Borro Reviews (%countItem)
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Address: 4100 E Mississippi Ave, Denver, Colorado, United States, 80246-3048
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Address: 4100 E Mississippi Ave, Denver, Colorado, United States, 80246-3048
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These fine folks have restored my faith in humanity. Here’s the facts. I had listed a high end electric guitar on Craigslist. A “person” (kindest possible word for now) contacted me, and after about a dozen or two emails agreed to purchase it. Used PayPal to pay for it. I am very ashamed to say this, but I got scammed and the guitar was delivered already. After 4 days of grief, regret, hindsight, loss of appetite, sleeplessness and coming to realize that it’s not the worse thing that could happen, I was finally moving on and ok with my loss. Now here’s the kicker. The CEO of this company personally calls me on day 5, asks a few questions, then tells me he has my guitar and will be shipping it back to me. Apparently the fine staffing had spotted a few “Red Flags”, spoke up, and then followed up with investigation. I feel the Leadership of any company is dictated by its own CEO’s example and policy. In today’s world, Honesty, Integrity, Character, and Intellect are the very best traits to express to formulate a plan for success. I am confident that this CEO, not only “Walks the Walk”, but also “Talks that Talk” to encourage the same of his Staff. These are the kind of people we all would like to do business with. Isn’t it? I’m sure there are that group of skeptics out there that will pick this apart in some way, and NO, in no way, did he ask for 1 dime, for a FEE or even return shipping. Bottom line, GREAT COMPANY, in my book. TOP THAT
David - thanks so much for your kind words. My team works extremely hard to take care of our clients, and in your case, a friend in the community who deserved better. We are so thankful you got your guitar back! Take care. -Dewey ***, CEO
Hello, On 7-15-18, I contacted LuxExchange regarding co*** my handbag. I emailed for a quote (ORDER ***). In my initial email, I asked if the label they provided would be insured. I was assured by Richard S that it would be insured for the quoted amount of 20,000. He emailed a Fed Ex label # ***. I shipped the bag the following day. I contacted Mr S on July 24, 2018. He stated that they never received my shipment and we both called Fedex requesting a trace. Fedex stated it was delivered to the correct building but showed a signature from another office. Fedex was unable to find the box. Mr. S became very evasive regarding the Fedex trace and the signature on the package. He said he didn’t know who signed then admitted he knew which office the signature was from. He said someone on the 5th floor signed for a letter with that tracking number, not a box. I became suspicious so I googled Mr S and found out he works for a *** shop called Pawngo. If I knew I was dealing with a pawnshop I would have cosigned my bag elsewhere.
Instead of accepting responsibility, both men began accusing me of wrongdoing.
Mr. S, claims I was supposed to add “declared value” onto his label. Impossible! The label is generated on his account, he was supposed to add declared value while preparing the label. There is no way for a 3rd party to add anything to the shipper’s account. I have no access to another company’s shipping account and why would I add anything to what I was told was an insured label?
The CEO Dewey Burke entered the conversation with an accusing tone by saying the package weight was 2 lbs which was less than the expected 6-7 lbs . In an earlier conversation, Mr S said the 5th floor office received a LETTER with paper, that would not be 2 lbs. The label they sent had 1.20 lb weight printed on it. For some reason, they didn’t want to list the expected weight or add the correct declared value/insurance.
Mr. Burke demanded that I give him a Fedex receipt. The driver does not give receipts. The scan is the proof of receipt.
LuxExchange/Pawngo may not have received the box but they are still fully RESPONSIBLE for tricking me into shipping a valuable bag with no insurance.
I have emails showing their promise to provide an insured label.
I feel deeply deceived and threatened by this company. I am fearful of providing any more information to them.
Thanks, I sincerely appreciate any help you can offer .
This complaint is not factual. This consumer has refused repeated and polite requests by me to speak on the phone, and has provided no proof that she actually ever owned this bag. I have asked repeatedly for the receipt from FedEx, and for proof of purchase and receipts for this item. She ignored all those requests. The actual package that arrived, at a different company on a different floor in our building, was an envelope with papers in it. That’s what arrived. A VERY important point to make is that FedEx recorded a weight of the package of 2 pounds when they received it from her. FedEx recorded that weight, not us. If you google a Hermes Birkin 35cm bag, regardless of style or type or hardware, those bags weigh 5-6 pounds WITHOUT packaging. This easily would be a 6-7 pound package. No way could it be 2 pounds. Impossible. Yes we are experts on luxury handbags, so we know this fact quite well.
More facts: the address provided by the consumer is in Sioux Falls, South Dakota. It’s a virtual mailbox, not an actual address. Next – the consumer used that address with us on the FedEx label – and with Revdex.com – yet the package was picked up in Marina del Rey, California. Why would you use an address in Sioux Falls, SD and then drop the alleged package in CA? In our 8 years of operations, that has NEVER once occurred. Next, call the 1-800-339-8259 number she lists. It’s for a person name ***. Who is that? I thought I was dealing with a ***? Take a further step and google that phone number, and you get this link: ***. Who is ***, and what is ***? What does all this mean?
Finally, the consumer called our local police department to try and file a case against us. After speaking to her, the officer called us to ask us questions and get our details on the dispute. After considering whatever she told them, and hearing what I had say, the officer agreed that this appears to be an attempt to defraud our business, by this consumer, and should we want to pursue legal action against her, to please call him back. So, the police have heard all the information, from both parties, and that was their reply. I declined to pursue a fraud claim and have tried to move on, and then I get this complaint. Very upsetting that this person chooses to act this way, but we will continue to provide great service to our loyal clients, as we always have.
As I have communicated to the consumer via email, the packages are insured by us should they arrive and have been damaged. So, if the alleged item ACTUALLY ARRIVED at our office and was damaged, we insure it fully. No insurance company would EVER insure the contents of a package that NO ONE can verify what is actually inside the package. If that were the case in this situation, there would be an insurance claim for $20,000 on a 2 pound package that had papers in it. Who would underwrite that insurance policy? Obviously no one.Again, as stated previously, the police department has heard the facts and concurs that this consumer is attempting to defraud our company and collect $20,000.
Complaint: ***
I am rejecting this response because: This is a blatant lie. FedEx allows "declared value" up to 50,000 on all shipments , all they had to do is add it when they made the label. No one forced them to lie about the label being insured. Millions of shipments are insured daily without the contents being viewed. If a claim is filed a receipt is needed. Why did the LIE about an insured label? PAWNGO is 100% responsible for this disaster.
Sincerely
I sent this company my item and now they are reporting my item is counterfeit, even though it is not. I called and attempted to speak with customer service about returning my item and they hung up on me twice. They also informed me that I would have to pay 50 dollars for shipping which is a large amount of money for a watch as well as it was not advertised that I would have to pay this amount to get my item returned to me. I also am afraid at this point if I paid this amount would they even return my property!
The consumer is not being honest here. We had two lengthy conversations with the consumer explaining that her *** is indeed counterfeit. No one ever hung up on her, she's just unhappy with the facts of our findings. We deal with luxury watches every single day, and we know when a watch is fake. We are sorry that the consumer has a fake watch, but it is not our fault. In our email correspondence it clearly states that counterfeit items will have a charge to be sent back. We paid for overnight shipping for the item to arrive to us, and have to pay to send it back, so we ask to be reimbursed for this expense. We have already sent this item back to the consumer, and the FedEx tracking number is ***. So the comment that she is worried she won't get the watch back is without merit.
Pawngo is a SCAM, misleading and take your merchandise when making a loan. When making a loan the representative do not explained that the money you're paying every month is not for the amount of the loan for your merchandise, it's some interest fee. In order to stop making monthly payment after 8 months which was only a few dollars from the amount of the loan, I just the representative to just keep the merchandise. This is one way they get your stuff by not clearly explaining the process. I'll never use PAWNGO again and for those that chose to please make sure you understand the process.
This client signed our very simple contract in September of 2017, and chose the option to pay fees only. They had every opportunity to select the option where fees and principal are paid, but they did not do so. We have numerous emails with this client going back and forth, explaining our process. At no time did the client give any indication there was confusion.
We VERY clearly display on our website that we help clients borrow money against their luxury items. It's crystal clear. The client then determines the structure of their contract. I don't know how we make it any more transparent and straightforward than that. For him to call us a scam is insulting and incredibly disrespectful to my team and all the hard work we do every day for our clients.