Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, for the company to state that "both parties" were attempting to speak over each other and "both parties" wouldn't listen to each other is to imply that there was some sort of mutual guilt of said "both parties"I simply told the rep that I was not paying that bill and she began making snide and demeaning accusationsEven if I did become irate--which I did not whatsoever--a professional company does not resort to her immature ineffective "collection" tactics
An acknowledgment of their representative's poor phone conduct would have been appreciated rather than this talk of "both parties" not wanting to listen to each otherHer unprofessional temper was simply matched by her higher-up's unprofessional sugar-coatingI am grateful to have had my illegitimate collections account removed from their company
Thank you,
*** ***
Please accept this as our reply to the above referenced complaintI have been able to review the documentation provided by the client and determined that further review is requiredI have therefore closed and returned the file to the client and you will not hear from this office going forward
/>
Please feel to contact me should you have further questionsOtherwise, I will consider the matter resolved on this end
Regards
*** ***
*** ***
*** *** *** ***
Please accept this as our reply to the aforementioned complaintI have reviewed Ms***'s complaint and the information provided by the Center for Education and Employment Law (CEEL) Based on that review I was able to determine CEEL failed to obtain the required security info for the
purchase and therefore we are closing the file immediately. There will be no additional contact from this office and the file will be noted as disputed with CEEL directly
Please feel free to contact me directly is you have any further issues
Regards
*** ***
*** *** *** ***
Revdex.com:
I have reviewed the response made by the Revdex.com in reference to complaint ID ***, and find that this resolution is satisfactory as long as JSD does indeed close the file and make no further attempt to collect a debt that is not owed
*** ***, *** *** direct report, specified in an email dated October 29, that the $legal defense fund was being deducted from Leah's commission check which *** *** certainly ought to know, since he signed the check and personally provided the attached itemized deductions.
L*** *** *** employ for many reasons including personal and religiousThankfully these issues have not been a problem at her new company.
As to why I am filing the complaint, anyone can file a complaint regarding unscrupulous business practices and it will be up to the State of Florida to determine if JSD's business practices are lawful according to Florida Statutes.
Thank you again for your prompt, courteous and professional serviceI am very impressed.
Regards,
Please accept this is our response to the aforementioned complaint. This accounts was placed with us on May 3 2016 by the Center for Education and Employment Law. They indicated that [redacted] the Assistant Principal ordered the Encyclopedia of American School Law and that upon completion...
of the trial period kept the book and was billied accordingly. I do show where we emailed Marcus to discuss but did not get a reply, I can not speak to the fact if we received a call or not since there are no notes showing my collector received a call.
Based on the dispute and our apparant lack of reply to the inquiry I am closing the file and sending it back to the client accordingly. I apoligize if we dropped the ball on this and assure you that no negative reporting occured. At this point I believe the matter to be closed, however if you require any additional information plese feel free to contact me directly.
[redacted]
Please accept this as our response to the aforementioned complaint. I have had the chance to review the call and was able to determine that [redacted] was correct and that the amount quoted was $825.00. Additionally, while it is standard to charge a $3.95 fee to process the payment the...
collector did fail to mention it. Based on these events I will issue a refund for $33.95 to be mailed to [redacted] This refund will be sent out by 9/29/2014.
Finally, the collector also failed to get a settlement letter signed, so we can close the file out at the reduced amount quoted. I will get that letter drafted and sent over for signature and will need to have it back to complete the settlement. Please feel free top contact me with any questions you may have in regards to this matter.
Regards
[redacted]
Please accept this as our resonse to the aforementioned complaint. I have had the chance to review this matter and it does appear that there is a new owner at the location. That new owner kept the same contact phone number and the same basic business name. This action allows then to benefit from...
ther previous business's reputation. While the new owner appears not to have any legal responsibility to the debt, it is also clear that they benefitted from the work Bright House performed. Our experience with these matters show that industry good will carrys a lot of weight with creditors who lose out when a business is sold or transfered. We often see the new owner offer something toward the benefit they received so that the client is more likely to deal with them in the future. At this point that is all we can ask for and I will be closing the account and returning it to Bright House with the recommendation to write the balance off as bad debt. This will then list the business name and number of the previous owner in the shared advertising database to prevent further issues.
