Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Please accept the is our reply to the aforementioned complaintMcAfee placed an account in our office for collections in the name of [redacted] on 2/18/We supplied the invoices validating the debt per the customers request, however we received no replyMcAfee contacted us on April 30th and indicated the customer was going to work with them directly to resolve the debt and we placed the file on hold per their requestWe will make no further attempts to collect on the file based on our clients request.Regards
Please accept this as our reply to the aforementioned complaintAccording to the records provided to us ther order was confirmed by [redacted] During the order confirmation process Mr [redacted] was asked the month and date of birth (10/15)This is how teh client confirms all orders However, since the book is sent regular mail and teh client cant confirm or deny if the item was received they have requested we close teh account and return it to themThis action is being processed today 9/8/2015If there are any further questions please feel free to contact me directly [redacted]
Please accept this as our response to the aforementioned complaintI have had the chance to review the file and confirm the facts as presentedWe have confirmed through the client that [redacted] is not liable for this debt and have closed the account accordinglyThere will be no reporting or further communication from JSD on this matter to [redacted] or its associates.Based on this I will assume the matter to be resolved per the request issued.Regards [redacted] ***
Please accept this as our response to the aforementioned complaintI have reviewed the file and it appears the client (CEEL) failed to follow their protocols when entering the saleI am therefore closing the file in our office and clearing our recordsI believe this resolves the issue however feel free to contcat me at the below indicated numbers should you have any questions Regards [redacted] Executive Recovery Manager IACC Certified Commercial Collector JSD Management Inc College Park Drive Dover, DE [redacted]
please accept this as our response to the aforementioned complaintI have reviewed and closed the file as disputed based on the complaintPlease be sure to return the book as stated in the write upThey do offer the product as at free week trail afterwards if the product is not returned you are billedThat appears to be what happened here? [redacted]
Please accept this as our response to the aforementioned complaintI have reviewed the file and spoke with [redacted] on this matterThe outcome is the account has been closed and returned to the client with no negative action being takenI also addressed the hang up and I believe this was during a timeframe where we were experiencing phone issues since we just installed a new phone system Feel free to contact me should you have any other concerns in regards to this matter [redacted]
Please accept this as our response to the aforementioned complaintMcAfee asked us to reach out to American Payment Systems inc on May 18th We spoke with Mr [redacted] who stated at the time the call was a scam and that he never dealt with McAfeeI have asked the client to provide supporting documentation of this claim and based on what I see (copies attached) not only did Mr [redacted] appear to have knowledge he further appeared to have signed the contact associated with this transaction McAfee supplied the service over the period of time billed and did not receive payment for said servicesWhile I can appreciate Mr [redacted] position it does not lessen the opinion that the debt is owed for services rendered (Invoices attached) I have further supporting documentation but was limited to what I could attach on this responseI would be happy to discuss the matter with Mr [redacted] personally to help better understand his position and I would be more than willing to attempt to broker an offer in compromise on this bill should he be willing to discuss [redacted]
Please accept this as our reply to the aforementioned complaintI have reviewed the call in question and can see where Ms [redacted] would be upsetBoth parties in the call were attempting to speak over each other and neither was listening to what was being saidWhile we believe the collection to be legitimate on this matter both through supporting documents and also ms [redacted] own admission, we will close the account as a refusal to pay and direct the client to seek alternative collection means to secure their money/equipment.Please feel free to contact me directly should you have any additional questions otherwise I will consider this matter closed Regards [redacted]
Please accept this as our reply to the attached complaint [redacted] High School was actually placed fopr collections two times by the client on two seperate datesThe 7/15/placement was paid for and teh 2/2/placement is still showing openThe reason the complaintant was given two names is both populated due to the multiple accountsI have contacted the client and they have agreed to close the file with us Please feel free to contact me should there be any additional questions otherwise I will consider the matter resolved Regards [redacted] *
Please accept this as our reply to the aforementioned complaintWe are closing the file per your request, since the book was returnedYou will receive no additional communication on this matter from us
Please feel free to contcat me should you have any further
questions.
