Boom Content

Review: My credit card was charged 4 different times from this company that I did not authorize. When I called the company they said that there was an account created in my name with my credit card. I told them that I did not do this and they stated that they would refund my credit card. The company than sent me confirmation emails stating that the refunds have been processed. Confirmation numbers [redacted]$34.95) and [redacted] ($69.90). They would not give me back the 4 charge of $1.00 fee that charged to my card because the lady on the phone said she didn't say this. The total that was charged to my card was $105.95. I still have not recieved my refund and everything I call the company I get the run around, telling me that they are having an issue with there refund system and I just need ot keep waiting. When I asked for a corporate office, they stated that they do not have one. Also the addreds and numbers are listed to several different companies. Media Shots.com is woh charged my card which is part of this company also with Jo Games which they told me was the name the company was listed under.Desired Settlement: I want my refund of $105.95 back on my credit card.

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively on January 7, 2014. Your full refund for 120 days of membership access was applied on January 17th, 2014 when you called our support line. Please note that refunds take up to 5-10 business days to process. If you have not received the refund on your credit card, please send us a credit card statement from January 1st to February 10 2014.

For your reference we have attached screen shots with the processed refunded transactions. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Consumer

Response:

I have still not received my refund of $105.95 not $104.95. I do not trust this company and do not want them to have my bank statement. I can send it to the Revdex.com but I will not supply this company with any of my personal information as they have violated me enough. Please let this company know that if I do not recieve my refund with 5 business days, my next step is to file a claim in small claims court again this company.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Business

Response:

[redacted]

Our records show that you have been refunded in the amount of $104.85 directly on you credit card ([redacted]) on January 17, 2014. In order to further investigate the issue, please provide us with bank statements from the month of January to present date to ensure that the refund has not been credited to your account. In the event that the refund does not appear on your statement, we will write you a check of $104.85.

We appreciate your cooperation. For future reference, your ticket number is [redacted]. You may also reach our support team at 1-877-747-0005.

Regards,

MediaShot Support

Review: I was trying recently to secure a radio link through an Irish Television network for a live radio broadcast of the All-Ireland Football Final. It was on RTE.ie in an attempt there was a link to use raisethegame.com which you apparently could use to synch the radio link. I completed sign up which was free but it requested a creditcard which I stupidly put in. Now I have recieved unapproved charges to my card which was not approved. In several attempts to call them the numbers listed either all go back to same line and they put you on hold and never come back, they weren't a radio link site at all and it is fraudulent and won't refund charges. It's deceptive and I don't want this to happen to anyone else. To date they have charged my card over 42.95 I have had to cancel my card and dispute charges. Please advise.Desired Settlement: This needs to be addressed and they need to be addressed by the Revdex.com it is fraudulent and deceptive..

Business

Response:

[redacted]

As a curtsey we have cancelled and disabled your account. Rest assure that

according to our Terms and conditions and privacy policy we will never share

your information. For future reference you can use the reference

number [redacted]

Thank you for allowing us the time to respond to your complaint. We

appreciate your feedback and will give it attention at our product center. If

you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Review: On January 14, 2013, we signed up for Free 5-day Regular Membership with Schemegame.comBefore selecting the trial offer, a page is displayed that clearly states "Free Regular Membership" (emphasis added) and states further: "You credit card will not be charged for validating your account." I have a copy of that page that I can send evidencing the sameIn fact, on that page, the website explains why they need your billing information and states "We GUARANTEE that NO CHARGES will be applied for validating your accountNo charges will appear on your credit card statement unless you upgrade to a Premium membershipCredit card information is required to facilitate future purchases onlyNo charges will appear on your credit card statement, unless you upgrade to Premium Membership or you make a purchase." In addition, as you will note on the receipt (a copy of which I can also send), there is no mention of the type of membership or that we selected or purchased a "Premium" Membership, which we did not
After selecting the trial offer, we made no further affirmative selections or purchases of a Premium Membership and made no affirmative purchases thereafterRather, simply as a result of our non-action, Schemegame.com not only did not discontinue our trial offer after the trial period ended but kept charging us a monthly fee of $through June of totaling $
When we became aware of the monthly charge on our June statement, we had no idea your company had been charging us since January so when you agreed to cancel the trial membership and credit our account, we were pleasedHowever, it was not until recently when I was going over my statements for for tax purposes to confirm I had captured all of our charitable donations that I realized Schemegame.com had been charging us since January
I called and wrote to Schemegame.com and spoke to one of its customer service representative and a supervisor about this fraudulent charge, but they indicated they would not refund the full amount requested
Upon reviewing the Revdex.com website and some of the complaints against Boon Content, it appears Boon Content is related to Schemegame/BigRebel Media LLC although I could not confirm the sameThe schemegame.com website's Terms and Conditions indicate that the schemegame.com website is provided to you by BigRebel Media LLCOne of the phone numbers provided by Schemegame is a area code for an area in Delaware, the state in which Boon Content resides.Desired Settlement: In addition to the requested refund, it appears this company has numerous similar complaints against it for consumers who were similarly dupedI believe to the extent it offers anything for free other than the standard membership, it should be required to clearly identify the terms in the offer and in the same font as the other text in the offer (rather than buried somewhere else on its site) or it should have a pop up that says "Click Yes to confirm that you are purchasing the Upgraded membership."
Business
Response:
Matter: Cancellation and Refund Request by [redacted] , As requested in the complaint, your membership to Schemegame was cancelled effectively on 1st April and no further charges will be applied to your account
Please note that our refund policy only allows for full refunds within daysWe regret to inform you that claims made after this time cannot be refunded
Customer service excellence is a priority for us and we hope that our response was able to address your concerns
Please do not hesitate to contact us, should you require any further assistance or have any questions
Yours truly,
Boom Content LLC: 1-877-801-
Consumer
Response:

