Borror

Terrible. Little to No communication. Told our community (that is completed with no model homes or houses left to sell) the weekend before Memorial Day that the pool would not be opening until further notice if at all and if it didn’t open no refund would be given because of the pool maintenance. #1 there are no lifeguards so that’s one less expense and they KNOW good and well they don’t want to open the pool so they are ignoring everyone’s calls and emails. I have left Katrina J and her boss more voicemails than I can count and no one ever calls back. No one replies to emails either unless it is a customer service rep saying sorry for the delay. ANDDD the worst part is, they have opened pools in communities that are not yet complete because people were going to picket in front of model homes and they don’t want that to hurt their sales.

My girlfriend and I applied and were told that we were approved to rent a townhome. The initial agreed upon move in date, with the leasing specialist, was April 10th 2020 and I was required to put down a holding fee of $250 on February 17th 2020.
We were notified on March 1st 2020 by the leasing specialist that the owners of the townhome would require that we begin the lease a month earlier March 13th 2020 or they would instead opt to sell the townhome entirely. My girlfriend and I emailed back to the leasing specialist on March 2nd 2020 that we would start the lease earlier on March 13th 2020. We never received an Email back and had to contact the leasing specialist again on March 17th 2020. We received an email back from the leasing specialist on March 19th 2020 that the owners again would like us to sign the lease before the initial agreed upon date of April 10th 2020 or they would sell the townhome entirely. We asked on March 20th to wait until March 23rd due to the recent statewide lockdown of Ohio from the Covid-19 pandemic, In case any further restrictions would be enforced preventing us from moving. The leasing specialist agreed that was okay and said she would send leasing agreement over the weekend March 21/22 for March 23rd 2020.
Further statewide restrictions from the Ohio governor were put in place March 22nd that worried us and we emailed the leasing specialist on a March 23rd if we could wait until March 27th to sign the lease. We never received an email back and had to repeatedly contact the leasing office between March 23rd-March27th. We finally received an email from the leasing specialist on March 27th that too much time had passed and they decided to put the townhouse up for sale. I have not been provided a refund for my initial holding Fee.
I ask that our holding fee be refunded. As there was multiple weeks of no communication and the move in date being moved. We likely would have signed prior to match 13th before this statewide lockdown started, but did not hear from them regarding the lease for over a week. Then were cautious as we all gathered more information, and were not given an opportunity this week to sign prior to it being listed for sale.

We were never given the leasing agreement after asking for it twice to sign. For tips I do not believe they had any intentions of renting the townhome to us and instead wanted to sell it the entire time and collect our holding fee.

A pest control company was let into my apartment with no prior notice and left the door unlocked for over four hours. I have a pet that was not secured, valuables that were left out, and undergarments out for people to see. I contacted the leasing office and was told a note was left on my door on Friday, which was not the case because I was home from work early that day and would have seen it. Andrea's response was "maybe something happened and it was knocked down," which is what I was told a few months ago when I never received my parking pass. Perhaps they could change to email/phone notifications only because I don't trust that the employees in the leasing office are being truthful about this situation. In addition to that, I was not properly informed of a utility bill that Borror signed me up for. In my move-in paperwork, water is listed as "set up by the leasing office" along with trash, parking, cable, and internet, which are included in monthly rent payments. I was only informed by the leasing office that I needed to contact *** to set up payment AFTER I was 60 days past due. When I called the leasing office for assistance, Andrea was incredibly condescending and informed me that "she doesn't know of anyone who doesn't think they need to pay for water." I have checked and double-checked, and *** isn't listed anywhere on my move-in paperwork. I was also told prior to and upon move-in that I would have a dedicated internet line for my apartment. My move-in paperwork has the information for unit *** dedicated access, but when I called the office to troubleshoot, I was told that dedicated lines were taken away "awhile ago" and that I could use the one for the entire building. I have personally overheard Borror employees talking on the phone with each other in the lobby of my building, and when dealing with the water bill I overheard one say regarding parking "there's clearly a disconnect in communication with all the staff changes. I feel bad telling residents we messed up parking and that's it's too bad and deal." In addition to all of this, the elevators are out constantly in a five-story building, and I've ridden in the service elevator the past three days with the firefighter call light on. The elevator is still running, but the light has been on for days and I feel unsafe.

