Bonfire Funds Inc

We spoke to the customer on April 12th after learning of this Revdex.com complaint The customers purchase was immediately refunded, and we sent the shirt she intended to order immediately According to *** tracking, the new shirt arrived on Friday April 14th, free of charge to the
customer

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

We are very sorry that you had a negative experience with BonfireWe emailed you this morning, and left you a voicemail at the phone number you provided in the hopes of hearing your concerns and hopefully addressing them with youThe customer service experience you received was completely
unacceptable, and certainly not indicative of the standards we hold ourselves to.We have provided a full refund for your order (should show on your statement in 3-days), and you will still receive the reprint of the shirt when it is completed by our print partner, however, it will be impossible for it to arrive before the date you requested We look forward to connecting with you directly on the phone You have been provided a direct number for communication with a Director here at Bonfire who is expecting your call

We have been in constant communication with Mrs*** since her initial contactWe have paid out Mrs*** exactly to our protocolOnce we heard from Mrs*** that she had not received her payout, we contacted her as well as *** and learned that her account had not been
verifiedAfter much back and forth, we asked her to follow ***'s recommendations on how to verify her account. We are currently working with *** to resolve the problemUpon checking her account status today, the flag we are seeing on her *** account is: "(The recipient of this payment is Unregistered)"We will continue to work with Mrs *** so that once her account has been verified by *** she will receive her payout. ThanksTeam Bonfire

I only received an email that indicated that our fund had sold enough shirts so that they would be shippedI never got anything saying if had been printed or shippedWhen I checked/found the original email it said it had been delivered yesterdayNo address for the delivery just the city, no tracking number or companySent in an email and tried to ChatNo response to the email and they had not responded to the Chat in over hoursIt will be interesting to see the response when I put a hold on my *** fundsI bet I get quick action then

Hi, As you can see with the attached transcript we worked with this customer for hours trying to solve her issueThe red highlighted text is the customer and the blue highlighted conversation is our Bonfire team attempting to explain why her campaign was not successfulWe left her our direct
phone number and attempted to work with her relentlessly.
I don't believe there was anything else we could have done to assist this customerPlease let us know how we can resolve this situation and have this review removed immediately.
With respect,
Brian M***

Hi, As you can see with the attached transcript we worked with this customer for hours trying to solve her issue. The red highlighted text is the customer and the blue highlighted conversation is our Bonfire team attempting to explain why her campaign was not successful. We left her our direct phone...

number and attempted to work with her relentlessly.  I don't believe there was anything else we could have done to assist this customer. Please let us know how we can resolve this situation and have this review removed immediately.  With respect, Brian M[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Hi there,I've investigated this matter, and here are my findings, including a rough timeline: After researching [redacted] complaint, it seems we may have hit a misunderstanding along the way.She made a purchase on our site, which was charged back by her bank. Because of this, she made another...

purchase to ensure that she would still receive an order.A chargeback is the reversal of a purchase from the merchant back to the customer. When this happens, the funds are taken from the company, and depending on when the reversal happens, the customer will still receive their purchase. In this case, [redacted] received both purchases. She did offer to return the first shirt; however, the issue with chargebacks are that they essentially leave the company with a "bad mark" so to speak. As they accumulate, they have the power to flag our company as being connected with fraudulent activity.Below is a log of our interaction.May 24: We initially reached out to [redacted] to inform her of the charged back order and asked that she contact us so that we could resolve the issue. She responded on the same day acknowledging the charge back and stated that she simply made another purchase. May 25: The next day we asked that she contact her credit card company and ask them to reverse the chargeback. She responded on the same day explaining that she didn't understand why she needed to reverse the chargeback. She thought the chargeback would have cancelled the order with us. She expressed interest in returning the shirt, as she did not think it was necessary to contact her bank.May 26: We explained that our concern with chargebacks are the negative effects it has on the status of our company. Seeing as how she did not want two shirts, we told her we would give her the refund for the charged back order once she reversed it. (We can't issue a refund for an order we don't have the funds for.)June 2: She kindly notified us via email that she requested her bank to reverse the charge. She also asked that we refund her money.June 3: We informed her that we would issue the refund once the chargeback was reversed and that it could take 4-6 weeks. (Again, we can't issue a refund for an order we don't possess the funds for.)July 28: We reached out to her on [redacted] since the charge still had not reversed on our end. We asked her to check the status with her bank/credit card company.July 28 was our last attempt at contacting her.To resolve this issue, the next step would be for [redacted] to contact her bank to check that the chargeback is indeed being reversed. After the chargeback is successfully reversed we would love to resolve this issue by refunding [redacted] for her duplicate transaction.Thanks so much for your help mediating this problem. Please reach out with any questions. Tom E[redacted]

