Thank you Revdex.com for all you
do to aid in the efforts for healthy business transactions! We first received notice of Case# [redacted] on
5/14/15. Below are some helpful details
regarding this case. On 4/9 Mr. [redacted] brought his car to...
Brown’s
Body Works (abbreviated as BBW) and [redacted] (abbreviated as **) confirmed an
open claim for repair costs in related to damage on the side of car. An estimate of repair cost and inspection
photos where submitted to ** on behalf of [redacted]. ** accepted estimated costs of repairs to
damage on side of vehicle.
BBW found extensive poor prior repairs completed to front of car. BBW had [redacted] return to shop on 4/13 where a
walk around inspection of extensive poor prior repairs was completed. [redacted] declined paying out of pocket to
correct these issues after the inspection.
During BBW repairs to car no damage was discovered to any lamps of car
nor damage to suspension of front drive axel.
A wheel alignment was completed at completion of repairs to confirm no
suspension damage was present. During
the final repair inspection an additional inspection of the wiring of car
revealed no wires are located in area of damage on side of vehicle. The inspection did reveal wiring in the
engine/transmission area were missing as well as other wires previously
incorrectly repaired. BBW exhausted our
training and knowledge of electrical diagnosing and could not confirm cause of
lamps not working. BBW noted
transmission performing abnormally. The
transmission is a sealed assembly and must be diagnosed by a trained mechanical
technician connecting to the transmission using a computerized scanning
system.
** advised as with all insurance claims, it is the duty of the claimant
to prove loss that should be covered by the insurance. Because no connection was found between the
damage on side of car to the wiring under the hood and transmission
performance, they could no extend coverage for the cost of mechanical diagnostics
charges.
Because of the extensive prior poor repairs to car including persisting
frame damage, loose parts, missing parts, missing wires, and incorrectly
repaired wiring… BBW wrote an acknowledgement form for [redacted] to sign
documenting he was made aware of the status of his vehicle. [redacted] would not sign the acknowledgement and
did not pay his balance on 5/4. On 5/4
[redacted] stated he would contact ** for clarification. On 5/4 BBW updated ** that car was still at
shop and customer needed clarification. On 5/13 BBW noticed car was missing
from parking spot inside our shop. On
5/13 BBW contact ** who showed record from [redacted] he had come into BBW building
unannounced with spare key and drive vehicle off BBW property with outstanding
balance and without signing final paperwork. On 5/13 BBW counseled with **
and Police Department on best reaction from BBW. On 5/13 at 4:45 [redacted] came to BBW and paid
balance, but refused to sign final paperwork.
Primary car key was given to him. Brown’s Body Works shares the
Revdex.coms commitment to an ethical marketplace and continues to
encourage Mr. [redacted] to communicate with [redacted] about coverage made
available to him through his claim.
Ms. Smith, Thank you for listening to the concerns of one of Brown's customers. Mrs. [redacted] purchased her vehicle from Brown's on 2.20.16. Mrs. [redacted] elected to do the NC DMV wok herself. Brown's sent the a title to Ms. [redacted] on 3.17.16. Unfortunately, the first...
title sent was not assigned properly to Ms. [redacted] on the back of the title. On 3.21.16, Brown's sent a corrected title assigned to Ms. [redacted], which was free of any liens (please see [redacted]). We apologize for any inconvenience, Brown's was attempting to handle the title transfer with in a 30 day period. Please feel free to contact me should you have further questions. Thank you,Mark S[redacted]
Thank you for listening to concerns of one of Brown's Volkswagen's customers. Since the complaint has been filed with the Revdex.com, we have been able to work jointly with Mr. and Mrs. [redacted] to rectify the title and tag issue that presented itself between the various states involved to now...
have a resolution. We have communicated with the Van H[redacted] and have an open line of communication so that if any further developments arise, we can address them together. Please feel free to contact me should you need anything further.Thank you,Mark S[redacted]
[redacted] [redacted] are the documents you requested for the [redacted] transaction. In retrospect, Ms. [redacted] executed these documents to purchase an automobile and Brown's Volkswagen has fulfilled all obligations to Ms. [redacted] and has conducted ourselves by Virginia law. Please feel free to contact me should you have any questions. Thank you, [redacted]
Thank you for listening to the concerns of one of Brown's Volkswagen's customer. Since this complaint, we have been able to work with the customer and have the armrest ordered. The armrest will be delivered to the customer's home address at his request next week (Tuesday or Wednesday at...
the latest). Please feel free to contact me should you need anything further. Thank you,Mark S[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10734260, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
The copy of the purchase details is the only copy provided to me since July 4th. I would like my money back. I am not happy and find this purchase disturbing.