Regards
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The invoice copies this company attached to their response we have never ever received nor seen before.
ALSO
The signature on the invoice or order is NOT my signature. I can provide you copies of my signature from my drivers license, my signature card at my bank, my signature stamp I use in my business and to sign checks
, etc. etc and anyone will easily see the invoice / orders they are trying to provide for proof of owing this debt IS NOT MINE!!!!!!
Please discontinue this collection proceedings immediately.
Please accept this as our reply on the aforementioned complaint from [redacted]. We have contacted [redacted] about a book that was ordered through our client the Center for Education and Employment Law. This inquiry was based on the clients claim that [redacted] purchased a book from...
them and to date has not paid nor returned it. We followed up on [redacted] claim taht the book as indeed returned early on and that she was not given credit for the return. At this point the client has agreeded to close the claim without further action on pur part and we have therefore cloased and returned the file accordingly.
In regard to the request for removal of any report data from the credit bureau, no action is required since no reporting occured from either CEEL or JSD Management.
Regards
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Electronic Payment Systems LLC (EPS) by and through the documents provided to the Revdex.com, made it clear that they do not agree with the XO Claims and wishes no further contact with JSD Management. If XO Communications and/or their agent JSD Management feel they have a claim, then we have instructed them to cease any contact and to press those claims in a court of
proper and competent jurisdiction. JSD has no right and is granted no license to harass, which is clearly their intent, just because EPS is a business. Additionally, my personal home telephone
number is not associated with EPS. I am a consumer and protected by law, and JSD hiding behind any veil to pursue their interests is reprehensible. I doubt the Delaware AG and the FTC will share JSD’s position or support their actions.
I do not accept their response and believe that lawbreakers should be punished. JSD is breaking the law. I believe the Revdex.com should find the JSD response as unacceptable as I do and note their activity appropriately. I don’t think that any consumer believes that overzealous collections companies should be allowed to continue in business.
please accept this as our response to the aforementioned complaint. I have reviewed and closed the file as disputed based on the complaint. Please be sure to return the book as stated in the write up. They do offer the product as at free 2 week trail afterwards if the product is not returned...
you are billed. That appears to be what happened here. ?[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Mr. [redacted],
I am [redacted], Director at JSD Management Inc., and I have reviewed your recent complaint submitted to the Revdex.com on behalf of Crimson Valley Landscaping. The most important thing I can do is to apologize for my representative's calls and treatment of...
you and your staff. JSD Management Inc. takes these matters seriously and I want you to know what we have done on our end to address such actions.First, my management team and I reviewed the (4) phone calls made to you by my representative and we have reviewed those calls with him as well as the entire sales team. Needless to say, we used those calls as examples of what NOT to do when attempting to work with and develop new customers.
Second, we have reprimanded the gentleman in question both verbally and written (he received an immediate suspension of two days without pay as well).
Third, the management team has created a call checklist where we review individual representatives calls on a weekly basis, looking for training opportunities while addressing concerns at the same time.
Fourth, we have removed your phone number and contact information from any of our call lists so we do not contact you again, per your request.
We thank you for bringing these concerns to the forefront so our team can properly manage, train and implement actions to better serve our clients, potential clients and the like. Again, we take these matters very seriously and we will always take corrective measures when and where necessary.
If you should need anything in the future, please contact me directly at [redacted] or you may email me at [redacted] Thank you again.
Please accept this as our response to the aforementioned complaint. I have reviewed the file and spoke with [redacted] on this matter. The outcome is the account has been closed and returned to the client with no negative action being taken. I also addressed the hang up and I believe this was during a...
timeframe where we were experiencing phone issues since we just installed a new phone system.
Feel free to contact me should you have any other concerns in regards to this matter.
Please accept this as our reply to the aforementioned complaint. The file was placed for collections on 5/18/2015 under the name of [redacted] Inc. The invoices in question spanned 2012 to 2014 and were yearly billing. This appears on the surface to be a billing oversight in that [redacted]...
appears to have contracted [redacted]'s company to provide IT support. We have sent over copies off the invoices to Airatic since they are the company who Mcafee placed with us. I have instructed my staff to cease communications with [redacted] since he no longer appears to be involved directly with the transactions.Please feel free to contcat me directly with any additional questions or concerns[redacted]
Please accept this as our reply to complaint number [redacted] I have had a chance to review the documentation on this file and do see that the client failed to provide supporting evidence that the material was received by the complaintant. We have therefore close the file and returned it to...