Hi there,
background-color: rgb(255, 255, 255);">I've investigated this matter, and here are my findings, including a rough timeline:
 
After researching [redacted] complaint, it seems we may have hit a misunderstanding along the way.
She made a purchase on our site, which was charged back by her bank. Because of this, she made another purchase to ensure that she would still receive an order.
A chargeback is the reversal of a purchase from the merchant back to the customer. When this happens, the funds are taken from the company, and depending on when the reversal happens, the customer will still receive their purchase. In this case, [redacted] received both purchases. She did offer to return the first shirt; however, the issue with chargebacks are that they essentially leave the company with a "bad mark" so to speak. As they accumulate, they have the power to flag our company as being connected with fraudulent activity.
Below is a log of our interaction.
May 24: We initially reached out to [redacted] to inform her of the charged back order and asked that she contact us so that we could resolve the issue. She responded on the same day acknowledging the charge back and stated that she simply made another purchase. 
May 25: The next day we asked that she contact her credit card company and ask them to reverse the chargeback. She responded on the same day explaining that she didn't understand why she needed to reverse the chargeback. She thought the chargeback would have cancelled the order with us. She expressed interest in returning the shirt, as she did not think it was necessary to contact her bank.
May 26: We explained that our concern with chargebacks are the negative effects it has on the status of our company. Seeing as how she did not want two shirts, we told her we would give her the refund for the charged back order once she reversed it. (We can't issue a refund for an order we don't have the funds for.)
June 2: She kindly notified us via email that she requested her bank to reverse the charge. She also asked that we refund her money.
June 3: We informed her that we would issue the refund once the chargeback was reversed and that it could take 4-6 weeks. (Again, we can't issue a refund for an order we don't possess the funds for.)
July 28: We reached out to her on [redacted] since the charge still had not reversed on our end. We asked her to check the status with her bank/credit card company.
July 28 was our last attempt at contacting her.
To resolve this issue, the next step would be for [redacted] to contact her bank to check that the chargeback is indeed being reversed. After the chargeback is successfully reversed we would love to resolve this issue by refunding [redacted] for her duplicate transaction.
Thanks so much for your help mediating this problem. Please reach out with any questions. 
Tom E[redacted]

This company hassles nonprofits to get business. I have been deluged by someone emailing me on behalf of this company for weeks. This unsolicited, repeated effort is annoying. It most certainly is giving this company a bad name. I would never deal with them and suggest nobody else do so either. Also troubling is that the company does not advertise its real address or phone number on its website. How can you trust a company like that?

Our charity has been a Bonfire Funds customer for nearly two years and to say we are thrilled is an understatement. Prior to Bonfire, we worked with a traditional shirt vendor to purchase and then sell branded wearables. We never made any money and were always stuck with inventory that we couldn't sell.
From our very first Bonfire campaign we made more money than in the previous two-plus years. Their customer service is fantastic - prompt, professional and very easy to work with. In fact, some of our best-selling shirt designs have been designed by the Bonfire team - a service we really appreciate since we don't have a permanent design team of our own.
On the very rare occasions when one of our customers has not been satisfied with their purchase (happens to the best of us), Bonfire Funds made immediate restitution.
We never hesitate to recommend Bonfire Funds to other organizations or groups who want a hassle-free way to promote and fund their causes, at no cost to them. Their product quality, service and innovative model for helping organizations like ours fund our good works has earned them our loyalty, and our continued business.