Review: schemegame.com is web based gaming. I have never accessed their site but have been charged for a subscription. I do not know where they got my credit card information.

There telephone number is an automated system which doesn't give you the option to dispute a charge. It does give you the option of canceling a subscription but asks for your credit card information which I am reluctant to do. The internet is full of complaints regarding illegitimate charges. including warnings on youtube. This site needs to be shut down or watched.Desired Settlement: I want my $39.95 back and not charged again

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively November 20th 2013. Your full refund was applied on November 20th, 2013 when you called our support line. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Review: I've been dealing with this since January My credit card company got them on the phone and they processed a refund to my credit card for $34.95...however they said the charge for the previous month would not be able to be refunded to the credit card and that they would issue me a check for thatThey sent me an email stating they did not have my correct address to send the refund check toEmail: (Reference [redacted]) The email stated "pending refund summary" with a transaction ID: 1[redacted] for a total of $
I replied to them with my correct address but have never received a refundAccording to them so far they have sent out checksEvery time I call I am always told they have not heard anything and to call back laterI talked to an employee named Hannah in July and she said the refund check was sent out for and that it was check number I talked to an employee named Emily on 8/8/at 2pm and she said that they are researching the check and that I need to call back to find out their findingsBottom line is they promised me a refund in early February of that I have not received.Desired Settlement: As I told them from the beginning they could refund my card or send a checkI just want an end to this as soon as possibleI'm tired of being led around and lied too please just refund what you promised me
Business
Response:
Matter: Cancellation and Refund Request by Brian Peck Complaint
ID
Dear [redacted]
As requested in the complaint, your membership to Playfine Games was cancelled effectively on September 12th,
As requested in the complaint, we have issued a check in the amount of $on September 12th, and mailed it to [redacted] via ground mailPlease note that our refund policy allows for full refunds within days of the processed transaction date and that checks may take up to business days to be deliveredYou will find attached hereto a copy of your account balance on this day and a copy of the check mailed out to youFor future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Customer Support
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Review: My Chase credit card was charged by this merchant 7 times, and each charge was fraudulent. I never even heard of this merchant until I saw the charges. No one else has access to my credit card. Apparently they sell online games. The charges are as follows, each fraudulent:8/18/13, $19/10/13, $39,959/22/13, $39.9510/22/13, $39.9511/21/13, $39.951/15/14, $1.942/1/14, $39.95I have reported this to Chase and they are issuing me a new credit card and a refund for all charges in the past 120 days. I have also contacted GamesUnite and they refuse to refund more than 4 more recent charges. They claim that the $1 charge was for UNICEF!Desired Settlement: I would like a refund of all charges, which total $202.69 if my math is correct. To the extent that a refund has already been issued, I do not, of course, expect a second refund of the same charges. I also am wanting to alert other consumers about this business.

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively February 10, 2014. Your full refund for 120 days of membership was applied on February 14, 2014 when you called our support line. Please note that refunds take up to 5-10 business days to process. Please note that our refund policy states that members are eligible for a refund within a 120 day period.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Consumer

Response:

Review: In late November 2013, I was attempting to purchase some music when I was redirected to their web site. The site asked me for some registration information, including credit card number, and then attempted to sign me up for their gaming site. I responded cancel to the request, but they went ahead and signed me up for the site anyway. Subsequently, they began billed me monthly for 3 months @ $39.95 per month (billing dates 11/22/2013, 12/22/2013, and 1/21/2014). After discovering the unauthorized charges to my credit card account, I contacted them on 1/24/2014 and requested a full refund of the three months billings, and they responded in an email dated 1/26/2014 (reference [redacted]) saying that they would refund all three months over the next 5-10 business days. One month ($39.95) was refunded on my credit card (1/26/2014), but the other two months were not. I contacted them again on 2/10/2014, and they said that the remaining two months would be refunded to me by the end of the week (2/14/2014). When the refunds were not made, I contacted them again on 2/19/2014 and requested the refunds. They responded that they didn't know why they were unable to make the refunds, they would have to escalate the problem to "management", they had no idea when the refunds would be made, and when pressed for a date, they said that it would take at least 4-6 weeks!Desired Settlement: Immediately refund the remaining two credit card charges to my account of $39.95 (total of $79.90) and remove all information about me, including any credit card information!

