Boom Content

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I find there response unacceptable given the deceptive tactics they use I see no reasonable basis for not allowing a refund under the circumstances

[redacted]
Our records show that you have been refunded in the amount of $104.85 directly on you credit card ([redacted]) on January 17, 2014. In order to further investigate the issue, please provide us with bank statements from the month of January to present date to ensure that the refund has not been credited to your account. In the event that the refund does not appear on your statement, we will write you a check of $104.85.
We appreciate your cooperation. For future reference, your ticket number is [redacted]. You may also reach our support team at 1-877-747-0005.
Regards,
MediaShot Support

Matter: Cancellation and Refund Request by Brian Peck Complaint
ID 181696511
Dear [redacted]
 As requested in the complaint, your membership to Playfine Games was cancelled effectively on September 12th, 2014. 
As...

requested in the complaint, we have issued a check in the amount of $34.95 on September 12th, 2014 and mailed it to [redacted] via ground mail. Please note that our refund policy allows for full refunds within 120 days of the processed transaction date and that checks may take up to 15 business days to be delivered. You will find attached hereto a copy of your account balance on this day and a copy of the check mailed out to you. For future reference to this complaint, the ticket ID assigned to your account is [redacted].
Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.
Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below:
The message/reply from Boom Content LLC is not factual! Their
claim is that they have already reimbursed me in full as of January 26th 2014, with the qualification that refunds can take up to 5-10 business days. I have attached my credit card statement (2 pages) that contains all charges and
credits for the period of 1/21/2014 through 2/14/2014. As you can
see from the statement, of the 3 credits of $39.95 (total $119.85) that Boom
Content LLC claims to have reimbursed me, only one has posted to my
account, and that posted on 1/28/2014. Furthermore, I checked my credit card
account today, 2/27/2014, and Boom Content LLC still has not credited me with
the remaining two $39.95 amounts that they claim to have paid me.
For these reasons, I want this complaint to remain open and unresolved
until Boom Content LLC reimburses me for the two payments of $39.95 each that they
still owe me, and ensures that they have removed all information about me from
their systems, including my credit card information.
Please do not hesitate to contact me if you are any
questions or need more information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,

[redacted]
Your account was removed completely and cancelled effectively February 10, 2014. Your full refund for 120 days of membership was applied on February 14, 2014 when you called our support line. Please note that refunds take up to 5-10 business days to process. Please...

note that our refund policy states that members are eligible for a refund within a 120 day period.
For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]
Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.
Regards,
Support Team

[redacted]
We are having trouble finding your account information. We want to resolve your inquiry in the shortest possible delay. We first need to be provided with some additional information in order to retrieve your account. 
Information which can help us find...

your account is:
-Your first and last name
- Another email address you may registered with
- Name of the site seen on your credit card statement-
 First 6 digits last 4 digits of your credit card
Looking forward to your response,
Best Regards,
Support Team

Matter: Cancellation and Refund Request by C[redacted]
 [redacted]
 As requested in the complaint, your membership to Boom Content was cancelled effectively on December 31st, 2013. As also requested in the complaint, we issued a check in the amount of 140.80 on April 14th 2014, and mailed it to [redacted]4 via ground mail. Please note that our refund policy allows for full refunds within 120 days of the processed transaction date and that checks may take up to 15 business days to be delivered.
You will find attached hereto a copy of your account balance on this day and a copy of the check mailed out to you. For future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.
Yours truly,
Support Team
Boom Content LLC
Tel:  1-877-801-9071

Matter: Cancellation and Refund Request by [redacted]
As requested in the complaint, your membership to Boom Content was cancelled effectively on 3/25/2014. As requested in the complaint, we have refunded you directly...

on your credit card ending in 4945 in the amount of $25.95 on 3/25/2014. Please note that our refund policy allows for full refunds within 120 days of the processed transaction date and that refunds may take up to 5-10 business days to process. You will find attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concerns.
Please do not hesitate to contact us, should you require any further assistance or have any question.
Yours truly,
Support Team
Boom Content LLC: 1-877-801-9071

Matter: Cancellation and Refund Request by [redacted]
[redacted] , As requested in the complaint, your membership to Schemegame was cancelled effectively on 1st April 2014 and no further charges will be applied to your account....

