Boombah, Inc.

Order #[redacted] was placed by our customer [redacted] on 12/2/2016 and within this order included a Clearance Closeout Stained [redacted] Black/Gold which carried a reduced price of $24.99 from $34.99 due to the imperfection of having staining on the bag, hence the reasoning for the product being...

listed at this reduced rate and located on our clearance section of the website. Within our online product description of this product, we do state that this particular bag will have mild staining, which is why it is sold separately from the other [redacted]s that we currently sell. The order confirmation email that we provided to the customer also lists this bag with a description as "Closeout Stained [redacted] Black/Gold" to reiterate the flaw for this product. With that being said, we do want our customers to be completely satisfied with their ordering experience and have decided to assist our customer with a pre-paid return shipping label to have this bag sent back to us for a refund of the product price. In addition, we have also covered the Expedited [redacted] Ground shipping costs on a new order placed by [redacted] for a new color for the bag initially ordered to assist with the dissatisfaction of his original purchase.