Regards,
[redacted]
Thank you Revdex.com for all you
do to aid in the efforts for healthy business transactions! We first received notice of Case# [redacted] on
5/14/15. Below are some helpful details
regarding this case. On 4/9 Mr. [redacted] brought his car to...
Brown’s
Body Works (abbreviated as BBW) and [redacted] (abbreviated as **) confirmed an
open claim for repair costs in related to damage on the side of car. An estimate of repair cost and inspection
photos where submitted to ** on behalf of [redacted]. ** accepted estimated costs of repairs to
damage on side of vehicle.
BBW found extensive poor prior repairs completed to front of car. BBW had [redacted] return to shop on 4/13 where a
walk around inspection of extensive poor prior repairs was completed. [redacted] declined paying out of pocket to
correct these issues after the inspection.
During BBW repairs to car no damage was discovered to any lamps of car
nor damage to suspension of front drive axel.
A wheel alignment was completed at completion of repairs to confirm no
suspension damage was present. During
the final repair inspection an additional inspection of the wiring of car
revealed no wires are located in area of damage on side of vehicle. The inspection did reveal wiring in the
engine/transmission area were missing as well as other wires previously
incorrectly repaired. BBW exhausted our
training and knowledge of electrical diagnosing and could not confirm cause of
lamps not working. BBW noted
transmission performing abnormally. The
transmission is a sealed assembly and must be diagnosed by a trained mechanical
technician connecting to the transmission using a computerized scanning
system.
** advised as with all insurance claims, it is the duty of the claimant
to prove loss that should be covered by the insurance. Because no connection was found between the
damage on side of car to the wiring under the hood and transmission
performance, they could no extend coverage for the cost of mechanical diagnostics
charges.
Because of the extensive prior poor repairs to car including persisting
frame damage, loose parts, missing parts, missing wires, and incorrectly
repaired wiring… BBW wrote an acknowledgement form for [redacted] to sign
documenting he was made aware of the status of his vehicle. [redacted] would not sign the acknowledgement and
did not pay his balance on 5/4. On 5/4
[redacted] stated he would contact ** for clarification. On 5/4 BBW updated ** that car was still at
shop and customer needed clarification. On 5/13 BBW noticed car was missing
from parking spot inside our shop. On
5/13 BBW contact ** who showed record from [redacted] he had come into BBW building
unannounced with spare key and drive vehicle off BBW property with outstanding
balance and without signing final paperwork. On 5/13 BBW counseled with **
and Police Department on best reaction from BBW. On 5/13 at 4:45 [redacted] came to BBW and paid
balance, but refused to sign final paperwork.
Primary car key was given to him. Brown’s Body Works shares the
Revdex.coms commitment to an ethical marketplace and continues to
encourage Mr. [redacted] to communicate with [redacted] about coverage made
available to him through his claim.
Ms. Smith, Thank you for listening to the concerns of one of Brown's customers. Mrs. [redacted] purchased her vehicle from Brown's on 2.20.16. Mrs. [redacted] elected to do the NC DMV wok herself. Brown's sent the a title to Ms. [redacted] on 3.17.16. Unfortunately, the first...
title sent was not assigned properly to Ms. [redacted] on the back of the title. On 3.21.16, Brown's sent a corrected title assigned to Ms. [redacted], which was free of any liens (please see [redacted]). We apologize for any inconvenience, Brown's was attempting to handle the title transfer with in a 30 day period. Please feel free to contact me should you have further questions. Thank you,Mark S[redacted]
Thank you for listening to concerns of one of Brown's Volkswagen's customers. Since the complaint has been filed with the Revdex.com, we have been able to work jointly with Mr. and Mrs. [redacted] to rectify the title and tag issue that presented itself between the various states involved to now...
have a resolution. We have communicated with the Van H[redacted] and have an open line of communication so that if any further developments arise, we can address them together. Please feel free to contact me should you need anything further.Thank you,Mark S[redacted]
[redacted] [redacted] are the documents you requested for the [redacted] transaction. In retrospect, Ms. [redacted] executed these documents to purchase an automobile and Brown's Volkswagen has fulfilled all obligations to Ms. [redacted] and has conducted ourselves by Virginia law. Please feel free to contact me should you have any questions. Thank you, [redacted]
Thank you for listening to the concerns of one of Brown's Volkswagen's customer. Since this complaint, we have been able to work with the customer and have the armrest ordered. The armrest will be delivered to the customer's home address at his request next week (Tuesday or Wednesday at...
the latest). Please feel free to contact me should you need anything further. Thank you,Mark S[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10734260, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
The copy of the purchase details is the only copy provided to me since July 4th. I would like my money back. I am not happy and find this purchase disturbing.
Regards,
[redacted]