  
Please note that our refund policy only allows for full refunds within 120 days.  We regret to inform you that claims made after this time cannot be refunded.  
Customer service excellence is a priority for us and we hope that our response was able to address your concerns.
Please do not hesitate to contact us, should you require any further assistance or have any questions.
Yours truly,
Boom Content LLC: 1-877-801-9071

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I am seeking and  requesting a refund of the remaining $80.90.  All credit card charges by this merchant were unauthorized; I was never a "member," and thus its policies do not apply to me. I am a 55 year old woman who does not play whatever computer games this merchant sells. I had never even heard of the merchant until I saw these charges. The pattern of charges including a $1 and $1.94 charge also seems indicative to me of a fraudulent scheme. When I questioned them, I was told by the merchant that one of them was a charitable contribution to UNICEF, which I find ludicrous.  
Again, my request is for a full refund.

Matter: Cancellation and Refund Request by Cynthia Sullivan Complaint ID [redacted]
As requested in the complaint, your membership to GamesUnite was cancelled effectively on February 10, 2014. As requested in the complaint, we have issued a check in the amount of $80.90 on March 14, 2014 and will mail it to [redacted] USA via ground mail. The refund amount of $80.90 represents the balance of monthly charges remaining on your account. Please note that checks may take up to 15 business days to be delivered. You will find attached hereto a copy  of the check mailed out to you. For future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any question.
Yours truly,
Support Team
Boom Content LLC: 1-877-801-9071

Matter: Cancellation and Refund Request by Patricia Duncan Complaint ID [redacted]
[redacted]
As requested in the complaint, your membership to Scheme Game was cancelled effectively on January 26, 2014. As requested in the complaint, we have issued a check in the amount of $123.80  on March 14, 2014 and mailed it to [redacted] via ground mail. The refund amount of $123.80 represents the balance of monthly charges remaining on your account. Please note that checks may take up to 15 business days to be delivered. You will find attached hereto a copy of your account balance on this day and a copy of the check mailed out to you. For future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any question.
Yours truly,
Support Team
Boom Content LLC: 1-877-801-9071

Review: MONEY WAS BEING TAKEN OUT OF MY ACCOUNT AND I NEVER SUSCRIBE TO THEIR SERVICESWHEN I QUESTION HOW THEY VERIFY THEY'RE DEALING WITH THE CORRECT ACCOUNT HOLDER, IT COULDN'T BE EXPLAINED TO MEI ASKED WHAT ADDRESS THEY HAD FOR BILLING ADRESS AND COULD NOT GIVE ME AN ADDRESS STATING IT'S NOT MANDATORY FOR REGISTRATIONIF THEY WOULD VERIFY MORE INFORMATION THAN JUST NAME AND CARD/BANK INFO THIS WOULD PROTECT CONSUMERSEMAIL CONFIRMATIONS SHOULD BE DONE AS WELLI WAS TOLD THEY WOULD REFUND LAST PAYMENTS BUT I WOULD LIKE TO BE FULLY REFUNDEDI WAS TOLD ACCOUNT HAD BEEN OPENED 12/28/2014, SO TO FULLY REFUND ME, ONLY ONE MORE PAYMENT OF WOULD BE DUE IN ADDITION TO THE LAST PAYMENTS REFUND OF 209.07.Desired Settlement: FULL REFUND
Business
Response:
Matter: Cancellation of Account Complaint ID 1[redacted] Dear [redacted], As requested in the complaint, your membership to [redacted] was cancelled effectively on July 4th You will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted]Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions.Yours trulyCustomer Support

Review: I got redirected to this BigRebel website when I was trying to download some music, and the website asked me to sign up. The account was said to be FREE, and promised that no charges would occur. But after I registered and entered my credit card information to validate the account, I noticed that the company automatically put me into some premium membership, which will charge me after the 5-day free trial. So I decided that I should cancel the membership and also the account to avoid any possible charges. And then, after I clicked on "cancel the account", the website asked me to pay $1 in order to do so, with no other choices; also, the website keeps my credit card and all the other information, even after I paid that charge. It claimed to have cancelled my membership, instead of cancelling my whole account.Desired Settlement: I need my whole account to be cancelled, and they need to make sure that they don't keep my credit card information. And return any unauthorized charges that ever occurred.

Business

Response:

[redacted]

Your account was removed completely and cancelled effectivelyon December 27, 2013. Your full refund of $0.99 was applied on January 2, 2014. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Company refused to give me a refund for services I did not order or use. I asked for a refund and the customer service agent said the charges were non-refundable.

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively February 13, 2014. Your full refund was applied on February 13, 2014 when you called our support line. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Review: On 11-6-2013 my grandson anted to play game on this website. The website states play free games and all games are free. So he started plying . I noticed on my email I received a email thanking us for joining. As I read it thy also stated our membership as due immediately. I then checked my card statement and noticed they charged me $ 1.00 or joining and $ 39.95 for membership dues. I instantly called them and canceled nd stated I hab better get my money back right now. On 11/13/2013 I received a confirmation of cancellation # [redacted] but no refund. They claim the refund takes 5-10 working days. Well todays date is Dec. 11,2013 and still no refund. I called again and they put me on hold and never returned.Desired Settlement: All I want back is my $ 1.00 and $ 39.95 for a total of $ 40.95 immediately, they should have never taken it.

