Bommarito North County Inc

Bommarito has been in contact with consumer and has agreed to replace his engine with a used engine to satisfactorily resolve this matter.  The engine comes with a parts only warranty for six months.  We sincerely apologize for any inconvenience the consumer experienced.

Dear Revdex.com,I received a copy of the extended warranty program from Bommarito Honda. My argument with them is, they explained the definition of the extended warranty expiration differently than in the refund claim form.Here is what they explained about the extended warranty in "Honda CARE program" (I have a copy of this service contract)This is what their claim form says where they trick their customers,This is really disappointing.Thank you,

We apologize for consumer's less than satisfactory service experience and would like to offer the consumer a $550 service credit.  We request that the consumer contact our Service Manager, [redacted], to activate the credit.

We apologize for the delay in processing payment for consumer.  A check will be mailed in the amount requested today.  We left consumer a voice mail today letting him know to expect payment shortly.

Consumer was in our service department for diagnosis of the SRS light, which she indicated had been illuminated for quite awhile.  Our diagnosis found that the SRS harness under the driver's seat was faulty and had been taped with electrical tape.  We quoted consumer for the repair;...

however, consumer indicated that she felt we should cover the cost of the repair since she believed we sold her the car in that condition.  Our service manager explained that had the car been sold in that condition, it would have presented itself at or near the time of sale.  As consumer indicates in her complaint, her car was in earlier this year for a recall.  At that time, we noted on the repair order that the light was on, however, the consumer did not inquire as to why the light was on.  We apologize that the consumer believes we should have better informed her and in an effort to satisfactorily resolve this complaint, we would to offer a 25% discount on the repair.

Initial Business Response /* (1000, 5, 2016/02/11) */
Notified consumer that a full refund of her Honda Care Contract was issued 2/11/16 with our sincere apologies for the delay in processing, as she requested.

We contacted consumer via telephone and scheduled an appointment for her to come to the dealership on Monday, January 16, 2017 to discuss her concerns.  As of this writing, she has not come to the dealership.  We have left her another message in an attempt to reschedule.

Contacted consumer directly to apologize for any inconvenience she experienced.  Assured her that while the clicking noise could be interpreted as a result of the tire rotation, it was strictly a coincidence as the struts and mounts are not loosened, disassembled or tampered with in any way...

when completing a tire rotation.  In an effort to satisfactorily resolve this issue, offered a partial refund as well as a future service credit.  Consumer has accepted offer.

Attached is a copy of the No Risk Guarantee that consumers accepted and signed on October 15, 2009.  As indicated on the Guarantee, the consumer must notify Bommarito Honda within 30 days of maturity date in order to receive the refund.  In this instance, the deadline to receive the refund...

was December 15, 2016. Bommarito Honda was not notified until April, well outside of the deadline.  We do apologize for this misunderstanding, and in the interest of customer satisfaction and as a goodwill gesture, we would like to offer consumer a $500 service credit to redeem at our Honda store.  We request that consumers contact our service manager, [redacted], if they would like to take advantage of this offer.

Complaint: [redacted]
I am rejecting this response because: This matter is not resolved. I had to...

trade my car at  a loss because of problems with the car regarding the transmission which was eventually part of a recall and the failure of the service department to take the noise and steering of the car seriously. No nothing was resolve.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Contacted customer by telephone to discuss his issues with his Honda Accord.  Customer advised that he had traded the Accord to our sister store, Bommarito Toyota and that his issue was resolved.