Borror’s services are no where close to the standard I expected when signing a lease with this high of rent. I was told I would receive a dedicated internet line (I have my unit’s info in my move-in paperwork), but the entire building shares one. They listed water as “set up by the leasing office” along with trash, cable, internet, and parking, which are included in rent payments. I was only informed that I had to contact a water company ***, which was not listed in the move-in paperwork) to set up a payment account AFTER I was 60 days overdue on a $50 payment I could have easily taken care of. The leasing office was incredibly condescending, saying “I don’t know anyone who doesn’t think they need to pay their water bill,” yet minutes later I overheard their employee in the lobby talking to another employee that “clearly the parking got messed up and there’s been a lack of communication with all the staff turnover. I feel bad telling the residents that we messed up and it’s too bad for them.” The final straw that turned me into an angry internet reviewer was today, when they allowed a pest control company into my apartment with zero notice, who left my door unlocked until I got home from work at 6:30. Luckily my neighbors are trustworthy, but I have a pet who I didn’t secure and my underwear and personal belongings were all over the place. Seriously, there are plenty of other leasing companies around Columbus with beautiful properties. Save yourself some trouble.

I reside in the community in the Columbus, OH area that is overseen by a Borror Property and their service is highly disappointing. I love the community, but Borrow has no regard for the safety of the residence or the quality of service that it provides to ensure the area remains well maintained and beautiful. Borror Property only cares about receiving HOA fees in a timely manner, although it takes them months, if ever, to the concerns of residences.

Borror (my HOA) issued me a violation notice because my trash cans were at the curb the day before my scheduled trash pick up. I am not really sure why I was issued this citation as I typically would place my trash out before the garbage collecting service picks it up. Since the garbage collecting company typically picks up the trash early on Friday mornings (my scheduled trash pick up), residents (me included) put the trash out on the curb the day/night before. I have tried calling Borror a few times to get explanation regarding this but they have a limited window of when you can call and they do not seem to pick up the phone during those times. I have sent an email regarding this matter to Borror as well but have not received a response. This citation seems frivolous at best but it also seems they are going to try to levy aggressive/tedious fines/fees for situations that are not clear violations of the HOA terms.

Let me preface this with stating they are under new management now, so we’ll see if anything changes. However, in the 7 months we have lived here, I have had my car mistakenly towed which resulted in me calling the police because I thought my car was stolen. The towing company did not check my car in first, though I had a sticker in my window, and as as a result my car was towed around 6:30 in the morning. The only thing the property manager did was allegedly follow-up with the towing company and apologize which does nothing for the amount of time spent off work and wasting police officer time on the situation. Secondly, somehow they mixed up addresses of people who moved out with ours, thus resulting in NEP also thinking we moved out on 6/15. I figured this out when I attempted to pay my bill on time, but a negative balance showed up. Fast forward a few calls later to NEP and they say they owe us money, but then I receive a call today stating we actually owe them money. Now I can’t pay my bill today because it’s a whole mess that this place royally screwed up. We are likely moving out due to all this, and the only reason I’m giving them 2 stars is because it is a fairly nice townhome for a good price. Other than that, living here has been a nightmare along with the frequent “pest” inspections they do at inconvenient times. I will tell you that if you’re thinking of moving here, just don’t. No reason to waste money on a place where you’re a good tenant, but they can’t do the same for you in return by being good property managers.

I moved into Columbus into the *** on 7/20/2019. I signed up online, using they website they instructed me to use, and initiated an online monthly autopay option.

Then today, 8/7/19, I got home to what appears to be an eviction notice in my door? I'm not sure why this is here as I set up autopay online the week I moved in on the website they provided me. I even asked how I should pay the next month and I was instructed to pay online, which I set up. If this is a failure of the payment site or some misunderstanding it is an EXTREMELY HOSTILE way to business with your customers. I cannot imagine you or anyone else would want to come home to a threat of being suddenly homeless in a new city that they just moved into - especially if this is just do to some technical error.

YOU HAVE MY PHONE NUMBER AND MY EMAIL. Why was I never notified that there was a problem? Who thinks that placing letters in doors is the most effective way of reaching people? Also I would have to question the legal grounds on which this "eviction" is made given that I signed up for your desired payment system and had money in my account. I went online an made an additional one time payment today along with the $100 "late fee" even though I am fairly certain that this is an error with your system.

Next I overpaid for the month of July. I was assured that this would be deducted from my rent the following month. This was not done, and I never received a refund, which is suddenly very important as apparently I'm now homeless.

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I rented the clubhouse at the *** on *** in Delaware on 5-18-2019. $200 deposit required. Before event I had to contend with ants and dead maggots all over the carpet & ceramic floor. I left the facility MUCH cleaner than I found it. Email to Borror on 5-20-19 asking for explanation of these conditions & refund of my $200 deposit. No response.

