Bondar Sprinkler, Landscapes & Property Maintenance, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The paper work that was sent to me has all the wrong information misspelled and missing informationI want the paper work sent back to me corrected also send me the service records on the vehicle that shows the point certificationI did my own car fax report and it states the car was not sold on June * as a certified vehiclebut it states it was resold to me on July **after I made my complaint it states car sold as a cop just goes to show the dishonestyAnd No matter what you stateMy behavior to you on the phone was totally acceptable while yours was not .I will not give up till This is cleared up
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Dear Tammy, I was in the Nissan Offices on August ***. I spoke with Mr L*** and signed some paperwork required by your company for my refunds. I was assured that, that was being taken care of but as of today it has not. Until those checks are written, signed and sent we will NOT have reached a satisfactory outcome
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***, I am a little confused as to your complaint as Eric has been in contact with you via text message and you received the vent alreadyPlease reach out to me if anything else is needed. Tammy G***

*** ***, I am sorry that you are dissatisfied but, As I explained to you in my previous response, you will have to take this up with Nissan CorporateWe submitted the claim and they denied itThere is nothing further we, as a dealer can doYou can reach them at *** I wish you all the luck in this. Tammy G***

*** ***, I do apologize for this inconvenienceMy sales manager Eric G*** has reached out to you to get your deposit returned to youIf you need to please email me at *** Thank you, Tammy G***

*** ***, The misspellings on the paperwork will be fixed but, rest assured, you car IS certified as none of the errors were made on the vehicle informationThe paperwork for the multi point inspection is the certification paper that you haveYou ONLY get that paper when the inspection has been done so, you are already in possession of thatI have been in my position for quite some time and you are the first person I have ever ended a conversation withThere were other people in my office during our conversation and they all had their mouths ajar because they could hear you even tho the phone was to my ear. The ONLY issue left to be cleared up is the misspelling and that will be taken care of and mailed to you(Please be patient as this may take a few business days.) That being said, I do wish you luck with your car and I am sorry that it got to this pointHad you come pick up your certification paperwork when Gene asked you to this could have all been avoided and you would not be frustrated but instead, have been enjoying your vehicle in this beautiful weather.We are considering this matter settled so please keep an eye out for the corrections in your mailbox. Thank you, Tammy G***

*** ***. You will be hearing from Mo K***, our Service Manager momentarily. Tammy G***

*** ***, My sales manager Eric G*** has been trying to get in touch with you and has left you several messagesHe will be there Monday and Tuesday until 4pmPlease call him ASAP please###-###-####. Thank you, Tammy G***Customer Relations Manager

*** ***, I do apologize for this inconvenience you are experiencing We are unable to inspect vehicles that are over a certain weight so we do send these out to be inspected, are repairing your radiator and front end and I am thrilled to tell you we are doing our best to finish
the work today for youIf you have any further questions please don't hesitate to call me. Warm Regards, *** ***Nissan 112###-###-####

*** ***, I am thrilled to hear that you and my General Manager met with you yesterday and worked everything out! If you need any further assistance, please let me knowHave a Wonderful Weekend! Tammy G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I finally received my refund I hope that in the future, what I have experienced from Nissan, does not happen to any other customer, and that Nissan learns from their mistakes regarding what was appearing to me, to look like a bait and switch, and invest in better customer service.Thank you, Revdex.com, for mediating the situation and helping me to get my refund
Sincerely,
*** ***

***, Could you please provide me with your cousins information? I cannot find him in my system without it and I would like to get this resolved for you as soon as possible. Thank you, Tammy G***

*** ***, I have received and reviewed your complaint and this is what I have foundWe did lease you the vehicle based off of $22,Your $1,deposit went towards tax, Registration, plate fees, Cap Cost reductionI looked closely at your deal and we did give you a great oneI
am sorry that you feel as if we took advantage of you but, I can assure you, this was not the caseIf you would like to come in and we can go over the paperwork with you I would be glad to help you set that up II look forward to hearing from you, Tammy G***