CEEL. No futher contact will be made and the matter is closed in this office.Based on this action I will assume that matter resolved for all parties concerned.Thanks[redacted]
Please accept this as our reply to the aforementioned complaint. According to the records provided to us ther order was confirmed by [redacted]. During the order confirmation process Mr [redacted] was asked the month and date of birth (10/15). This is how teh client confirms all orders....
However, since the book is sent regular mail and teh client cant confirm or deny if the item was received they have requested we close teh account and return it to them. This action is being processed today 9/8/2015If there are any further questions please feel free to contact me directly[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please accept this as our response to the aforementioned complaint. McAfee asked us to reach out to American Payment Systems inc on May 18th 2015. We spoke with Mr. [redacted] who stated at the time the call was a scam and...
that he never dealt with McAfee. I have asked the client to provide supporting documentation of this claim and based on what I see (copies attached) not only did Mr. [redacted] appear to have knowledge he further appeared to have signed the contact associated with this transaction. McAfee supplied the service over the period of time billed and did not receive payment for said services. While I can appreciate Mr [redacted] position it does not lessen the opinion that the debt is owed for services rendered (Invoices attached)
I have further supporting documentation but was limited to what I could attach on this response. I would be happy to discuss the matter with Mr [redacted] personally to help better understand his position and I would be more than willing to attempt to broker an offer in compromise on this bill should he be willing to discuss.
Please accept this as our response to the aforementioned complaint. I have reviewed the file and it appears the client (CEEL) failed to follow their protocols when entering the sale. I am therefore closing the file in our office and clearing our records. I believe this resolves the issue...
however feel free to contcat me at the below indicated numbers should you have any questions.
Regards
[redacted]
Executive Recovery Manager
IACC Certified Commercial Collector
JSD Management Inc.
1283 College Park Drive
Dover, DE 19904
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, for the company to state that "both parties" were attempting to speak over each other and "both parties" wouldn't listen to each other is to imply that there was some sort of mutual guilt of said "both parties"I simply told the rep that I was not paying that bill and she began making snide and demeaning accusationsEven if I did become irate--which I did not whatsoever--a professional company does not resort to her immature ineffective "collection" tactics
An acknowledgment of their representative's poor phone conduct would have been appreciated rather than this talk of "both parties" not wanting to listen to each otherHer unprofessional temper was simply matched by her higher-up's unprofessional sugar-coatingI am grateful to have had my illegitimate collections account removed from their company
Thank you,
*** ***
Please accept this as our reply to the above referenced complaintI have been able to review the documentation provided by the client and determined that further review is requiredI have therefore closed and returned the file to the client and you will not hear from this office going forward
/>
Please feel to contact me should you have further questionsOtherwise, I will consider the matter resolved on this end
Regards
*** ***
*** ***
*** *** *** ***
Please accept this as our reply to the aforementioned complaintI have reviewed Ms***'s complaint and the information provided by the Center for Education and Employment Law (CEEL) Based on that review I was able to determine CEEL failed to obtain the required security info for the
purchase and therefore we are closing the file immediately. There will be no additional contact from this office and the file will be noted as disputed with CEEL directly
Please feel free to contact me directly is you have any further issues
Regards
*** ***
*** *** *** ***
Effective, nice to work with
Revdex.com:
I have reviewed the response made by the Revdex.com in reference to complaint ID ***, and find that this resolution is satisfactory as long as JSD does indeed close the file and make no further attempt to collect a debt that is not owed
*** ***, *** *** direct report, specified in an email dated October 29, that the $legal defense fund was being deducted from Leah's commission check which *** *** certainly ought to know, since he signed the check and personally provided the attached itemized deductions.
L*** *** *** employ for many reasons including personal and religiousThankfully these issues have not been a problem at her new company.
As to why I am filing the complaint, anyone can file a complaint regarding unscrupulous business practices and it will be up to the State of Florida to determine if JSD's business practices are lawful according to Florida Statutes.