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively November 13 2013. Your full refund was applied on December 17, 2013 directly on your credit card. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free [redacted]

Regards,

Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: The website www.raisegame.com is where you are directed on Google Chrome for downloading apps. Then you are told that you will not be charged a penny to join and only if you want to pay for a membership which you have to select check boxes carefully. Which I though and am pretty sure I did. They ask you for a credit card number to "verify that you are a US citizen" and they will only authorize a $1.00 transaction but not charge the card. They then charge you 5 days later for $39.95 for a monthly membership that you did not want. Once you realize you have this charge they ask you to cancel your "Free" membership for a fee. $0.99 to cancel a membership that should not have charged you in the first place. This is a load of junk and they need to refund me my money.Desired Settlement: I want a full refund of all money charged. I have started a Charge back with my credit card company as well and either they need to refund the money (all money) to me or the credit card company needs to be finalize the charge backs. no other option will be accepted. Then they need to remove my records from their database and files forever.

Business

Response:

refund total charge 39.95.........

Review: I was charged for services I did not request or authorize. When I called the company at 877-547-8786 the day after the charges showed on my bank account. I was told no problem they would refund the $34.95 and gave me a cancellation transaction code [redacted] - at no time did they dispute the refund so I thought they would credit it back and that would be the end of it. That initial call was made on 12/30/14 with [redacted] Since then I have called and spoken to customer service reps: [redacted] and was told that it was processing and to wait until 1/17/14 for complete processing. When the credit never showed up I was forced to cancel the card with Wells Fargo as I could not afford them to charge my account again. Wells Fargo has instructed me that any credits coming in against that card would not have a problem being credited it only stops the charges. I then escalated my concerns to supervisors: [redacted]e who initially said that the processors were down and they were behind on giving credits to their consumers. Keep in mind they have never disputed they owe me the money they just never have given it back. I was then asked to wait until the end of January and it would be resolved and credited. I did that and once again had no credit to my account. I called in again and spoke to [redacted] she assured me that she would escalate my concerns to corporate and if they were having problems processing she would request a check be sent to me via mail. I told them I had moved to Phoenix, AZ and gave them the new address in Phoenix and a cell phone number - she said someone would return my call. Again, I have heard nothing, so I called again on 2/10/14 and spoke to Jackie who once again said she would escalate the request. When looking up their website online I have noticed that many people are reporting this sight along with its sister sights - Play Mill and Jo-games and they indicate they are scams where they offer a free trial and then charge your card asap so you have to fight for your money back. I have tried to resolve this as a consumer and feel the company has no intention of giving the money back they hope to frustrate you enough to go away.Desired Settlement: I would like them to give me back a credit for the $34.95 I was promised - in addition this was an account I was closing due to a divorce so the charges but the account in the negative and I was charged a $35 fee so I would respectfully ask that I am refunded that too.

Business

Response:

[redacted]

We are having trouble finding your account information. We want to resolve your inquiry in the shortest possible delay. We first need to be provided with some additional information in order to retrieve your account.

Information which can help us find your account is:

-Your first and last name

- Another email address you may registered with

- Name of the site seen on your credit card statement-

First 6 digits last 4 digits of your credit card

Looking forward to your response,

Best Regards,

Support Team

Consumer

Response:

Review: On 12/31/i noticed charges on my checking account for Veggames in the amount of $each for a total of $I immediately called and requested a refund, After many calls I was told that the money was refunded to my accountIt has notThen I was told on several occasions that it was sent to the main office for reviewNow I am being told a check has been sentI called again today and was told it is still under review.The people I have been talking to are in IndiaThe company is listed underJo- Gamesand Veg-GamesWith addresses in Texas and DelawarePhone numbers always go to the same office in India.Desired Settlement: I would like my full charges refunded immediately
Business
Response:
Matter: Cancellation and Refund Request by [redacted]
Dear C[redacted]
As requested in the complaint, your membership to VegGame was cancelled effectively on December 31st, As requested in the complaint, we have refunded you directly on your credit card ending in in the amount of $on December 31st, Please note that our refund policy allows for full refunds within days of the processed transaction date and that refunds may take up to 5-business days to processYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is
Customer service excellence is a priority for us and we hope that our response was able to address your concerns
Please do not hesitate to contact us, should you require any further assistance or have any question
Yours truly,
Support Team
Boom Content LLC: [redacted]
Consumer
Response: