Bommarito Volkswagen Of St Peters

We sold the Volkswagen on July 1st not July This vehicle was sold including a month mile warranty from the purchase dateThe vehicle has been brought back to the dealership on two separate occasions for repairs, once on July 6th 2015, and on August 27th 2015, and not once was anything mentioned about the seals on the top, all concerns were corrected and covered under the terms of the warrantyWe will send documentation if necessaryThe vehicle has not returned for service since the last repairIn spite of the fact that the vehicle is no longer covered under any warranty from either the manufacturer of from Bommarito, we will still assist this customer with this repair if she will just reach out and ask for assistance, which she has not done up to this pointI can be reached at [redacted]

The owners manual in question was in the vehicle when deliveredThe manuals are located on a top shelf of the glove box and not easily foundCustomer came to dealership and was shown the location of the manual

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and title was submitted to DOR at the Des Peres, MO locationPending Jefferson City's review, acceptance, and issuance of official title I tentatively accept Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: When I purchased a new Mazda I expected certified mazda parts not after market items. I would not have agreed to a deal with after market parts. Sincerely, [redacted]

All issues with this Vehicle have been corrected to the customers satisfaction, Including; Compensation for a late fee, due to Title delays and Courtesy transportation at no additional charge to customer

Initial Business Response /* (1000, 5, 2016/02/25) */
Contact Name and Title: *** T***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.net
We regret that there was a posting error on our web site that was inadvertently keyed $in stead of $83,We are not quite sure
how the error occurred however we do have a disclaimer posted on our web page for instances such as thisThe claim that any salesperson here told someone that the price was correct on a $90,brand new vehicle is preposterousour offer still stands in that we have offered this customer a $gift certificate for their inconvenience

Complaint:
I am rejecting this response because:
This is not true the Ford dealership said they heard the problem and bommarito service manager said he heard it to The Ford dealership said they know it's a broblem but they don't know where to start to fix it so the both service manager s said they here the problem but who is going to pay the Ford dealer to start going into the car to find the problem bommarito needs to find a fix not the Ford dealer And I have the report from the dealership as to what they said and foundThe car has a broblem and I've had several shops diagnos the problem and all are in agreement this is not And I sat down with the salesman yes the offered me a dollars less than what I paid and the warranty was offers at a huge priceI just want the car fixed or they can have it back they are not tell the truth about there inspection of there cars the oil air filter was never changed in the car it was black so how good is there inspection of cars this manager has gone on rides with me and he was the one who suggested to take the car to Ford dealership because there techs was not good at this kind of problem So clearly there is a problem with the car they don't even want it back I'm very reasonably I just want it fixed or another SUV
Sincerely,
*** ***

On 12/15/Ms*** filled out a cancellation form at our dealership. At that time she was informed that *** would need a Total Loss Report showing the date of loss and mileage at time of loss in order to properly cancel her benefits she purchased. She supplied us with the
requested information on 12/16/2016. At that time we informed Ms*** that refunds take approximately 4-weeks and the funds will be sent to *** ***, the loan originator. We took the information provided and forwarded it to *** promptly. We received confirmation of the refund on 12/27/from ***. On 01/04/we forwarded the funds in the amount of $to the loan company that originated the loan. They received those funds according the information we have and there is a zero balance left on the loan We have attached documents confirming our findings. We greatly appreciate Ms***’s business and have policies and procedures in place to make sure refunds are handled in a timely manner

The circumstances surrounding the purchase of this vehicle are unfortunateI have First hand knowledge of all related conversations and offersI personally made several phone calls to *** *** to try to reconcile this issue only to be hung up on during the 2nd and 3rd contactWe have a
hour return policy, which states that a customer may exchange the vehicle within the first hours for any reasonThe previous customer had done just thatAfter we exchanged the vehicle we applied for a duplicate MSO because the original had been filled out for an Illinois customerOur administrative office was not notified that the vehicle had been returned under our policy and inadvertently took the paperwork to the Illinois License office to have an Illinois title issued along with paying the sales taxWe then contacted the state of Illinois and was refunded the sales tax however they would not release the status of the titleWe then contacted *** *** and notified her that in order for us to acquire a Missouri Title we would have to do an IDOD at our expense and we also offered to pick up the vehicle as to not inconvenience her further, she declinedWe only contacted our Attorney with the hope that she would speak to them to resolve the issue, and because she asked us not to contact her furtherAfter *** *** turned down our offer to Buy the vehicle back at the Full price she paid plus an amount equal to the difference in the actual cash value and her trade allowanceWe also attempted to resolve the issue thru the Attorney General, to no availWe gladly welcome the opportunity to resolve this issue, if *** *** wants to go to the shop of her choice and obtain an IDOD and forward it to me personally to ***@bommarito.net or alternatively fax to *** we will provide her with the title within days of receipt, and pay for that inspection. We will also pay any late fee that may be associated with the applicationWe will also pay her $for the inconvenience this has caused herPlease call *** ** *** at *** with any further questions