Regards
*** ** *** ***
*** *** ***
*** *** *** ***
*** *** ***
*** *** *** ***
*** ** ***
*** *** *** ***
*** ***
*** *** ***
From the response:
When I read the message from the business, the response was not clear to me. The 2nd sentence says "I have been able to review the documentation provided by the client AND DETERMINED THAT FURTHER REVIEW IS REQUIRED". But then the writer says he has closed and returned the file to the client and "you will not hear from this office going forward". ***Answer: We have closed the file at the agency level and returned it to the client for review of the information providedAfter they review the notes they will close account in their system. ***
I want to make sure I'm interpreting this correctly - that the response does in fact mean we will have no further contact either by phone or mail from his company? ***Answer: You are correct we have ceased all activity on the file.***
My response if indicated by *** before and afterPlease feel free to ask if you need more detail
Please accept this as our response to the aforementioned complaintWe were hired by *** Company to contact *** * *** who was an independent agent who used *** as a support companyAs part of the services *** provides office space for closings, advertising support and legal defense fund
accessThe latter is what this $bill was forI will attach a copy of the invoice to the response since the complainant requested itI am confused as to why this complaint is being made by *** ***'s mother instead of *** ***s directly? As for providing documentation of the debt we as a matter of habit will provide the proof of debt when requested by the party involved (not their mother)
Secondly, to cover the matter of licensing we are exempt under Florida statute as ruled upon by the State of Florida Office of Financial Affairs on two separate occasions this yearThis is due to the fact we are not located in Florida and only collect using phone, mail and electronic communicationsThe issue with Nevada is not relevant to this as neither party involved resides thereHowever, we currently use Nevada local attorneys when handing cases there
I have made the decision to close the file and return it to *** and it will be up to them as to what happens next
Regards
*** ** *** ***
*** *** ***
*** *** *** ***
*** *** ***
*** *** *** ***
*** ** ***
*** *** *** ***
*** *** ** ***
*** *** ***
Please accept this as our response to the customers rejection on our previous replyBased on the continued refusals to deal with the matter, we have closed the file and returned it to the clientThe customer will no longer hear from this office
Please accept this as our reply to the aforementioned complaintIn reviewing the complaint it appears there may have been a misunderstanding on the length of time the person could keep the book before being chargedI believe you mentioned days however, my understanding is weeks from
date of deliveryEither way the client wishes to resolve the matter and has authorized us to close the file without actionPlease feel free to contcat me shoudl you have any questions*** ** *** ***
*** *** ***
*** *** *** ***
*** *** ***
*** *** *** ***
*** ** ***
*** *** *** ***
*** *** ** ***
*** *** ***
Please accept this as our response to the aforementioned claimI have reviewed the file and determined it is under the name of Electronic Payment Systems LLC additionally, *** *** is listed as a member officer per D&B and the Colorado Secretary of StateThis would mean the debt falls outside
of the FDCPA which protects consumersThis is a commercial debt and the sale was made to a viable in business company*** *** may ask to cease communication at his residence and we will honor that request at this pointHowever, we must continue communications with the company as a whole due to the outstanding balance owed our clientI am willing to discuss this matter with *** *** or his agent personally in an effort to reach a resolution for all parties concernedI may be reached at the below listed numbers
*** ** *** ***
*** *** ***
*** *** *** ***
*** *** ***
*** *** *** ***
*** ** ***
*** *** *** ***
*** *** ** ***
*** *** ***
Please accept this as our response to the aforementioned complaintI have reviewed the file in question and according to the notes CEEL spoke with *** *** who authorized the material to be sent for his reviewDuring the call *** provided his month and date of birth for authorization
purposes and the product was shipped on trialThe material was never returned which is why the billing occurred
However, in an effort to resolve the complaint we will close the file per the writers requestIf there are any further questions please feel free to contact me directly
Regards
*** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have worked with JSD Management for several years and we have had a great success with this business They are available pretty much anytime I call and if I have to leave a message they get right back to me I would recommend them to anyone that is trying to collect bad debt No matter how large or small the account they give it the same attention
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I read the message from the business, the response was not clear to me. The 2nd sentence says "I have been able to review the documentation provided by the client AND DETERMINED THAT FURTHER REVIEW IS REQUIRED". But then the writer says he has closed and returned the file to the client and "you will not hear from this office going forward".