My air conditioning was not working and it was 80 degrees in my apartment and 83 degrees outside. Maintenance does not work on the weekends even though there was a maintenance man in the office but couldn’t come over to take a look at it. Emergency maintenance would not come unless it is 85 degrees or hotter outside. I have a child and large dogs that cannot be in 80 degree weather inside, my child had asthma and my dog could have a heat stroke.

This is the very worst property management ever. They NEVER work with you to solve any issues. I have lived at Karric Place for 4 years and it keeps getting worse. I had a Buckeye Card discount when I first moved in and they even took that away from me. I live in the back of the apartment complex that is nothing but mud with no grass at all. I was promised several times that they were going to put gravel or something there because there is nothing but dirt and mud.
Last summer I was stung by a bee on my forehead and my whole face was swollen with my eyes swollen shut. They did everything but call me a liar. They walked over here and didn't see any bees so they sent someone to spray which I think it just must have been raid. Well, I got stung again on my heel and my foot was so swollen that I could barely wear shoes. Both times I had to go to the doctor. After about 4 weeks, they finally sent someone that knew what they were doing and they were killed.
My lease is up the end of June and I wanted to go to a one bedroom. They have known this since January. The promised me they would work with me. They gave me a deal on the 2 bedroom; however it's still $89 more than I am now paying. They will not work with me on a 1 bedroom. It's even higher than the 2 bedroom.
I will be 68 in May and I certainly feel I am being taken advantage of . They could care less about senior citizens and the struggle we have. I sincerely hope when they get old they reap what they sow.

The complex has repeatedly attempted to gouge their residents when they move out, including myself, to "reseal" floors that are uneven and warped to begin with, and then charge to replace the carpet at full value prorated to the remaining life on top of it. Their maintenance is awful, slow to respond, and may never fix the issues a resident has. The management is not at all helpful, and often hangs up on residents voicing concerns. The apartments and amenities are in disrepair, and rather than fix and upgrade them, the residents are charged for "damages," which management and maintenance then never fix. There are far too many "inspections" with little notice, and the notice residents are given state that all pets must be "secured so that the entire apartment can be accessed" and give a window of 9am-5pm. It only takes staying home all day from work to have someone come at 3:30pm once in order for that to become a nuisance. When you move out, a "move-out inspection" is scheduled for you, and cannot be rescheduled (again given a window of 9am-5pm,) only to have them never show up after you stay home from work all day. Also, they require a 60 day notice to vacate. It must be exactly 60 days, as they will attempt to charge you rent up to the 60th day, and inform you that they will charge a fee up to double the daily rent for any day you stay longer than the 60th day. In my case, they are attempting to keep my security deposit and charge me an extra ~1300 dollars for prorated rent, prorated month-to-month charge, prorated pet rent, a late fee for these rent charges (despite the fact that I turned in my keys 3 days prior to the end of the month and 11 days prior to the day they are trying to charge me until,) resealing the floors, and completely replacing all of the carpet in the entire apartment (despite the carpet only needing steam cleaned.)

I was a tenant of Worthington Meadows from 10/2013 to 05/31/2018. Six months after I moved I received a notice from Fabco collection agency stating that I owe $325.00 for damages to the apartment. I called the apartment complex to get the details concerning the charges. On 11/13/18 I spoke with Casey the apartment manager who stated that I owed $200.00 for sealing the floor because I had a dog. I paid a monthly fee to keep the dog in the apartment; my dog is house broken and never soiled the apartment.
Pet rent covers pets the extra wear and tear on the apartment building and require additional maintenance. For example, pet rent covers damage to landscaping or wear and tear on carpets.
The manager is maintaining that I owe 200.00 to have the floor sealed due to normal wear over 5 years of occupancy. The monthly pet rent should in fact cover this 200.00 charge.

This HOA company does not deliver what they say. They have charged our neighborhood an abundance of fees yearly to supposedly maintain the properties. We have a hill that is nothing but weeds, dead trees / plants. Supposedly a fountain on the pond that cost money to run, but the pond has no fountain. No one returns phone calls, or when you do get a hold of someone, you get I’ll find the answer out, yet no one ever calls back or fixes the complaints! Sure enough though you will have a late fee if you are a day late paying your quarterly fees!

3 times the lawn care company that Borror uses have trespassed onto my property. The first time I caught finally them starting onto my lawn. The second time they mowed into my property approximately 15 feet. I sent the picture to Borror and the returned a photo stating that they had showed my property outline to the mowers. Despite that, this last incident just occurred 2 weeks ago where they had a large machine loaded onto a towing device and ran that over into my property again, creating large ruts (due to the previous day rain), which are still visible now. I sent them an email telling them to address this issue and repair my lawn, giving them until the following Friday to respond or I would take legal action (which I have not).