MO inspection faxed to *** *** at posted number on Tuesday, Oct Will expect car title and check within the days he quoted

Ms*** called to inform the Revdex.com that she received in the mail today a check for $from Bommarito VW for half the cost of the replacement of the convertible top on her car. She is satisfied with the resolution by the business regarding this complaint

I no longer have any interest or time to pursue this matter.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The rear parking sensors that were installed on this vehicle were installed after the vehicle arrived at our dealership and were not part of the original OEM equipment, At no time did we represent the parking sensors as original factory equipmentIt is our understanding that the sensors have been
replaced are in perfect working orderThe aforementioned sensors carry the same factory warranty of years and 36,miles and if the original manufacturers warranty was extended, this extended warranty will also cover the sensorsI will be happy to discuss this matter with the customer in person as I have had no direct contact with them up to this point

Complaint: ***
I am rejecting this response because the air bag light came on within a few miles after purchasing, but the dealerships shop was closedWe were told by Bommarito to have the vehicle inspected where my son lives which is why we took it to the first shopUnfortunately, it would not pass Missouri inspection because it needed front brake padsMy son moved the following day to Alabama to work for the summer and along the trip the check engine light came onThe code was read with an OBD meter which indicated a bad catalytic converterI called Bommarito and the GM told me to have my son take it to the second shop, where several issues were found including a bad catalytic converter and the air bag sensors needed re-calibratedI then brought the vehicle back to Bommarito and it was inspected and they found no issuesAfter picking the vehicle up from them, the air bag and check engine lights came on againEvery shop I have taken it to, with the exception of Bommarito, says the vehicle is in need of repairs and the lights continue to come onWe have had some of the needed repairs completed because they are safety issues, however, more repairs are neededI would also like to add that there was a safety recall listed on the Carfax that Bommarito said had been taken care of, when in fact, it had not beenI have since taken care of this at a nearby Jeep dealershipThe salesman grossly misled us into believing that this was a safe, reliable vehicle when it is not
Sincerely,
*** ***

We have Instructed our customer to return to the dealership to review the repairs and offer a solution to their issues. We will update this report when completed.

The vehicle mentioned in this complaint was purchased AS-IS. After experiencing problem with the vehicle the customer took the vehicle to another service shop where it was inspected, the shop told the customer that the vehicle needed front brake pads, which they paid $67.00 for. The customer then...

took the vehicle to another shop which gave them a laundry list of things that they claimed needed repair including the front brake pads that had just been replaced. After the customer contacted me we agreed to re-inspect the vehicle as the original inspection had expired. We performed an emissions and safety inspection on the vehicle passing both. The technician noted that there were no warning lights present and no failure codes stored. We issued a check to the customer as a good will adjustment for $167.00. We have fulfilled all obligations under the terms of the sales agreement and more.

The owners manual in question was in the vehicle when delivered. The manuals are located on a top shelf of the glove box and not easily found. Customer came to dealership and was shown the location of the manual.

The vehicle in question was purchased AS-IS. A safety and emissions test was performed and the vehicle passed. The failure occurred days after the sale. We have already repaired the vehicle at our expense as a gesture of good will.

Due to delays at the state of Missouri's DMV the title took longer than anticipated to acquire. Title, Settlement Check and Check for IDOD and Late fees have gone out FedEx today 10/26/17. Sorry for the dealay.

We sold the 2005 Volkswagen on July 1st 2015 not July 2016. This vehicle was sold including a 6 month 7500 mile warranty from the purchase date. The vehicle has been brought back to the dealership on two separate occasions for repairs, once on July 6th 2015, and on August 27th 2015, and not once...

was anything mentioned about the seals on the top, all concerns were corrected and covered under the terms of the warranty. We will send documentation if necessary. The vehicle has not returned for service since the last repair. In spite of the fact that the vehicle is no longer covered under any warranty from either the manufacturer of from Bommarito, we will still assist this customer with this repair if she will just reach out and ask for assistance, which she has not done up to this point. I can be reached at [redacted].