I want to make sure I'm interpreting this correctly - that the response does in fact mean we will have no further contact either by phone or mail from his company?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Please accept the is our reply to the aforementioned complaintMcAfee placed an account in our office for collections in the name of [redacted] on 2/18/We supplied the invoices validating the debt per the customers request, however we received no replyMcAfee contacted us on April 30th and indicated the customer was going to work with them directly to resolve the debt and we placed the file on hold per their requestWe will make no further attempts to collect on the file based on our clients request.Regards
Please accept this as our reply to the aforementioned complaintAccording to the records provided to us ther order was confirmed by [redacted] During the order confirmation process Mr [redacted] was asked the month and date of birth (10/15)This is how teh client confirms all orders However, since the book is sent regular mail and teh client cant confirm or deny if the item was received they have requested we close teh account and return it to themThis action is being processed today 9/8/2015If there are any further questions please feel free to contact me directly [redacted]
Please accept this as our response to the aforementioned complaintI have had the chance to review the file and confirm the facts as presentedWe have confirmed through the client that [redacted] is not liable for this debt and have closed the account accordinglyThere will be no reporting or further communication from JSD on this matter to [redacted] or its associates.Based on this I will assume the matter to be resolved per the request issued.Regards [redacted] ***
Please accept this as our response to the aforementioned complaintI have reviewed the file and it appears the client (CEEL) failed to follow their protocols when entering the saleI am therefore closing the file in our office and clearing our recordsI believe this resolves the issue however feel free to contcat me at the below indicated numbers should you have any questions Regards [redacted] Executive Recovery Manager IACC Certified Commercial Collector JSD Management Inc College Park Drive Dover, DE [redacted]
please accept this as our response to the aforementioned complaintI have reviewed and closed the file as disputed based on the complaintPlease be sure to return the book as stated in the write upThey do offer the product as at free week trail afterwards if the product is not returned you are billedThat appears to be what happened here? [redacted]
Please accept this as our response to the aforementioned complaintI have reviewed the file and spoke with [redacted] on this matterThe outcome is the account has been closed and returned to the client with no negative action being takenI also addressed the hang up and I believe this was during a timeframe where we were experiencing phone issues since we just installed a new phone system Feel free to contact me should you have any other concerns in regards to this matter [redacted]
Please accept this as our response to the aforementioned complaintMcAfee asked us to reach out to American Payment Systems inc on May 18th We spoke with Mr [redacted] who stated at the time the call was a scam and that he never dealt with McAfeeI have asked the client to provide supporting documentation of this claim and based on what I see (copies attached) not only did Mr [redacted] appear to have knowledge he further appeared to have signed the contact associated with this transaction McAfee supplied the service over the period of time billed and did not receive payment for said servicesWhile I can appreciate Mr [redacted] position it does not lessen the opinion that the debt is owed for services rendered (Invoices attached) I have further supporting documentation but was limited to what I could attach on this responseI would be happy to discuss the matter with Mr [redacted] personally to help better understand his position and I would be more than willing to attempt to broker an offer in compromise on this bill should he be willing to discuss [redacted]
Please accept this as our reply to the aforementioned complaintI have reviewed the call in question and can see where Ms [redacted] would be upsetBoth parties in the call were attempting to speak over each other and neither was listening to what was being saidWhile we believe the collection to be legitimate on this matter both through supporting documents and also ms [redacted] own admission, we will close the account as a refusal to pay and direct the client to seek alternative collection means to secure their money/equipment.Please feel free to contact me directly should you have any additional questions otherwise I will consider this matter closed Regards [redacted]
Please accept this as our reply to the attached complaint [redacted] High School was actually placed fopr collections two times by the client on two seperate datesThe 7/15/placement was paid for and teh 2/2/placement is still showing openThe reason the complaintant was given two names is both populated due to the multiple accountsI have contacted the client and they have agreed to close the file with us Please feel free to contact me should there be any additional questions otherwise I will consider the matter resolved Regards [redacted] *
Please accept this as our reply to the aforementioned complaintWe are closing the file per your request, since the book was returnedYou will receive no additional communication on this matter from us
Please feel free to contcat me should you have any further
questions.