Thank you again for your prompt, courteous and professional serviceI am very impressed.
Regards,
Please accept this is our response to the aforementioned complaint. This accounts was placed with us on May 3 2016 by the Center for Education and Employment Law. They indicated that [redacted] the Assistant Principal ordered the Encyclopedia of American School Law and that upon completion...
of the trial period kept the book and was billied accordingly. I do show where we emailed Marcus to discuss but did not get a reply, I can not speak to the fact if we received a call or not since there are no notes showing my collector received a call.
Based on the dispute and our apparant lack of reply to the inquiry I am closing the file and sending it back to the client accordingly. I apoligize if we dropped the ball on this and assure you that no negative reporting occured. At this point I believe the matter to be closed, however if you require any additional information plese feel free to contact me directly.
[redacted]
Please accept this as our response to the aforementioned complaint. I have had the chance to review the call and was able to determine that [redacted] was correct and that the amount quoted was $825.00. Additionally, while it is standard to charge a $3.95 fee to process the payment the...
collector did fail to mention it. Based on these events I will issue a refund for $33.95 to be mailed to [redacted] This refund will be sent out by 9/29/2014.
Finally, the collector also failed to get a settlement letter signed, so we can close the file out at the reduced amount quoted. I will get that letter drafted and sent over for signature and will need to have it back to complete the settlement. Please feel free top contact me with any questions you may have in regards to this matter.
Regards
[redacted]
Please accept this as our resonse to the aforementioned complaint. I have had the chance to review this matter and it does appear that there is a new owner at the location. That new owner kept the same contact phone number and the same basic business name. This action allows then to benefit from...
ther previous business's reputation. While the new owner appears not to have any legal responsibility to the debt, it is also clear that they benefitted from the work Bright House performed. Our experience with these matters show that industry good will carrys a lot of weight with creditors who lose out when a business is sold or transfered. We often see the new owner offer something toward the benefit they received so that the client is more likely to deal with them in the future. At this point that is all we can ask for and I will be closing the account and returning it to Bright House with the recommendation to write the balance off as bad debt. This will then list the business name and number of the previous owner in the shared advertising database to prevent further issues.
Regards
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The invoice copies this company attached to their response we have never ever received nor seen before.
ALSO
The signature on the invoice or order is NOT my signature. I can provide you copies of my signature from my drivers license, my signature card at my bank, my signature stamp I use in my business and to sign checks
, etc. etc and anyone will easily see the invoice / orders they are trying to provide for proof of owing this debt IS NOT MINE!!!!!!
Please discontinue this collection proceedings immediately.
Please accept this as our reply on the aforementioned complaint from [redacted]. We have contacted [redacted] about a book that was ordered through our client the Center for Education and Employment Law. This inquiry was based on the clients claim that [redacted] purchased a book from...
them and to date has not paid nor returned it. We followed up on [redacted] claim taht the book as indeed returned early on and that she was not given credit for the return. At this point the client has agreeded to close the claim without further action on pur part and we have therefore cloased and returned the file accordingly.
In regard to the request for removal of any report data from the credit bureau, no action is required since no reporting occured from either CEEL or JSD Management.
Regards
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Electronic Payment Systems LLC (EPS) by and through the documents provided to the Revdex.com, made it clear that they do not agree with the XO Claims and wishes no further contact with JSD Management. If XO Communications and/or their agent JSD Management feel they have a claim, then we have instructed them to cease any contact and to press those claims in a court of
proper and competent jurisdiction. JSD has no right and is granted no license to harass, which is clearly their intent, just because EPS is a business. Additionally, my personal home telephone
number is not associated with EPS. I am a consumer and protected by law, and JSD hiding behind any veil to pursue their interests is reprehensible. I doubt the Delaware AG and the FTC will share JSD’s position or support their actions.
