranty,...

which states the following:  "If you purchase a Security Plus Vehicle Protection Plan from Bommarito Nissan but do not use it prior to expiration date, Bommarito Nissan will refund the full purchase price of the Nissan Security Plus Vehicle Protection Plan."  Further, the contract states the following:  "To receive the refund, I must notify Bommarito Nissan by submitting the attached No Risk Request Form within 60 days of maturity date.  Failure to notify Bommarito Nissan within 60 days of maturity date will disqualify me from receiving the refund."Consumer signed this contract (copy can be provided upon request).  We apologize for any misunderstanding that the consumer encountered as the date the loan is paid off is not now, nor has it ever been a factor in receiving the refund.  Nevertheless, while this refund request is over 2 years late, Bommarito Nissan will offer to refund the consumer 50% of his purchase price as a one time goodwill gesture.  Consumer may contact [redacted] to initiate the refund.

The Rogue was first brought in with an A/C inoperative concern on 10/14/2015. We performed an A/C system diagnosis and found the A/C compressor to have both power and ground to it and the compressor to have failed internally. Customer declined replacement of the compressor at that time. At that...

point, the compressor was not locked up so the vehicles engine would run.   About 4 months later on 02/09/2016 the Rogue was towed in to our facility with the noted concern that the engine would not crank. We diagnosed cause of no start to be a locked up A/C compressor. Since the compressor runs on the engine drive belt, when the compressor locks up it will not allow the engine to turn with the belt installed. We confirmed this diagnosis by removing the belt and the engine would then turn and the engine started with the belt removed.  We recommended replacing the locked up compressor, flushing the A/c system to clean out the contaminates caused by the compressor locking up, replacing the A/C receiver drier and replacing a sticky tensioner that may have been damaged as the compressor began to lock up.   To answer the customers concern that we did not give him the option of getting the Nissan Rogue running without a fully functional A/C compressor; there is no other options of getting the vehicle running without replacing the locked up compressor. Since the engine belt also runs the compressor, and the engine alternator, the engine would not turn with the locked up compressor and the belt on. We were able to start the engine by removing the belt, but it would not be drivable that way because the belt also drives the alternator.   The vehicle was brought back in on 04/16/2016 with a stated concern that the A/C is not blowing cold. We again performed an A/C system diagnosis and found the compressor Was not running. Further diagnostics found the circuit to the compressor was open meaning there was no power to the compressor.  Traced cause to a 10 amp fuse located under the hood being burnt/open. Once the fuse was replaced the compressor did run.  The fuse more than likely blew caused by the excessive draw on the system as the compressor was locking up. As stated the compressor was replaced during the winter so after the compressor was replaced the system would have blown cold due to the outside air being cold. Obviously there was no charges for diagnosis, repairs or the fuse on this visit.   We are fully confident in both our diagnosis of the concern and that the proper and only possible repairs were made to get the vehicle running after it was towed to our facility. If the fuse was blown/open at that time we apologize that our technician missed that and for the inconvenient that caused by the customer having to come back in to our facility. Bommarito would be happy to offer the customer a $100.00 credit good at our service department to compensate for the inconvenience.

Initial Business Response /* (1000, 7, 2015/09/09) */
While the consumer did sign a credit application authorizing the dealership to submit her information to various financial institutions in order to receive the most favorable interest rate, (documentation available upon request), we will refund...

the consumer the $1500 down payment in the event there was a miscommunication between the salesman, finance manager and/or consumer. We apologize for any possible misunderstanding and thank her for her business.

Thank you for bringing this matter to our attention.  We cut a check for $100 on 6/14/17 to cover the cost of the satellite radio and mailed to consumer.  We apologize for the delay.

Collision Center Manager contacted customer by telephone on this date and apologized for her recent experience.  Advised her that we would mail her a check for $70 as requested.  Customer indicated that she was satisfied.