*** *** I do apologize for your unhappiness with us and I have spoken to ***, *** and *** and *** state that they informed you on Saturday the *** that the Mazda would not be ready for a few daysThey both claim that you were not given a definitive date as we did not
have one We did offer you a loaner car BECAUSE of the fact of not knowing when we could deliver you the MazdaYou did call here many times and were informed that the car was not ready yet several timesI do apologize for the misunderstanding but, *** did refund your credit card yesterday, May **, If you would like to pick up your signed paperwork, you are welcome to stop in at your earliest convenience, we cannot send these documents through the mailIf it is easier for you, I can shred these documents myself. My apologies again,
*** ***
*** ***

*** ***, *** ***, The tax, bank fees were rolled into the paymentalong with most of the DMV charges.....we collected $1500....including your 1st month payment and DMV, if you subtract the 1st payment, and $towards DMV, the remaining amount is $Which was put towards the capcost to achieve the paymentThere had to have been some type of communication between you and someone at the dealership (sales or finance) to have made the cash due at signing $ and we worked around your requestAll of this is broken out on your contractIf you have any further questions you will HAVE to come into the dealership to have them answeredThere is nothing more I can do for you here at the Revdex.com. Thank you, Tammy G***Nissan 112***

***, I do apologize for thisWe just spoke to your mother and are processing your refund todayI personally brought the form to the office(I just left you a message, I am waiting for you to call me with your exp date). Please keep in mind it could take 5-business days to reflect your account depending on your financial institution. Thank you, Tammy G***

*** *** I have spoken to my Pre-owned Manager and my General Manager and they would like to invite you down to the dealership to see both of them personally go over your vehicle and paperworkPlease email me at *** and let me know when the best time for you would be. Thank you, Tammy G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 I want a break down (Itemized) explanation as to how the $1500.00 was applied.  what exactly cost $1500.00?? on the contract it says that for title fees - $265.00 registration fees $107.81 tax on capitalized cost reduction $745.00 what else exactly did the $1500.00 pay for?? and NO I do not want to come into Nissan 112 to speak to anyone.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THE REPAIR WAS NEEDED DUE TO DEFECT. BEFORE I TOOK THE CAR TO THE DEALER TO HAVE IT REPAIR I TOOK APART THE TAIL LIGHT ASSEMBLY MYSELF AND SAW THE RUBBER GASKET DAMAGED FROM WHEN THE CAR WAS MANUFACTURED SO THE WATER WAS GETTING INSIDE THE ASSEMBLY. PERHAPS YOU CALLED NISSAN USA DURING THE REPAIR I WAS NOT THERE BUT I CAN ASSURE YOU THAT NO ONE FROM NISSAN USA CAME TO INSPECT THE DAMAGED GASKET AT YOUR NISSAN 112 DEALER WHEN YOU WERE DOING THE REPAIR. IF YOUR DEALER OR NISSAN USA WANTS TO SEE THE DAMAGED GASKET I HAVE THE TAIL LIGHT ASSEMBLY IN MY HOUSE I CAN STOP AT YOUR DEALER IF THE DEALER OR NISSAN USA WANTS TO SEE IT, IT IS MY PROOF! I WANT MY MONEY REFUNDED FOR THE REPAIR ($248) EITHER FROM YOUR DEALER OR NISSAN USA. I DO NOT CARE IF THE WARRANTY WAS EXPIRED AS NISSAN USA CLAIMS THE FACT REMAINS THAT IT WAS A MANUFACTURING DEFECT AND I WANT MY MONEY BACK. [redacted].
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted], I have received and reviewed your compliant and this is what I have found. The True Car representative you spoke with is an Internet Sales Specialist. She serves as a liaison between you and your Sales Consultant so that you have 2 points of contact at the...

dealership. We do this as a benefit to our customers. I also had a look at the deal that you had negotiated with us and, in fact, we were selling you the vehicle $1,300 UNDER the True Car price because we had an immediate buyer for your trade. We went above and beyond to honor your True Car price, despite the fact that your guaranteed pricing is only applicable on in stock vehicles. We still agreed to bring in a vehicle that suited your needs at no additional charge.  Therefore when you decided not honor the agreement that was made,  we were unable to continue with the deal. The extremely low price was contingent on your trade in.  In addition, we do refunds once per week. Your was done and the receipt was mailed to you, you should have received it last week.  I am sorry that we were unable to do business and I wish you the best of luck in your car search! Tammy G[redacted]Nissan 112[redacted]