I do not accept their response and believe that lawbreakers should be punished. JSD is breaking the law. I believe the Revdex.com should find the JSD response as unacceptable as I do and note their activity appropriately. I don’t think that any consumer believes that overzealous collections companies should be allowed to continue in business.
please accept this as our response to the aforementioned complaint. I have reviewed and closed the file as disputed based on the complaint. Please be sure to return the book as stated in the write up. They do offer the product as at free 2 week trail afterwards if the product is not returned...
you are billed. That appears to be what happened here. ?[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Mr. [redacted],
I am [redacted], Director at JSD Management Inc., and I have reviewed your recent complaint submitted to the Revdex.com on behalf of Crimson Valley Landscaping. The most important thing I can do is to apologize for my representative's calls and treatment of...
you and your staff. JSD Management Inc. takes these matters seriously and I want you to know what we have done on our end to address such actions.First, my management team and I reviewed the (4) phone calls made to you by my representative and we have reviewed those calls with him as well as the entire sales team. Needless to say, we used those calls as examples of what NOT to do when attempting to work with and develop new customers.
Second, we have reprimanded the gentleman in question both verbally and written (he received an immediate suspension of two days without pay as well).
Third, the management team has created a call checklist where we review individual representatives calls on a weekly basis, looking for training opportunities while addressing concerns at the same time.
Fourth, we have removed your phone number and contact information from any of our call lists so we do not contact you again, per your request.
We thank you for bringing these concerns to the forefront so our team can properly manage, train and implement actions to better serve our clients, potential clients and the like. Again, we take these matters very seriously and we will always take corrective measures when and where necessary.
If you should need anything in the future, please contact me directly at [redacted] or you may email me at [redacted] Thank you again.
Please accept this as our response to the aforementioned complaint. I have reviewed the file and spoke with [redacted] on this matter. The outcome is the account has been closed and returned to the client with no negative action being taken. I also addressed the hang up and I believe this was during a...
timeframe where we were experiencing phone issues since we just installed a new phone system.
Feel free to contact me should you have any other concerns in regards to this matter.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Please accept this as our reply to the aforementioned complaint. The file was placed for collections on 5/18/2015 under the name of [redacted] Inc. The invoices in question spanned 2012 to 2014 and were yearly billing. This appears on the surface to be a billing oversight in that [redacted]...
appears to have contracted [redacted]'s company to provide IT support. We have sent over copies off the invoices to Airatic since they are the company who Mcafee placed with us. I have instructed my staff to cease communications with [redacted] since he no longer appears to be involved directly with the transactions.Please feel free to contcat me directly with any additional questions or concerns[redacted]
Please accept this as our reply to complaint number [redacted] I have had a chance to review the documentation on this file and do see that the client failed to provide supporting evidence that the material was received by the complaintant. We have therefore close the file and returned it to...
CEEL. No futher contact will be made and the matter is closed in this office.Based on this action I will assume that matter resolved for all parties concerned.Thanks[redacted]
Please accept this as our reply to the aforementioned complaint. According to the records provided to us ther order was confirmed by [redacted]. During the order confirmation process Mr [redacted] was asked the month and date of birth (10/15). This is how teh client confirms all orders....
However, since the book is sent regular mail and teh client cant confirm or deny if the item was received they have requested we close teh account and return it to them. This action is being processed today 9/8/2015If there are any further questions please feel free to contact me directly[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please accept this as our response to the aforementioned complaint. McAfee asked us to reach out to American Payment Systems inc on May 18th 2015. We spoke with Mr. [redacted] who stated at the time the call was a scam and...
that he never dealt with McAfee. I have asked the client to provide supporting documentation of this claim and based on what I see (copies attached) not only did Mr. [redacted] appear to have knowledge he further appeared to have signed the contact associated with this transaction. McAfee supplied the service over the period of time billed and did not receive payment for said services. While I can appreciate Mr [redacted] position it does not lessen the opinion that the debt is owed for services rendered (Invoices attached)
I have further supporting documentation but was limited to what I could attach on this response. I would be happy to discuss the matter with Mr [redacted] personally to help better understand his position and I would be more than willing to attempt to broker an offer in compromise on this bill should he be willing to discuss.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Please accept this as our response to the aforementioned complaint. I have reviewed the file and it appears the client (CEEL) failed to follow their protocols when entering the sale. I am therefore closing the file in our office and clearing our records. I believe this resolves the issue...
however feel free to contcat me at the below indicated numbers should you have any questions.
Regards
[redacted]
Executive Recovery Manager
IACC Certified Commercial Collector
JSD Management Inc.
1283 College Park Drive
Dover, DE 19904
[redacted]
[redacted]
[redacted]