There is a large common path to access the center common area, but they routinely keep tearing into to my property anyway. I want them to stop these lawn maintenance people once and for all from entering my property.

As a note, my wife tried to stop the man (I was at work) from getting onto our property, where upon he gave her the finger.

I signed up for an apartment rental at the Karric Place on July 9th, 2018. The apartment date to move in was the 22nd of August. I wrote a check for $325.00 to hold the apartment. I explained that I had not been officially employed by ***. I indicated to her that within a week or so I should know and receive a employment contract to verify I had employment. Carole, the agent on staff, said just let me know ASAP. On July 21, I contacted Carole to inform that I was not hired by ***, and would not then be moving to Columbus, Ohio. Carole indicated that OK, a check would be sent to me next week. There were no dead line dates given to me by Carole. In fact when I got back to ***, North Carolina, I discovered that all I had from Karric Place was a receipt for my deposit. The following Monday PM July 23, I was informed that I would not be getting anything back. I truly believe that Carole was very helpful in assisting me in getting an apartment in good faith and since I had lived there 3 years earlier, felt confident that I would be hired for a the position at ***. So I believe that if there were any dead line dates she would work with me. But the people above her obviously were not on the same page.
If I had been told upfront that I could not rent until I had proof of employment, I certainly would not gone ahead and filled out any paperwork and wrote a check to Karric Place.
So I am politely asking for a $325.00 refund.

I've paid my bill on time for years, but I keep getting letters in the mail stating that I have an outstanding balance. They currently claim that my outstanding balance is $280, but they've cashed all the checks that I sent them. I've attempted to correct this with them and they have been less than helpful to say the least. They can't seem to keep records of my payments, of which I have documentation to prove that I not only sent them payment, but they cashed the checks as well and failed to mark my bill as paid for the last three months now.

I went into Silvertree Apartments on 6/23/18 to apply for a one bedroom apartment. This is when I met Brian T for the first time. I did a walkthrough of the model and agreed to apply for the available unit. At that time, I was told that the rent for the apartment would be $800 plus $15 for pet rent monthly. There would also be a $275 security deposit and a non refundable $200 pet deposit. I agreed to all of this and paid $135 (administrative fee) and $50 (holding fee), $185 total . He told me that they were under a management change and were having issues with the computers, but would be in touch with me by the middle of the following week to let me know if I was approved. By the following Friday, I had not heard anything. I decided to stop in and check how things were going. He told me I was all set on my end and they would get in touch with me. I finally heard back with approval on 7/6/2018. I spoke with Brian over the phone and discussed all deposits and when they would be due. Everything at that time was to be exactly the way it was originally presented to me during my initial visit. I heard nothing else from Silvertree for over two weeks after this phone conversation. On 7/25/18, I received an email with my welcome letter and the terms of my lease. With no prior notice of any kind, the terms had changed. Now, the rent was $800 (same), $40 pet rent (almost three times more), plus $15 maintenance fee (new) and $10 trash fee (new). And now, I also had to obtain renter's insurance, which was a new add-on as well. Plus, the cat deposit increased from $200 to $300. Had these changes to the terms for the apartment I applied for been brought to my attention as soon as it was known they would be made, I may have felt differently. But the fact that no one gave me an update of this and it was treated as no big deal is ridiculous. I am extremely disgusted and disappointed in this company. The dishonesty is the issue more so than the money. This is not how business is properly conducted. I basically applied for an apartment with non existent terms. I feel like they thought by dragging out the process till the very end, they'd be able to get away with this. fortunately they were wrong. And they would not return the $185 they stole from me. do yourself a favor and find a place with a better moral compass. If I could leave zero stars on this review, I absolutely would have. I'd hate for anyone else to be put through this.

I lived at Karric Place Apartments for 3 years and was a very good tenant. Upon moving out I was charged $196 for carpet replacement. There was not one spot on the carpet. I sent my wife over to talk to Betsy C, who told her she would not show her pictures of the carpet, because she did not have to. What kind of a response is that? I am also being charged $295.56 for a 1" in diameter burn mark to the counter, which I would like to see an invoice on that as well. I also have pictures of the carpet so I have proof that there was nothing wrong with it.

I have been trying to contact the company to report a violation for months now. I do not get my phone calls or emails returned. The issue is impeding my quality of life and just would like to discuss options. This company is impossible to get a hold of unless you owe them money.