Review: After purchasing a fundraiser shirt for my husband's command through Bonfire Funds company, within minutes I received fraud on my card from another company. After I called my bank and cancelled both charges (Bonfire and the fraud), I realized that I did want the fundraiser shirt from Bonfire. A week later after my bank cancelled the original card, I ordered another shirt from Bonfire and again within minutes of the transaction received fraud on my card. I kept the second charge with Bonfire since I was now aware of what the charge was. Once the shipment came out, I mistakenly received two shirts. As I was about to ship the second shirt back to the company, I begin to receive one of many MULTIPLE harassing emails stating that I need to contact my bank to cancel the original chargeback as it looks poorly on the company or LEGAL ACTION will follow. The Bonfire representative stated that once the chargeback from the bank was reversed, they would refund my money.I then called my bank to cancel the chargeback and requested my money be returned. I notified Bonfire and he stated that I wouldn't receive the refund until the chargeback was cancelled. NOW they are sending me numerous emails requesting me to contact my bank. To make help their disgusting image- they looked my name and information up on [redacted] and has now begun harassing me there. I have returned the second shirt so I don't owe them anything at this point. I only contacted the bank to help the company not look bad with any chargebacks on their file. But NOW their customer service (or complete lack there of) is outrageously disgusting. I do not owe them anything else and I sure as hell don't owe them any respect to make them look good after they harass me. They have their shirt and they have their money. They are just tormenting me to not have a charge back on their file. The things companies will do to look good. I will NEVER support/ fund/ use this business ever again. And I URGE everyone NOT to as well.Desired Settlement: Do NOT contact me. Don't look me up. LEAVE ME ALONE. It is not up to me what the bank does. I have done what you asked. You have the extra shirt. You have your money. I have what I have paid for, nothing more. Now you need to LEAVE ME ALONE. If you continue to torment me, LEGAL ACTION WILL FOLLOW

Business

Response:

Hi there,

The sizes are misleading and the quality of the shirts are poor. They did try and correct my experience by sending a new t-shirt, but that one was the wrong t-shirt. Their attention to detail is poor. I do not know if the charity received the funds accurately and in a timely fashion. I hope so, because it was a poor experience as a consumer.

I am a very small non-profit wildlife rehabilitation group. We ordered shirts and only was able to sell the minimum amount. After wearing them and posting the product on social media, we have been asked to print more. The product is fantastic. the logo on it is bright and durable and the material is light weight and good quality.
That being said, one of the ladies ordering a shirt accidentally ordered the wrong size. She contacted Bonfire and was immediately responded to and they are mailing her out the correct size immediately and was told to keep the ones she had.
This is outstanding customer service!!! Thank you Bonfire!

We had a quota of 19 and we surpassed it. Then were told instead of the $3+ promised we would get LESS THAN $1 PER SHIRT! They refused to return calls & email responses were generic. We couldn't be more displeased with their sketchy business practices. We will never use this company again and do NOT recommend them.

Superb customer service! I ordered wrong size for a t-shirt & emailed Bonfire Funds for an exchange. In a couple of hours, I had a reply, & they offered to ship the correct sized t-shirt to me & let me keep the other one as their gift to me. I couldn't ask for better service! (And the first t-shirt is nicely made & looks just like the picture.)

I purchase two shirts which cost OVER $40. My charity got a teeny tiny fraction of this. The shirts were almost HALF POLYESTER (60/40 blend). The sleeves were so tight, you couldn't wear them. They emailed me repeatedly asking what size they could replace the unwearable shirts with. I told them multiple times 2XL OR 3XL. They kept emailing asking me to confirm the size. Finally, sick and tired of repeating myself, I told them it didn't matter, because I'd probably have to give the shirts away because I cannot wear plastic shirts. I then get an email saying they didn't want to "waste product" and wouldn't be sending me a shirt. Who are THEY to tell me what to do with the shirts. If I choose to give them away, that's MY business. They promised me replacements, and then retracted the offer. Can we spell SCAM????

This company hassles nonprofits to get business. I have been deluged by someone emailing me on behalf of this company for weeks. This unsolicited, repeated effort is annoying. It most certainly is giving this company a bad name. I would never deal with them and suggest nobody else do so either. Also troubling is that the company does not advertise its real address or phone number on its website. How can you trust a company like that?

Review: Bonfire funds has failed to deliver monetary award of monies raised by family and friends through the sale of printed shirts in support of my Breast cancer journey. I have contacted them on many occasions and still no resolution to the problem has been reached. Thank YouDesired Settlement: The refund amount owed to me

Business

Response:

We have been in constant communication with Mrs. [redacted] since her initial contact. We have paid out Mrs. [redacted] exactly to our protocol. Once we heard from Mrs. [redacted] that she had not received her payout, we contacted her as well as [redacted] and learned that her account had not been verified. After much back and forth, we asked her to follow [redacted]'s recommendations on how to verify her account. We are currently working with [redacted] to resolve the problem. Upon checking her account status today, the flag we are seeing on her [redacted] account is: "(The recipient of this payment is Unregistered)"We will continue to work with Mrs [redacted] so that once her account has been verified by [redacted] she will receive her payout. ThanksTeam Bonfire