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively January 26, 2014. Your full refund for 120 days of membership was applied on January 26, 2014 when you called our support line. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Consumer

Response:

Review: This company says that the membership is free bit they want to charge for cancelation via email or online. I don't have the ability to call and I signed up thinking I would not be charged but im going to end up being a charged. They should note that if you sign up and do not cancel by phone you will be charged and that it is not free after all.I signed up thinking I would have access to games but none of the games that I was interested in are compatible with my computer so im getting charged for not being able to use any of the gamesDesired Settlement: I want the company to have to be more specific about cancelation policy BEFORE signing up and making it noticable for people that are signing up. not in little font, or not having it be there at all.

Business

Response:

ok the complaint was acknowledge and we will strive to improve in that area

Review: unauthorized access to my bank account, charged to my bank account for a service I did not orderWhen I called the business, they said they would remove the charges in 7-days, but that I should not contact my bank as that may delay the refundI am concerned as to how they gained access to my bank account information as they claimed not to be affiliated with Apple or Itunes, which would have been the only way they could possibly have had this information legallyI am concerned that this company has access to consumers information illegally.Desired Settlement: I want ALL charges to my bank account refunded- including the bogus introductory fees billed a week prior to the membership fees that I did not sign up for, and I feel that the method of gaining bank acoount/credit card information requires close investigation for illegal access as there is no other explanation for how these fees were extracted from my account without my authorization
Business
Response:
Matter: Cancellation and Refund Request by [redacted] Complaint ID [redacted]Dear [redacted], As requested in the complaint, your membership to GameHo was cancelled effectively on February 17th and $has been refunded to your accountNo further charges will be appliedCustomer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions.Yours truly,Support Team

Review: I checked my bank statement on 3-1-And saw a charge for $for BigRebel for on 2-26-Another charge for cents on 2-26-for a international feeThen on 2-27-for $from BigRebelSo I then contacted my bank right awayThey gave me a 1-877-801-numbertried calling this number many timesNever answeredI even waited for hours one day still no answer.Phone number said press to stop all further charges to your credit cardI thought how oddIt also said your #source for online Video Games and all thing MediaI then wrote to my office of Mn attorney general Lori SwansonI goggled this one line and saw it was a scam, bad companyYou see I never heard of this company and do not know where they got my debit card numbers from anywayVery frustratingI found out the name of Boom from my attorney general.Desired Settlement: For this company to stop being able to obtain debit card numbersAnd charge people for something they know nothing aboutThey should be shut downA lot of work for me, as I had to get a new cardAnd change all passwords on my banking accountI see now they have a rating of a D- Revdex.com ratingBut when a person knows nothing about a company how can u check it out before hand?
Thank You
Business
Response:
Matter: Cancellation and Refund Request by [redacted]
As requested in the complaint, your membership to Boom Content was cancelled effectively on 3/25/As requested in the complaint, we have refunded you directly on your credit card ending in in the amount of $on 3/25/Please note that our refund policy allows for full refunds within days of the processed transaction date and that refunds may take up to 5-business days to processYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concerns
Please do not hesitate to contact us, should you require any further assistance or have any question
Yours truly,
Support Team
Boom Content LLC: 1-877-801-
Consumer
Response:

Review: I was promised a refund by email and never got it. The request was made on Nov. 26, 2013. Here is their email to me:PuntGame Support Servicespuntgamex PuntGame via bounce.jomediainc.com Nov 28 (8 days ago)to me Images are not displayed. Display images below - Always display images from [email protected] Logo PuntGamePuntGameCharges have already been refundedReference Number: 16897681Dear Robin,Your account has been cancelled and the charges to your credit card have been refunded. This will become apparent within 5-10 business days.Toll-free No: +44 203 318 9291Primary No: [redacted]Please retain this email for your records.Desired Settlement: Refund of $16.65 plus $1.00 mandatory donation to Unicef.Account Information:First Name: RobinLast Name: [redacted]Password: [redacted]Member Since: Nov. 27, 2013Ref. Number: [redacted]1Billing Information:Billing date: Nov. 27, 2013Card Type: MastercardExpiration Date: 10/14Zip Code: 24521Country: USOrder total: $16.65Membership DescriptionMember TypeUnitUnit Cost3 Month MembershipPremium 1 monthRecurring Transaction $16.65

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively November 27th, 2013. Your full refund was applied on November 27th, 2013 when you called our support line. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team