Regards
*** ** *** ***
*** *** ***
*** *** *** ***
*** *** ***
*** *** *** ***
*** ** ***
*** *** *** ***
*** ***
*** *** ***
From the response:
When I read the message from the business, the response was not clear to me. The 2nd sentence says "I have been able to review the documentation provided by the client AND DETERMINED THAT FURTHER REVIEW IS REQUIRED". But then the writer says he has closed and returned the file to the client and "you will not hear from this office going forward". ***Answer: We have closed the file at the agency level and returned it to the client for review of the information providedAfter they review the notes they will close account in their system. ***
I want to make sure I'm interpreting this correctly - that the response does in fact mean we will have no further contact either by phone or mail from his company? ***Answer: You are correct we have ceased all activity on the file.***
My response if indicated by *** before and afterPlease feel free to ask if you need more detail
Please accept this as our response to the aforementioned complaintWe were hired by *** Company to contact *** * *** who was an independent agent who used *** as a support companyAs part of the services *** provides office space for closings, advertising support and legal defense fund
accessThe latter is what this $bill was forI will attach a copy of the invoice to the response since the complainant requested itI am confused as to why this complaint is being made by *** ***'s mother instead of *** ***s directly? As for providing documentation of the debt we as a matter of habit will provide the proof of debt when requested by the party involved (not their mother)
Secondly, to cover the matter of licensing we are exempt under Florida statute as ruled upon by the State of Florida Office of Financial Affairs on two separate occasions this yearThis is due to the fact we are not located in Florida and only collect using phone, mail and electronic communicationsThe issue with Nevada is not relevant to this as neither party involved resides thereHowever, we currently use Nevada local attorneys when handing cases there
I have made the decision to close the file and return it to *** and it will be up to them as to what happens next
Regards
*** ** *** ***
*** *** ***
*** *** *** ***
*** *** ***
*** *** *** ***
*** ** ***
*** *** *** ***
*** *** ** ***
*** *** ***
Please accept this as our response to the customers rejection on our previous replyBased on the continued refusals to deal with the matter, we have closed the file and returned it to the clientThe customer will no longer hear from this office
Please accept this as our reply to the aforementioned complaintIn reviewing the complaint it appears there may have been a misunderstanding on the length of time the person could keep the book before being chargedI believe you mentioned days however, my understanding is weeks from
date of deliveryEither way the client wishes to resolve the matter and has authorized us to close the file without actionPlease feel free to contcat me shoudl you have any questions*** ** *** ***
*** *** ***
*** *** *** ***
*** *** ***
*** *** *** ***
*** ** ***
*** *** *** ***
*** *** ** ***
*** *** ***
Please accept this as our response to the aforementioned claimI have reviewed the file and determined it is under the name of Electronic Payment Systems LLC additionally, *** *** is listed as a member officer per D&B and the Colorado Secretary of StateThis would mean the debt falls outside
of the FDCPA which protects consumersThis is a commercial debt and the sale was made to a viable in business company*** *** may ask to cease communication at his residence and we will honor that request at this pointHowever, we must continue communications with the company as a whole due to the outstanding balance owed our clientI am willing to discuss this matter with *** *** or his agent personally in an effort to reach a resolution for all parties concernedI may be reached at the below listed numbers
*** ** *** ***
*** *** ***
*** *** *** ***
*** *** ***
*** *** *** ***
*** ** ***
*** *** *** ***
*** *** ** ***
*** *** ***
Please accept this as our response to the aforementioned complaintI have reviewed the file in question and according to the notes CEEL spoke with *** *** who authorized the material to be sent for his reviewDuring the call *** provided his month and date of birth for authorization
purposes and the product was shipped on trialThe material was never returned which is why the billing occurred
However, in an effort to resolve the complaint we will close the file per the writers requestIf there are any further questions please feel free to contact me directly
Regards
*** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have worked with JSD Management for several years and we have had a great success with this business They are available pretty much anytime I call and if I have to leave a message they get right back to me I would recommend them to anyone that is trying to collect bad debt No matter how large or small the account they give it the same attention
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I read the message from the business, the response was not clear to me. The 2nd sentence says "I have been able to review the documentation provided by the client AND DETERMINED THAT FURTHER REVIEW IS REQUIRED". But then the writer says he has closed and returned the file to the client and "you will not hear from this office going forward".
I want to make sure I'm interpreting this correctly - that the response does in fact mean we will have no further contact either by phone or mail from his company?